Alan J. Slobodnik, M.S.W.

Remove the inquiries from my credit report

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response from Conns is a lie no one has fixed anything they came out and did not fix anything
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
When I asked for 'expedited service', I meant getting my equipment repaired in less time than daysI stated in my discussions with Conn's service department that anything less than a hour turn around was unacceptable for a service repair on an item less than days in my possessionTheir response was constant disregard for my dilemma: 'Our policy states that we have up to days to determine if an exchange, or repair is warranted.' I got this response form everyone: service department, 'customer' service, even the corporate office stuck to their 'policy statement', and ignored my pleasIf this was a refrigerator, would it have been different? Would a loaner have been given? An exchange done? Probably not. Coming from a service industry background, I know that there are many things that a business can do to keep a customer satisfiedI only pushed for a replacement when they told me the parts would take 5-days for delivery, and I even suggested a loaner until the parts could come inNothing was doneI was told by one representative to go to a laundry mat, and wine I protested for the possible loss of clothing due to poor equipment, I was met with the same 'I'm sorry; I understand', which they do notIf I was a high ranking employee of this company would the policy apply to me? If their CEO had their wash machine break, would they be told to wait 5-days for parts? I could have ordered the parts and had them in my hand in hoursWould it have cost some money? Yes, but that is a cost of doing businessThey sold a faulty unit, and I have paid for itIf this is customer service, and this is acceptable, then God help us all. Understand this; I will be sure to pay my account off as soon as I can, and make sure that I never buy another appliance from this company againIf the items I have hiccup one time, I will call until you are sick of meI will tell everyone I know of the poor service, and lack of concern I got from the 'service' of Conn'sConn's need to rethink having parts on hand for what they sell, or get a delivery contract to expedite parts deliveryStop trying to duck your responsibility with a 'We have days' policyLook into the possibility of loaners, or how about this: pull the parts from a machine on the showroom floor to fix the customer's machine until the parts DO come in, and then replace either the showroom model's parts, or swap them out at the customer's and return the original parts to the showroomThis incident cost me not just money and time going to the laundry mat, but a $pair of dress slacks from the residual left in said laundry mat's machine. So your response means nothing except that you feel you have meet the terms of the high priced 'warranty' I purchased, but I do not.
Regards,*** ***Dis-satisfied customer since Sept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Monday, February 13, 6:PMSubject: Complaint ID ***I last spoke with Delilah at Service Repair, Conns, on February 8, 2017. She said her manager was going to waive all charges and would be getting back with me within 24-hours to schedule a time to come out. As of 2-13-2017, I still have not heard from Conns. Conns did the same thing when I first contacted them and it took them weeks and day to call me back. I do not believe anything this company says. Please do not close this case as they have not honored what they wrote to you about this complaint. Conns ticket number *** was turned in on January and still no repairs. Please advise.Thank you, Pat ***, *** *** *** *** *** *** Sent from my iPad

Revdex.com:
This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/19/and assigned ID ***
Regards, I was just notified that there is a Conn’s location in my area that has the same TV I am going to exchange itWhat’s the exchange is complete I am satisfied with the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do apologize but I have contacted the office since then I have even gone into the store and spoken to linda and she was suppose to call be back since last Monday and I still have not heard from any one I have given conns the opportunity to fix it and the control board was installed and to this day I can put popsicales in the fresser and the next day there all melted, also I don't think it is fair that from the first days I asvised conns about the problem and nothing was done and I was in the time frame to exchangenothing was done the tech that came to my home said we needed a surge protector and he completely did not know what he was doingas a matter a fact I am on the phone to this minute with that number for the service dept and they just pass me from dept to dept and I have my phone records to prove how any times I have calledat this oint I think it is only fair to exchange my fridge or you can pick it up and return my money or I will be forced to get an attorney I don't know what other way to go I have all the proff I am sure u can even get the camera records from the local store and see how many times I have been in there and if I have to get an attorney to get those camera records or your phone records and mine I will this is a rip off and I will not be ripped of by your company we hve three accounts with you and we pay on time but you can be sure I wont ever by from conns again

