Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Conns didn't even respond to the issues I brought up. I did complain after the first delivery was delivered weeks early. I called David and delivery, and corporate. This is going to cost me more to paint these rooms since I have to pay the painters to move all of the furniture out of these rooms, when they would have been empty had the delivery been around February 8th when salesman David told us it would. Cost = $350When we days with out any living room furniture. Cost $120I lost time from work for the excessive deliveries, hours. Cost $401.85I lost time from work and ran up my minutes from all the correspondence, phone calls for a total of minutes. Time cost $193.52, phone minutes cost $192.15I was paying interest on items I didn't even have. Cost 96.25They added property insurance in the amount of $when I told them this furniture was covered under my home owners and I sent the declaration page from my insurance company USAA, and they still refuse to take this charge of $off my account. Cost $493.54The total cost to me that their actions cost me is $
Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***s concernsWe have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record As a reminder, Ms*** may contact Conn’s regarding
questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or online at www.conns.com. Mr*** has stated in his complaint: 1. She was approved for an exchange on her massage chair but was unable to find a replacement and return the item, but we are still charging her for warranty; and 2. She is requesting to her account balance cleared Our investigation reveals that: Ms***s chair was approved for an exchange, however; she requested to receive a refund to her account in lieu of the exchange; andWe have agreed to honor Ms***s request We attempted to contact Ms*** on 3/29/to discuss her concerns but were unsuccessful We researched Ms***s complaint and found that her massage chair was approved for an exchange on 12/5/Ms*** requested to receive a credit to her account instead of replacing her itemsBy electing to receive a credit to her account, Ms***s warranty terms were fulfilled, therefore; she still had a remaining balance owed After further research, we have agreed to cancel Ms***s warranty and issue a full refund to her account as a gesture of goodwillWe have also agreed to close Ms***s account and remove any negative credit marks she may have received during this timeWe ask that Ms*** please allow up to 45-days for the account to credit and close We sincerely apologize for any inconvenience Ms*** experienced during this process Conn’s values Ms*** as our customers and appreciates her for bringing his concerns to our attention. Sincerely, Customer Relations Conn’s Inc

Thank you for the opportunity to respond to Mr*** complaintOur record show on11/3/13, Mr*** purchased a *** side-by-side refrigerator and elected to purchase a 48-month Repair Service Agreement Plan. After further review of Mr*** service needs, Conn’s has agreed to
issue an exchange on his refrigerator under the Terms and Conditions of the *** plan due to the additional repairs neededOur records show we no longer have the same model Mr*** originally purchased therefore; we have issued a credit for $(the original amount paid) to re-select a new refrigeratorMr*** may visit his nearest Conn’s location to initiate his approved exchangeWe sincerely apologize for any inconvenience Mr*** experienced as a result of the service delay. If we may be of further assistance, Mr*** may contact us at1-866-765-1513. Kind regards, Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The amount has already been credited back to my account (by the bank) and the account is closedThe information I faxed Conn's did in fact have my full account number and name, I do not see how providing my address is necessaryAlso, the bank assured me the first response was sufficient and sending additional information put me in danger of further fraudI also have not received a direct response from the business to meI do not know if that is against policy in these matters, but I would like to be notified one way or the otherYou cannot steal money (whether accidentally or intentionally) from a person, who doesn't even have an account with your business by the way, and expect to get away with it without at the very least an apologyJust say you are sorry TO ME, NOT THE Revdex.com, and move on

