Alan J. Slobodnik, M.S.W.

Thank you for
the opportunity to respond to Mr***’s concerns regarding collection
calls. Mr*** stated he has been
receiving collection calls from Conn’s
We were unable
to locate the telephone number provided by Mr*** in our system. If Mr*** would like to
provide another number,
we will be happy to research his concerns further.
Thank you,Cheryle ***

Thank you again for the opportunity to respond to Ms*** concerns regarding her account. As stated in our previous response, Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the credit marks assessed on the account due to payments not being made timely

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Friday, March 18, 5:PM Subject: Case: ***To Whom It May Concern: I still feel like my issue was not resolve with Conn's furniture storeIs there anyway I can still petition to argue for the furniture that was sold to meAll I was is for my furniture to be repairedI purchase warranty for the sofa and when the serviceman inspected the merchandise, he specifically informed my spouse "the result of the cracking was due to our negligence of not using the proper leather softening/sun proof protection liquid"; which contradicts what was then informed to me as the final resultsI would also like to add, first of all, when I purchased the sofas, I was never informed of any special care for the leather that I need to followSecond, the location of the living room, in which my sofas are located, there's a porch patio with trees that keep most of the sun from entering this room and the location of this specific sofa does not have direct sun light contact to that specific location in which the leather is crackingI just feel that their final results of wear and tear is inaccurate, in order for the company not repair the damaged that is caused from the cheap material used in these overpriced sofasPlease I ask for another look into this case, a fair look into the consumers view its been only a little over a year and this type of damage should not occur from wear and tear. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
If you look at the file you can clearly see I was signing a line on an electronic device just as I've previously statedNo one explained what I was signing other than "this will get you started, this will get your delivery, and this is for your protection plan", thats all I was told and there was nothing to read on that electronic device, again as I've stated before, if I had seen their "conn" in the so-called contract I NEVER would have done business thereOnce again I DID NOT recieve said brochure or even a copy of the so-called contractAlso, as I've stated previously, I was told their repair department would contact me "within a day or two" after their crew inspected the tvThey need to realize I have two children so I guarantee I can keep up this whole "yes you did, no I didn't" game a lot longer than they canRevdex.com if I may direct your attention to your customer reviews you'll notice the hundreds, if not thousands, of customers they've conned, as well as who is really at fault hereEveryone from newly weds just starting out on their own to elderly couples trying to get new furniture

Thank you for
the opportunity to respond to Mrs***’s concerns regarding a Conn’s account
Mrs***
would like to address concerns on an account that is not hers. We value the privacy of our customers and are
unable to discuss the account information or details with
anyone other than the
account holder
Mrs*** is
not a signer on the account in question; therefore we are unable to release any
account information to her. Thank you,Cheryle ***

Thank you for the opportunity to
respond to Mrs*** additional commentsAs mentioned in our previous
response, Mr*** was approved for an exchange for his washer under the Terms
and Conditions of the Repair Service AgreementAs listed under the Terms and Conditions of the *** *** *** ** *** * *** *** ** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** ** ***Mr
*** elected to receive a new washer which was delivered and signed as received
in good order on 8/8/Mrs*** has been made aware that no refund would be
issued for the *** Plan due to the washer being exchanged fulfilling all
obligationsAgain, we are unable to honor Mrs*** request; the *** Plan
has been fully satisfied
We have included supporting
documents with our response
If we may be of further assistance, Mrs
*** may contact Customer Service at 1-877-358-
Kind regards,
Dyeisha ***

Thank you for the opportunity to respond to Mr***’s additional commentsAs mentioned in our previous response, the reported damage to the door handle is not covered under the Terms and Conditions of the manufacturer’s warranty or the Repair Service Agreement Plan purchasedHowever; Conn’s is willing to repair a functional failure that covered under T&C’sAs of7/7/16; Mrs***’s refrigerator has exceeded the time-frame to return or exchange the unit As requested; we have attached a copy of Conn’s RSA Cancellation Request form for Mrs*** to fill out and return for processingOnce we received Mrs***’s form, we will issue a pro-rated refunded to her account as listed under the Terms and Conditions If we may be of further assistance, Mr*** or Mrs*** may contact us at1-866-765- Kind regards, Dyeisha W***

Thank you for the additional opportunity to respond to Mr***' concerns. We included a copy of Mr***' payment history with our previous response.Again, Conn's values Mr*** as a customer and appreciates him for bringing his concerns to our attention

