Alan J. Slobodnik, M.S.W.

Yes I have received the check thank you for your time and support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I will have the technician look at the chairs when he comes for the visit on 3/12/(weeks after my initial request), as there is not an option for me to select the chairs for service onlineWhen the set was purchased at no time was I made aware that the table and chairs had to be purchased as grouped together on the showroom floorI was told that I could purchase any chairs I liked and it all would be covered under the protection plan I purchasedAs I stated before, there are no tables in the store for $and I do not feel that their change of stock should limit my ability to replace the tableSince I did purchase the protection plan, I should not be responsible for the cost of a table over and above the $credit Conn's has agreed to give meThis was the reason I did not utilize this option in the past, not due to the style of tables in stockMy account is almost paid off and I do not want to get into debt again with this company for furniture I should not have to be replacing this early after purchasing. Thank you*** ***
Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***s concernsWe have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record As a reminder, Ms*** may contact Conn’s regarding
questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or online at www.conns.com. Mr*** has stated in his complaint: 1. She was approved for an exchange on her massage chair but was unable to find a replacement and return the item, but we are still charging her for warranty; and 2. She is requesting to her account balance cleared Our investigation reveals that: Ms***s chair was approved for an exchange, however; she requested to receive a refund to her account in lieu of the exchange; andWe have agreed to honor Ms***s request We attempted to contact Ms*** on 3/29/to discuss her concerns but were unsuccessful We researched Ms***s complaint and found that her massage chair was approved for an exchange on 12/5/Ms*** requested to receive a credit to her account instead of replacing her itemsBy electing to receive a credit to her account, Ms***s warranty terms were fulfilled, therefore; she still had a remaining balance owed After further research, we have agreed to cancel Ms***s warranty and issue a full refund to her account as a gesture of goodwillWe have also agreed to close Ms***s account and remove any negative credit marks she may have received during this timeWe ask that Ms*** please allow up to 45-days for the account to credit and close We sincerely apologize for any inconvenience Ms*** experienced during this process Conn’s values Ms*** as our customers and appreciates her for bringing his concerns to our attention. Sincerely, Customer Relations Conn’s Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Again I will contact a lawyer then because this company is refusing to speak directly to me. Show me call reports, handle this responsible verses avoiding and not returning calls. I would like to review notes from conversations. Again though they have never once let me speak with a higher level regarding issues since beginning. I have only have been read notes from a call operator. I am asking Revdex.com to reach out and see what documentation they have to show I am at fault and the fact of no communications ever from the beginning their mistakes.
Regards,

Thank you for the opportunity to respond Ms***’ concerns regarding account ***. MS*** stated she has requested a due date changeMs*** also stated she does not want any further contact from Conn’s According to our records, Ms*** requested a due date change
on December 24, 2016. We are in the process of changing the due date from the 16th of the month to the 26th of the month. Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with your account Conn’s values you as a customer and appreciates you for bringing your concerns to our attention

As stated in our previous response, our agents CANNOT cancel automatic payments scheduled through our webpay service. If Ms*** would like to cancel the automatic payments, she would need to log into our webpay service to cancel the automatic payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Although cons states I did not sign up for this insurance I have emailed them a copy of my contract that does in fact show that I signed up for thisSupposedly it is being reviewed however I am continuing to get calls multiple times a day saying nothing is showing to this effectI respectfully request a supervisor to call me regurding this matter
Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction and I would not want anything to impair that recordOur contact information is located on Mr
Hood’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** stated in his complaint that: he authorized a payment for $100.00; the payment processed for $182.00; he was told he would receive a refund for $82.00; and he has not received the refundOur investigation reveals that: Mr*** authorized a payment in the amount of $100.00; the agent processed the payment for $182.48; a refund in the amount of $has been processed; and we have overnighted the refundAccording to our records, Mr*** authorized a payment in the amount of $to process on June 30, 2017. The agent processed the payment in the amount of $in error. There was a delay in processing the refund; ; however, as of August 7, 2017, the refund has been processed and a check in the amount of $has been overnighted to Mr*** (*** *** ***). We ask that Mr*** please contact our customer service department if he does not receive the check by Wednesday August 9, Conn’s values Mr*** as a customer and sincerely apologizes for any inconvenience he experienced due to this matter

