Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Sent: Tuesday, March 27, 9:AM Subject: Re: Revdex.com Complainant ID ***Thank you for reaching out to me yesterdayHere is a list of items as to why I feel the TV should be replaced or the deal backed out 100%Yes they did take the tv out of the box and plugged it in, it said welcome in the middle of the screen, everything else was solid blackHowever they did not hook up a feed to it to see if the picture would come onI live less than mile from Conn'sI took the tv straight home and set it still in the box on my living room floor and went back to workWith in an hour or so me and a friend took the tv out of the box got it all hooked upthere was no physical damage you could see with your eyes until a feed was hooked upAt that point I took the tv back and the mgron duty who's face I have plastered all over *** and will continue to do until Conn's does whats right. After the feed was hooked up you could see the cracks behind the screen, nowhere near the middle where the welcome sign wasThere lack of help and the fact that they said they would send someone out is an out right lieI call a *** certified company sent them a picture of the tv and they said its trash, not worth fixing Maybe when they loaded it in the truck the inside screen crackedI am just one man of whom i'm sure Conn's plus years of no customer service has screwedI have a friend that bought a dishwasher thereit took almost months for Conn's to make that rightAt least he didn't get completely screwedFrom the time I bought the tv till the time I tried to take it back only hours went byConn's it's time for you guys to make this rightI have already disputed the sell with the credit issuing bank and will also do with all major credit bureausConn's you guys picked a perfect name for your companySuch a large company, making millions of dollars wont stand behind their productsPatheticI will continue to speak to people going in your store in south Tulsa doing everything I can to keep them from going in until you make this right.*** ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordAs a reminder, you may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** has stated in the complaint: 1. that she thought she purchased a chair, but the item was not delivered; 2. we added insurance and warranty that she did not want; 3. she was not told about the additional surcharge; 4. her items were on sale but did not receive the sale price; and 5. she found her items cheaper from a competitor Our investigation reveals that: 1. Ms***’s signed invoice did not include a chair on the list of products purchased; 2. Ms*** was informed about optional warranty and insurance before her purchase; 3. Ms*** was advised that there is an additional fee for multiple room delivery; 4. Ms***’s sofa and loveseat were on sale, and we credited her account for $437.00; and 5. Ms*** has been informed of Conn’s Price Guarantee Policy which may be found on our website at http://www.conns.com/price-guarantee/ Our records show on April 3, 2017, Ms*** elected to purchase the *** *** sofa and loveseat, a *** *** TV stand, a *** Home theater system, and the *** *** Queen headboard, footboard, and rails. We show Ms*** received free delivery with her qualified purchase but was informed of an additional multiple room surcharge of $Ms*** also elected to purchase a 36-month FurnitureGardPlan on all items, signed her invoice acknowledging that she was aware of the items purchased, and understood the coverage associated with the products listed We contacted the store manager and was informed that Ms*** returned to her local Conn’s stating that she requested for the chair to be included with her purchase but did not receive deliveryMs*** was offered the option to add the chair to her purchase but informed the representative that the chair may not fit anyway and decided not to purchase the item Ms*** also mentioned that she did not want Conn’s Insurance or the optional warranty on her furnitureAt the time of purchase, Ms*** did not have a copy of her declaration page to fax over to remove the insurance but was informed on how to proceed with requesting the cancellation of credit insurance. Property insurance is required in connection with a Conn’s *** purchaseAt the time of purchase, you are not required to purchase the insurance from Conn’sYou can provide proof of coverage under your Renter’s, Homeowner’s, or other insurance coverage by providing a copy of an up to date insurance declaration pageIf you do not have copies with you at the time of purchase, you may cancel the coverage in writing within days of the purchase date to receive a full credit, or at anytime thereafter in writing by providing proof of coverage for a pro-rated refundUpon receiving proof, the unused premium will be credited to your Conn’s accountYou may obtain property insurance from anyone you want or use existing policies issued by insurance companies authorized to do business in your state Ms*** was also provided the Repair Service Agreement Cancellation form to submit and have the optional warranty removed from all products. We were able to confirm that the living room furniture Ms*** purchased was on sale for $We issued a credit for the difference in price of $which was applied to Ms***’s account on May 9, 2017. For Ms***’s records, we will mail a copy of her General Loan Ledger which includes the credit posted for the living room furniture We have included an additional copy of Conn’s Cancellation Requests forms for both insurance and warranty. Please call Conn’s Customer Service Helpdesk at 1-877-358-for details about the cancellation of credit insurance or optional warranty, or visit http://www.conns.com/property-insurance/ or http://www.conns.com/repair-service-agreement/ Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention

