Alan J. Slobodnik, M.S.W.

Thank you for
the opportunity to respond to Mr***s concerns regarding account ***0230. Mr*** stated he made a $cash
payment in May 2015; however, the payment did not post to the account. Mr*** stated he would like the day
credit mark removed due to the
missing payment
According to
our records, we spoke with Mr*** on April 28, regarding the past due
amount of $64.16. Mr*** stated he
was going to go into the store to make the payment on that date. The payment was not processed and call
attempts resumed on April 29, 2015. We
were able to speak with Mr*** again on June 4, regarding the past due
amount of $171.28. Mr*** stated he
made the payment in the store earlier that day.
On June 15, we received a credit card payment of $50.
We are unable
to alter the credit reporting in this matter as Conn’s is obligated to report
factual credit information to the credit bureaus. We do not have record of a $payment made
in May 2015. Mr*** may fax over a
copy of the payment receipt for further review.
We have
attached a copy of Mr***s payment history for his records

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]According to the last communication, the account was not reported correctly with a zero balance on September 30th as stated in the response, it was reported as "charged off", a huge difference. In addition, of course nothing was done to compensate for this inconvenience & with the huge run around, I would like for the dispute to remain open until we see if I was reported to the credit bureau, as mentioned in the collection notice and to see if I continue to receive collection calls from ConnsThey were so slow and unprofessional in handling something as big as $in overpayments with collection calls for more paymentsNo one called to say they figured it out, I was just under the assumption that the account would be in collections, as indicated in the last communication from Conns (attached)
Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms*** concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Thank you for the opportunity to respond to Ms***’ complaint. Our records show on 7/21/17, Ms*** purchased a *** gas range that came with a limited 1-year manufacturer’s warranty and a *** *** microwave that also came with a limited 1-year manufacturer’s warranty. Ms***’ appliances were delivered on 7/23/as requested After researching Ms***’ complaint, we were able to confirm that her purchase did meet the qualifications to receive no interest until 2020. Ms*** was contacted on two separate occasions regarding her complaint dated from 10/13/and 10/16/17. Ms*** was informed we would contact *** *** with our findings and the correct interest term on her account should reflect within two billing cycles. Again, we sincerely apologize to Ms*** for any inconvenience she may have experienced during this process. Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attentionSincerely, Customer Relations

Thank you for
the opportunity to respond to *** *** concerns regarding account
***. *** *** stated she was not
aware of the ter** of the no-interest financing and would like her “cash-option”
reinstated.
According to
our records, *** *** signed a
32-month retail installment contract on
November 25, 2014. That contract
included our 12-month no-interest financing promotion (“Cash-option”). Per the ter** and conditions of the “cash-option”
the “cash-option” will be void if the minimum monthly payment is not paid
within days of each month’s due date or if the unpaid portion of the total “cash-option”
price is not paid with days of the expiration date. We have attached a copy of *** ***
signed cash option addendum page for her records
*** *** “cash-option”
expired on November 25, 2015. **
***’ invoice balance due at the end of the “Cash-option” was $2791.03. *** *** paid a total of $2534.97. This left an invoice shortage of $
Since the invoice balance was not paid in full before the “cash-option” expiration
date, the “cash-option” was void and finance charges were assessed from the
date of purchase under the ter** and conditions found in the signed retail
installment contract as stated in the “cash-option” addendum.
We are unable
to reinstate the “cash-option” due to the invoice balance not being paid in
full before the expiration date. We
value *** *** as a customer and appreciate her for bringing her concerns to
our attentionThank you,Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
This complaint was specifically about receiving an emailshowing a zero balance in my account!