Thank you for the opportunity to respond to *** *** complaint. Our records show on 6/14/15, *** *** purchased a *** *** plush queen mattress that came with a limited manufacturer warranty and a *** queen foundation that came with a limited manufacturer warranty;
no additional *** coverage was purchased through Conn’s. *** *** elected to take his mattress and foundation from our Houston, TX location store 025. We researched *** *** complaint and found he contacted us on 8/20/15(two-months) after his purchase; stating he found bed bugs on his mattress. *** *** was informed bed bugs were not covered by the manufacturer warranty. At this time we are unable to honor *** *** request to return/exchange his mattress or credit his account. We are unable to conclude that the infestation did not occur after he picked up the mattress and the two months before she reported the issue. If we may be of further assistance, *** *** may contact our Customer Service department at 1-877-358-1252. Kind regards, Jana A***

Thank you for the opportunity to respond Ms***’s concerns regarding account ***6532. Ms*** stated she would like her “cash-option” reinstated According to our records, Mr*** signed a 32-month retail installment contract on June 11, 2016. That contract
included our 12-month no-interest financing promotion (“cash-option”). He agreed to have the minimum monthly payment due on the 22nd of each month. Per the terms of the “cash-option,” the “cash-option” is void if the minimum monthly payment is not paid within 10-days of the due date or the unpaid portion of the total “cash-option” is not paid within 10-days of the expiration date. Mr***’ first payment was days late, voiding the “cash-option.” Additionally, Mr*** assessed another late fee on January 1, due to the payments not being made timely on the account. We spoke with Ms*** on January 3, and informed her at that time that the “cash-option” was void due to payments not being made timely on the account We are unable to reinstate the “cash-option” as per the terms; the “cash-option” was void due to payments not being made within 10-days of each month’s due date. We have included copies of Mr***’ signed documents and payment history for his records. Conn’s values Mr*** and Ms*** as customers and appreciates them for bringing their concerns to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The problem with their being in contact the manufacturers with them was beyond the point where I the customer first made contact with Conn's, I was informed that a service center was going to repair the item, which they never contacted me about either Every time I contacted Conn's about the issue, the responses where that I would receive phone calls when someone was found to repair the item, one time being that *** *** *** would fix it here's the number, nothing about them replacing the item When I contacted *** *** ***, they had no requests from Conn's, only from when I contacted the manufacturer myself and was very well informed they do not do *** warranty work Now if Conn's had contacted them, why would they have the manufacturer's recorded phone calls with me on them instead of Conn's? I had to reach to the manufacturer, when I did the manufacturer never once mentioned that Conn's was in contact over the item in question, they have me on recorded lines with the service centers, and even with the lady who issues the Defective Returns items I have recorded phone calls about these items, every single phone call in question Seeing how I even reached out to Conn's about when the delivery was to take place I had medication that was ruined due to it was not properly held in a refrigerated area because I was waiting in my window of "8am and 9pm" after I informed the Appliance Manager and delivery clerk at the store this needed to be refrigerated needing a better time frame, I have reached out to Conn's about this due to their fault in providing a proper window frame of delivery I was informed by Denzelle that there was nothing they were willing to do for me as the customer but only offer $gift card Yet I have been trying to contact Conn's and have been waiting for over a month now on them to send me documentation proof of the service plan being removed that I have requested removed due to their lack of servicing my item I see that they are still refusing to do such even after they claim in their responses that they have sent this information My mailing address has not changed, so that can't be the issue, the issue is they can't simply supply proof just like the servicing of equipment with a service plan was lacking on their end As I have stated before I would like my reimbursement fulfilled for not only my time of dealing with a faulty item, me reaching to the manufacturer, and for the medical expenses According to the email from Denzelle (as seen below), he assumed I was requesting travel/mileage which is no where what I am requesting, when I reassured him that I was only seeking for my time of having a faulty item, contacting the manufacturer, and medical expenses I have not seen the removal of the service plan, finance charges or taxes associated with the service plan, when I have called asking for this information repeatedly and the response I receive back is "It is in the mail"
You can also add a comment by replying to this email. Denzelle B*** (Conn's HomePlus)Jul 29, 10:AMMrs***,Thank you for contacting Conn's Helpdesk with your inquiryPlease allow us to extend our apologies for the delayed responseWe attempted to contact you today to follow up and make sure your concerns were addressedI am sorry to inform you that we are not able to grant you request for additional compensation, and we are not able to compensate you for gas mileage/traveling costWe have offered a $Conn's gift card for your inconvenience and concerns with our service call center agent's professionalismPlease be advised this resolution is finalIf you have any questions, please call 1-877-358-1252.Our hours of operation are:Monday-Friday 8:00am-10:00pm Central Standard TimeSaturday 8:00am-9:00pmSunday 9:00am-8:00pmWe value you as a customerThank you for shopping at Conn's.Sincerely,Denzell This E-mail is intended solely for the person or entity to which it is addressed and may contain confidential and/or privileged informationAny review, dissemination, copying, printing or other use of this E-mail by persons or entities other than the addressee is prohibitedIf you have received this E-mail in error, please contact the sender immediately and delete this E-mail from any and all computersThank you!
Regards,
*** ***