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I will have the technician look at the chairs when he comes for the visit on 3/12/(weeks after my initial request), as there is not an option for me to select the chairs for service onlineWhen the set was purchased at no time was I made aware that the table and chairs had to be purchased as grouped together on the showroom floorI was told that I could purchase any chairs I liked and it all would be covered under the protection plan I purchasedAs I stated before, there are no tables in the store for $and I do not feel that their change of stock should limit my ability to replace the tableSince I did purchase the protection plan, I should not be responsible for the cost of a table over and above the $credit Conn's has agreed to give meThis was the reason I did not utilize this option in the past, not due to the style of tables in stockMy account is almost paid off and I do not want to get into debt again with this company for furniture I should not have to be replacing this early after purchasing. Thank you*** ***
Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located
on Mr***’ retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: She believes the balance on her account is incorrect, She should have received credit for the installation, and She was not aware of the insurance charges added to her account Our investigation reveals that: The balance is correct on the account, The credit for the instillation was applied to the account, and Due to this being a secured promissory note and security agreement, the product must be insured either through Conn’s or alternate coverage According to our records, Ms*** signed a 24-month promissory note and security agreement. She agreed to have her minimum monthly payment due on the 2nd of each month Ms***’s total amount financed was $This amount included $for the microwave, $for the installation, $for delivery, $for property insurance, and $for taxes. There is also an administrative fee in the amount of $100.00, bringing the total to $728.05. On April 24, 2017, a credit in the amount of $was applied to the account for the installation fee. That amount included $plus the applicable taxThis reduced the total amount of $598.16. Ms*** made a payment in the amount of $on May 1, 2017. This leaves Ms***’s remaining balance $107.23. Ms*** stated she was not aware of the property insurance added to the accountDue to this being a secured promissory note and security agreement, the merchandise must be insurance with property insurance, either purchased through Conn’s or provided by the customer under their own homeowner’s or renter’s policy until the contract is paid in full. Ms*** signed the Notice of Proposed Insurance page and the Freedom to choose page regarding the insuranceWe have included copies of Ms***’s signed documents for her recordsIn the event the customer has an alternative insurance policy, they are able to send that policy into our insurance department to receive full credit if presented within days of the purchase date or prorated if after this time as long as the declaration pages shows coverage from the date of purchase to the present dateMs*** may fax a copy of her homeowners’ or renter’s insurance declaration page to our insurance department at 855-593-5465. We ask that she notate her Conn’s account number on the fax for faster processing. Conn’s values Ms*** as a customer and appreciates her for bringing his concerns to our attention

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction and I would not want anything to impair that recordOur contact information is located on Mr
Hood’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** stated in his complaint that: he authorized a payment for $100.00; the payment processed for $182.00; he was told he would receive a refund for $82.00; and he has not received the refundOur investigation reveals that: Mr*** authorized a payment in the amount of $100.00; the agent processed the payment for $182.48; a refund in the amount of $has been processed; and we have overnighted the refundAccording to our records, Mr*** authorized a payment in the amount of $to process on June 30, 2017. The agent processed the payment in the amount of $in error. There was a delay in processing the refund; ; however, as of August 7, 2017, the refund has been processed and a check in the amount of $has been overnighted to Mr*** (*** *** ***). We ask that Mr*** please contact our customer service department if he does not receive the check by Wednesday August 9, Conn’s values Mr*** as a customer and sincerely apologizes for any inconvenience he experienced due to this matter

Thank you for the opportunity to respond to Mr***’s complaint. Our records show on November 15, 2016Mr***’s *** laptop was approved to be exchanged under the Terms and Conditions of the manufacturer’s. Mr*** was issued a credit up to the original amount he paid
which was $1,to reselect a new laptop. In addition, Mr*** requested to cancel the Repair Service Agreement coverage on his second laptop that was purchased with us. We show the coverage was cancelled according to the Terms and Conditions of the coverage and a credit of $was processed to his Conn’s account onNovember 23, 2016. After further review we found that we did not have a replacement model available; therefore Mr*** requested to have the credit applied to his account. Our records indicate a credit of $1,was processed to Mr***’s Conn’s account onNovember 23, 2016. Again, we sincerely apologize to Mr*** for any inconvenience he experienced during this process We have included a copy of Mr***’s general loan ledger for his records If we be of further assistance, Mr*** may contact our Customer Service Department at1-877-358-1252. Kind regards, Jana ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordAs a reminder, you may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: 1. that she thought she purchased a chair, but the item was not delivered; 2. we added insurance and warranty that she did not want; 3. she was not told about the additional surcharge; 4. her items were on sale but did not receive the sale price; and 5. she found her items cheaper from a competitor Our investigation reveals that: 1. Ms***’s signed invoice did not include a chair on the list of products purchased; 2. Ms*** was informed about optional warranty and insurance before her purchase; 3. Ms*** was advised that there is an additional fee for multiple room delivery; 4. Ms***’s sofa and loveseat were on sale, and we credited her account for $437.00; and 5. Ms*** has been informed of Conn’s Price Guarantee Policy which may be found on our website at http://www.conns.com/price-guarantee/ Our records show on April 3, 2017, Ms*** elected to purchase the *** *** sofa and loveseat, a *** *** TV stand, a *** Home theater system, and the *** *** Queen headboard, footboard, and rails. We show Ms*** received free delivery with her qualified purchase but was informed of an additional multiple room surcharge of $Ms*** also elected to purchase a 36-month FurnitureGardPlan on all items, signed her invoice acknowledging that she was aware of the items purchased, and understood the coverage associated with the products listed We contacted the store manager and was informed that Ms*** returned to her local Conn’s stating that she requested for the chair to be included with her purchase but did not receive deliveryMs*** was offered the option to add the chair to her purchase but informed the representative that the chair may not fit anyway and decided not to purchase the item Ms*** also mentioned that she did not want Conn’s Insurance or the optional warranty on her furnitureAt the time of purchase, Ms*** did not have a copy of her declaration page to fax over to remove the insurance but was informed on how to proceed with requesting the cancellation of credit insurance. Property insurance is required in connection with a Conn’s *** purchaseAt the time of purchase, you are not required to purchase the insurance from Conn’sYou can provide proof of coverage under your Renter’s, Homeowner’s, or other insurance coverage by providing a copy of an up to date insurance declaration pageIf you do not have copies with you at the time of purchase, you may cancel the coverage in writing within days of the purchase date to receive a full credit, or at anytime thereafter in writing by providing proof of coverage for a pro-rated refundUpon receiving proof, the unused premium will be credited to your Conn’s accountYou may obtain property insurance from anyone you want or use existing policies issued by insurance companies authorized to do business in your state Ms*** was also provided the Repair Service Agreement Cancellation form to submit and have the optional warranty removed from all products. We were able to confirm that the living room furniture Ms*** purchased was on sale for $We issued a credit for the difference in price of $which was applied to Ms***’s account on May 9, 2017. For Ms***’s records, we will mail a copy of her General Loan Ledger which includes the credit posted for the living room furniture We have included an additional copy of Conn’s Cancellation Requests forms for both insurance and warranty. Please call Conn’s Customer Service Helpdesk at 1-877-358-for details about the cancellation of credit insurance or optional warranty, or visit http://www.conns.com/property-insurance/ or http://www.conns.com/repair-service-agreement/ Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention

Thank you for the opportunity to respond to Mrs***’s complaintWe researched Mrs***’s complaint and found her issue has been addressedOur records show Mrs*** is scheduled to receive her new recliner on 8/18/We sincerely apologize for the inconvenience Mrs
*** experienced during this processWe will mail Mrs*** a $gift card to the address listed on file due to the delay. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513 Kind regards, Dyeisha ***Customer Relations

Thank you for the opportunity to respond to Mr***’s concerns regarding accounts ***, *** and ***. Mr*** stated he made payments on his accounts, but they were applied to the incorrect account According to our records, we received a payment in the amount
of $on July 22, 2016. That payment was applied to account ***. On July 25, 2016, Mr*** notified us that the payments were not supposed to be applied to account ***. He wanted $applied to account *** and ***applied to account ***. On August 11, the payments were moved from account *** and applied to the correct accounts. Additionally, the late fees that were assessed on the accounts were reversed. We have attached copies of Mr***’s payment histories as verification. Conn’s values Mr*** as a customer and apologizes for any inconvenience he experienced due to this matter Thank you, Cheryle ***

Thank you for the opportunity to respond to Mr*** complaint. We researched Mr*** complaint and found his issue has been addressed and resolved. We show Mr*** went to his local Conn’s were his *** *** *** *** notebook was tested and found to be
defective. On 7/29/16, we confirmed Mr*** *** *** *** *** notebook was exchanged and received in good order. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The money that they are refunding is rightfully mine. The charge for the slates is already factored in the contract. Which means I'd paid for them twice. Secondly, the price difference was also partially because of being invoiced the wrong item, which was more expensive. So, they shouldn't make it seem like they've done me any favors. I had to drive thirty-five minutes one-way to get slates I should have had days before. I see that they say it was a sales error, but that also makes it a Conn's error because that salesman represents Conn's. So, thanks Conn's for making my move after Harvey even more stressful than what it had to be. That whole fiasco put me a day behind. I will say that when I got to the warehouse, they'd originally told me I would have to wait an hour. When I told them the situation, one of the workers went to the back and got the slate kit for me. That was the only plus in this whole situation. However, that wasn't enough to keep my business. This will most likely be my last purchase from Conn's and I will be sure to tell everyone I know of how Conn's escalated a minor situation into a huge production
Regards,

Thank you for the opportunity to respond to Mr***’s complaintWe spoke to Mrs*** on 8/17/16 to address their concernsConn’s has agreed to offer free delivery with the purchase of the pedestalsWe have forwarded Mr***’s concerns to the district manager to address with
all parties involvedWe appreciate Mr*** for bringing this matter to our attention and we sincerely apologize for any inconvenience he experienced during this process. If we may be of further assistance, Mr*** may contact us at 1-866-765-1513 Kind regards, Dyeisha ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Mr*** has regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information
is located on Mr***’ retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** stated in his complaint that: he paid his account balance in full; the account did not close; and he would like the account closedOur investigation reveals that: Mr*** paid his account balance in full on June 23, 2017; due to a system issue the account did not close; and Conn’s is working diligently to close the account According to our records, Mr*** signed a 36-month promissory note and security agreement on December 1, 2016. Mr*** paid his account balance in full on June 23, 2017; however, due to a system issue the account did not closeWe have identified the system issue and developed a short-term manual process until the systemic remedy is installed and we are in the process of closing Mr***’ account. We ask that Mr*** please allow 10-business days for the account to closeHe will also receive a paid-in-full letter within days of the account closing date.Additionally, once the account closes, any negative credit marks assessed on the account due to the issue will be reversed. We ask that Mr*** please allow the credit bureaus 30-days to update their recordsConn’s values Mr*** as a customer and apologizes for any inconvenience he experienced due to this matter