Thank you for the opportunity to respond to Mr***’s
concerns regarding accounts ***2130, ***and ***2132. Mr*** stated the accounts are reporting
negatively on his credit report, but insurance paid for the items.
According to our records the insurance claim on
account
***was denied by Assurant because the items claimed were not listed on
the police report. The items were
handwritten on the report and Assurant requested a supplemental police report to
include the items; however, Assurant did not receive the supplemental
report. Additionally, the claim filed regarding account
***was paid by Assurant; however, the 3D Blu Ray Player was not listed on
the police report and was not covered.
This left an outstanding balance on the account. Assurant denied the claim on account ***because
Mr*** did not accept property insurance at the time of account
opening.
We are obligated to report factual information to the
credit bureaus and are unable to remove any negative credit marks assessed on
the accounts due to non-payment.
We value Mr*** as a customer and appreciate him for
bringing his concerns to our attention.Thank you,Cheryle S***

Thank you for the opportunity to respond to Ms***’s concerns regarding account ***. Ms*** stated she paid her account balance in full but the account did not close According to our records, Ms*** made her final payment on her account on February 24,
2017; however, due to a system error, the account did not close. As of March 27, 2017, Ms***’s account has been closed. A close-out letter was mailed to the address on file Conn’s values Ms*** as a customer and sincerely apologizes for any inconvenience she experienced due to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Basically Conn's needs to take responsibility for their actionsI DID NOT STATE THAT I CANCELED OR RETURNED ANY ITEMSTHE INSUBORDINATE EMPLOYEES AT CONNS SOLD THE ITEMS I SELECTED TO ANOTHER CUSTOMERAS STATED BY MRSS*** (WHO ALSO APPEARS TO BE INSUBORDINATE) SHE WAS INVESTIGATING THE MATTER AND WAITING ON A RESPONSE FROM THE MANAGER OF THAT STORE BECAUSE MY ITEMS SHOULD NOT HAVE BEEN SOLD TO SOMEONE ELSEI am very upset reading MrsS*** response to the matter here after speaking to her on the phone which she apologized for that because it took a month, but the audacity of her on behalf of Conn's to respond in such a way that I look like the responsible partyI made several complaints about this matter through their own system and visited the store about a mistake that they made and would not correctSo for MrsS*** to say as a measure of goodwill she was rewriting my contract is like a slap in my faceHow dare you lady, you really have no integrity about yourself or the situationYou rewrote the contract because YOUR COMPANY WAS COMMITTING FRAUD BY CHARGING A HIGH RATE THAT REFLECTED THE ITEMS I NEVER RECEIVEDIn MrsS*** response paragraph one she states I returned some merchandise and in paragraph two she states I canceled some items, and clearly my complaint is based on the fact that CONN'S SOLD THE MERCHANDISE BEFORE I EVER TOOK POSSESSIONAlso this merchandise was from a clearance center that although not posted anywhere in the store, does not accept returns so why are you lying MrsS***? I'm still being charged for Conn's insurance when I have my own renters insurance, explain that?
Regards,
Mrs***

Thank you for the opportunity to
respond to Mrs***’ additional comments. We sincerely apologize to Mrs***’
for any confusion caused by the multiple calls. Her concerns have been addressed by our management
team to ensure we provide the quality customer service we strive for within
our organization
If we may be of further
assistance, Mrs***’ may contact our Customer Service department at 1-877-358-
Kind regards,
Kathryn J***
7/11/
Complaint
My husband (*** ***) and I purchased a refrigerator and a stove for our homeWhen the stove was delivered the installer broke our counter top in our kitchen and scratched the stoveSome damage was already seen on the stove which resulted in a 20% discountBut after the additional damage was
done to the stove and our counter tops, we called and asked them to remove the stoveWe were expecting a call back within the day but never heard back from the managerAfter a while of waiting we called and the distribution center manager Brian offered us $for the damage and said to call the store regarding the return of the stoveWe were not satisfied with the offer and was going to follow up with my father *** *** (the owner of the house) regarding proper reimbursementMy husband spoke to Rodney the manager at Conn's on May, 21st about not hearing back from anyone regarding the return of the stoveThe manager said that the district manager Cruz S*** would call regarding the issueA few weeks later he spoke to another manager regarding the same issue with a more positive attitude for the solutionShe informed Hector that she would forward the information to Cruz S*** againAt this point he informed the manager that we are recording the calls for our recordsToday on 6-9-2015, Hector spoke to Rodney again while recording the call and informing him of it to see where we were on this matter and he suggested that Cruz was j*** not making an effort to callHe then recommended that we j*** file a claim to the Revdex.com for further assistance because they were not going to try to help any longer
Desired Resolution
This situation is out of hand and their terrible reputation here in *** really makes sense to usThe lack of c***omer service has us j*** wanting to return the stove and be reimbursed on the financing that we have already started paying onWe will j*** keep the fridge and purchase our
stove elsewhereAs for the counter top, I believe that half to all of the cost would be considered a fair resolution due to lack of sense of urgency and help
Thank you to whomever is assisting us with this issueAll the pictures and recording can be provided upon request
Consumer Business Dialog

