Alan J. Slobodnik, M.S.W.

Thank you again for the opportunity to respond to Mrs***'s concerns regarding account #***. Mrs*** stated we are not reporting the accounts correctly on her credit bureau. According to our records, we are reporting accurate information to the three major credit bureaus. We have asked Mrs*** to forward over a copy of her credit reports so we may compare her reports to the information we have reported to the credit bureaus. Mrs*** has opted not to forward over a copy of her credit reports for further research. We are unable to research her concerns regarding the credit reporting without reviewing a copy of her credit reports. Mrs*** made her final payment of $on June 9, 2015. Mrs*** will receive a close out letter within business days of the account closing. Please note, it takes the credit bureaus 30-days to update their information. We ask that Mrs*** please allow time for the credit bureaus to update their records to reflect the account as closed. We value Mrs*** as a customer and appreciate her brining her concerns to our attention. Thank you, Cheryle S***
7/20/
Complaint
In June I purchased tables, chairs, a sideboard and refrigeratorAt the moment of purchase we purchased the extended warranty until we seen the priceThe next morning I contacted customer service and asked if you could cancel the extended warrenty prior to deliveryThey instructed me to go
back to the store and get a refund
Went back to the store and the lady filled out papers (still have) and sent them in and told me I'd have my money within daysWell here we are days later, trips to the store, and numerous phone calls later and still do not have a refund
I paid with my debit cardso the *** / visa rules state that I should be refunded the same way at the time of cancellationI still do not have the money and am now being told it will be another days
Not acceptable
Additionally, I will be filing a second complaint regarding the delivery processI want a call with someone who can resolve these issuesI have invested over hours, mileage, and phone calls trying to get my money refunded
Desired Resolution
I expect a refund plus a settlement for the amount of time I have spend trying to resolve this issue
Consumer Business Dialog

Thank you for the opportunity to
respond to Mrs***’ complaintOur records show on 8/29/15, Mrs***
purchased the Catnapper Voyager Reclining
living room furniture which consists
of three pieces (sofa, loveseat and wedge) as “sold as is” clearance models
We researched Mrs***’
complaint and found her items were delivered on 8/30/During the delivery,
Mrs*** informed the delivery team that wrong power supply was missing
for the sofa however; she was informed to contact her sales representative as
this was a “sold as is “clearance modelMrs*** did accept and signed
her delivery ticket for all items but notated her dissatisfaction regarding the
power cordWe show the sales representative attempted to locate a power cord
for the sofa locally but was unsuccessfulTherefore; as a gesture of good will
we agreed to order the cord from the manufacture and have it shipped to Mrs
***’ residencePrior to receiving the cord, Mrs*** contacted our
Customer Service department and stated she no longer wanted the power cord and
requested to return the furniture due to the length of time; therefore the power
cord was shipped directly to the storeMrs*** was reminded of Conn’s
Return/Exchange Policy which states no return/exchange on all furniture
Although we are unable to honor Mrs
***’ request to return her furniture; Conn’s has obtained the power cord
needed and has attempted to contact Mrs***’ multiple times to pick it up
from the local store. Also as a gesture
of goodwill; we submitted a due date change on Mrs***’ account as a
gesture of goodwill for this purchase
If we may be of further assistance, Mrs
*** may contact our Customer Service at ***
Kind regards,
Dyeisha ***

Thank you for the opportunity to respond to *** *** complaint. Our records show on 6/14/15, *** *** purchased a *** *** plush queen mattress that came with a limited manufacturer warranty and a *** queen foundation that came with a limited manufacturer warranty;
no additional *** coverage was purchased through Conn’s. *** *** elected to take his mattress and foundation from our Houston, TX location store 025. We researched *** *** complaint and found he contacted us on 8/20/15(two-months) after his purchase; stating he found bed bugs on his mattress. *** *** was informed bed bugs were not covered by the manufacturer warranty. At this time we are unable to honor *** *** request to return/exchange his mattress or credit his account. We are unable to conclude that the infestation did not occur after he picked up the mattress and the two months before she reported the issue. If we may be of further assistance, *** *** may contact our Customer Service department at 1-877-358-1252. Kind regards, Jana A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Although cons states I did not sign up for this insurance I have emailed them a copy of my contract that does in fact show that I signed up for thisSupposedly it is being reviewed however I am continuing to get calls multiple times a day saying nothing is showing to this effectI respectfully request a supervisor to call me regurding this matter
Regards,

