Alan J. Slobodnik, M.S.W.

Revdex.com:
This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/19/and assigned ID ***
Regards, I was just notified that there is a Conn’s location in my area that has the same TV I am going to exchange itWhat’s the exchange is complete I am satisfied with the resolution

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
***. Mr*** stated he paid
off his account on February 4, 2015; however, the account remains open
According to
our records, Mr*** called our automated system on February 4,
and
received a payoff quote for $The automated system provides a payoff
amount that is valid for hoursWe received the payment of $on
February 20, 2015.
Mr*** also
stated he was not aware of the insurance he accepted at the time of
purchase. Due to this being a secured retail installment
contract, the merchandise must be insured until the account is paid in fullIn
the event the customer has an alternative insurance policy, they are able to
send that policy in to our insurance department to receive full credit as long
as the declaration page shows coverage from the date of purchase to the present
date. Additionally, Mr*** signed
the General information page regarding the insurance.
As a one-time
offer and a goodwill gesture, we will reinstate the Cash-option, concession the
$and close the account.
Mr***
will receive a close out letter in the mail within days of the account closing. We have included a copy of Mr***’s
signed retail installment contract as well as his signed General information
page regarding the insurance for his records.
We value Mr
*** as a customer and appreciate him for bringing his concerns to our
attentionThank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me From: *** *** *** Sent: Monday, October 19, 8:AM To: Samantha D*** *** Subject: RE: Revdex.com Complaint Submission My case was resolved and I am very satisfied. Sent from my T-Mobile 4G LTE Device

Thank you for the opportunity to respond to Mrs***’s complaint regarding a purchase made under *** ***. Our records show on6/25/16, Mr*** purchased a *** *** *** navy recline sofa with a 36-month Furnituregard Plan. Mr*** was provided a copy of
Conn’s Return & Exchange Policy at the time of purchase which states: No Returns or Exchanges on - Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect ** Mr*** elected to have his sofa delivered; which was completed on 6/28/16. We researched Mrs***’s complaint we found she contacted us on7/12/16 (14-days) after Mr*** received delivery; stating damages were caused to her home during delivery on 6/28/16. We reviewed Mr***’s post call and 48-hour call (after delivery) during both calls no damages or issues were reported. After researching Mrs***’s complaint; we were unable to determine when the damages occurred from delivery that was completed two weeks prior to the present day when Mrs*** contacted us on 7/12/16 reporting the alleged damages. On 7/20/16, Mrs*** was contacted and informed due to the length of time between delivery and damage claim that we were unable to assist. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***Customer Relations

Remove the inquiries from my credit report

Thank you again for the opportunity to respond to Ms***'s concerns regarding her account. As stated in our previous response, there are no negative credit marks assessed on the account. Additionally we have placed a cease communications on the telephone numbers associated with Ms***'s account. Thank you, Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I never refused service NEVER and have the recorded phone calls to prove itThe guy from *** in *** *** that came out here twice told us there was no more he could doI still have the replaced part and his reportI was then contacted by two other service providers that told us they dont service our area of the StateOne from Colorado Springs named "*** *** ***" and another from DenverI still have there numbersConn's service dept told us they don't service this areaThats also recorded then they sent us to do the same run around with ** and they couldn't get it fixedI've got numerous phone calls recorded to there manager of the store we bought it at as well as the salesmanWhy would I not want a brand new washer fixed? That Im paying for and still paying forIf this cant be resolved through channels then Im prepared to take it to the Consumer attorney Ive spoke to and file a complaint with Consumer Protection office in Denver and let the Court decideIf they would take the time to listen to there recordings from there service deptthey would know Im correct and need to stop lying and take care of a good customer thats been a customer for over two years

