Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Have the salesman send me the gift cards he promised, simple as that

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr*** concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1) he made a purchase with the expected delivery date of4/28/17, but it was not delivered; 2) he lost food and a day of work; and 3) wants the money back since the item was not delivered on promised date Our investigation reveals that; 1) Mr*** delivery was scheduled for4/28/17, but it was removed from the delivery schedule because Mr*** did not confirm his delivery time the evening before delivery or provide a valid email address; 2) although our processes worked as anticipated, for customer goodwill and our desire to have Mr*** shop at Conn’s in the future, we will provide Mr*** a Conn’s gift card; and 3) we are unable to honor the request for a refund as the delivery was re-scheduled for4/29/17in which Mr*** signed acknowledging the item was received in good order Our records show on4/27/17, Mr*** purchased a *** Side-by-Side refrigerator which comes with a 1-year limited manufacturer’s warrantyMr*** refrigerator was originally scheduled for delivery on4/28/17but was canceled because we were unable to confirm his delivery We show Mr*** contacted our delivery department on4/28/17checking on the status of his deliveryMr*** was informed that his delivery was re-scheduled for4/29/because we were unable to confirm his deliveryHe informed the delivery department that he wanted to cancel his order if we were unable to deliver his refrigerator on 4/28/17. Mr*** was advised that we were unable to deliver the unit that day, but his refrigerator was in the delivery schedule for the following day4/29/He was also informed that he would need to contact his sales representative to cancel the order and receive a refund if requested We have no records showing that Mr*** contacted his sales representative to cancel his purchase before deliveryMr*** accepted is refrigerator on 4/29/17and signed acknowledging the unit was received in good orderAt this time we are unable to honor Mr*** request for a refundConn’s values Mr*** as a customer and appreciates her for bringing her concerns to our attention

Thank you for
the opportunity to respond to Ms***’s concerns regarding account
***. Ms*** stated she was
charged a $NSF fee and she would like
the fee refunded. According to
our records, Ms*** scheduled a payment in the amount of $to post to
her account on March 16, 2016. That payment
was returned by Ms***’s financial institution due to the account being
closed. We are unable to
reverse the NSF fee, as Ms*** scheduled the payment through the webpay
service. We have attached copies of Ms***’s
payment confirmation and payment history for her records. Conn’s values Ms
*** as a customer and appreciates her for bringing her concerns to our
attention. Thank you,Cheryle ***

Thank you for the opportunity to respond to MrsFerguson’s complaint.After investigation into this Complaint, we have deteremined that Conn's cannot cover this product due to insect infestation during MrsFergusan use, which is excluded under our RSA terms The details are contained
below. I Our records show on 1/24/16, MrsFerguson purchased a *** *** *** with a 37-month Repair Service Agreement w/Accidental Damage. MrsFerguson received a copy of Conn’s Return & Exchange Policy at the time of purchase. Our Return & Exchange Policy state: A consumer has 14-days from the date the item is received to return or exchange (computers, computer equipment, and accessories) with the required 15% restocking fee and if your product fails while under manufacturer's warranty or Conn's RSA, Conn's Factory Authorized Service will repair your product according to these warranties. MrsFerguson also signed her invoice acknowledging that she received a copy of the RSA & ACCIDENTAL DAMAGE brochure and that she understood the coverage associated with the covered product. MrsFerguson elected to pick up her desktop from our Lufkin, TX location ***
*We researched MrsFerguson’s complaint and found that she contacted us on 6/16/16; stating her desktop would not power on. Based on the problem description, MrsFerguson was advised to take bring her desktop into service or her nearest Conn's store. Once the unit was received by service; the technician ran a diagnostic test. The hardware tested ok no defects were found; the technician was unable to duplicate the problem MrsFerguson had experienced MrsFerguson contacted us again on 4/19/17 and brought her computer to the store for repairs MrsFerguson indicated the hardware was not working. Once the Conn’s store associate received the unit; he discovered the unit was infested with insects droppings on the keyboard and monitorMrsFerguson was later advised that we were unable to send her unit to service due to the infestations. *Per the Terms and Conditions of MrsFerguson’s Repair Service Agreement: Exclusions: This Agreement excludes (a) damages caused by failure to maintain proper operating fluid levels, insect infestations or by other improper or negligent use of the products To ensure transparency, this information can also be found on Conn's website at http://www.conns.com/rsa-tc. At this time we are unable to honor MrsFerguson’s request. If we may be of further assistance, MrsFerguson may contact our Customer Service Department at 1-877-358-1252. Kind regards, J*** AndrewsCustomer Relations

