Alan J. Slobodnik, M.S.W.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Although I tried to return the dishwasher the week of purchase, the company refused to accept the return, exchange, or credit. Instead they tried to fix the dishwasher until 08/08/ I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Thank you for
the opportunity to respond to Mr*** concerns regarding account
***4330. Mr*** stated he
purchased furniture and not all items were in stock. He stated he would like a new contract for
the item that was returned
According to
our
records, Mr*** signed a 30-month retail installment contract. One of the items Mr*** purchased was
not in stock and an invoice credit in the amount of $was applied to his
account on December 21, 2015. We have
attached a copy of Mr*** contract and payment history for his
records.
Although a new
contract cannot be rewritten, we have processed a due date change as a gesture
of goodwill and we are in the process of completing an interest recalculation
on the account. Mr*** next payment
due date will be February 4, 2016.
Conn’s values
Mr*** as a customer and apologizes for any inconvenience he may have experienced
due to this matter. Thank you,Cheryle ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located
on Mr***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** stated in his complaint that: he mailed in his final payment; it was not posted to his account; and he would like the payment applied to his accountOur investigation reveals that: Mr*** mailed in his final payment; the account number was not on the check and the payment was not applied to his account; we have located his payment and applied it to the accountAccording to our records, Mr*** mailed a check in the amount of $The account number was not on the check and the payment did not post to the account. We have located Mr***’s payment and applied it to his account. Mr*** will receive an overpayment refund in the amount of $within 10-business days. We have included a copy of the payment history as verification the account has been closed. Conn’s values Mr*** as a customer and apologizes for any inconvenience he experienced due to this matter

Thank
you for the opportunity to respond to Mrs***’ complaintOur record show
on 11/19/15, Mrs*** purchased the *** *** *** *** *** dining
room furniture which consist of nine pieces (table and chairs) which comes
with a 1-year limited manufacturer’s warrantyMrs
***’ was able to take
advantage of the price match and received her dining room furniture at a
discounted price
We
researched Mrs***’ complaint and found there was an error with her
delivery that was scheduled for 11/21/and the dining room furniture was not
on the truck to be deliveredConn’s delivery team attempted to re-schedule
Mrs***’ furniture for delivery however; we show all eight chairs were not
available for immediate deliveryOur records show Mrs*** contacted our
Customer Service department regarding the delivery delay and was offered a
concession of $for her delivery fee and to receive an additional $
gift card for her inconvenience but she refused the gift cardWe show on
11/25/15, Mrs*** picked up her dining room furniture for the warehouse
located in *** *** Our records show
there was a delay processing the delivery fee of $to Mrs***’
account; therefore on 12/18/we submitted another concession for the delivery
chargeWe ask that Mrs*** please allow 7-business days for the credit
to be posted to her account
We
sincerely apologize for any inconvenience Mrs*** experienced as a result
of the delivery delay
If
we may be of further assistance, Mrs*** may contact Customer Service at
1-877-358-
Kind regards,
Dyeisha W***

Thank you for the opportunity to respond to *** *** complaint. We researched *** *** complaint has been addressed and resolved. Our records show *** *** was scheduled for delivery on 7/10/15; however due to an installation issue *** *** refused delivery and
all appliances were refused. After further research we found *** *** invoice was completed in error and as of 7/20/15 this error has been corrected. *** *** has been issued a full credit of $5,has been issued to *** *** *** account. We sincerely apologize to *** *** for any inconvenience she experienced during this matter. If we may be of further assistance, *** *** may contact our Customer Service department at 1-877-358-1252 Kind regards, Jana A***
7/31/
Complaint
I purchased a recliner and a sofa from Conns maybe about a year agoI also purchased a warranty on the reclinerFrom the moment Conns came to my hour to install the recliner, it was not put together correctlyWe had to call Conns back and have them come fix itWhen they came and fixed it they
basically took the whole recliner apart and told us that not only was the recliner not put together correctly but the parts were no goodThus they ordered a new bottom part of the recliner which is the part that makes the recliner workAlso, the arm of the recliner had come unstitchedThey also ordered a new arm piece for itOnce I got the parts in, they came backThey did fix the bottom part of the recliner however the arm piece was all ripped up from shipping so they could not replace it and had to yet order ANOTHER pieceFINALLY after several weeks, maybe a month, that piece came in and I received a call to set up a time to come fix itConns has now been to my house times to fix this recliner and tomorrow 07/would have been the 4th timeHowever when they service guy called me this morning, he was very rudeThey stated they can ONLY come to my home on WednesdaysAlso, I had previously requested after and he stated that was IMPOSSIBLEI would have to YET AGAIN rescheduleAt this point I REALLY DO NOT CARE who fault this is whether it is Conns or the Service people (US Quality)I am fed up with the rudeness and fed up dealing with itCONNS WILL NEVER HAVE MY BUSINESS AGAIN!!!!!!!!
Desired Resolution
I would like a new reclinerthat is properly put together and does not continuously have issuesI would also like the warranty company to be much more professional and courteous and flexible
Consumer Business Dialog