Thank you for the opportunity to respond to Mr***’s complaint. Our records show on November 15, 2016Mr***’s *** laptop was approved to be exchanged under the Terms and Conditions of the manufacturer’s. Mr*** was issued a credit up to the original amount he paid
which was $1,to reselect a new laptop. In addition, Mr*** requested to cancel the Repair Service Agreement coverage on his second laptop that was purchased with us. We show the coverage was cancelled according to the Terms and Conditions of the coverage and a credit of $was processed to his Conn’s account onNovember 23, 2016. After further review we found that we did not have a replacement model available; therefore Mr*** requested to have the credit applied to his account. Our records indicate a credit of $1,was processed to Mr***’s Conn’s account onNovember 23, 2016. Again, we sincerely apologize to Mr*** for any inconvenience he experienced during this process We have included a copy of Mr***’s general loan ledger for his records If we be of further assistance, Mr*** may contact our Customer Service Department at1-877-358-1252. Kind regards, Jana ***

Thank
you for the opportunity to respond to Mr*** complaintOur records show
on 10/03/15, Mr*** purchased a ** French Door refrigerator which comes
with a 1-year limited manufacturer’s warranty; no additional coverage was
purchased with Conn’sMr*** refrigerator was
delivered and received in
good order on 10/17/
We
researched Mr*** complaint and found he contacted our service department
on 12/14/stating his refrigerator is not coolingA service appointment was
scheduled for 12/18/15; during the inspection the technician parts were needed
to complete repairsWe show the parts arrived on 12/22/and the technician
installed the new parts on 12/24/Our records show Mr*** contacted our
service department again on 12/26/regarding the same issueA service
appointment was scheduled for 12/28/15; during the inspection the technician
found additional parts were neededWe show we received the parts from the
manufacturer on 12/29/and the technician installed new parts on 12/30/15;
tested unit and unit tested ok Mr*** last service call was received
on 1/4/due to the unit was not coolingOur records show we received approval
from the manufacture for an exchange on Mr*** refrigerator on 1/18/Mr
*** was contacted to scheduled delivery however; he informed the delivery
team that he wanted to re-select a different unit therefore the delivery has
been postponed
Mr*** refrigerator has been exchanged under the
*** of the manufacturer’s warranty which cover an even exchangeMr
*** did not elect to purchase additional RSA with Conn’s which covers the
loss of food therefore; he will need to contact the manufacturer directly to
determine if food loss is covered; no additional compensation is owedMr
*** may contact our Dallas warehouse at 972-225-to schedule delivery
for his new refrigerator.
If we may
be of further assistance, Mr*** may contact Customer Service at
1-877-358-
Kind regards,
Dyeisha ***

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to Mr***s complaint. Our
records show on 12/12/15; Mr*** purchased a *** furniture set
which was delivered and received in good order on 12/13/15. Mr***s invoice indicates at the
time of purchase he acknowledged he was provided a copy of Conn’s Return
& Exchange Policy which states: No
Returns/Exchanges on - Furniture,
mattresses, décor & accessories unless inspected by a Conn’s Service
Technician and found to have a manufacturer’s defect **
We
researched Mr***s complaint and confirmed he received the correct
items purchased. The *** Sofa and
Loveseat has Top Grain Heavy- Weight Leather Seating which is advertised in
our storesThe *** frame (*** *** ***) is only manufactured and produced for Conn’s with TOP GRAIN GRADE
LEATHER on all front facing pieces (seat front, seat back, pillowtop
arm, arm front panels, chaise footrest) and VINYL match on outside arms
& backs. The manufacturer does not use bonded leather or
polyurethane as a cover for this frame.
We
have included a copy of the signage that is provided in the store
Kind
regards,
Kathryn
J***