Thank you again for the opportunity to respond to Mr***'s concerns regarding his account.We have no record of receiving a copy of Mr***'s homeowner's or renters insurance. Mr*** may fax a copy of his homeowners’ or renter’s insurance declaration page to our insurance department at 855-593-5465. We ask that he notate her Conn’s account number on the fax for faster processingOnce we receive proof of insurance, a credit insurance will be applied to the account

Thank you for the opportunity to respond to Ms***’s concerns regarding account ***. Ms*** stated she has renters insurance and did not want additional insurance coverage on his account. Additionally, she stated she and her references are being harassed.
According to our records, Ms*** signed a 24-month retail installment contract on September 16, 2016. She agreed to have her minimum monthly payment due on the 16th of each month. When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountMs*** may pay on-line, in her local Conn's store, by mail, or over the phone if it is more convenient for her, before the due dateAdditionally, if Ms***’s pay date has changed, she may benefit from requesting a change of her due date each monthWe ask that Ms*** contact us if she would find this beneficial. Due to this being a secured retail installment contract, the merchandise must be insurance with property insurance, either purchased through Conn’s or provided by the customer under their own homeowner’s or renter’s policy until the contract is paid in full. In the event the customer has an alternative insurance policy, they are able to send that policy into our insurance department to receive full credit as long as the declaration pages shows coverage from the date of purchase to the present dateAll other insurances are optional. Ms*** signed the General information page and the Freedom to choose page regarding the insuranceWe have included copies of her signed retail installment contract, General Information Page and Freedom to choose page for her records. Ms*** may fax a copy of her homeowners’ or renter’s insurance declaration page to our insurance department at 855-593-5465. We ask that she notate her Conn’s account number on the fax for faster processing. Ms*** filled out her credit application through Conns.comThe approval email Ms*** received instructed her to bring in a copy of her homeowner’s or renter’s insurance declaration page at the time of purchase. Conn’s respectfully disagrees that it has harassed Ms*** or relatives. Ms***’s first payment was due on October 16, 2016. Call attempts began on October 17, regarding the past due balance on the account; however, we were unable to reach Ms***. On October 19, Ms*** contacted us to schedule her payment. No additional calls have been placed since that date. We have no record of call attempts made to Ms***’s references. Ms*** also stated she would like correspondence from *** *** regarding a credit application. Ms*** will need to contact *** *** directly, as Conn’s does not have access to their records. Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention

Thank you for
the opportunity to respond to Mr*** concerns regarding account
***4330. Mr*** stated he
purchased furniture and not all items were in stock. He stated he would like a new contract for
the item that was returned
According to
our
records, Mr*** signed a 30-month retail installment contract. One of the items Mr*** purchased was
not in stock and an invoice credit in the amount of $was applied to his
account on December 21, 2015. We have
attached a copy of Mr*** contract and payment history for his
records.
Although a new
contract cannot be rewritten, we have processed a due date change as a gesture
of goodwill and we are in the process of completing an interest recalculation
on the account. Mr*** next payment
due date will be February 4, 2016.
Conn’s values
Mr*** as a customer and apologizes for any inconvenience he may have experienced
due to this matter. Thank you,Cheryle ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: She contacted us for service on her new refrigerator and the technician told her the unit was defective but we refused to help. Our investigation reveals that: Ms*** refused to allow service repairs on her refrigerator and was advised to contact the manufacture for further assistance. Our records show on 9/24/17, Ms*** purchased a *** French door refrigerator and elected to purchase a 36-month Repair Service Agreement PlanMs***’s refrigerator was delivered and received in good order on 9/26/17. We researched Ms***’s complaint and found that she contacted our service department on 10/9/stating the seal on the refrigerator is not closing correctly and ice is formingA service appointment was scheduled for 10/13/During the inspection the technician found a new seal door was needed for repairOnce we received the part, Ms*** was contacted by the service department to schedule installation but refused to schedule a date and requested an exchangeMs *** was informed that the refrigerator did not meet the qualification for an exchange at this time but she could contact the manufacture for further assistance. We contacted the manufacture on Ms***’s behalf and were informed that their service technician re-adjusted the gap in the top of door to complete repairs At this time Ms***’s refrigerator does not meet the qualifications for an exchangeBased on the manufacturer’s report, the unit has been successfully repaired Conn’s values Ms*** as our customer and appreciates her for bringing this matter to our attention.Sincerely,Conn’s Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
In regards your response, honesty and truthfullness is the greatest power there can be and for a company like yours to sit back and lie to thier beneficial outcomeWell I do in fact do have pictures to prove that inside the Fry Riad location did indeed have an ad clearly stating of a *** *** *** ** *** *** ***Clearly in the photos you can see the detailed specifications of the dvd player as well as the brand *** and most importantly the price! It shows the original price and the new price at that moment ! It also clealry shows no where is there a "floor model only" or a "display only" signSo yes I do believe I should be honered the product at the price shown! Thank You!-Ebony ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located
on Mr***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** stated in his complaint that: he mailed in his final payment; it was not posted to his account; and he would like the payment applied to his accountOur investigation reveals that: Mr*** mailed in his final payment; the account number was not on the check and the payment was not applied to his account; we have located his payment and applied it to the accountAccording to our records, Mr*** mailed a check in the amount of $The account number was not on the check and the payment did not post to the account. We have located Mr***’s payment and applied it to his account. Mr*** will receive an overpayment refund in the amount of $within 10-business days. We have included a copy of the payment history as verification the account has been closed. Conn’s values Mr*** as a customer and apologizes for any inconvenience he experienced due to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response from Conns is a lie no one has fixed anything they came out and did not fix anything
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do apologize but I have contacted the office since then I have even gone into the store and spoken to linda and she was suppose to call be back since last Monday and I still have not heard from any one I have given conns the opportunity to fix it and the control board was installed and to this day I can put popsicales in the fresser and the next day there all melted, also I don't think it is fair that from the first days I asvised conns about the problem and nothing was done and I was in the time frame to exchangenothing was done the tech that came to my home said we needed a surge protector and he completely did not know what he was doingas a matter a fact I am on the phone to this minute with that number for the service dept and they just pass me from dept to dept and I have my phone records to prove how any times I have calledat this oint I think it is only fair to exchange my fridge or you can pick it up and return my money or I will be forced to get an attorney I don't know what other way to go I have all the proff I am sure u can even get the camera records from the local store and see how many times I have been in there and if I have to get an attorney to get those camera records or your phone records and mine I will this is a rip off and I will not be ripped of by your company we hve three accounts with you and we pay on time but you can be sure I wont ever by from conns again

Revdex.com:
This letter is to inform you that Conns Appliance, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/14/11:33:AM and assigned ID ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Monday, February 13, 6:PMSubject: Complaint ID ***I last spoke with Delilah at Service Repair, Conns, on February 8, 2017. She said her manager was going to waive all charges and would be getting back with me within 24-hours to schedule a time to come out. As of 2-13-2017, I still have not heard from Conns. Conns did the same thing when I first contacted them and it took them weeks and day to call me back. I do not believe anything this company says. Please do not close this case as they have not honored what they wrote to you about this complaint. Conns ticket number *** was turned in on January and still no repairs. Please advise.Thank you, Pat ***, *** *** *** *** *** *** Sent from my iPad