Thank you for the opportunity to respond to Mrs***’s additional comments. As mentioned in Mrs***’s last response; Conn’s agreed to exchange both her washer and dryer as a goodwill gesture. The day of delivery Mrs*** was contacted; however due to a scheduling conflict on Mrs*** behalf delivery was not completed. Mrs***’s additional comments have been escalated to upper management and we have agreed to honor her request to return her dryer; however, no problem or defect was found with Mrs***’s washer. If Mrs*** is requesting to have the washer returned; she will need to pay the required 15% restocking fee ($97.50) to have the unit returned. Mrs*** may visit her local Conn’s to pay the required 15% restocking fee on her washer and schedule a pickup date to have both (washer and dryer) returned. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr*** concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1) he made a purchase with the expected delivery date of4/28/17, but it was not delivered; 2) he lost food and a day of work; and 3) wants the money back since the item was not delivered on promised date Our investigation reveals that; 1) Mr*** delivery was scheduled for4/28/17, but it was removed from the delivery schedule because Mr*** did not confirm his delivery time the evening before delivery or provide a valid email address; 2) although our processes worked as anticipated, for customer goodwill and our desire to have Mr*** shop at Conn’s in the future, we will provide Mr*** a Conn’s gift card; and 3) we are unable to honor the request for a refund as the delivery was re-scheduled for4/29/17in which Mr*** signed acknowledging the item was received in good order Our records show on4/27/17, Mr*** purchased a *** Side-by-Side refrigerator which comes with a 1-year limited manufacturer’s warrantyMr*** refrigerator was originally scheduled for delivery on4/28/17but was canceled because we were unable to confirm his delivery We show Mr*** contacted our delivery department on4/28/17checking on the status of his deliveryMr*** was informed that his delivery was re-scheduled for4/29/because we were unable to confirm his deliveryHe informed the delivery department that he wanted to cancel his order if we were unable to deliver his refrigerator on 4/28/17. Mr*** was advised that we were unable to deliver the unit that day, but his refrigerator was in the delivery schedule for the following day4/29/He was also informed that he would need to contact his sales representative to cancel the order and receive a refund if requested We have no records showing that Mr*** contacted his sales representative to cancel his purchase before deliveryMr*** accepted is refrigerator on 4/29/17and signed acknowledging the unit was received in good orderAt this time we are unable to honor Mr*** request for a refundConn’s values Mr*** as a customer and appreciates her for bringing her concerns to our attention

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I also want to add that the service date in April is correct and the washer still isn't working and hasn't workedIt's now JulyThat's months that it hasn't worked But I have made my payments! Conn's offered me a dollar gift card to conn'sA conn's dollar gift card does NOT reimburse me for my time away from work everytime a repairman has been out nor does it comeLose to reimbursement for having to go elsewhere to do my laundrymonths and they could care lessI accept the new washer but the dollar conn's card is a ridiculous offerWhy would I even buy as much as a throw rug from conn's? No return policy! And no service support! A ridiculous offer! This entire purchase has been the purchase from hellI learn quickThe old saying fool me once, shame on youFool me twice, shame on me