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
***. Mr*** stated he paid
off his account on February 4, 2015; however, the account remains open
According to
our records, Mr*** called our automated system on February 4,
and
received a payoff quote for $The automated system provides a payoff
amount that is valid for hoursWe received the payment of $on
February 20, 2015.
Mr*** also
stated he was not aware of the insurance he accepted at the time of
purchase. Due to this being a secured retail installment
contract, the merchandise must be insured until the account is paid in fullIn
the event the customer has an alternative insurance policy, they are able to
send that policy in to our insurance department to receive full credit as long
as the declaration page shows coverage from the date of purchase to the present
date. Additionally, Mr*** signed
the General information page regarding the insurance.
As a one-time
offer and a goodwill gesture, we will reinstate the Cash-option, concession the
$and close the account.
Mr***
will receive a close out letter in the mail within days of the account closing. We have included a copy of Mr***’s
signed retail installment contract as well as his signed General information
page regarding the insurance for his records.
We value Mr
*** as a customer and appreciate him for bringing his concerns to our
attentionThank you,Cheryle S***

Thank you for the opportunity to respond to Mr***’s complaintOur records show on 8/15/15, Mr*** purchased a “sold as is clearance model” *** *** refrigerator and elected to purchase a 48-month Repair Service Agreement Plan. We researched Mr***’s
complaint and found he was approved for an exchange on 6/15/16 under the T&C’s of the RSA Plan due to the unit was deemed non-repairableOur records show we no longer carried the model Mr*** originally purchased therefore; he was approved for an in-store credit to re-select a new unit up to $which is the original amount paidAs listed under the T&C’s: Number (9) Limits of Liability; letter (i) that the covered product is non-repairable, FWSC will provide a replacement product with equal or similar features and functionality, up to the original purchase price of the covered product if a replacement product is available. If a replacement product is unavailable, FWSC will issue a Conn’s store credit a check, or gift card for the replacement value of the covered product. Please refer to the T&C’s of the RSA athttp://www.conns.com/rsa-tc. Mr*** may visit his nearest Conn’s location to initiate his approved exchange. If we may be of further assistance, Mr*** may contact us at 1-866-765-1513 Kind regards, Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The item was not damaged accidentally or on purposeI will make sure to never purchase anything from Conn's & will make sure to communicate to as many people as possible not to do any business with Conn'sWhen you purchase anything from Conn's, you are told that no matter what the damage is, they'll come out and service it; what they fail to tell you is that your items are only repairable if you fork out some more money on already overpriced itemsOur last experience with Conn's was a nightmare and this is the cherry on topThank you for nothing
Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Ms*** has regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is
located on Ms***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: Two payments were debited from her checking account; and she would like one payment refunded Our investigation reveals that: Ms*** scheduled two payments to post to her account on September 1, 2017; and Conn’s is in the process of refunding the payment in the amount of $According to our records, Mr*** signed a 36-month retail installment contract on July 6, He agreed to have the minimum monthly payment in the amount of $due on the 6th of each month. Ms*** scheduled a payment in the amount of $to post to the account on September 1, (payment confirmation ***)Ms*** also scheduled a second payment in the amount of $on September 1, (payment confirmation ***Ms*** contacted Conn’s on September 1, and stated two payments posted to her account in error. Conn’s is in process of refunding the payment in the amount of $Ms*** will receive the refund within 10-business daysConn’s values Ms*** as a customer appreciates her for bringing her concerns to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me From: *** *** *** Sent: Monday, October 19, 8:AM To: Samantha D*** *** Subject: RE: Revdex.com Complaint Submission My case was resolved and I am very satisfied. Sent from my T-Mobile 4G LTE Device

Thank you again for the opportunity to respond to Ms***'s concerns regarding her account. As stated in our previous response, there are no negative credit marks assessed on the account. Additionally we have placed a cease communications on the telephone numbers associated with Ms***'s account. Thank you, Cheryle ***