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]I spoke to a employee (a manager) in your business and they stated that if I paid the remaining balance right then and there they would put the request to reinstate my cash optionNow you are telling me that, after I paid, you can not reinstate my cash optionAlso as I stated before, if you look in your records, the washer, dryer, and fridge all had issuesI called over times over a period of months requesting my contract and invoice and they would always send me the wrong documents until I finally spoke to a manager in November, but by then it was too late. Your customer service is miserable and the ethics of this company is disturbingI have spent well over thousand dollars with your company and sent all my family, friends, and even coworkers there when you were a brand new company in CharlotteI was told over different things by many different employeesDon't try and send me my contract now that I have requested multiple times since AugustWord of mouth and social media is a powerful toolI realize that I will not get resolution for your company misrepresentation of your product and even lied and "Conn" me out of more money that wasn't even due yet, around Christmas, never the lessI guess it's all about the bottom lineI'm sorry I ever even stepped into ConnsI have another contract that I just recently signed in September for over 2kI will be sure to pay it off asapYou will never have my family, friends, coworkers business again100k of your last year salestrust. And another thing, part of my resolution was for your company to train your employees and business ethics and advising customers about this rent to own conceptI attempted to close this account so I can pay it off or settle and because I am in good standing, they will not allow me to close out the accountI have to keep accumulating more interest everyday So yup, "Conn's" pretty much describes your company perfectly.
Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: She was informed by her sales representative that the rails purchased could be used with her headboard;She was notified by the delivery team that her headboard would not fit on the rails and contacted the store but was only offered $concession;She is requesting to receive the proper frame for her bed; andShe is requesting compensation for time taken off for delivery that never showed up Our investigation reveals that: Ms*** was made aware prior to purchase that the rails she purchased were not the recommended model for the headboard; Ms*** was given the option to refuse the rails since they did not fit but elected to keep the item and signed her delivery ticket acknowledging her merchandise was received in good condition; We are willing to offer Ms*** 25% off the rails needed for the headboardAlso, Ms*** will need to purchase the footboard in order for the bed to be assembled properly which we are willing to offer an additional 25% off the cost;We are unable to honor Ms***’ request Our record show on 2/11/18, Ms*** purchased the *** *** Headboard, *** nightstand, queen rails, *** Queen mattress, *** Queen mattress and *** Queen box springIn addition, Ms*** received a free 32” *** *** *** ***, *** box spring and mattress protector with her qualified purchase We show Ms*** items were delivered on 2/14/Upon the delivery, Ms*** was made aware that the rails could not be assembled on the headboard and was given the option to refuse the item and purchase the rails neededMs*** elected to keep the rails and she signed her delivery acknowledging all items were received in good condition except for the *** box spring We contacted the sales associate and the store manager regarding Ms***’s complaint and were informed that she aware that the rails she purchased were not the recommended model and she would have to attach the frame to the headboard herselfAlthough Ms*** accepted the rails during the delivery, we are willing to return the rails originally purchased and offer her 25% off the price for the rails needed to assemble her bedWe are also willing to offer 25% off the footboard that will be needed for proper assembly Conn’s value Ms*** as our customer and appreciates her for bringing this matter to our attention

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Ms*** has regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is
located on Ms***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: Two payments were debited from her checking account; and she would like one payment refunded Our investigation reveals that: Ms*** scheduled two payments to post to her account on September 1, 2017; and Conn’s is in the process of refunding the payment in the amount of $According to our records, Mr*** signed a 36-month retail installment contract on July 6, He agreed to have the minimum monthly payment in the amount of $due on the 6th of each month. Ms*** scheduled a payment in the amount of $to post to the account on September 1, (payment confirmation ***)Ms*** also scheduled a second payment in the amount of $on September 1, (payment confirmation ***Ms*** contacted Conn’s on September 1, and stated two payments posted to her account in error. Conn’s is in process of refunding the payment in the amount of $Ms*** will receive the refund within 10-business daysConn’s values Ms*** as a customer appreciates her for bringing her concerns to our attention