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The item was not damaged accidentally or on purposeI will make sure to never purchase anything from Conn's & will make sure to communicate to as many people as possible not to do any business with Conn'sWhen you purchase anything from Conn's, you are told that no matter what the damage is, they'll come out and service it; what they fail to tell you is that your items are only repairable if you fork out some more money on already overpriced itemsOur last experience with Conn's was a nightmare and this is the cherry on topThank you for nothing
Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, MS*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: That she has made several attempts to have service on her washer but we are scheduling her appointments without confirming if she is available; and She has asked for a manager to contact her but has not received a call back. Our investigation reveals that: We have made every attempt to accommodate Ms***’ appointment; however; Ms*** has been made aware that we cannot guarantee a specific time frame; andThe service manager attempted to contact Ms*** but was unsuccessful Our records show on 4/9/16, Ms*** purchased a *** washer and dryer and elected to purchase a 24-month Repair Service Agreement Plan. We researched Ms***’ complaint and found that she contacted us twice (5/21/and 10/14/17) for service on her washer stating the door will not closeOur records show both service orders were canceled due to Ms*** stating that she is only available to have service on the Saturday’sHowever; Ms*** has been advised on several occasions that due to her service area, we do not have service technicians available on SaturdaysWe have offered Ms*** several dates to have the unit inspected but she has refused any alternative options. Although we are unable to accommodate Ms***’ request to receive service on the weekend; she may contact us to review other option to have the unit inspectedMs*** may schedule a service appointment by contacting our Service Department at 1-855-266- Conn’s values Ms*** as our customer and appreciates her for bringing this matter to our attention. Sincerely,Conn’s Inc

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Ms*** has regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is
located on Ms***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: An account was opened in her name as a result of fraud; and She would like her credit adjustedOur investigation reveals that: Ms*** is working with our fraud departmentAccording to our records, Ms*** has been working with our Fraud Department regarding her accountWe ask that she please contact our fraud department at (409) 832-ext*** to address her concerns furtherConn’s appreciates Ms*** for bringing her concerns to our attention

Thank you for the opportunity to respond to Ms***'s additional commentsMs*** was in possession of the television for over 30-days before reporting any issues with the unit. Our Return and Exchange Policy states “If your product fails while under manufacturer's warranty or Conn's RSA, Conn's Factory Authorized Service will repair your product according to these warranties”Ms*** purchased a Repair Service Agreement plan which covers all necessary repairs and replacement parts for the product. As mentioned in our previous response, Ms***'s television has been successfully repairedMs*** has until March 12, to pickup her item from the store before the unit will be shipped off as a voluntary repossessionAgain, we are unable to honor Ms***’s request to exchange her television or issue a credit to her account for the cost of the television as the unit has been successfully repaired

Thank you for the opportunity to respond to Mr***’s complaintOur records show on 8/15/15, Mr*** purchased a “sold as is clearance model” *** *** refrigerator and elected to purchase a 48-month Repair Service Agreement Plan. We researched Mr***’s
complaint and found he was approved for an exchange on 6/15/16 under the T&C’s of the RSA Plan due to the unit was deemed non-repairableOur records show we no longer carried the model Mr*** originally purchased therefore; he was approved for an in-store credit to re-select a new unit up to $which is the original amount paidAs listed under the T&C’s: Number (9) Limits of Liability; letter (i) that the covered product is non-repairable, FWSC will provide a replacement product with equal or similar features and functionality, up to the original purchase price of the covered product if a replacement product is available. If a replacement product is unavailable, FWSC will issue a Conn’s store credit a check, or gift card for the replacement value of the covered product. Please refer to the T&C’s of the RSA athttp://www.conns.com/rsa-tc. Mr*** may visit his nearest Conn’s location to initiate his approved exchange. If we may be of further assistance, Mr*** may contact us at 1-866-765-1513 Kind regards, Dyeisha W***

Thank you again for the opportunity to respond to Mrs*** concerns regarding gift cards she stated she was supposed to receiveWe appreciate Mrs*** providing the additional information. According to the text message Mrs*** provided, she sent a text to the sales associate regarding gift cards. The associate responded; however, there is no mention of what store the gift cards were to come from or a dollar amount for the gift cardsAgain, Conn’s does not offer gift card incentives to our customers for referrals or for survey results. These concerns are being addressed with members of management as well as with the store associates. We have agreed to mail Mrs*** a $Conn's gift card for the misunderstanding; however, we are unable to send her gift cards from another company. Thank you,Cheryle S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept this response Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Conns is not being truthful with their responsesI contacted Conns to let them know the issues with the refrigerator and when they told me I had to have service come out that I couldn't return the refrigerator I agreed to allow them to come outI was told by the store manager sally when I came into the store to return it that I would not be allowed to return it with no restocking fees unless service came outshe called that day I was in the store and set up the service appointmentI was told that the next day was not available for service to come outso I called on my own several times to try see and see if someone had cancelled so I could get the appointment I neededthe only appointment I cancelled was for June 13th and that appointment was rescheduled for June 18thOn June 18th Gilberto from Conns service department came out and told me that there was a problem with a gasket causing moisture to build which caused the leakSo I called the manager and told her immediately what the service person Gilberto stated and that now that service has determined that there was an issue with the fridge that I should now be able to return it and not incur any feesSally the manager told me no that I could not return it at alland that I needed to contact customer serviceI requested to speak to her manager and she refused againI immediately called customer service and they in turn told me that a manager or customer liaison would contact me within 24-hours and I patiently waited for contactNo one ever called meI called back several times and was finally told that no one would be calling me and that I could not return the refrigerator and that my issue was resolvedit was not resolved I still had a defective refrigeratorSo Conns again is not being truthfulService did come out and service tech told me that there was a problem with the refrigerator (if you view my initial complaint the information is noted)So again I did everything I was told I had to do to be able to return the refrigerator and not incur any feesBut Conns did not kept their word and is being very dishonest. I should not have had to pay any fees ($266) to return a 2nd defective refridgeratorConns does not do business fairly and is not a trustworthy companyThey are lying even in their responses to the Revdex.com.
Regards,
*** ***