Thank you for the opportunity to respond to *** *** complaintOur records show onJuly 20, 2016, *** *** purchased a “*** ** for $1,which came with a 1-year limited manufacturer’s warrantyWe spoke with MrsSmalley onSeptember 5, to address her concerns and
were advised that she saw the television listed in our weekly ad aroundAugust 19, 2016and contacted us to take advantage of the price guarantee After further research, we verified that the television she purchased was not the same model listed in the advertisement therefore we are unable to honor her request. We did however find the television was on sale for $1,within 30-days from date of purchaseConn’s has agreed to credit *** *** account $as a gesture of goodwillWe show there was a delay setting up *** account. As of August 31, 2016, *** *** account has been setup and her first payment is dueSeptember 20, We sincerely apologize for any inconvenience *** *** experienced during this processKind regards, Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
In regards your response, honesty and truthfullness is the greatest power there can be and for a company like yours to sit back and lie to thier beneficial outcomeWell I do in fact do have pictures to prove that inside the Fry Riad location did indeed have an ad clearly stating of a *** *** *** ** *** *** ***Clearly in the photos you can see the detailed specifications of the dvd player as well as the brand *** and most importantly the price! It shows the original price and the new price at that moment ! It also clealry shows no where is there a "floor model only" or a "display only" signSo yes I do believe I should be honered the product at the price shown! Thank You!-Ebony ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: She was informed by her sales representative that the rails purchased could be used with her headboard;She was notified by the delivery team that her headboard would not fit on the rails and contacted the store but was only offered $concession;She is requesting to receive the proper frame for her bed; andShe is requesting compensation for time taken off for delivery that never showed up Our investigation reveals that: Ms*** was made aware prior to purchase that the rails she purchased were not the recommended model for the headboard; Ms*** was given the option to refuse the rails since they did not fit but elected to keep the item and signed her delivery ticket acknowledging her merchandise was received in good condition; We are willing to offer Ms*** 25% off the rails needed for the headboardAlso, Ms*** will need to purchase the footboard in order for the bed to be assembled properly which we are willing to offer an additional 25% off the cost;We are unable to honor Ms***’ request Our record show on 2/11/18, Ms*** purchased the *** *** Headboard, *** nightstand, queen rails, *** Queen mattress, *** Queen mattress and *** Queen box springIn addition, Ms*** received a free 32” *** *** *** ***, *** box spring and mattress protector with her qualified purchase We show Ms*** items were delivered on 2/14/Upon the delivery, Ms*** was made aware that the rails could not be assembled on the headboard and was given the option to refuse the item and purchase the rails neededMs*** elected to keep the rails and she signed her delivery acknowledging all items were received in good condition except for the *** box spring We contacted the sales associate and the store manager regarding Ms***’s complaint and were informed that she aware that the rails she purchased were not the recommended model and she would have to attach the frame to the headboard herselfAlthough Ms*** accepted the rails during the delivery, we are willing to return the rails originally purchased and offer her 25% off the price for the rails needed to assemble her bedWe are also willing to offer 25% off the footboard that will be needed for proper assembly Conn’s value Ms*** as our customer and appreciates her for bringing this matter to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Conns is not being truthful with their responsesI contacted Conns to let them know the issues with the refrigerator and when they told me I had to have service come out that I couldn't return the refrigerator I agreed to allow them to come outI was told by the store manager sally when I came into the store to return it that I would not be allowed to return it with no restocking fees unless service came outshe called that day I was in the store and set up the service appointmentI was told that the next day was not available for service to come outso I called on my own several times to try see and see if someone had cancelled so I could get the appointment I neededthe only appointment I cancelled was for June 13th and that appointment was rescheduled for June 18thOn June 18th Gilberto from Conns service department came out and told me that there was a problem with a gasket causing moisture to build which caused the leakSo I called the manager and told her immediately what the service person Gilberto stated and that now that service has determined that there was an issue with the fridge that I should now be able to return it and not incur any feesSally the manager told me no that I could not return it at alland that I needed to contact customer serviceI requested to speak to her manager and she refused againI immediately called customer service and they in turn told me that a manager or customer liaison would contact me within 24-hours and I patiently waited for contactNo one ever called meI called back several times and was finally told that no one would be calling me and that I could not return the refrigerator and that my issue was resolvedit was not resolved I still had a defective refrigeratorSo Conns again is not being truthfulService did come out and service tech told me that there was a problem with the refrigerator (if you view my initial complaint the information is noted)So again I did everything I was told I had to do to be able to return the refrigerator and not incur any feesBut Conns did not kept their word and is being very dishonest. I should not have had to pay any fees ($266) to return a 2nd defective refridgeratorConns does not do business fairly and is not a trustworthy companyThey are lying even in their responses to the Revdex.com.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]I spoke to a employee (a manager) in your business and they stated that if I paid the remaining balance right then and there they would put the request to reinstate my cash optionNow you are telling me that, after I paid, you can not reinstate my cash optionAlso as I stated before, if you look in your records, the washer, dryer, and fridge all had issuesI called over times over a period of months requesting my contract and invoice and they would always send me the wrong documents until I finally spoke to a manager in November, but by then it was too late. Your customer service is miserable and the ethics of this company is disturbingI have spent well over thousand dollars with your company and sent all my family, friends, and even coworkers there when you were a brand new company in CharlotteI was told over different things by many different employeesDon't try and send me my contract now that I have requested multiple times since AugustWord of mouth and social media is a powerful toolI realize that I will not get resolution for your company misrepresentation of your product and even lied and "Conn" me out of more money that wasn't even due yet, around Christmas, never the lessI guess it's all about the bottom lineI'm sorry I ever even stepped into ConnsI have another contract that I just recently signed in September for over 2kI will be sure to pay it off asapYou will never have my family, friends, coworkers business again100k of your last year salestrust. And another thing, part of my resolution was for your company to train your employees and business ethics and advising customers about this rent to own conceptI attempted to close this account so I can pay it off or settle and because I am in good standing, they will not allow me to close out the accountI have to keep accumulating more interest everyday So yup, "Conn's" pretty much describes your company perfectly.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I never refused service NEVER and have the recorded phone calls to prove itThe guy from *** in *** *** that came out here twice told us there was no more he could doI still have the replaced part and his reportI was then contacted by two other service providers that told us they dont service our area of the StateOne from Colorado Springs named "*** *** ***" and another from DenverI still have there numbersConn's service dept told us they don't service this areaThats also recorded then they sent us to do the same run around with ** and they couldn't get it fixedI've got numerous phone calls recorded to there manager of the store we bought it at as well as the salesmanWhy would I not want a brand new washer fixed? That Im paying for and still paying forIf this cant be resolved through channels then Im prepared to take it to the Consumer attorney Ive spoke to and file a complaint with Consumer Protection office in Denver and let the Court decideIf they would take the time to listen to there recordings from there service deptthey would know Im correct and need to stop lying and take care of a good customer thats been a customer for over two years

