Albany RV

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Albany RV service dept. is calling the customer today to review the work that was performed.  Albany RV will not buy back the customers RV.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided they send me the Service Manager and Assistant Service Manager's names, direct phone numbers and their email addresses. 
Regards,
[redacted]

Albany RV was at the customers house on August 10th.  Albany should have reached out to the customer to update them regarding their service issues.  Albany RV is calling the customer today to review the customers issues.  All of the issue the customers RV is having are covered under...

the manufacturers warranty.  Albany will fix the customers RV under manufacturers guidelines, we cannot replace an entire unit for service issues.

Albany RV apologizes for the customers inconvenience.  Albany RV contacted the customer & set up a service appointment for 5/19/17 to fix the issues.  Thank you

Albany RV has been in contact with this customer most recently 8/15 & today 8/18.  Albany RV is going to the customers house with two technicians to service the unit on 8/25.  Albany RV will contact [redacted], the manufacturer of the RV, to see what type of compensation they can offer the...

customer because of their issues.

Albany RV apologizes for the customer having service issues.  Albany RV does have the service appointment scheduled with the customer to address their issues.  Going forward the customer can contact either the service manager or assistant manager for their service needs if they chose not...

to speak to their assigned service advisor. Thank you

Albany RV had a service appointment scheduled for the customer at the dealership on 8/23/16.  The customer did not show up for the appointment.  Albany RV can...

schedule another service appointment for the customer if they choose to have Albany RV do their service work.  Albany RV doesn't go on site to where the customer keeps their RV, it is out of our service area. Thank you

Albany RV is currently working with the customer to resolve their camper service issues.  All of the parts that are needed to fix the customers unit are either at the dealership or on order from the factory.  Once all of the parts are at the dealership, Albany RV will either schedule an on...

site service appointment to address all of the issues or if the customer would like to schedule an in shop service appointment Albany RV will schedule that for the customer. Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The service manager did not call me yesterday as they said he would, just as they said they would last week and didn't! I did get an email a short time ago today telling me a "team of guys" will be at my house on Sept 11 to get the slide in. I have asked what the plan is? How do they plan to get the slide in, where will it be going to? For how long? What is the plan for the repair?  I am scheduled to work that day and have already taken several days off to be there when they come to "fix" this unit! Again if they called and discussed it with me I would have told them I'm not available that day! Once again I reject that this issue is in any way resolved. Nothing has been done to the unit. When it is repaired I will have no issues accepting it as resolved but until then I will not!
Regards,
[redacted]

Albany RV is aware of the issues & apologizes for the customers inconvenience.  Albany RV service has been in touch with the customer & has all of the parts needed to service the customer on order.  Once the parts come in Albany RV will contact the customer set up a time to fix...

their RV.

This customer is not a customer of Albany RV's.  Furthmore, when they at Albany RV they treated employees at Albany RV very poorly.  Albany RV is under no obligation to help this customer & is not forced to perform work for this customer.  This customer should look to get their RV...

serviced elsewhere. Thank You

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response time to get a resolution to my problem has been atrocious from Albany RV given the nature of the potential damage to my trailer.  I have repeatedly asked to have a timeline for work repairs in writing and was not granted this request.  Once they did finally go to my trailer I requested that I again receive something in writing to state what was performed and what was the timeline for the additional steps.  I did finally receive some communication from the manager of the service department and just yesterday also spoke to the new service person in charge of coordinating my repair(s).  Unfortunately, neither individual seems to be able to provide me anything in writing and the next steps and timeline is extremely vague.  I do not have an intention of closing out this claim until I am confident that the repair(s) have been completed.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below....


Yes, RV One has reached out to us to resolve the issues. However, nothing to date has been fixed and/or replaced on our RV. We are still waiting for the parts needed to fix our camper.
Regards,
[redacted]

Albany RV apologizes for the miscommunication regarding scheduling a service appointment for you popup.  Albany RV called the phone number provided & went to voicemail, a voice message was left for the customer to call up back & Albany RV will schedule a service appointment for the week...

of 9/25-9/29. Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted].  We have started to work out the issues, but due to the complexity and number of issues...

it will take a month or two to fully resolve the problems.  No repairs have been made yet.
  
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]