Thank you for the opportunity to respond to Ms***'s concerns regarding account ***. Ms*** stated a payment was drafted from her account in error and she would like the funds returned. According to our records, Ms*** submitted a payment through her online
webpay on September 5, 2015. On September 9, 2015, Ms*** contacted our customer service department and requested the payment be refunded to her. On September 18, the payment was reversed. We asked that Ms*** allow 7-business days for processing. If Ms*** has not received her refund on or before October 5, we ask that she contact our customer service department at 877-358-so we may track the refund. We value Ms*** as a customer and appreciate her for bringing her concerns to our attention Thank you, Cheryle ***

Our records show on
12/4/Mr*** purchased a Refrigerator, washer, dryer and 48-month Repair
Service Agreement on each We show the items were delivered on 12/10/
Mr*** contacted us on 12/11/stating the doors needed to be
leveled The delivery team was dispatched
out and re leveled the doors as
requestedMr*** contacted us on 1/6/stating the right door was not
staying openThe technicians’ notes show he educated Mr*** on the
operation of the refrigerator Mr*** contacted us months later
stating the door was closing by itself Based on Mr***'s problem
description the technician ordered and replaced the right door and hinges on
5/1/ If the refrigerator is leveled the parts that were replaced
should have corrected any issue Mr*** may have had regarding the door
closing by itself We attempted to contact
Mr*** on 6/8/15, but were unable to reach him at that time We have a
service call scheduled for Friday, 6/12/at that time the technician will
make a full assessment of the refrigerator and also check both the refrigerator
and floors to determine if they are contributing to the experience Mr*** is
having. Once the technician has
reported his findings we will be able to determine what further action is
needed. If we may be of
further assistance, Mr*** may contact Customer Service at 1-877-358-1252. Kind regards, Kathryn ***
Conn’s Customer
Relations

Thank you for the opportunity to respond to Mr*** complaintOur record show on11/3/13, Mr*** purchased a *** side-by-side refrigerator and elected to purchase a 48-month Repair Service Agreement Plan. After further review of Mr*** service needs, Conn’s has agreed to
issue an exchange on his refrigerator under the Terms and Conditions of the *** plan due to the additional repairs neededOur records show we no longer have the same model Mr*** originally purchased therefore; we have issued a credit for $(the original amount paid) to re-select a new refrigeratorMr*** may visit his nearest Conn’s location to initiate his approved exchangeWe sincerely apologize for any inconvenience Mr*** experienced as a result of the service delay. If we may be of further assistance, Mr*** may contact us at1-866-765-1513. Kind regards, Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The amount has already been credited back to my account (by the bank) and the account is closedThe information I faxed Conn's did in fact have my full account number and name, I do not see how providing my address is necessaryAlso, the bank assured me the first response was sufficient and sending additional information put me in danger of further fraudI also have not received a direct response from the business to meI do not know if that is against policy in these matters, but I would like to be notified one way or the otherYou cannot steal money (whether accidentally or intentionally) from a person, who doesn't even have an account with your business by the way, and expect to get away with it without at the very least an apologyJust say you are sorry TO ME, NOT THE Revdex.com, and move on