Thank you for the opportunity to respond to Mr*** additional comments. We reviewed the documents Mr*** attached; however the scan document is referenced to cancelling the Conn’s Property Insurance and RSA that was purchased on 4/15/16 on invoice (***). Mr*** purchase under invoice (***) which was financed through *** *** (**) does not qualify/offer property insurance. As mentioned Conn’s has a No Return/Exchange Policy on ALL furniture items unless inspected by a Conn’s technician and found to have a manufacturer’s defects. Furthermore, we have no records on file showing where Mr*** made attempts to contact our service department regarding any issues with the furniture that was delivered on 4/16/16. Therefore, at this time we are unable to honor Mr*** request to credit his account or return/exchange his furniture. If Mr*** is in need of service he may contact our service department at 1-855-266-6349 to schedule an appointment. In regards to the coverage cancellation (Conn’s Property Insurance and *** Plan); we have included the forms needed in our response. If we may be of further assistance, Mr*** may contact Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms*** concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: 1) She received the incorrect washer; 2) She has been contacting us to get correct item but has not received a call; and 3) She is requesting an exchange for the correct model Our investigation reveals that: 1) Ms*** received the correct items that were listed on her signed invoice; 2) Ms*** has been in contact with our Customer Relations department regarding her concerns; and 3) We have agreed to extend the option to Return/Exchange with the required 15% restocking fee Our records show on 5/9/17, Ms*** purchased a *** washer and dryer and elected to purchase a 36-month Repair Service AgreementMs***’s items were delivered and signed as received in good order on 5/10/ Our records indicate the washer and dryer that was delivered is the same set that was selected at the store. We spoke with the sales representative and was informed that Ms*** returned to the store a week later stating that she thought she purchased the washer with the steam feature and requested an exchangeMs*** was informed that she would be required to pay a 15% restocking fee to exchange the unit Although Ms*** has exceeded the time-frame to return or exchange her washer, we have agreed to extend the option to exchange her time with the required 15% restocking fee until 7/28/ Conn’s values Ms*** as a customer and appreciates her for bringing this matter to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint With all due respect Cheryl, why dont you get on the phone, call the Conns store ***, and tell Jerry to send the gift cardsYOUR salesman Jerry *** said "I reward handsomely with gift certificates for *** and other local restaurants." And he said "I would greatly appreciate all 5's on the survey"I'm not trying to be difficult, I just want what was promised to me PERIOD. He should of never offered them to me, and now I want the gift cards I should also say I was not shopping aloneI had a local Police Officer with me, and he can recall even more detail than I can, but what he remembers most is YOUR shady salesmans sales practices. I must also add, my first encounter with your organization has left a most unsatisfying taste in my mouthThe likely hood of me shopping at your store again unless I get the gift cards I was promised is zero to noneI'm fully aware you could probably care less, but first impressions mean a lot to me
Regards,
*** ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located
on Ms***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: she paid her account balance in full; the account has not closed; she has received collection calls since paying the balance in full; she would like the delinquent credit marks removed; and she would like the account closed. Our investigation reveals that: Ms*** paid her account balance in full; due to a system issue the account has not closed; we have taken measures to prevent collection attempts; we are in the process of removing the delinquent credit marks; and Conn’s is in process of closing the accountAccording to our records, Ms*** signed a 34-month retail installment contract on December 17, 2016. She paid the account balance in full on January 28, 2017; however, the account has not closed due to a system issue. Once the account closes, any delinquent credit marks assessed on the account will be reversed. We ask that Ms*** please allow the credit bureaus 30-days to update their recordsConn’s is working diligently to resolve the issue and close Ms***’s account. We have taken measures to prevent collection attempts while we are in process of closing the accountConn’s values Ms*** as a customer and sincerely apologizes for any inconvenience she experienced due to this matter

Thank you for the opportunity to respond to Ms***s concerns regarding account ***. Ms*** stated she paid her account balance in full but the account did not close. According to our records, Ms*** signed a 32-month retail installment contract on March 3,
2016. That contract included our 12-month no-interest financing (“cash-option”). The total price of Ms***s “cash-option” was $4754.49. This amount included $for the merchandise and $for the property insurance. Ms*** paid a total of $4752.69. This left a small balance on the account. Ms*** paid that balance on March 3, and the account closed. We have included a copy of Ms***s payment history for her records Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention

Thank you for the opportunity to respond to Mr***’s additional commentsWe reviewed Mr***’s invoice and contract and found that the information has not been altered; both documents are in their original version since the point of saleAs previously stated, Mr*** signed his contract and invoice both which list the description of the product he agreed to purchase. In regards to Mr***’s furniture, we show he is currently scheduled for 1/28/Once the serviceman inspects both furniture pieces, we can determine what further action may be required. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am rejecting this response by Conn's for the following reasons. 1) I was contacted the night before by Conn's to let me know that the delivery of the appliances would be occurring the next dayHowever, I was also informed by the store at time of purchase and by speaking with Conn's reps, that company policy and procedures regarding delivery includes a minute phone call prior to delivery to insure that the buyer or buyer rep is at the residence to accept deliveryThis delivery policy and procedure was confirmed by ***, the ** *** delivery manager, that I spoke with just after the delivery of the appliances*** apologized and said that the delivery drivers were at fault and would be disciplined accordingly. ** ***, who Conn's contracts out for their deliveries, delivered the appliances to my residence without my knowledge, moved doors that were placed on a wall to another wall, scratching my paint, and had an unauthorized person sign for these appliances; ALL while I was blocks awayI NEVER received a phone callTHE TILE INSTALLER WAS NOT AND IS NOT AN AUTHORIZED PERSON TO SIGNI did not have the minute window of opportunity given to me by Conn'sI was less than minutes awayThey should have NEVER entered my house, NEVER left the appliances and NEVER have moved objects inside of my house causing damage. I was denied that opportunity to be home or to have an authorized person at the residence at the time of delivery because Conn's failed to follow the policies and procedures that they developed for their employees to insure that an authorized person be home to accept delivery. I was literally blocks away from my residenceHad Conn's given me a courtesy call minutes prior, or called when they found out that there was not an authorized person at the residence, this whole situation would have been avertedI am being punished by Conn's because they are refusing to take responsibility and failing to follow their own policies and procedures regarding delivery and authorized persons accepting deliveryThese appliances should have never been delivered and dropped off at my house. 2) The 1st time I was contacted by a Conn's employee was after I submitted a negative survey online, NOT to try to remedy this situationThe assistant store manager at the Dowlen location called to ask why I gave such a bad surveyI told him the story and he had no responseThe assistant manager had no idea that the situation had occurred (even tho I had been calling for weeks)The assistant manager said he would talk to Josh the store manager and get back with meHe told me that there wasn't anything he could doHe did affirm that I should have gotten a phone call minutes prior to their arrival and had no explanation as to why it didn't. He also admitted that a tile installer was not an authorized personHe DID NOT offer any options to get out of the situationHe never called me backConn's was simply worried about a bad survey, NOT helping a customer get a problem solved. I contacted Conn's daily, speaking to the Corporate office, the store on Dowlen, or to ** *** the delivery company, and NEVER received a call from Conn's until the negative survey was completed. The next phone call I received was after I filed a complaint with the Revdex.com; and, was well AFTER the deadline given to Conn's by the Revdex.com to respond to the complaint. The call was by David Baker who said he would get back to me laterThat's it, that's all he said. I can pull phone records and submit to this office as proof that I was NEVER contacted by this company to remedy this situationAfter being told repeatedly for months that the appliances were mine regardless of who signed and regardless of whether I had the chance to inspect the appliances, I did not want to continue any type of relationship with Conn's. 3) Attached you will find pictures of the appliancesConn's does not have any pictures of these appliancesI was contacted by Conn's to submit pictures to them approximately weeks ago, but never submitted due to days after the email by Conn's customer service requesting pictures, I was given the response by the Revdex.comConn's has repeatedly lied to the Revdex.com regarding this incidentPlease note the scratches on the freezer on the fridge at the bottomAlso note, the delivery drivers didn't even bother putting the handles on the fridge (I am a single mom with daughters, who's going to do this exactly??? Conn's SHOULD have put the handles on.) I agree that I did not pay for installation of the DISHWASHER ONLY, the fridge and stove were to be put together and installed, as there is not an additional cost (or so my salesperson reported) for this to occurPlease note also, that there is NOT plastic covering the bottom of the fridge NOR any of the other appliancesThe handles of the appliances are the only ones covered in plasticAgain, Conn's lying to Revdex.com. 4) A customer service rep offered an exchange of the appliances approximately 1/months AFTER being told "you signed for those appliances, those are yours." After such an extended period of time, I am emotionally and physically drained by this conversationI am dealing with a flooded house as a single momI have had sleepless nights stressing over how to get Conn's to remedy a wrong they committed. I do not want to exchange these appliancesConn's has repeatedly tried to punish me for THEIR mistakeConn's has policies and procedures in place that THEY REFUSE TO FOLLOW. I have done NOTHING wrongI called immediately after the delivery and asked about installation and reported the scratchesI did exactly what I was supposed to do. Josh, the Dowlen store manager, has ridiculed and bullied meHe has treated me horribly, talked to me rudely, and flat out lied dailyNow they are wanting to punish me for their mistakesI tried diligently to get this situation remediedI was told time and time again, that Conn's could and would do NOTHING unless I PAID a restock feeHad I been home, I would NOT have accepted these appliancesI would have sent them back to the store. I have witnesses available to discuss this situation, I can pull phone records, etcto show how I have been truthful in my actions and followed protocol in getting this situation remedied.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me However, I must address some of the statements While I understand what I signed, the customer does not expect the product to come into their home a lemon Furthermore, there were several calls made to the company in between those dates, but what they do is log all complaints on the same repair form to make it seem as it was only two calls made I have phone records to prove otherwise also, we went into the store for an exchange before the days and was talked out of it, with the manager stating its probably the sensor needing adjustment, and we allowed the serviceman to come once again to no avail In hindsight we realized we were talked into allowing Conn's to return instead of getting a replacement because the day was approaching in a few days Regarding the restocking fee, we would only have to pay that 15% if we wanted our money back, Not On Exchanges Conn's never addressed our loss food reimbursement, for which we filed the papers and personally handed it to a manager at the store I had to purchase a dorm size refrigerator as well In closing this is the worst customer service I've experienced Corporate office never responded to my letter, in addition to that I had to dispute this issue on my credit card, contacted the news, write to you and the attorney general I also see that this company has over 2,complaints in years, that tells the story The only thing they got right is their name CONN'S.Thank you!