Thank you for the additional opportunity to Mr***’s concerns regarding collection calls he has received. We appreciate MrMr*** providing the additional information and we would like to assure him the matter is being investigated further. Although we respectfully disagree that we harassed Mr*** or called him a liar, we want to assure Mr*** we are investigating the matter further. Again wee value Mr*** as a customer and sincerely apologize for any inconvenience he has experienced due to this matter. Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint First, I disagree with the numerous of service calls that I placed with them regarding repairs to this unit.Next,, Conn's know that this product is a bad productAccording to their records, I purchased this washer from them on 2/13/2016, shortly after it was installed, I started having problems with it. I am not satisfied at all with this unit and I want it removed & replaced with a better washer. Lastly, A blind man can see there is a problem with this unitI am totally unhappy and I want this matter resolved.Fairness is what I am requesting. Remove this unit and replace it with the same unit of it caliber of quality and nothing less of value.
Regards, ***

Thank you for the opportunity to respond Ms***’ concerns regarding account ***. MS*** stated she has requested a due date changeMs*** also stated she does not want any further contact from Conn’s According to our records, Ms*** requested a due date change
on December 24, 2016. We are in the process of changing the due date from the 16th of the month to the 26th of the month. Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with your account Conn’s values you as a customer and appreciates you for bringing your concerns to our attention

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to Mr***s complaint. Our
records show on 12/12/15; Mr*** purchased a *** furniture set
which was delivered and received in good order on 12/13/15. Mr***s invoice indicates at the
time of purchase he acknowledged he was provided a copy of Conn’s Return
& Exchange Policy which states: No
Returns/Exchanges on - Furniture,
mattresses, décor & accessories unless inspected by a Conn’s Service
Technician and found to have a manufacturer’s defect **
We
researched Mr***s complaint and confirmed he received the correct
items purchased. The *** Sofa and
Loveseat has Top Grain Heavy- Weight Leather Seating which is advertised in
our storesThe *** frame (*** *** ***) is only manufactured and produced for Conn’s with TOP GRAIN GRADE
LEATHER on all front facing pieces (seat front, seat back, pillowtop
arm, arm front panels, chaise footrest) and VINYL match on outside arms
& backs. The manufacturer does not use bonded leather or
polyurethane as a cover for this frame.
We
have included a copy of the signage that is provided in the store
Kind
regards,
Kathryn
J***

Thank you for the opportunity to respond to Mrs***’s additional commentsAs mentioned in our previous response, Mrs*** only has one completed service call with Conn’s dated 7/19/The technician was able to replace the ASM cover on the unit and reported the refrigerator is working properlyWe have no records showing Conn’s service technician has gone out to re-assess Mrs***’s refrigerator since her last completed service call. We have reviewed the attached documents provided by Mrs*** and found that she renewed her service contract with Service Protection Advantage (a 3rdparty company)Conn’s does not offer renewal contracts once the initial warrant coverage expiresMrs*** may contact her warranty provider at 1-800-626-2224 regarding any further questions or concerns. If we may be of further assistance, Mrs*** may contact us at 1-877-765-1513. Kind regards, Dyeisha ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1. He was delivered the incorrect base and was informed the base he wanted was tagged incorrectly; 2. He was told we would credit him for the price difference; and 3. He is requesting to receive $due to the inconvenience and price difference Our investigation reveals that: 1. The sales representative originally put the incorrect model on Mr***’s invoiceHowever; he was made aware that there would be a difference in price for the base he wanted before re-selecting; 2. Mr*** was informed that we would not be able to price match the base; and 3. Awe has agreed to issue Mr*** a $gift card for the inconvenience, however; no further credit is owed Our records show on 7/1/17, Mr*** purchased a *** Queen *** mattress and *** *** Queen adjustable baseWe researched Mr***’s complaint and found that his items were scheduled for delivery on 7/2/During the delivery, Mr*** accepted his mattress but stated that the adjustable base was the incorrect modelTherefore the item was refused and return to the warehouseWe show Mr*** returned to the store on 7/3/and re-selected the *** *** *** *** adjustable base which was delivered in good order on 7/4/We contacted the sale representative and store manager regarding Mr***’s concerns and was advised that the incorrect base was put on the original invoiceThe manager stated that he informed Mr*** before re-selecting the new base that we are unable to honor the difference in priceOur records show Mr*** signed a new invoice and contract acknowledging and agreeing to purchase the base at the retail price of $Although we are unable to honor Mr***’s request to receive credit for the price difference, we offered a $gift card due to the inconvenienceConn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention Sincerely, Conn’s Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
First of all I have spoken to NO one from the corporate officeSo nothing was agreed about receiving a new couch and the love-seat to only be repairedI received a phone call the delivery guy, Garrett ***He said he would be at my house between am and pm It was assumed that was suitable However, I feel nothing has been resolved for me Why would I accept a new couch and repair the other "new" piece and pay the full price for them I feel these past three (3) months have been a waste of time Then I see they noted that I didn't purchase the extended warrantyWhy would that be relivent if the furniture was damaged when recievedShouldn't that be covered on their end anyhow I continue to only get phone calls from the collections departmentFor I refuse to pay for something that is not what I purchased; DAMGED FURNITURE? I have exhausted myself trying to get something resolved on my end I have yet to speak to anyone for a suitable resolutionOnly collections As my right as a consumer I wish to riscend my contract As I have emailed and spoken on a recorded line along with a letter to them to relay my decision, with no response Therefore at this time I no longer want to purchase this furniture I feel that I have been defrauded on my purchase and my purchase price In which is on my credit report as $,not the purchase price I agreed to payBut this is also showing a negative mark on my credit reportSo now I am having to write the credit bureaus in dispute of the amount Anohter hassle with this company After all of this I am wishing to have the furniture returned for revocation of acceptanceNor will I pay any restocking fee that they try toi charge for returning anything For I have tried to contact the store managerHe's never there when I call and calling corporate is the run aroundThis has been a very bad business experienceI would greatly appreciate a call to schedule a pick up time for their damaged furniture Thank you for your for time and assistance in this exhausting issue
Regards,
Mrs***