Thank you for the opportunity to
respond to Mrs*** complaintOur records show on 1/25/14, Mr*** purchased
the *** *** *** *** *** *** *** which
consist of three
pieces (sofa, loveseat and recliner) and elected to purchase a 48-month
FurnitureGard Plan on all piecesMr*** furniture was delivered and
received in good order on 2/13/
We researched Mrs*** complaint
and found she contacted our service department on 5/12/stating the cushions
are sinking on the recliner and the recliner is not locking when returning to
upright positionA service appointment was scheduled for 6/13/15; during the
inspection the serviceman found the recliner’s seat sinking when sat on, the
footrest sagging and the chair hard to closeWe show parts were ordered and
shipped to Mrs*** residence on 7/14/Mrs*** requested a Saturday
appointment to have the serviceman install parts therefore she was scheduled
for the first available date on 8/29/however; she was later re-scheduled for
9/5/Upon arrival, the serviceman found Mrs*** received the incorrect
parts and was unable to repair the seat cushion coreThe serviceman reported
all spring was goodThe serviceman did notate that Mrs*** informed him of
scratch marks on the seat which was caused by their petAlthough the scratch
marks are not covered, the serviceman was able to treat the area with leather
conditionerMrs*** also informed the serviceman that both the sofa and
loveseat seats were sinking, springs were broken and not reclining properly;
therefore a new work order was created to assess both units on 9/24/
After further reviewing Mrand Mrs
*** service needs, we agreed to issue an exchange under the *** of
the FurnitureGard PlanWe spoke to Mrs*** on 9/22/to inform her of the
approval and also explained that the store credit fulfills the warranty and
additional coverage would need to be purchased if interestedMrs*** is
aware that we no longer have the original furniture they purchased therefore;
we issued an in-store credit to re-select any three items up to $We
sincerely apologize for any inconvenience Mrand Mrs*** experienced during
this process
If we may be of further assistance, Mrs
*** may contact Customer Service at 1-877-358-
Kind regards,
Jana ***

Thank you for the opportunity to respond to Mr***’s concerns regarding account ***. Mr*** stated he filed an unemployment insurance claim and it has not been activated. According to our records, Mr*** request an unemployment claim form on January 19,
That form was mailed to the address on file on that dateThe claim form was not returned. On May 9, Mr*** requested a second unemployment insurance claim form. The form was mailed to the address on file at that time. We received the information and forwarded the claim information to *** on May 23, 2016. *** sent Mr*** a letter on May 27, informing him we needed unemployment verification showing he received unemployment benefitsWe spoke with Mr*** on July 13, and informed him that *** is waiting on unemployment verification through the unemployment officeAs of August 12, *** has not received the requested information. Mr*** is responsible for the minimum monthly payment until such time that *** approves the unemployment insurance claim. Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove any negative credit marks assessed on the account due to payments not being made timely. Conn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention. Thank you, Cheryle S***