Thank you for the opportunity to respond to Mr***’s concerns regarding account ***. Mr*** stated he paid his account balances in full but the accounts did not close According to our records, Mr*** paid his account balances in full; however, due to a system
issue the accounts remain open. Conn’s is working diligently to resolve the issue and close Mr***’s accounts. Once the accounts close, Mr*** will receive close-out letters in the mail Conn’s values Mr*** as a customer and sincerely apologizes for any inconvenience he experienced due to this matter

Thank you for the opportunity to respond to Mr***’s complaintOur records show on 12/01/16, Mr*** purchased a 55” SamsungK Smart TV which comes with a 1-year limited manufacturer’s warrantyMr*** did not elect to purchase additional coverage with Conn’s. We reached out
to the manufacturer on Mr***’s behalf and were advised that the unit is currently under investigation and they will send out their authorized technician for further reviewOnce the manufacture assess the unit, we can determine what further action are requires as Mr***’s television is only covered under manufacturer’s warranty. If we may be of further assistance, Mr*** may contact us at 1-866-765-1513. Kind regards, Dyeisha ***

Thank you for the opportunity to respond to Mr***’s complaint. Our records indicate that on3/4/17 Mr*** purchased *** *** REFRIGERATOR with a 48-month Repair Service Agreement along with connection accessories totaling $ Mr*** received a copy of the
Return and Exchange Policy at the time of purchase. Our Return and Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties. Mr*** also signed his invoice acknowledging that he received a copy of the Return and Exchange policy. After further review we show that Mr***’s refrigerator delivery was rescheduled because he requested delivery on a Saturday and Conn’s only delivers to his area on Wednesdays. Upon rescheduling to accommodate Mr*** the product became out of stock. As of 3/21/17 the product is available and we are working to get Mr*** scheduled for 3/25/17. Also as a gesture of good will we will apply a credit of $to Mr***’s account for the price guarantee for the refrigerator. If we may be of further assistance, Mr*** may contact our Customer Service Department at1-877-358-1252. Kind regards, Kristal ***

Thank you for the opportunity to respond to Mrs***’s additional commentsAs mentioned in our previous response, Mrs*** only has one completed service call with Conn’s dated 7/19/The technician was able to replace the ASM cover on the unit and reported the refrigerator is working properlyWe have no records showing Conn’s service technician has gone out to re-assess Mrs***’s refrigerator since her last completed service call. We have reviewed the attached documents provided by Mrs*** and found that she renewed her service contract with Service Protection Advantage (a 3rdparty company)Conn’s does not offer renewal contracts once the initial warrant coverage expiresMrs*** may contact her warranty provider at 1-800-626-2224 regarding any further questions or concerns. If we may be of further assistance, Mrs*** may contact us at 1-877-765-1513. Kind regards, Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Sent: Friday, October 02, 5:PM To: drteam Subject: Conn's Home Plus Dear Dispute Resolution Team:Please do not close my complaint fileI have received two e-mails from Revdex.com, one asked if I had resolved my complaint, and to complete the form answering the the questions I answered them stating that my complaint had not been resolvedI received the second e-mail stating that Revdex.com had received my e-mail and it will be sent to Conn's Home PlusOn September 25, and October 2, 2015, I have contacted Conn's Home Plus to resolve this problemMy dishwasher is four months old and I cannot use itThe company has not given me any consideration, therefore me complaint has not been resolvedThank you.*** ***ID# ***
Regards,