Our records show on
12/4/Mr*** purchased a Refrigerator, washer, dryer and 48-month Repair
Service Agreement on each We show the items were delivered on 12/10/
Mr*** contacted us on 12/11/stating the doors needed to be
leveled The delivery team was dispatched
out and re leveled the doors as
requestedMr*** contacted us on 1/6/stating the right door was not
staying openThe technicians’ notes show he educated Mr*** on the
operation of the refrigerator Mr*** contacted us months later
stating the door was closing by itself Based on Mr***'s problem
description the technician ordered and replaced the right door and hinges on
5/1/ If the refrigerator is leveled the parts that were replaced
should have corrected any issue Mr*** may have had regarding the door
closing by itself We attempted to contact
Mr*** on 6/8/15, but were unable to reach him at that time We have a
service call scheduled for Friday, 6/12/at that time the technician will
make a full assessment of the refrigerator and also check both the refrigerator
and floors to determine if they are contributing to the experience Mr*** is
having. Once the technician has
reported his findings we will be able to determine what further action is
needed. If we may be of
further assistance, Mr*** may contact Customer Service at 1-877-358-1252. Kind regards, Kathryn ***
Conn’s Customer
Relations

Thank you for the opportunity to respond to Mr***’s complaint. Our records indicate that on3/4/17 Mr*** purchased *** *** REFRIGERATOR with a 48-month Repair Service Agreement along with connection accessories totaling $ Mr*** received a copy of the
Return and Exchange Policy at the time of purchase. Our Return and Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties. Mr*** also signed his invoice acknowledging that he received a copy of the Return and Exchange policy. After further review we show that Mr***’s refrigerator delivery was rescheduled because he requested delivery on a Saturday and Conn’s only delivers to his area on Wednesdays. Upon rescheduling to accommodate Mr*** the product became out of stock. As of 3/21/17 the product is available and we are working to get Mr*** scheduled for 3/25/17. Also as a gesture of good will we will apply a credit of $to Mr***’s account for the price guarantee for the refrigerator. If we may be of further assistance, Mr*** may contact our Customer Service Department at1-877-358-1252. Kind regards, Kristal ***

Thank
you for the opportunity to respond to Mr*** complaintOur records show
on 10/03/15, Mr*** purchased a ** French Door refrigerator which comes
with a 1-year limited manufacturer’s warranty; no additional coverage was
purchased with Conn’sMr*** refrigerator was
delivered and received in
good order on 10/17/
We
researched Mr*** complaint and found he contacted our service department
on 12/14/stating his refrigerator is not coolingA service appointment was
scheduled for 12/18/15; during the inspection the technician parts were needed
to complete repairsWe show the parts arrived on 12/22/and the technician
installed the new parts on 12/24/Our records show Mr*** contacted our
service department again on 12/26/regarding the same issueA service
appointment was scheduled for 12/28/15; during the inspection the technician
found additional parts were neededWe show we received the parts from the
manufacturer on 12/29/and the technician installed new parts on 12/30/15;
tested unit and unit tested ok Mr*** last service call was received
on 1/4/due to the unit was not coolingOur records show we received approval
from the manufacture for an exchange on Mr*** refrigerator on 1/18/Mr
*** was contacted to scheduled delivery however; he informed the delivery
team that he wanted to re-select a different unit therefore the delivery has
been postponed
Mr*** refrigerator has been exchanged under the
*** of the manufacturer’s warranty which cover an even exchangeMr
*** did not elect to purchase additional RSA with Conn’s which covers the
loss of food therefore; he will need to contact the manufacturer directly to
determine if food loss is covered; no additional compensation is owedMr
*** may contact our Dallas warehouse at 972-225-to schedule delivery
for his new refrigerator.
If we may
be of further assistance, Mr*** may contact Customer Service at
1-877-358-
Kind regards,
Dyeisha ***