Thank
you for the opportunity to respond to Mrs***’ complaintOur record show
on 11/19/15, Mrs*** purchased the *** *** *** *** *** dining
room furniture which consist of nine pieces (table and chairs) which comes
with a 1-year limited manufacturer’s warrantyMrs
***’ was able to take
advantage of the price match and received her dining room furniture at a
discounted price
We
researched Mrs***’ complaint and found there was an error with her
delivery that was scheduled for 11/21/and the dining room furniture was not
on the truck to be deliveredConn’s delivery team attempted to re-schedule
Mrs***’ furniture for delivery however; we show all eight chairs were not
available for immediate deliveryOur records show Mrs*** contacted our
Customer Service department regarding the delivery delay and was offered a
concession of $for her delivery fee and to receive an additional $
gift card for her inconvenience but she refused the gift cardWe show on
11/25/15, Mrs*** picked up her dining room furniture for the warehouse
located in *** *** Our records show
there was a delay processing the delivery fee of $to Mrs***’
account; therefore on 12/18/we submitted another concession for the delivery
chargeWe ask that Mrs*** please allow 7-business days for the credit
to be posted to her account
We
sincerely apologize for any inconvenience Mrs*** experienced as a result
of the delivery delay
If
we may be of further assistance, Mrs*** may contact Customer Service at
1-877-358-
Kind regards,
Dyeisha W***

Thank you for the opportunity to respond to Ms***’s concerns regarding account ***. Ms*** stated she did not authorize a payment for July 27, and she would like the *** fees refunded. According to our records and recorded calls, we contact Ms*** on July
12, 2016. She authorized a payment in the amount of $to post on July 15, 2016. She stated she could make an additional payment on July 27, 2016. The agent informed her that he scheduled the payment for July 15, 2016. The agent then stated he was going to schedule the second payment in the amount of $to post on July 27, and confirmed the last four digits of the checking account and Ms*** agreed. We are unable to refund the *** fees, as Ms*** authorized both payments. Additionally, both payment confirmations were sent to the email address Ms*** provided. Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention. Thank you, Cheryle ***

Thank you for the opportunity to respond to *** *** complaint. We researched *** *** complaint has been addressed and resolved. Our records show *** *** was scheduled for delivery on 7/10/15; however due to an installation issue *** *** refused delivery and
all appliances were refused. After further research we found *** *** invoice was completed in error and as of 7/20/15 this error has been corrected. *** *** has been issued a full credit of $5,has been issued to *** *** *** account. We sincerely apologize to *** *** for any inconvenience she experienced during this matter. If we may be of further assistance, *** *** may contact our Customer Service department at 1-877-358-1252 Kind regards, Jana A***
7/31/
Complaint
I purchased a recliner and a sofa from Conns maybe about a year agoI also purchased a warranty on the reclinerFrom the moment Conns came to my hour to install the recliner, it was not put together correctlyWe had to call Conns back and have them come fix itWhen they came and fixed it they
basically took the whole recliner apart and told us that not only was the recliner not put together correctly but the parts were no goodThus they ordered a new bottom part of the recliner which is the part that makes the recliner workAlso, the arm of the recliner had come unstitchedThey also ordered a new arm piece for itOnce I got the parts in, they came backThey did fix the bottom part of the recliner however the arm piece was all ripped up from shipping so they could not replace it and had to yet order ANOTHER pieceFINALLY after several weeks, maybe a month, that piece came in and I received a call to set up a time to come fix itConns has now been to my house times to fix this recliner and tomorrow 07/would have been the 4th timeHowever when they service guy called me this morning, he was very rudeThey stated they can ONLY come to my home on WednesdaysAlso, I had previously requested after and he stated that was IMPOSSIBLEI would have to YET AGAIN rescheduleAt this point I REALLY DO NOT CARE who fault this is whether it is Conns or the Service people (US Quality)I am fed up with the rudeness and fed up dealing with itCONNS WILL NEVER HAVE MY BUSINESS AGAIN!!!!!!!!
Desired Resolution
I would like a new reclinerthat is properly put together and does not continuously have issuesI would also like the warranty company to be much more professional and courteous and flexible
Consumer Business Dialog