Thank you for the additional opportunity to Mr***’s concerns regarding collection calls he has received. We appreciate MrMr*** providing the additional information and we would like to assure him the matter is being investigated further. Although we respectfully disagree that we harassed Mr*** or called him a liar, we want to assure Mr*** we are investigating the matter further. Again wee value Mr*** as a customer and sincerely apologize for any inconvenience he has experienced due to this matter. Thank you,Cheryle S***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernsWe have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record As a reminder, Mr*** may contact Conn’s regarding
questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or online at www.conns.com. Mr*** has stated in the complaint: He contacted us for repairs on his stove, but the unit still has not been repaired; andHe is requesting $compensation Our investigation reveals that: There has been a delay scheduling Mr***’s initial service inspection due to we have been unsuccessful locating a service provider in his area; andWe are unable to honor Mr***’s request. Our records show on 11/11/17, Mr*** purchased an ** *** Door Refrigerator and Gas Range and elected to purchase a 48-month Repair Service Agreement on both unitsMr***’s items were delivered and signed acknowledging the items were received in good order on 11/14/ We researched Mr***’s complaint and found that he contacted our service department on 4/17/stating his range is not heating and is displaying an error codeMr***’s service appointment was initially scheduled with a 3rd party service technician for 4/18/However; the service provider informed us that they do not service Mr***’s areaWe attempted to locate a different provider but was unsuccessfulWe contacted the manufacturer to assist in locating a service provider to assess Mr***’s rangeHowever; we have been unsuccessful locating a technicianTherefore; we submitted an exchange request to the manufacturer due to the delay scheduling an initial service appointmentHowever; Mr*** requested to cancel his service order stating he repaired the unit himselfWe offered to reimburse Mr*** that cost of repairs pending he provide receipt but he declined the offerWe also offered to credit Mr***’s account for $(his monthly payment amount) as a gesture of goodwill, but he also declined the offer In regards to our collection efforts, when a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountWe provide our consumers the option to pay in their local Conn's store, by mail, over the phone, or onlineWe also offer the option to schedule recurring payments if it is more convenient, before the due dateAdditionally, if the pay date has changed, Mr*** may benefit from requesting a change of his due date each month Although we are unable to honor Mr***’s request to be compensated for $5000, we are willing to reimburse him for the cost of repairs and also issue a one month credit to his account for $as a gesture of goodwill Conn’s values Mr*** as our customers and appreciates him for bringing this matter to our attention Sincerely, Customer Relations Conn’s Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint First, I disagree with the numerous of service calls that I placed with them regarding repairs to this unit.Next,, Conn's know that this product is a bad productAccording to their records, I purchased this washer from them on 2/13/2016, shortly after it was installed, I started having problems with it. I am not satisfied at all with this unit and I want it removed & replaced with a better washer. Lastly, A blind man can see there is a problem with this unitI am totally unhappy and I want this matter resolved.Fairness is what I am requesting. Remove this unit and replace it with the same unit of it caliber of quality and nothing less of value.
Regards, ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1. He was delivered the incorrect base and was informed the base he wanted was tagged incorrectly; 2. He was told we would credit him for the price difference; and 3. He is requesting to receive $due to the inconvenience and price difference Our investigation reveals that: 1. The sales representative originally put the incorrect model on Mr***’s invoiceHowever; he was made aware that there would be a difference in price for the base he wanted before re-selecting; 2. Mr*** was informed that we would not be able to price match the base; and 3. Awe has agreed to issue Mr*** a $gift card for the inconvenience, however; no further credit is owed Our records show on 7/1/17, Mr*** purchased a *** Queen *** mattress and *** *** Queen adjustable baseWe researched Mr***’s complaint and found that his items were scheduled for delivery on 7/2/During the delivery, Mr*** accepted his mattress but stated that the adjustable base was the incorrect modelTherefore the item was refused and return to the warehouseWe show Mr*** returned to the store on 7/3/and re-selected the *** *** *** *** adjustable base which was delivered in good order on 7/4/We contacted the sale representative and store manager regarding Mr***’s concerns and was advised that the incorrect base was put on the original invoiceThe manager stated that he informed Mr*** before re-selecting the new base that we are unable to honor the difference in priceOur records show Mr*** signed a new invoice and contract acknowledging and agreeing to purchase the base at the retail price of $Although we are unable to honor Mr***’s request to receive credit for the price difference, we offered a $gift card due to the inconvenienceConn’s values Mr*** as a customer and appreciates him for bringing his concerns to our attention Sincerely, Conn’s Inc