Thank you for the opportunity to respond to Mrs***’ complaintOur records show on10/27/15, Mrs*** purchased a floor model Asus Plus *** at a discounted rate of $(retail price $999.99) and elected to purchase a 25-month Repair Service Agreement. Mrs*** complaint was
forwarded to the store manager who stated he attempted to contact her on the phone number listed but was unsuccessfulAlthough floor model items are sold “as is”, Conn’s is willing to ship a battery that is compatible with the *** purchasedMrs*** will need to provide a photo of the battery section in order for us to locate and ship a replacement modelWe appreciate Mrs*** for bringing this matter to our attention and we sincerely apologize for any inconvenience experienced during this process. If we may be of further assistance, Mrs*** may contact us at1-866-765-1513. Kind regards, Dyeisha W***

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
***. Mr*** stated he believes
he is being overcharged $on his account.
He stated he should not have been charged an NSF fee
According to
our records, Mr*** submitted
a payment through Conn’s online webpay system
in the amount of $on May 27, 2015.
That payment was returned by Mr***’s financial institution on June
2, due to an invalid account number.
A $NSF fee was assessed for the returned item.
We are unable
to reverse the $NSF fee due to Mr*** entering incorrect information
into the webpay system. We have attached
a copy of Mr***’s payment history for his records.
We value Mr
*** as a customer and appreciate him for bringing his concerns to our
attentionThank you,Cheryle S***

Thank you again for the opportunity to respond to Mrs*** concerns regarding gift cards she stated she was supposed to receiveWe appreciate Mrs*** providing the additional information. According to the text message Mrs*** provided, she sent a text to the sales associate regarding gift cards. The associate responded; however, there is no mention of what store the gift cards were to come from or a dollar amount for the gift cardsAgain, Conn’s does not offer gift card incentives to our customers for referrals or for survey results. These concerns are being addressed with members of management as well as with the store associates. We have agreed to mail Mrs*** a $Conn's gift card for the misunderstanding; however, we are unable to send her gift cards from another company. Thank you,Cheryle S***

Revdex.com:
This letter is to inform you that Conns Appliance, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/14/11:33:AM and assigned ID ***
Regards,

