Alan J. Slobodnik, M.S.W.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me However, I must address some of the statements While I understand what I signed, the customer does not expect the product to come into their home a lemon Furthermore, there were several calls made to the company in between those dates, but what they do is log all complaints on the same repair form to make it seem as it was only two calls made I have phone records to prove otherwise also, we went into the store for an exchange before the days and was talked out of it, with the manager stating its probably the sensor needing adjustment, and we allowed the serviceman to come once again to no avail In hindsight we realized we were talked into allowing Conn's to return instead of getting a replacement because the day was approaching in a few days Regarding the restocking fee, we would only have to pay that 15% if we wanted our money back, Not On Exchanges Conn's never addressed our loss food reimbursement, for which we filed the papers and personally handed it to a manager at the store I had to purchase a dorm size refrigerator as well In closing this is the worst customer service I've experienced Corporate office never responded to my letter, in addition to that I had to dispute this issue on my credit card, contacted the news, write to you and the attorney general I also see that this company has over 2,complaints in years, that tells the story The only thing they got right is their name CONN'S.Thank you!

Thank you for the opportunity to respond to Mr***’s concerns
regarding account ***Mr*** stated he made a $payment on
January 7, 2016, but it was not posted to his account.
According to our records, Mr*** made a
$payment on January 6,
That payment was applied to a different
Conn’s account in error. We are in the process of moving that payment
from the incorrect account to Mr***’s account. We ask that he please
allow 3-business days for processingWe spoke with Mr*** on March
17, and quoted a payoff balance of $That amount will need to be
paid on or before March 22, in order for the account to close.
Conn’s values Mr*** as a customer and sincerely
apologizes for any inconvenience he has experienced due to this matterThank you,Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
My TV was never plugged inHow am I to see any concealed damageI will continue to pay my bill until the price of the TV is remainingI will not pay for a damaged TV

Thank you for the opportunity to respond to Ms***’s additional commentsMs***’s refrigerator is repairable and does not meet the qualification for an exchange at this timeAs listed under the Terms and Conditions of the Repair Service Agreement at the time of Ms***’s purchase: A replacement is approved if we find the unit is found to be nonrepairable or if we are unable to repair the product after three service attempts for the same component within a 12-month periodWe have serviced Ms***’s refrigerator according to the terms of the warrantyMs*** only had two completed service calls on the unit since her purchase in dated 7/7/15 and 11/26/Ms*** refused further service repairs during our last inspection dated 8/19/17. Although Ms***’s refrigerator does not meet the qualifications for an exchange at this time, she may contact our service department at 1-855-266-6349 to continue with repairs. Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention. Sincerely,Conn’s Inc

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr*** concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1) He contacted us for repairs to his washer, and the unit has still not been repaired; and 2) He is requesting to return the item Our investigation reveals that: 1) There was a service delay repairing Mr***’s washer; and 2) We have agreed to issue an even exchange on the washer Our records show on 5/9/17, Mr*** purchased a *** washer and dryer and elected to purchase a 48-month Repair Service Agreement Plan We researched Mr***’s complaint and found that he contacted our service department on 6/6/stating his washer would not power onA service appointment was scheduled for 6/19/During the inspection, the technician found parts were needed to complete the repairsWe show the parts arrived on 7/13/and Mr*** was scheduled to install on 7/14/ Upon installation, the technician found that the unit was still not working an additional parts were required After further review of Mr***’s service needs, we have agreed to issue an even exchange on the washer due to the repair delayWe attempted to contact Mr*** on 7/18/to schedule delivery but were unsuccessful We have been in contact with Mr*** and confirmed his new washer was delivered on 7/21/17, and received in good order. We sincerely apologize for any inconvenience Mr*** experienced as a result of the delay Conn’s values Mr*** a customer and appreciates him for bringing this matter to our attention

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located
on Ms***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: she paid her account balance in full; the account has not closed; she has received collection calls since paying the balance in full; she would like the delinquent credit marks removed; and she would like the account closed. Our investigation reveals that: Ms*** paid her account balance in full; due to a system issue the account has not closed; we have taken measures to prevent collection attempts; we are in the process of removing the delinquent credit marks; and Conn’s is in process of closing the accountAccording to our records, Ms*** signed a 34-month retail installment contract on December 17, 2016. She paid the account balance in full on January 28, 2017; however, the account has not closed due to a system issue. Once the account closes, any delinquent credit marks assessed on the account will be reversed. We ask that Ms*** please allow the credit bureaus 30-days to update their recordsConn’s is working diligently to resolve the issue and close Ms***’s account. We have taken measures to prevent collection attempts while we are in process of closing the accountConn’s values Ms*** as a customer and sincerely apologizes for any inconvenience she experienced due to this matter