Thank you for the opportunity to respond to Mr*** complaint. Our records show on 6/02/16, Mr*** purchased a *** *** *** dinette set which consisted of eight pieces (table top, table leg, (4) side chairs, and (2) arm chairs) with a 36-month Furnituregard Plan on all
eight pieces. Mr*** was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: No Returns/Exchanges on - Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect ** Mr*** also signed his invoice acknowledging that he was given a copy of the Furnituregard Plan brochure and that he understood the coverage associated with the covered product(s). Mr*** elected to pickup his dinette set from our Denver, CO warehouse #144; which was completed on 6/04/16. After researching Mr***’s complaint we found he contacted us on 7/10/16 regarding his table top; stating the table top was leaning. A service call was scheduled; during the inspection the serviceman tightened bolts noticed the table would wobble a little, but notated it was due to the table has two bases which is very steady in the center but not on the corners. The serviceman also notated that the table was not leaning and it was up to the manufacturer’s specifications. We show Mr*** contacted us again on 7/25/16regarding his table top; stating the table top was leaning, loose, and wobbly. Mr*** was contacted on 7/27/16 and made aware that a service call had been scheduled for 8/06/16. At this time we are unable to honor Mr***’s request to exchange his dinette set; based on the last completed service Mr***’s table was found to be up to the manufacturer’s specifications. Mr*** is currently scheduled for 8/06/16; once Mr***’s table is inspected and we receive the serviceman’s report we will be able to determine what further action is needed. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Thank you again for the opportunity to respond to Ms*** concerns. After further review, we noticed additional credits were waiting to be posted to Ms*** account which delayed the refund. The credits have posted and a refund in the amount of $is being processed. We ask that Ms*** please allow 7-days for processing. Again, Conn's values Ms*** as a customer and sincerely apologizes for any inconvenience she experienced due to this matter

Thank you for the opportunity to respond to Mrs***’s complaintWe researched Mrs***’s complaint and found her issue has been addressedOur records show Mrs*** is scheduled to receive her new recliner on 8/18/We sincerely apologize for the inconvenience Mrs
*** experienced during this processWe will mail Mrs*** a $gift card to the address listed on file due to the delay. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513 Kind regards, Dyeisha ***Customer Relations

Thank you for the opportunity to respond to Ms***’s concerns regarding account ***. Ms*** stated she paid her account balance in full but the account remains open. According to our records, Ms*** signed a 32-month retail installment contract on December 12,
2015. That contract included our 12-month no-interest financing promotion (“cash-option”)Per the terms of the “cash-option” the total “cash-option” price of $needed to be paid in full by the expiration date of December 12, 2016. Ms*** paid her “cash-option” within the allotted time; however, the account did not close Conn’s is working diligently to resolve the issue and close Ms***’s account. We ask that Ms*** please allow 10-business days for the account to close. Once the account has closed, Ms*** will receive a close-out letter in the mail for her records Ms*** also stated she requested service on her television. Our records indicate Ms*** contacted us on January 16, to schedule service on her televisionOn January 26, Ms***’s television was approved for an exchange. Ms*** initiated that exchange on that date. Conn’s values Ms*** as a customer and sincerely apologizes for any inconvenience she has experienced due to this matter

Revdex.com:
This letter is to inform you that Conn Appliances, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/16/and assigned ID ***
Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Mr*** has regarding account(s) ***We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information
is located on Mr***’ retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** stated in his complaint that: he paid his account balance in full; the account did not close; and he would like the account closedOur investigation reveals that: Mr*** paid his account balance in full on June 23, 2017; due to a system issue the account did not close; and Conn’s is working diligently to close the account According to our records, Mr*** signed a 36-month promissory note and security agreement on December 1, 2016. Mr*** paid his account balance in full on June 23, 2017; however, due to a system issue the account did not closeWe have identified the system issue and developed a short-term manual process until the systemic remedy is installed and we are in the process of closing Mr***’ account. We ask that Mr*** please allow 10-business days for the account to closeHe will also receive a paid-in-full letter within days of the account closing date.Additionally, once the account closes, any negative credit marks assessed on the account due to the issue will be reversed. We ask that Mr*** please allow the credit bureaus 30-days to update their recordsConn’s values Mr*** as a customer and apologizes for any inconvenience he experienced due to this matter

