Albany RV

With conditions I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will satisfactory to me assuming they keep scheduled appointment and resolve matter Regards, [redacted]

Albany RV released the refund for this customers extended warranty on 8/28/ As for discrepancies with this customers bank contracts, Albany RV is willing to clearly explain the contracts in detail, or answer any questions the customer has in regards to their bank contracts If the customer would like answers or a clear explanation, please contact the Albany RV Finance DeptThank you

Albany RV last contact with this customer shows in If this customer still is having trouble with their shower door, please contact Albany RV service deptor feel free to swing in with the motorhome during regular service hours & we will look at the issue right away Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received a call from Paul the manager at Albany RVHe has made a promise that the parts would be ordered and as soon as the parts come in they will be out to installI have been promised from Albany RV in the past that they would order the parts and be out to installLet's hope that they will follow through this timeThank you all the managers part of the orde that they will follow through this timeThank you Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have been contacted by Albany rv and given numbers that I have requested be sent to me in writingPending receiving these numbers in a timely matter the issues will be resolvedWhat I find troublesome is that the base price of the camper was not the number I was quoted when I decided to purchase the camper Regards, [redacted]

Albany RV has this customer scheduled for a service appointment on 7/27/which was setup by a service advisor with the customer via phone on 7/14/Thank You

Albany RV was in contact with the customer on 6/23/to inform them that their water manifold system is being shipped to their house As of now there are no outstanding repairs for this customers RV In regards to the the $reimbursement, Albany RV is issuing & mailing this check on Friday, 6/24/Thank you

I have reviewed the response made by the business in... reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Repairs still have not been made and I lost a day of leave Regards, [redacted]

This customers deposit was refunded to their credit card on 10/3/ They should contact their credit card company to confirm

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not really accepting this response but there is nothing I can do about itThis is very bad serviceI'm camping right now and we are going to use the showerI know the silicone will not hold and if it doesn't there's going to be further troubleRegards, [redacted]

This customer is not a customer of Albany RV's Furthmore, when they at Albany RV they treated employees at Albany RV very poorly Albany RV is under no obligation to help this customer & is not forced to perform work for this customer This customer should look to get their RV serviced elsewhereThank You

Albany RV is not reimbursing the customer for the cost of their extended warranty Also the customers extended warranty does not cover Albany RV to transport their RV for service repairs The customer should refer to their extended warranty where it explains what is covered under the warranty Any transportation of a customers RV is/was being done by Albany RV out of courtesy for the customer Any rv service that is requested for Albany RV by any customer to go on-site to the customers RV has an onsite service charge, or if using an extended warranty the customer would have to pay the extended warranty deductible

Albany RV is reaching out to the customer to work on fixing the customers issues Albany RV service manager is contacting the customer right away to work on their problems

Albany RV had a service appointment scheduled for the customer at the dealership on 8/23/ The customer did not show up for the appointment Albany RV can schedule another service appointment for the customer if they choose to have Albany RV do their service work Albany RV doesn't go on site to where the customer keeps their RV, it is out of our service areaThank you

At this time Albany RV has no outstanding service concerns with this customers motor home If the customer has other service issues, Albany RV is fully capable of assisting the customer As of right now Albany RV doesn't have anything outstanding with this customer related to service

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Yes they sent a technician to look at the furnaceHe removed it and I have not heard anything from them stating parts were orderedThis is a ongoing problem with this businessThey say they order parts and it takes a month for them to come look at the problem, another month for any parts to arrive, and months for them to bring the partWhen you are dealing with a furnace and have no heat, this time lapse is totally unacceptableAll of my pipes are now frozen in the camper, if they crack Albany RV is stating they will not be responsibleThis is wrong since I took out a additional parts warranty for this reasonRegards, [redacted]

Albany RV's response to this customer is still the same Albany RV understands the customer doesn't like this answer but if the customer is using their RV currently in Florida, then Albany RV cannot offer any service Albany RV has spoken to this customer Currently the customer is using their RV in Florida, so Albany RV cannot service it The customer has been in contact with [redacted] RV in regards to having them provide service The customers RV is under manufacturers warranty, Albany RV is not refunding the customer or replacing the RV If the customer would like Albany RV to service their RV, Albany RV can provide that service once the RV is back in NY, after the customers are no longer using it

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.... Yes, RV One has reached out to us to resolve the issues. However, nothing to date has been fixed and/or replaced on our RV. We are still waiting for the parts needed to fix our camper. Regards, [redacted]

Albany RV has submitted the customers deposit in to be refunded. It will be refunded on Friday, 3/23/18. Albany RV did not change the agreement on this customer. In order to purchase the RV the customer wanted to buy, the banking institutions that would offer financing for the RV... are requiring more money down then the initial deposit left by the customer. Albany RV called the customer & told them this. The customer doesn't want to do any more money down, which is fine but the purchase of the new RV cannot be completed without agreeing to the banking institutions requirements.