Thank you for the opportunity to
respond to Mrs***’ complaintOur records show on 8/29/15, Mrs***
purchased the Catnapper Voyager Reclining
living room furniture which consists
of three pieces (sofa, loveseat and wedge) as “sold as is” clearance models
We researched Mrs***’
complaint and found her items were delivered on 8/30/During the delivery,
Mrs*** informed the delivery team that wrong power supply was missing
for the sofa however; she was informed to contact her sales representative as
this was a “sold as is “clearance modelMrs*** did accept and signed
her delivery ticket for all items but notated her dissatisfaction regarding the
power cordWe show the sales representative attempted to locate a power cord
for the sofa locally but was unsuccessfulTherefore; as a gesture of good will
we agreed to order the cord from the manufacture and have it shipped to Mrs
***’ residencePrior to receiving the cord, Mrs*** contacted our
Customer Service department and stated she no longer wanted the power cord and
requested to return the furniture due to the length of time; therefore the power
cord was shipped directly to the storeMrs*** was reminded of Conn’s
Return/Exchange Policy which states no return/exchange on all furniture
Although we are unable to honor Mrs
***’ request to return her furniture; Conn’s has obtained the power cord
needed and has attempted to contact Mrs***’ multiple times to pick it up
from the local store. Also as a gesture
of goodwill; we submitted a due date change on Mrs***’ account as a
gesture of goodwill for this purchase
If we may be of further assistance, Mrs
*** may contact our Customer Service at ***
Kind regards,
Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Conns didn't even respond to the issues I brought up. I did complain after the first delivery was delivered weeks early. I called David and delivery, and corporate. This is going to cost me more to paint these rooms since I have to pay the painters to move all of the furniture out of these rooms, when they would have been empty had the delivery been around February 8th when salesman David told us it would. Cost = $350When we days with out any living room furniture. Cost $120I lost time from work for the excessive deliveries, hours. Cost $401.85I lost time from work and ran up my minutes from all the correspondence, phone calls for a total of minutes. Time cost $193.52, phone minutes cost $192.15I was paying interest on items I didn't even have. Cost 96.25They added property insurance in the amount of $when I told them this furniture was covered under my home owners and I sent the declaration page from my insurance company USAA, and they still refuse to take this charge of $off my account. Cost $493.54The total cost to me that their actions cost me is $
Regards,