Yes I have received the check thank you for your time and support

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernsWe have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record As a reminder, Mr*** may contact Conn’s regarding
questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or online at www.conns.com. Mr*** has stated in the complaint: He contacted us for repairs on his stove, but the unit still has not been repaired; andHe is requesting $compensation Our investigation reveals that: There has been a delay scheduling Mr***’s initial service inspection due to we have been unsuccessful locating a service provider in his area; andWe are unable to honor Mr***’s request. Our records show on 11/11/17, Mr*** purchased an ** *** Door Refrigerator and Gas Range and elected to purchase a 48-month Repair Service Agreement on both unitsMr***’s items were delivered and signed acknowledging the items were received in good order on 11/14/ We researched Mr***’s complaint and found that he contacted our service department on 4/17/stating his range is not heating and is displaying an error codeMr***’s service appointment was initially scheduled with a 3rd party service technician for 4/18/However; the service provider informed us that they do not service Mr***’s areaWe attempted to locate a different provider but was unsuccessfulWe contacted the manufacturer to assist in locating a service provider to assess Mr***’s rangeHowever; we have been unsuccessful locating a technicianTherefore; we submitted an exchange request to the manufacturer due to the delay scheduling an initial service appointmentHowever; Mr*** requested to cancel his service order stating he repaired the unit himselfWe offered to reimburse Mr*** that cost of repairs pending he provide receipt but he declined the offerWe also offered to credit Mr***’s account for $(his monthly payment amount) as a gesture of goodwill, but he also declined the offer In regards to our collection efforts, when a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountWe provide our consumers the option to pay in their local Conn's store, by mail, over the phone, or onlineWe also offer the option to schedule recurring payments if it is more convenient, before the due dateAdditionally, if the pay date has changed, Mr*** may benefit from requesting a change of his due date each month Although we are unable to honor Mr***’s request to be compensated for $5000, we are willing to reimburse him for the cost of repairs and also issue a one month credit to his account for $as a gesture of goodwill Conn’s values Mr*** as our customers and appreciates him for bringing this matter to our attention Sincerely, Customer Relations Conn’s Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The problem with their being in contact the manufacturers with them was beyond the point where I the customer first made contact with Conn's, I was informed that a service center was going to repair the item, which they never contacted me about either Every time I contacted Conn's about the issue, the responses where that I would receive phone calls when someone was found to repair the item, one time being that *** *** *** would fix it here's the number, nothing about them replacing the item When I contacted *** *** ***, they had no requests from Conn's, only from when I contacted the manufacturer myself and was very well informed they do not do *** warranty work Now if Conn's had contacted them, why would they have the manufacturer's recorded phone calls with me on them instead of Conn's? I had to reach to the manufacturer, when I did the manufacturer never once mentioned that Conn's was in contact over the item in question, they have me on recorded lines with the service centers, and even with the lady who issues the Defective Returns items I have recorded phone calls about these items, every single phone call in question Seeing how I even reached out to Conn's about when the delivery was to take place I had medication that was ruined due to it was not properly held in a refrigerated area because I was waiting in my window of "8am and 9pm" after I informed the Appliance Manager and delivery clerk at the store this needed to be refrigerated needing a better time frame, I have reached out to Conn's about this due to their fault in providing a proper window frame of delivery I was informed by Denzelle that there was nothing they were willing to do for me as the customer but only offer $gift card Yet I have been trying to contact Conn's and have been waiting for over a month now on them to send me documentation proof of the service plan being removed that I have requested removed due to their lack of servicing my item I see that they are still refusing to do such even after they claim in their responses that they have sent this information My mailing address has not changed, so that can't be the issue, the issue is they can't simply supply proof just like the servicing of equipment with a service plan was lacking on their end As I have stated before I would like my reimbursement fulfilled for not only my time of dealing with a faulty item, me reaching to the manufacturer, and for the medical expenses According to the email from Denzelle (as seen below), he assumed I was requesting travel/mileage which is no where what I am requesting, when I reassured him that I was only seeking for my time of having a faulty item, contacting the manufacturer, and medical expenses I have not seen the removal of the service plan, finance charges or taxes associated with the service plan, when I have called asking for this information repeatedly and the response I receive back is "It is in the mail"
You can also add a comment by replying to this email. Denzelle B*** (Conn's HomePlus)Jul 29, 10:AMMrs***,Thank you for contacting Conn's Helpdesk with your inquiryPlease allow us to extend our apologies for the delayed responseWe attempted to contact you today to follow up and make sure your concerns were addressedI am sorry to inform you that we are not able to grant you request for additional compensation, and we are not able to compensate you for gas mileage/traveling costWe have offered a $Conn's gift card for your inconvenience and concerns with our service call center agent's professionalismPlease be advised this resolution is finalIf you have any questions, please call 1-877-358-1252.Our hours of operation are:Monday-Friday 8:00am-10:00pm Central Standard TimeSaturday 8:00am-9:00pmSunday 9:00am-8:00pmWe value you as a customerThank you for shopping at Conn's.Sincerely,Denzell This E-mail is intended solely for the person or entity to which it is addressed and may contain confidential and/or privileged informationAny review, dissemination, copying, printing or other use of this E-mail by persons or entities other than the addressee is prohibitedIf you have received this E-mail in error, please contact the sender immediately and delete this E-mail from any and all computersThank you!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Again I will contact a lawyer then because this company is refusing to speak directly to me. Show me call reports, handle this responsible verses avoiding and not returning calls. I would like to review notes from conversations. Again though they have never once let me speak with a higher level regarding issues since beginning. I have only have been read notes from a call operator. I am asking Revdex.com to reach out and see what documentation they have to show I am at fault and the fact of no communications ever from the beginning their mistakes.
Regards,