Thank you again for the opportunity to address Ms***'s concerns regarding her account. As stated in our previous response, extensions assist customers in bringing their accounts current, they do not reverse any negative credit marks assessed on the account due to payments not being made timely. We have included a copy of Ms***’s payment history for her records. Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the 30-day credit mark assessed on the account due to payments not being made timely on the account

Thank you for the
opportunity to respond to *** *** complaintOur records show on 3/29/15,
*** *** purchased a *** 65” Smart TV which came with a 1-year limited
manufacturer’s warranty; no additional coverage was purchased
We reviewed *** *** complaint and found
he contacted our service department on 4/11/
stating the television will not turn offA service appointment was scheduled
for 4/15/15; during inspection the technician found parts needed to be ordered
to complete repairOur records show the parts were on backorder therefore; the
manufacturer approved an exchange on the televisionWe no longer had the
original model *** *** purchased therefore; he was approved to re-select
another television up to $(the original amount paid)
*** *** was contacted
regarding his concerns and Conn’s agreed to deliver his new TV at no additional
charge. We show *** *** new
*** 55” 4K Smart TV was delivered on 5/31/and received in good orderWe
appreciate *** *** for bringing this matter to our attention and we
sincerely apologize for any inconvenience he experienced as a result of delay
If we may be of further
assistance, *** *** may contact Customer Service at ***
Kind regards,
Dyeisha W***

Thank you for the opportunity to respond to Ms***’s complaint, we are unable to locate Ms***’s account with the information providedWe also have no record of her complaint in our systems; we have made several attempts to contact Ms*** via phone and email and have yet to receive a response
or call back. If we may be of further assistance, Ms*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Kristal ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The they did not stay in contact and are not counting the times I tried to resolve the problem from the store. They did call me back the second time I called and only agreed to the exchange after I filed a complaint with the Revdex.com. It should not have taken weeks to get it handled. Customer service lost and at least did not respond to my request for service. The problem is resolved now, they delivered a new chair yesterday. My mistake was not trying the chair out before the first delivery crew left. He had such a hard time and had to force it downI believe He knew it was bent but just did not care. He told me it was just because it was new. The replacement does work. I am happy with the new chair jusst not the fact that I had to wait weeks, take off work 1/day and write the Revdex.com to get the issue resolved. The store should have resolved the issue the first time I called and did not get a call back from the manager. I have talked to the assistant manager several times, when I have called. He told me He would have the district manager call me but I am still waiting on that call, thus the reason for the Revdex.com clain

Thank you for the opportunity to respond to Mr*** complaint. Our records show on 6/02/16, Mr*** purchased a *** *** *** dinette set which consisted of eight pieces (table top, table leg, (4) side chairs, and (2) arm chairs) with a 36-month Furnituregard Plan on all
eight pieces. Mr*** was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: No Returns/Exchanges on - Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect ** Mr*** also signed his invoice acknowledging that he was given a copy of the Furnituregard Plan brochure and that he understood the coverage associated with the covered product(s). Mr*** elected to pickup his dinette set from our Denver, CO warehouse #144; which was completed on 6/04/16. After researching Mr***’s complaint we found he contacted us on 7/10/16 regarding his table top; stating the table top was leaning. A service call was scheduled; during the inspection the serviceman tightened bolts noticed the table would wobble a little, but notated it was due to the table has two bases which is very steady in the center but not on the corners. The serviceman also notated that the table was not leaning and it was up to the manufacturer’s specifications. We show Mr*** contacted us again on 7/25/16regarding his table top; stating the table top was leaning, loose, and wobbly. Mr*** was contacted on 7/27/16 and made aware that a service call had been scheduled for 8/06/16. At this time we are unable to honor Mr***’s request to exchange his dinette set; based on the last completed service Mr***’s table was found to be up to the manufacturer’s specifications. Mr*** is currently scheduled for 8/06/16; once Mr***’s table is inspected and we receive the serviceman’s report we will be able to determine what further action is needed. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***