Thank you again for the opportunity to respond to Mrs***'s concerns regarding account #***. Mrs*** stated we are not reporting the accounts correctly on her credit bureau. According to our records, we are reporting accurate information to the three major credit bureaus. We have asked Mrs*** to forward over a copy of her credit reports so we may compare her reports to the information we have reported to the credit bureaus. Mrs*** has opted not to forward over a copy of her credit reports for further research. We are unable to research her concerns regarding the credit reporting without reviewing a copy of her credit reports. Mrs*** made her final payment of $on June 9, 2015. Mrs*** will receive a close out letter within business days of the account closing. Please note, it takes the credit bureaus 30-days to update their information. We ask that Mrs*** please allow time for the credit bureaus to update their records to reflect the account as closed. We value Mrs*** as a customer and appreciate her brining her concerns to our attention. Thank you, Cheryle S***
7/20/
Complaint
In June I purchased tables, chairs, a sideboard and refrigeratorAt the moment of purchase we purchased the extended warranty until we seen the priceThe next morning I contacted customer service and asked if you could cancel the extended warrenty prior to deliveryThey instructed me to go
back to the store and get a refund
Went back to the store and the lady filled out papers (still have) and sent them in and told me I'd have my money within daysWell here we are days later, trips to the store, and numerous phone calls later and still do not have a refund
I paid with my debit cardso the *** / visa rules state that I should be refunded the same way at the time of cancellationI still do not have the money and am now being told it will be another days
Not acceptable
Additionally, I will be filing a second complaint regarding the delivery processI want a call with someone who can resolve these issuesI have invested over hours, mileage, and phone calls trying to get my money refunded
Desired Resolution
I expect a refund plus a settlement for the amount of time I have spend trying to resolve this issue
Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
First of all I have spoken to NO one from the corporate officeSo nothing was agreed about receiving a new couch and the love-seat to only be repairedI received a phone call the delivery guy, Garrett ***He said he would be at my house between am and pm It was assumed that was suitable However, I feel nothing has been resolved for me Why would I accept a new couch and repair the other "new" piece and pay the full price for them I feel these past three (3) months have been a waste of time Then I see they noted that I didn't purchase the extended warrantyWhy would that be relivent if the furniture was damaged when recievedShouldn't that be covered on their end anyhow I continue to only get phone calls from the collections departmentFor I refuse to pay for something that is not what I purchased; DAMGED FURNITURE? I have exhausted myself trying to get something resolved on my end I have yet to speak to anyone for a suitable resolutionOnly collections As my right as a consumer I wish to riscend my contract As I have emailed and spoken on a recorded line along with a letter to them to relay my decision, with no response Therefore at this time I no longer want to purchase this furniture I feel that I have been defrauded on my purchase and my purchase price In which is on my credit report as $,not the purchase price I agreed to payBut this is also showing a negative mark on my credit reportSo now I am having to write the credit bureaus in dispute of the amount Anohter hassle with this company After all of this I am wishing to have the furniture returned for revocation of acceptanceNor will I pay any restocking fee that they try toi charge for returning anything For I have tried to contact the store managerHe's never there when I call and calling corporate is the run aroundThis has been a very bad business experienceI would greatly appreciate a call to schedule a pick up time for their damaged furniture Thank you for your for time and assistance in this exhausting issue
Regards,
Mrs***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located
on Mr***’ retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: She believes the balance on her account is incorrect, She should have received credit for the installation, and She was not aware of the insurance charges added to her account Our investigation reveals that: The balance is correct on the account, The credit for the instillation was applied to the account, and Due to this being a secured promissory note and security agreement, the product must be insured either through Conn’s or alternate coverage According to our records, Ms*** signed a 24-month promissory note and security agreement. She agreed to have her minimum monthly payment due on the 2nd of each month Ms***’s total amount financed was $This amount included $for the microwave, $for the installation, $for delivery, $for property insurance, and $for taxes. There is also an administrative fee in the amount of $100.00, bringing the total to $728.05. On April 24, 2017, a credit in the amount of $was applied to the account for the installation fee. That amount included $plus the applicable taxThis reduced the total amount of $598.16. Ms*** made a payment in the amount of $on May 1, 2017. This leaves Ms***’s remaining balance $107.23. Ms*** stated she was not aware of the property insurance added to the accountDue to this being a secured promissory note and security agreement, the merchandise must be insurance with property insurance, either purchased through Conn’s or provided by the customer under their own homeowner’s or renter’s policy until the contract is paid in full. Ms*** signed the Notice of Proposed Insurance page and the Freedom to choose page regarding the insuranceWe have included copies of Ms***’s signed documents for her recordsIn the event the customer has an alternative insurance policy, they are able to send that policy into our insurance department to receive full credit if presented within days of the purchase date or prorated if after this time as long as the declaration pages shows coverage from the date of purchase to the present dateMs*** may fax a copy of her homeowners’ or renter’s insurance declaration page to our insurance department at 855-593-5465. We ask that she notate her Conn’s account number on the fax for faster processing. Conn’s values Ms*** as a customer and appreciates her for bringing his concerns to our attention