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr*** concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1) He contacted us for repairs to his washer, and the unit has still not been repaired; and 2) He is requesting to return the item Our investigation reveals that: 1) There was a service delay repairing Mr***’s washer; and 2) We have agreed to issue an even exchange on the washer Our records show on 5/9/17, Mr*** purchased a *** washer and dryer and elected to purchase a 48-month Repair Service Agreement Plan We researched Mr***’s complaint and found that he contacted our service department on 6/6/stating his washer would not power onA service appointment was scheduled for 6/19/During the inspection, the technician found parts were needed to complete the repairsWe show the parts arrived on 7/13/and Mr*** was scheduled to install on 7/14/ Upon installation, the technician found that the unit was still not working an additional parts were required After further review of Mr***’s service needs, we have agreed to issue an even exchange on the washer due to the repair delayWe attempted to contact Mr*** on 7/18/to schedule delivery but were unsuccessful We have been in contact with Mr*** and confirmed his new washer was delivered on 7/21/17, and received in good order. We sincerely apologize for any inconvenience Mr*** experienced as a result of the delay Conn’s values Mr*** a customer and appreciates him for bringing this matter to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint:The repairs to my home are not satisfactory and Conns has not addressed the issue of the price match garantee at all
Regards,

Thank you for
the opportunity to respond to Ms***’ concerns regarding account ***2130. Ms*** stated property insurance was
placed on her account that she did not agree to and she would like to return he
vacuum cleaner she purchased.
According to
our records,
Ms*** signed a 30-month retail installment contract on August
26, 2015. That contract included our
property insurance. Due to this being a
secured retail installment contract, the merchandise must be insured until the
account is paid in fullIn the event the customer has an alternative insurance
policy, they are able to send that policy in to our insurance department to receive
full credit as long as the declaration page shows coverage from the date of
purchase to the present dateAdditionally, Ms*** signed the General
information page and the Freedom to choose page regarding the insuranceWe
have included copies of her signed retail installment contract, General
Information Page and Freedom to Choose page.
Ms*** may fax a copy of her homeowners’ or renter’s insurance
declaration page to our insurance department at 855-593-5465. We ask that she notate her Conn’s account number
on the fax for faster processing.
Additionally, Ms
*** stated she would like to return the vacuum cleaner she purchased. We are unable to return the vacuum cleaner,
as it is outside our return exchange policy.
Conn’s values Ms
*** as a customer and appreciates her for bringing her concerns to our
attention. Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The credits I have received were not applied correctly to my account. It is reflected only on the interest portion of my balance. Since Jul 2016, the payout remains less than $after the $credit applied and the Aug/Sep payments I made.The Conn's customer service line provides a breakdown of my balance. Again, the only thing that was reduced was their interest and not my purchase balance which is where the credits and payments should be reflected.This issue must be corrected
Regards,