Thank you for the opportunity to respond Ms***’s concerns regarding account ***6532. Ms*** stated she would like her “cash-option” reinstated According to our records, Mr*** signed a 32-month retail installment contract on June 11, 2016. That contract
included our 12-month no-interest financing promotion (“cash-option”). He agreed to have the minimum monthly payment due on the 22nd of each month. Per the terms of the “cash-option,” the “cash-option” is void if the minimum monthly payment is not paid within 10-days of the due date or the unpaid portion of the total “cash-option” is not paid within 10-days of the expiration date. Mr***’ first payment was days late, voiding the “cash-option.” Additionally, Mr*** assessed another late fee on January 1, due to the payments not being made timely on the account. We spoke with Ms*** on January 3, and informed her at that time that the “cash-option” was void due to payments not being made timely on the account We are unable to reinstate the “cash-option” as per the terms; the “cash-option” was void due to payments not being made within 10-days of each month’s due date. We have included copies of Mr***’ signed documents and payment history for his records. Conn’s values Mr*** and Ms*** as customers and appreciates them for bringing their concerns to our attention

As stated in our previous response, our agents CANNOT cancel automatic payments scheduled through our webpay service. If Ms*** would like to cancel the automatic payments, she would need to log into our webpay service to cancel the automatic payment

Thank you for the opportunity to respond to Ms***'s concerns regarding account ***. Ms*** stated a payment was drafted from her account in error and she would like the funds returned. According to our records, Ms*** submitted a payment through her online
webpay on September 5, 2015. On September 9, 2015, Ms*** contacted our customer service department and requested the payment be refunded to her. On September 18, the payment was reversed. We asked that Ms*** allow 7-business days for processing. If Ms*** has not received her refund on or before October 5, we ask that she contact our customer service department at 877-358-so we may track the refund. We value Ms*** as a customer and appreciate her for bringing her concerns to our attention Thank you, Cheryle ***

Thank you for the opportunity to respond to Mr***’s complaintOur records show on 12/01/16, Mr*** purchased a 55” SamsungK Smart TV which comes with a 1-year limited manufacturer’s warrantyMr*** did not elect to purchase additional coverage with Conn’s. We reached out
to the manufacturer on Mr***’s behalf and were advised that the unit is currently under investigation and they will send out their authorized technician for further reviewOnce the manufacture assess the unit, we can determine what further action are requires as Mr***’s television is only covered under manufacturer’s warranty. If we may be of further assistance, Mr*** may contact us at 1-866-765-1513. Kind regards, Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Sent: Friday, October 02, 5:PM To: drteam Subject: Conn's Home Plus Dear Dispute Resolution Team:Please do not close my complaint fileI have received two e-mails from Revdex.com, one asked if I had resolved my complaint, and to complete the form answering the the questions I answered them stating that my complaint had not been resolvedI received the second e-mail stating that Revdex.com had received my e-mail and it will be sent to Conn's Home PlusOn September 25, and October 2, 2015, I have contacted Conn's Home Plus to resolve this problemMy dishwasher is four months old and I cannot use itThe company has not given me any consideration, therefore me complaint has not been resolvedThank you.*** ***ID# ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Sent: Tuesday, March 27, 9:AM Subject: Re: Revdex.com Complainant ID ***Thank you for reaching out to me yesterdayHere is a list of items as to why I feel the TV should be replaced or the deal backed out 100%Yes they did take the tv out of the box and plugged it in, it said welcome in the middle of the screen, everything else was solid blackHowever they did not hook up a feed to it to see if the picture would come onI live less than mile from Conn'sI took the tv straight home and set it still in the box on my living room floor and went back to workWith in an hour or so me and a friend took the tv out of the box got it all hooked upthere was no physical damage you could see with your eyes until a feed was hooked upAt that point I took the tv back and the mgron duty who's face I have plastered all over *** and will continue to do until Conn's does whats right. After the feed was hooked up you could see the cracks behind the screen, nowhere near the middle where the welcome sign wasThere lack of help and the fact that they said they would send someone out is an out right lieI call a *** certified company sent them a picture of the tv and they said its trash, not worth fixing Maybe when they loaded it in the truck the inside screen crackedI am just one man of whom i'm sure Conn's plus years of no customer service has screwedI have a friend that bought a dishwasher thereit took almost months for Conn's to make that rightAt least he didn't get completely screwedFrom the time I bought the tv till the time I tried to take it back only hours went byConn's it's time for you guys to make this rightI have already disputed the sell with the credit issuing bank and will also do with all major credit bureausConn's you guys picked a perfect name for your companySuch a large company, making millions of dollars wont stand behind their productsPatheticI will continue to speak to people going in your store in south Tulsa doing everything I can to keep them from going in until you make this right.*** ***