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: 1) that she contacted service for repairs, when the technician arrived he stated he did not know how to work the unit washer; 2) that she called for repairs a second time and technician informed her that she would need to use high water level all the time and only use bulk cycles; and 3) she wants to exchange the washer with another washer of her choosing Our investigation reveals that: 1) during the service call on 11/14/16, the first technician followed the correct process by contacting a manufacture technician who reported that the unit was functioning properly according to specifications; 2) during the inspection on 04/04/17, the technician checked the operating system, did not find a functional failure with the unit, advised Ms*** not to use a lot of soap, and explained that the low water level normal; and 3) we will continue with repairs as the washer does not meet the qualifications for an exchange at this time Our records show on10/16/16, Ms*** purchased a *** High-Efficiency washer and elected to purchase a 48-month Repair Service Agreement PlanAfter further review of Ms***’s complaint, we show she has had two completed service calls on her washer, however no functioning failures were found Ms*** is currently scheduled to have a technician assess her repair needs on5/08/Once the technician inspects the unit, we can determine what further actions may be requiredAlthough Ms***’s washer does not meet the qualification for an exchange, we will continue with any covered repairsConn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Although I tried to return the dishwasher the week of purchase, the company refused to accept the return, exchange, or credit. Instead they tried to fix the dishwasher until 08/08/ I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
conns is luing on me I reported problems with tv on 11/18/the day after I bought tv and had to wait additional days and weeks for service tech to come to my home , this is the total direpect I have had to put up with from conns they lying and deneying responsibility that this tv is defective from the factory, they have been giving me the run around from day onethe only way I will go back to conns for a tv if they agree to exchange tv or credit my account what is charged for tv , I have tried to compromise several times with this company

Thank you for the opportunity to respond to *** *** complaintOur records show onJuly 20, 2016, *** *** purchased a “*** ** for $1,which came with a 1-year limited manufacturer’s warrantyWe spoke with MrsSmalley onSeptember 5, to address her concerns and
were advised that she saw the television listed in our weekly ad aroundAugust 19, 2016and contacted us to take advantage of the price guarantee After further research, we verified that the television she purchased was not the same model listed in the advertisement therefore we are unable to honor her request. We did however find the television was on sale for $1,within 30-days from date of purchaseConn’s has agreed to credit *** *** account $as a gesture of goodwillWe show there was a delay setting up *** account. As of August 31, 2016, *** *** account has been setup and her first payment is dueSeptember 20, We sincerely apologize for any inconvenience *** *** experienced during this processKind regards, Dyeisha W***

Thank you for the opportunity to respond to Mrs***’s additional comments. As mentioned in Mrs***’s last response; Conn’s agreed to exchange both her washer and dryer as a goodwill gesture. The day of delivery Mrs*** was contacted; however due to a scheduling conflict on Mrs*** behalf delivery was not completed. Mrs***’s additional comments have been escalated to upper management and we have agreed to honor her request to return her dryer; however, no problem or defect was found with Mrs***’s washer. If Mrs*** is requesting to have the washer returned; she will need to pay the required 15% restocking fee ($97.50) to have the unit returned. Mrs*** may visit her local Conn’s to pay the required 15% restocking fee on her washer and schedule a pickup date to have both (washer and dryer) returned. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I also want to add that the service date in April is correct and the washer still isn't working and hasn't workedIt's now JulyThat's months that it hasn't worked But I have made my payments! Conn's offered me a dollar gift card to conn'sA conn's dollar gift card does NOT reimburse me for my time away from work everytime a repairman has been out nor does it comeLose to reimbursement for having to go elsewhere to do my laundrymonths and they could care lessI accept the new washer but the dollar conn's card is a ridiculous offerWhy would I even buy as much as a throw rug from conn's? No return policy! And no service support! A ridiculous offer! This entire purchase has been the purchase from hellI learn quickThe old saying fool me once, shame on youFool me twice, shame on me