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you haveWe have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions
by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms*** stated in her complaint that: A payment was processed using her banking information; she does not have an account with Conn’s; and she would like the payment refundedOur investigation reveals that: A payment was made through our automated system using Ms***’s banking information; Ms*** does not have an account with Conn’s; and A refund check in the amount of $was mailed to the address she provided on July 13, 2017. According to our records, a payment in the amount of $was processed through our automated system using Ms***’s banking information. She provided a copy of her bank statement and a voided check for research into the unauthorized payment. On July 13, a check in the amount of $was mailed to the address provided by Ms***Conn’s appreciates Ms*** for bringing her concerns to our attention and we sincerely apologize for any inconvenience she experienced due to this matter

Thank you for the opportunity to respond to Mr***’s concerns regarding accounts ***, *** and ***. Mr*** stated he made payments on his accounts, but they were applied to the incorrect account According to our records, we received a payment in the amount
of $on July 22, 2016. That payment was applied to account ***. On July 25, 2016, Mr*** notified us that the payments were not supposed to be applied to account ***. He wanted $applied to account *** and ***applied to account ***. On August 11, the payments were moved from account *** and applied to the correct accounts. Additionally, the late fees that were assessed on the accounts were reversed. We have attached copies of Mr***’s payment histories as verification. Conn’s values Mr*** as a customer and apologizes for any inconvenience he experienced due to this matter Thank you, Cheryle ***

Revdex.com:This is becoming hilarious at how low Conns is going and how tbey are willimg to make things up just to save maybe $in repairsAs stated in the original complaint our new refrigerator was not famagedThe install crew damaged the door hardware as well as the door to the garage when they removed it to get the new refrigerator I the houseThat was the only time the door has been removedThe damage was not don't by the refrigerator it was from them removing the door and not being careful when leaning it against the wallWhen we pointed out the damage the girl installer offered to just color the scratches in with a sharpee since our door hardware is darkOf course there is dents and scratches to the old refrigerator it was 10+ years oldBut the old refrigerator was in the garage prior to them removing the door and damaging my houseI will not be making any payments to conns for the new appliance until the situation is rectifiedGonna is a scam comoany and screws people over
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The they did not stay in contact and are not counting the times I tried to resolve the problem from the store. They did call me back the second time I called and only agreed to the exchange after I filed a complaint with the Revdex.com. It should not have taken weeks to get it handled. Customer service lost and at least did not respond to my request for service. The problem is resolved now, they delivered a new chair yesterday. My mistake was not trying the chair out before the first delivery crew left. He had such a hard time and had to force it downI believe He knew it was bent but just did not care. He told me it was just because it was new. The replacement does work. I am happy with the new chair jusst not the fact that I had to wait weeks, take off work 1/day and write the Revdex.com to get the issue resolved. The store should have resolved the issue the first time I called and did not get a call back from the manager. I have talked to the assistant manager several times, when I have called. He told me He would have the district manager call me but I am still waiting on that call, thus the reason for the Revdex.com clain

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. MrNava has stated in the complaint: 1. She was told we would refund her delivery for the delay but still has not received the check Our investigation reveals that: 1. We agreed to issue Ms*** a refund for her delivery due to the delayed delivery. The check request has been processed and mailed via *** to Ms*** We have reviewed Ms***i’s complaint and found that the delivery manager agreed to refund her delivery fee due to the delay in the delivery. Our records show there was an error in the initial check request that was submitted but a new check request was submitted on 8/9/17. Refund checks may take up to weeks to receive, however; we have submitted a request to have Ms***’s check expeditedWe sincerely apologize for any inconvenience Ms*** experienced as a result of the delayConn’s values Ms*** as a customer and appreciates her for bringing this matter to our attentionSincerely, Conn’s Inc