Albany RV

Revdex.com spoke to Mike at business and the following was relayed: I appreciate the customer's situationHe needs to call the manufacturer, *** ***, and file a claim for good will from their motor home divisionRevdex.com located the following information for *** ***: http://www.***.com

Albany RV has ordered & given the microwave to the customer. Albany RV is sending the customer a check for their requested amount

Albany RV doesn't have a listed Veteran Discount of $ With that being said, Albany RV makes a point to give any Veteran or any service member the very best possible price at the time of sale, as we were founded by an Army Veteran, & retired state police officer This
customer notified Albany RV after the sale & after being given the very best possible price for their RV Albany RV was sorry about this confusion for the customer so Albany RV issued a $discount in the form of a check to the customer. In regards to the "Refer A Friend" program Albany RV offers, the customer would have needed to fill out both coupon A & coupon B in their customer care packet that received when purchasing their new RV & follow the directions in submitting them Albany RV doesn't not have the coupons on file for this customer If the customer would like to send those in to the dealership Albany RV would be happy to send them their refer a friend $checkThank you

Albany RV FedEx'd this customer registration to their home on 7/12/17, immediately after receiving back from NY State DMVThank you

On 11/11/15, Albany RV went on-site to this customers house and fixed the following issues that the customer was having with their motorhome that are all covered under the manufacturers warranty: Installed A/C register ring, fixed heat shield, performed recall for drivers seat, fixed radio issue,
replaced windowAs of 11/12/the only remaining issue with this customers RV is a fiberglass issue that Albany RV has taken pictures of & submitted to the manufacturer for warranty approval & to a local body shop for repair Once warranty approval is granted from the manufacturer, Albany RV will can schedule an appointment for this customer to take their motorhome to the body shop for the repair to be completeThere is nothing wrong with this motorhome that would hinder this customer from operating & using their motorhome to the fullest capacity Thank you

Albany RV has been onsite to the customers RV to diagnose & take pictures of the issues the customer is having This is required by the manufacturer of the RV Albany RV service manager is also in contact with the customer to help resolve their issues

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I believe that my issues are not just cosmetic I believe there is damage to the walls that can result in the elements getting into the walls that have the potential to become a health hazzard by creating mold The walls are buckled and this trailer should have never been delivered damaged The amount of money I financed to receive my trailer damaged is acceptable I have requested a replacement and was informed that if I want a replacement they would have to only allow fair market value and a new contract would have to be made Obviously there would be a lot less or no fair market value because I received less than what I purchased in the first place.
Regards,
*** ***Consumer provided update: The damage to the roof causes the damage to the walls. It is not cosmetic as the Business indicatedPictures attached

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowits been two weeks since someone looked at my camperI have left more messages inquiring about the fixSomeone told me the original girl handling my case is no longer working thereSo I got a message from a Paul that said tne part was being ordered, that was a week agoI just called and I was told the part was there but no one called me to schedule the installationSo of course she couldnt schedule the installation and im still waiting for someone to call me backWe are going away with the camper july 1st and if this thing is not fixed after ive been calling non stop for answers for a MONTH now, I will definitely be taking this issue higherAbsolutely unacceptable service after purchasing a $40k camperAnd I dont appreciate the attitude in the response, which was ***Fix my damn camper, thats all im asking!!!!!! I have yet to see this $check for reimbursement for parts as wellI have a feeling I will be waiting a while.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 11/I received a letter from Albany RV stating “ These keys enclosed are for your unit that you purchased from albany rvSorry for any inconvience (inconvenience) this may have caused” The issue is that there was no key in the envelopeI called Albany RV times over the next days and received no call backOn the 3rd day I received a callback saying that I am not the only customer with the missing key issue and they are working with the post office to find the keysweeks later I still did not hear back from Albany RVI called again and received a callback stating they are waiting for the reply from the post officeI asked when I can expect a call back and was told they dont know...and that they did everything they couldI asked for having the locks replaced at their cost since it seems that someone has possession of my keys and location of my RVI was told to contact the service department to make an appointmentDue to previous issues with the service department and their lack of customer service,skilled workers and follow up I do not see any reason in working with them and request that a local (to me) knowledgeable RV technician replaces the locks in question(something Albany RV still didn't inform me of)I did not cause this issue and should not live in fear of theft of my my personal propertyIdentify which key was lost and pay for local ( to me ) RV technican to come out to my location and replace locks
Regards,
*** ***

Albany RV does refund all deposits for customers who decide not to purchase or cannot purchase an RV. Albany RV does inform customers that it can take up to days for a refund to take place. Albany RV has refunded this customers credit card of 10/3/

Albany RV spoke to this customer today & emailed her a cancellation form for her extended warranty Once Albany RV gets the form back, they will process her extended warranty refundThank you

Albany RV has spoken to this customer. Currently the customer is using their RV in Florida, so Albany RV cannot service it. The customer has been in contact with *** RV in regards to having them provide service. The customers RV is under manufacturers warranty, Albany RV is not
refunding the customer or replacing the RV. If the customer would like Albany RV to service their RV, Albany RV can provide that service once the RV is back in NY, after the customers are no longer using itThank you

Albany RV spoke to the customer about their concerns & are willing to work with the customer to provide the best possible service for them in the future should anything ariseThank you, **

Albany RV has been in contact with the customer today 1/10/& updated them on the furnace repair

Revdex.com spoke to T.Jat business and the following was relayed: We told them to bring it up to us and we would take a look at itWe would have swapped it out with the same weight distribution system, at no chargeThey wanted an upgrade, which we would have to charge them for, and they did not like our priceThey went somewhere else and had it done

Albany RV service manager is calling this customer right away to schedule a time to replace the slide topper fabric & decals that the customer is requesting Thank you,

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. My camper floor was in perfect condition! It was in perfect condition when I did the walk through in Albany RV's service area. It was noticed after the delivery by Albany RV's transport to my campground. It was stored securely and it was a mild winter. The damage is only where the slideout is located. The rest of the flooring has no damage. The sub flooring is in perfect condition also! There response to this issue is unacceptable. Regardless if my camper is a 2005, I did not find it the way I left it!
Regards,
[redacted]

The Albany RV service dept. is in contact with this customer in regards to what service this customers used motorhome needs & is covered. Thanks