Thank you once more for the opportunity to respond to Ms***'s concerns regarding account ***. We have attached a copy of Ms***'s payment history for her records. The letter Ms*** attached was mailed to her after she disputed the payments with her financial institution. Ms*** can see from the attached payment history that the $in NSF fees were reversed on September 17, 2015. The Refund check was reversed on September 30, and the account now has a zero balance. Ms*** Will need to verify with her financial institution that the automatic payment has been canceled, as Conn's cannot cancel automatic payments scheduled through a financial institution. Ms*** will receive a close out letter in the mail within business days of the account closing. Thank you, Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint:The repairs to my home are not satisfactory and Conns has not addressed the issue of the price match garantee at all
Regards,

Thank you for the opportunity to respond to Mrs***’s complaint. Our records show on 5/03/14, Mr*** purchased a *** Soloheadphones (Gray colored) and a *** headphones (Green colored) with a 24-month Replacement Product Plan on both headphones. Mr***’s signed
invoice indicates at the time of purchase he acknowledged he was provided a copy of the Replacement Product Plan brochure and that he understood the coverage associated with the covered products. We researched Mrs***’s complaint and found Mr*** came to a Conn’s location wanting to exchange his *** Soloheadphones. Mr*** stated the headphones were damaged broken in half; Mr*** was not aware on how the headphones were broken. Mr*** was informed we would not be able to initiate the exchange. As listed in the Terms and Conditions of the Replacement Product Plan #6 EXCLUSIONS: Letter (C) damage from abuse, misuse, accidental damage, mishandling, introduction of foreign objects into the covered products & Letter (J) Any products used in a commercial setting or rental basis are not covered. Therefore, we are unable to honor Mr***’s request for an exchange. We have included a copy of the Replacement Product Plan in our response. If we may be of further assistance, Mrs*** may contact Customer Service at 1-877-358-***.Kind regards,Jana A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
From: *** *** *** Sent: Sunday, December 06, 11:AM To: drteam Subject: check thanks Revdex.com just took days to receive the check,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Ms*** has regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is
located on Ms***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her com***t that: she paid her account balance in full but the account did not close; and she would like the account closedOur investigation reveals that: Ms*** paid her account balance in full; and the account is now closedAccording to our records, Ms*** signed a 21-month retail installment contract on January 1, She agreed to have the minimum monthly payment of $due on the 5th of each month. On May 7, 2017, Ms*** called to get a payoff quote on her account and pay the account balance in full. The agent misquoted the payoff amount and the account did not close. Conn’s has honored the payoff quote given by the agent and the account is now closedWe ask that Ms*** please allow the credit bureaus 30-days to update their recordsConn’s values Ms*** as a customer and apologizes for any inconvenience she experienced due to this matter

Thank you for the opportunity to respond to *** ***
complaint. We researched *** *** complaint and found her issue has
been addressed and resolved. Our records show an exchange was approved to
replace her washer and pedestal. *** *** is currently scheduled
for
delivery on Wednesday (8/12/15). We sincerely
apologize to *** *** for any inconvenience she experienced during this
process.
If we may be of further assistance, *** *** may contact our
Customer Service department at***
Kind regards,
Jana ***

Thank you
for the opportunity to respond to *** ***’ complaintAfter further review
and research, we found there was a sale error regarding the washer *** ***
received during deliveryConn’s has agreed to exchange and deliver the correct
washer he originally selected*** *** will be
contacted by Conn’s delivery
team to schedule a date for delivery
We
sincerely apologize for any inconvenience *** *** experienced as a result of
the sales error
If
we may be of further assistance, *** *** may contact our Customer Service
department at ***.Kind regards,Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I called each time and asked for a manager, and each time I was sent to a voice mail for the managerI left my phone# and was assured she would get back to meThey never did, not one timeIf that is the way they have conducted customer service over the years then it is atrociousThey never called, not onceWe have not been able to use our ice maker for more than a week without having to let it unfreeze since the 1st week we had itToday will be the 5th time we have had a person out here to fix the problem, yet despite the previous times it remains the same problemThe manager should have at least called usAccording to the previous techs, this is a known problem with this modelEvidently the manager just decided not to speak with ys, because or calls were never returned

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
First, Conns did not approved for a replacement in Jan, Second no one from Conns tried to contact me. Conn's will blow up you phone and will send you a text and an email if you are one day late on you payment. But I did not receive a phone call nor email or text or even a letter in the mail with regarding approval for a replacement. At this point we are fed up, Conn's has had Six months to take ownership of the problem but nothing was done. Conn's can come pick up the TV and remove the TV purchase amount along with the insurance and the repair fees from the account