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
***. Mr*** stated he believes
he is being overcharged $on his account.
He stated he should not have been charged an NSF fee
According to
our records, Mr*** submitted
a payment through Conn’s online webpay system
in the amount of $on May 27, 2015.
That payment was returned by Mr***’s financial institution on June
2, due to an invalid account number.
A $NSF fee was assessed for the returned item.
We are unable
to reverse the $NSF fee due to Mr*** entering incorrect information
into the webpay system. We have attached
a copy of Mr***’s payment history for his records.
We value Mr
*** as a customer and appreciate him for bringing his concerns to our
attentionThank you,Cheryle S***

Thank you for the opportunity to respond to Mrs***’ complaintOur records show on10/27/15, Mrs*** purchased a floor model Asus Plus *** at a discounted rate of $(retail price $999.99) and elected to purchase a 25-month Repair Service Agreement. Mrs*** complaint was
forwarded to the store manager who stated he attempted to contact her on the phone number listed but was unsuccessfulAlthough floor model items are sold “as is”, Conn’s is willing to ship a battery that is compatible with the *** purchasedMrs*** will need to provide a photo of the battery section in order for us to locate and ship a replacement modelWe appreciate Mrs*** for bringing this matter to our attention and we sincerely apologize for any inconvenience experienced during this process. If we may be of further assistance, Mrs*** may contact us at1-866-765-1513. Kind regards, Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
When I asked for 'expedited service', I meant getting my equipment repaired in less time than daysI stated in my discussions with Conn's service department that anything less than a hour turn around was unacceptable for a service repair on an item less than days in my possessionTheir response was constant disregard for my dilemma: 'Our policy states that we have up to days to determine if an exchange, or repair is warranted.' I got this response form everyone: service department, 'customer' service, even the corporate office stuck to their 'policy statement', and ignored my pleasIf this was a refrigerator, would it have been different? Would a loaner have been given? An exchange done? Probably not. Coming from a service industry background, I know that there are many things that a business can do to keep a customer satisfiedI only pushed for a replacement when they told me the parts would take 5-days for delivery, and I even suggested a loaner until the parts could come inNothing was doneI was told by one representative to go to a laundry mat, and wine I protested for the possible loss of clothing due to poor equipment, I was met with the same 'I'm sorry; I understand', which they do notIf I was a high ranking employee of this company would the policy apply to me? If their CEO had their wash machine break, would they be told to wait 5-days for parts? I could have ordered the parts and had them in my hand in hoursWould it have cost some money? Yes, but that is a cost of doing businessThey sold a faulty unit, and I have paid for itIf this is customer service, and this is acceptable, then God help us all. Understand this; I will be sure to pay my account off as soon as I can, and make sure that I never buy another appliance from this company againIf the items I have hiccup one time, I will call until you are sick of meI will tell everyone I know of the poor service, and lack of concern I got from the 'service' of Conn'sConn's need to rethink having parts on hand for what they sell, or get a delivery contract to expedite parts deliveryStop trying to duck your responsibility with a 'We have days' policyLook into the possibility of loaners, or how about this: pull the parts from a machine on the showroom floor to fix the customer's machine until the parts DO come in, and then replace either the showroom model's parts, or swap them out at the customer's and return the original parts to the showroomThis incident cost me not just money and time going to the laundry mat, but a $pair of dress slacks from the residual left in said laundry mat's machine. So your response means nothing except that you feel you have meet the terms of the high priced 'warranty' I purchased, but I do not.
Regards,*** ***Dis-satisfied customer since Sept