AL and PO Corporation

This customer has returned items to us for which we have authorized a store creditWe urge all customers to read the return policy thoroughly before placing an order on our website as we have an store credit/exchange only return policy for all of the brands we carryThese were sent back without an RMA, however, our company waived the 15% processing feeStore credit is the only option for the items returned and may be used toward any product on our website

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
? Finally later that day they emailed me a phone number and answered it and took my orderPlease dont close this matter until I receive the replacement item
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The response from this company is full of lies:? 1.? I NEVER received the item they say was resent to me2.? I never heard form them after they told me that they would check with the manufacturer3.? They never contacted me regarding the resending of an item OR the credit applied.? This company is the recipient of many online complaints - they are not professional as well as being rude and liarsIn my opinion, there should be a class action by all the customers who have been treated in a similar manner.? ?
Sincerely,
*** ***

The brand that was ordered does not qualify for a refund, as it is stated in the return policyWhen the customer submitted his request, he had to agree to the terms of the return policy, in the terms, in the 3rd paragraph, it gives the list of brands that would only be eligible for exchange or
store credit onlyThe customer, entered in his order, his email address, and then had to read the terms before agreeing to themThe brand ordered only qualifies for exchange or store credit

I ask for a full refund
for all four pair of stockings I bought this winter plus shipping plus time and trouble? I ask for $? After I contacted Revdex.com I got replacements but they charged me shipping, which they said they would not? I think this company is pretty lax on the part of customer relations and maybe even downright shady and I see no need for them to keep any of my money

We advertise free shipping, but there is stipulations to thatOne the order must be over $and for certain items, such as washing solution and stocking donners, because of the weights of those items, there will be a shipping charge attached to itAll this information can be located at the
following link? ***

We do not have control over an manufacture back order, if an Item is not available to ship right away, we ship the item once it is available at the shipping method paid for at the time of the transactionThe package was shipped over night, therefore no refund will be issed.?

?
Complaint: ***
I am rejecting this response because: The original
response I received from the service rep.was so upsetting that I no longer trust in the service of this company to even bother doing business with themI’ll keep the beige pair & wear underneath clothing
Sincerely,
** ***

As of today we have not received a return/exchange form filled out from customerCustomer placed order online and agreed to the terms and conditions at point of sale, which indicated that the following brand (SECOND SKIN) ordered qualifies for either an exchange or store creditBelow are the terms
and conditions that customer was aware of when online purchase was submittedTerms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefully RETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase date Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returned How to return?? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com ** *** *** *** Vernon Hills, IL? Please allow 2-weeks for processing Any items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $ HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA) FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt The following brands only qualify for an exchange: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Any Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundable

On January 19? customer was given RMA number per our return policy we offered either an exchange or store creditCustomer did not mention what option she would do and as of today we have not received any items in return

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***? I want full refund! It's not my problem or fault manufacturer makes differently nowThat's not what I purchased!!!

Complaint: ***
I am rejecting this response because:I already made it clear that I will not accept re-shipment as a solution, since the order was made months agoI have purchased the items I needed from a different store (they were urgently needed medical items)A refund was promised and not issued.The package that was sent a couple of days ago was one that was not requested, and MOST IMPORTANT: it only contained two pairs of stockings! Just a fraction of the total order.So most of the order STILL never arrived, and what was sent on June 24th needs to be returned.? The fact still remains that this company has stolen my money and never sent the merchandise I ordered.?
Sincerely,
*** ***

We are trying to help you as you have now provided the exact item numbers you want to exchange for we will be able to set up the exchange for you?

Since the item was back ordered we elected to have it drop shipped from the manufacturerWe had requested for the item to be shipped the way that the customer requestedHowever, there was a delay in the delivery by UPS and the order was delivered lateIn our shipping policy it clearly states that we are not responsible for errors made by our delivery services

Complaint: ***
I am rejecting this response because:I do not feel it is acceptable or fair that a business sends out faulty merchandise and expects the customer to pay shippingI dont care if Im internatiinal or notThats inacceptable business practice
Sincerely,
*** ***

The customer can give us a *** *** ask to speak to *** and he will make sure the exchange items will be shipped to the customer

Complaint: ***
I am rejecting this response because:? I did not purchase any TruForm item so that is not relevant.They have charged in IN ADVANCE for shipping on items that I have not purchased and then I paid shipping on my own.? Also, they? charge twice for shipping for $shipping charge in the US but if returning more than items there is an additional $9.95? "shipping charge".? This policy? makes no sense for the customer and it is clear that the company has no interest in actually helping the customer.? In addition, there is a 15% order processing charge?? This is absurd.? I returned perfectly good merchandise in original packaging and unworn.? It can be resold.? ? This company's mission is fraud.? ? *** *** and *** *** are in the business of ripping people off at every opportunity.? These are? liars, cheaters and pathological.? They have no conscience.? They are likely sociopathic narcissists who have the inability to care for other people.? ? Their record on Revdex.com proves this.When I inquired about my refund there was no answer.? Please see attached printed chats.? I? am requesting a refund of the $
Sincerely,
*** ***?

Customer agreed to our terms and conditions at point of saleThe customer was certainly aware of these terms, which are also available to be viewed in a separate page on our websiteCustomer was given an exception and we provided the customer with refund for the amount of $less the shipping
Transaction ID ***Terms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefullyRETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase dateProducts that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returnedHow to return?? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com ** *** *** *** *** ***s, IL? Please allow 2-weeks for processingAny items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA) FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receiptThe following brands only qualify for an exchange: Jobst Brand Relief, Maternity, Sigvaris Access, Mediven Assure, Curad, Futuro, Mediven, Juzo Basic, Truform, Therafirm,Second Skin, Activa, CSX Sport, Zensah, McDavidAny Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableSHIPPING RULES & EXCEPTIONS Standard saver shipping via USPS does not include signature on deliveryIf a customer needs sign on delivery confirmation, they must choose either 2nd day or next day delivery methodsIf you entered the wrong address on our order form and we are forced to reship your package, there will be an additional? shipping and processing charge equal to your original orderGenerally international shipments take 14-business days from day of shipment unless customs causes a delay for some reason, which is not in our controlCustoms & duties may be collected for international ordersWe are not responsible for these costsCheck with your local postal office, in regards to customs feesSHIPPING DISCOUNTS & EXCEPTIONS Free Shipping applies to all compression stockings under a minimum amount located on our shipping information pageItems under that minimum will be charged a shipping fee as stated on the shipping information pagePlease refer to the shipping information page for exact rates on domestic and international shippingCertain heavier items (accessories) such as stocking donners and washing solution are charged shipping, which is stated in the shipping information page, product description, and on the checkout pageCANCELLATIONS When an order is submitted, your credit card will be chargedOur ordering process is streamlined so your order will immediately be sent to processing and then shippingDue to the high volume of orders we receive we will be unable to cancel an order after submittedPlease order carefully.?

I am not sure which order # this customer is speaking in regarding ofWe already provided a refund in the amount of $the reason is because normally products aren't allow to be return for a refund, since customer insisted and was complaining we went ahead as a 1x agreement that if they want there is a restocking fee and that fee is indicted on our company policy

Complaint: ***
I am rejecting this response because:? The company never returned any of my e-mails.? In the e-mail I sent to them and in the complaint I indicate the items I am requesting to exchange and I indicate what items I would like to receive.? I also provided that information during my phone conversations with their representatives.Once again for order id # *** I request exchange item numbers: *** *** *** *** for the following item numbers:? *** *** *** ***
?
Sincerely,
*** ***