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.comMs*** has stated in her complaint:[CM1] 1) that she was directed to the manufacturer for service;[CM2] 2) that we delivered a damaged washer; 3) that we would not allow her to exchange the washer; 4) that we were rude an hung up on her several timesOur investigation reveals the following1) Ms*** contacted our service department on 4/01/due to her washer sha***Ms*** was directed to the manufacturer to ensure her service needs were addressed according to their warranty terms2[CM3] ) Although a concession was given at time of delivery for a small dent, a subsequent inspection from the manufacturer and photos taken during the inspection reflect the washer was damaged3) There was a delay because the first agent that reviewed the pictures did not see the damageAfter further review we agreed to exchange the washer but the customer requested to returnWe agreed to honor request4) Our management team will review Ms***s calls and address her concerns accordinglyAfter investigating Ms***’s claim, Conn’s has agreed to honor her request to return the washer and receive a refund[CM4] which will be applied to her accountThe details are contained belowOur records show on 3/04/17, Ms*** purchased a GE washer which comes with a 1-year limited manufacturer’s warrantyNo additional coverage was purchased with Conn’sMs***’s washer was scheduled for delivery on 3/5/17; upon delivery, a small dent was found on the unitMs*** was offered and accepted a concession of $to keep the unit as-isOur records show Ms*** contacted our Service Department on 4/01/due to her washer sha***Ms*** was directed to the manufacturer to ensure her service needs were addressed according to their warranty termsOn 4/14/17, Ms*** contacted our Customer Service Department stating that the manufacturer assessed her washer and found a large dent in the back of the unit when pulled from the wallMs*** was instructed to provide photos of the reported damages for reviewAfter further reviewing the photos Ms*** provided as well as the photos were taken at the time of delivery, it appears there was damageTherefore, Conn’s has agreed to honor Ms***'s and return her washer. The washer was picked up on 4/27/and a credit has been applied to Ms***’s account. We ask that Ms*** please allow 7-business days to receive a check refund for the down payment that was madeConn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention [CM1]Always a colon not a semicolon [CM2]Semicolons for the enumerated sentences [CM3]The answer to #is that yes, it was damaged [CM4]We need to give her something moreShe has had a bad washer for monthsIf she financed it, then she should get the interest backCan you send her a gift card?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
This is so not okay they fixed one part of the chair however there is still a hole in the fabric from the first *** they sent out and yet are refusing to fix it or do anything for the incovience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Sent: Friday, April 21, 1:PM Subject: Fwd: You have a New Message from Revdex.com Regarding Complaint #*** Apologies, I need this to stay open or do I need to go about opening the same complaint? I agreed to the settlement on Nov 23, and paid the charge back (the charge back was not from our credit card company, as there was a mistake in the card number entered that was linked to an unknown party's account) amount to have account *** closedInstead of closing the account, on which we made payments on time except for the one we made an error in the card number, they kept the balance (who knows where the balance came from) and applied the payment I paid in November per the agreement to the new account *** and turned the other account *** over to a collections agencyThey refuse to talk to me over the phone because the "offline department" doesn't take callsThey even tried setting up another arrangement, wanting more moneyWe asked multiple times to be contacted and they didn't at all and then the next notification is advising us that the account is blocked because it was sold to a collection agencyPlease adviseWhat do I need to do. Thanks,*** ***

Thank you for the opportunity to respond to Mrs. ***’s complaintOur records show on 9/19/15, Mrs*** purchased a *** Side-by-Side refrigerator which comes with a 1-year limited manufacturer’s warrant; no additional coverage was purchased with Conn’sWe show Mrs
***’s refrigerator was scheduled for delivered on 9/20/15; during the delivery the door handle was damages therefore; an exchange was approvedA new refrigerator was scheduled for delivery on 9/24/15 however; after inspecting the refrigerator damages were found on the bottom of the refrigerator and the unit was refusedConn’s delivery team re-delivered a new refrigerator on 9/25/Mrs*** signed her delivery ticket acknowledging the items were received in good order; no damages were reported on the unit at the time of delivery. We reached out to our Service Claims Department regarding Mrs***’s complaint and verified that as of 1/28/16, we have not received a return authorization from the manufacturer to issue an exchange on her refrigerator Conn’s service technician has not assessed Mrs***’s refrigerator to determine if the unit is non-repairable therefore; we are unable to honor her request for an exchange at this timeIf Mrs*** can provide supporting documents confirming the manufacturer approved an exchange on her unit, we will be happy to look further into this matterWe sincerely apologize for any inconvenience Mrs*** experienced during this process. If we may be of further assistance, Mrs*** may contact Customer Service at 1-877-358-1252. Kind regards, Dyeisha ***

Thank you for
the opportunity to respond to Ms***’s concerns regarding account
***. Ms*** stated she paid
her account balance in full but the account did not close
According to
our records, Ms*** signed a 32-month retail installment contract.
That contract included our 12-month no-interest
financing promotion (“cash-option”). The
amount due at the end of the cash-option was $3439.00. This amount included $for the product
and $for the additional insurance coverage Ms*** accepted at the
time of purchase. Ms*** paid a
total of $on the account, leaving an account balance of $212.60.
Ms*** has
sent in proof of homeowner’s insurance; therefore, we have agreed to honor Ms
***’s request to close the account.
We ask that Ms*** please allow 10-business days for
processing. She will receive a close out
letter in the mail within 30-days of the account closing.
Conn’s values
Ms*** as a customer and appreciates her for bringing her concerns to our
attention. Thank you,Cheryle S***