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, MS*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: That she has made several attempts to have service on her washer but we are scheduling her appointments without confirming if she is available; and She has asked for a manager to contact her but has not received a call back. Our investigation reveals that: We have made every attempt to accommodate Ms***’ appointment; however; Ms*** has been made aware that we cannot guarantee a specific time frame; andThe service manager attempted to contact Ms*** but was unsuccessful Our records show on 4/9/16, Ms*** purchased a *** washer and dryer and elected to purchase a 24-month Repair Service Agreement Plan. We researched Ms***’ complaint and found that she contacted us twice (5/21/and 10/14/17) for service on her washer stating the door will not closeOur records show both service orders were canceled due to Ms*** stating that she is only available to have service on the Saturday’sHowever; Ms*** has been advised on several occasions that due to her service area, we do not have service technicians available on SaturdaysWe have offered Ms*** several dates to have the unit inspected but she has refused any alternative options. Although we are unable to accommodate Ms***’ request to receive service on the weekend; she may contact us to review other option to have the unit inspectedMs*** may schedule a service appointment by contacting our Service Department at 1-855-266- Conn’s values Ms*** as our customer and appreciates her for bringing this matter to our attention. Sincerely,Conn’s Inc

Thank you for the opportunity to respond to Ms***'s additional commentsMs*** was in possession of the television for over 30-days before reporting any issues with the unit. Our Return and Exchange Policy states “If your product fails while under manufacturer's warranty or Conn's RSA, Conn's Factory Authorized Service will repair your product according to these warranties”Ms*** purchased a Repair Service Agreement plan which covers all necessary repairs and replacement parts for the product. As mentioned in our previous response, Ms***'s television has been successfully repairedMs*** has until March 12, to pickup her item from the store before the unit will be shipped off as a voluntary repossessionAgain, we are unable to honor Ms***’s request to exchange her television or issue a credit to her account for the cost of the television as the unit has been successfully repaired

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept this response Thanks

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Ms*** has regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is
located on Ms***’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: An account was opened in her name as a result of fraud; and She would like her credit adjustedOur investigation reveals that: Ms*** is working with our fraud departmentAccording to our records, Ms*** has been working with our Fraud Department regarding her accountWe ask that she please contact our fraud department at (409) 832-ext*** to address her concerns furtherConn’s appreciates Ms*** for bringing her concerns to our attention

Thank you for the opportunity to respond to Mr***’s concerns regarding account ***. Mr*** stated he paid his account balances in full but the accounts did not close According to our records, Mr*** paid his account balances in full; however, due to a system
issue the accounts remain open. Conn’s is working diligently to resolve the issue and close Mr***’s accounts. Once the accounts close, Mr*** will receive close-out letters in the mail Conn’s values Mr*** as a customer and sincerely apologizes for any inconvenience he experienced due to this matter

Thank you for the opportunity to respond to Mrs***’s complaint regarding a purchase made under *** ***. Our records show on6/25/16, Mr*** purchased a *** *** *** navy recline sofa with a 36-month Furnituregard Plan. Mr*** was provided a copy of
Conn’s Return & Exchange Policy at the time of purchase which states: No Returns or Exchanges on - Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect ** Mr*** elected to have his sofa delivered; which was completed on 6/28/16. We researched Mrs***’s complaint we found she contacted us on7/12/16 (14-days) after Mr*** received delivery; stating damages were caused to her home during delivery on 6/28/16. We reviewed Mr***’s post call and 48-hour call (after delivery) during both calls no damages or issues were reported. After researching Mrs***’s complaint; we were unable to determine when the damages occurred from delivery that was completed two weeks prior to the present day when Mrs*** contacted us on 7/12/16 reporting the alleged damages. On 7/20/16, Mrs*** was contacted and informed due to the length of time between delivery and damage claim that we were unable to assist. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***Customer Relations