Albany RV

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I have  received a call from Paul the manager at Albany RV. He has made a promise that the parts would be ordered and as soon as the parts come in they will be out to install. I have been promised from Albany RV in the past that they would order the parts and be out to install. Let's hope that they will follow through this time. Thank you all the managers part of the orde that they will follow through this time. Thank you. 
Regards,
[redacted]

This customer purchased a used camper with a 30 day warranty.  After the warranty was expired the customer experienced issues with the camper.  Even though the warranty had expired, Albany RV went on-site to the customers camper on multiple occasions to service this customers camper at no...

charge.  Recently Albany RV scheduled another onsite appointment free of charge for this customer to look at their issues but the customer cancelled the appointment.  Albany RV has been in contact with this customer in efforts to help the most efficient way possible.  Thank you, [redacted]

This customers RV has suffered a cold crack in the linoleum floor.  It is evident to see that is what has occurred from the pictures the customer provided the service manager.  This is a common problem that happens with RV's over time.  This customers RV is a 2005 & out of...

warranty that would cover any such issue.  Albany RV sympathizes with the customer & can provide the customer with a price to fix this common problem.  Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have been contacted by Albany rv and given numbers that I have requested be sent to me in writing. Pending receiving these numbers in a timely matter the issues will be resolved. What I find troublesome is that the base price of the camper was not the number I was quoted when I decided to purchase the camper. 
Regards,
[redacted]

Albany RV's service manager is calling the customer today to let them know that we will be out on 9/11 to get the RV & bring it in for service. Thank you

Albany RV went on site to the customers RV to fix the customers furnace on 1/8/17.  Albany RV have the parts on order from the manufacturer.  As soon as the part comes in from the manufacturer Albany RV will fix the customers furnace & bring it back to the customers RV for...

installation.

Albany RV offers a 30 day warranty on the used RV's that we sell.  This customer is out of warranty regarding the work that needs to be fixed.  The customer would have to pay the service work that they are requesting to be done.  The current work that they are looking to have done is...

not covered from their initial purchase.

This customers refund check was cut & mailed on 6/24/16.  All refunds are done on Friday's & as a company policy are refunds can take up to 30 days from request.

The Albany RV service manager spoke with Mr. [redacted] on 3/20.  All of his repairs on his unit are now complete.  Albany RV agreed to store Mr. [redacted]'s RV for a few weeks until he can pickup the RV.

Albany RV agrees to the customers request & is sending Mr. [redacted] his desired request. Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm not really accepting this response but there is nothing I can do about it. This is very bad service. I'm camping right now and we are going to use the shower. I know the silicone will not hold and if it doesn't there's going to be further trouble. Regards, [redacted]

This customer was spoken to today 4/27/15 by Albany RV.  Albany RV is sending out this customers refund check this Friday, 5/1/15. Thank you
[redacted]

This customer has been in constant contact with Albany RV service dept. & RV One's VP of customer service.  The VP of customer service has spoken to this customer on multiple occasions & works directly with him.  Albany RV doesn't not offer free onsite RV service & this...

customer lives well outside the boundaries of Albany RV's customer pay on site service.  This has been explained multiple times to the customer, he chooses not to agree, Albany RV cannot help there.  Albany RV has gone above & beyond in their efforts to assist this customer as best as possible since the customer refuses to bring his RV to the dealership to get is serviced properly.  Please contact Albany RV service dept. & they can look into reimbursing this customer his out of pocket expenses, as this was an offer made by Albany RV originally to this customer. Thank you

Albany RV has been in contact with the customer.  Albany RV went onsite to the customers RV to diagnose & fix items on 8/7/17.  Albany RV is currently getting approvals for all other work that needs to be done & is in  touch with the customer. Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Albany RV has spoken to this customer & has scheduled an on site appointment for them for October 6th.  At that time Albany RV will install the new microwave front & remove the damaged tent section to ship back to the factory to make sure that the replacement tent section is an exact...

match for the customer.  Once the new tent section arrives at Albany RV, Albany RV will go on site & install the new tent section. Thank you

Albany RV does not offer any structure warranty on an  8 year old, used trailer.  Albany RV installed a new awning on this trailer, no color was specified.  Albany RV will not replace the new fabric on the awning installed on an 8 model year old, used unit.  If the customer...

chooses to purchase new awning fabric, Albany RV would install that for them free of charge.  Thank you

We have spoke with Mrs. [redacted] today and she claims she has no issue with Service.  She does not want us to look at it or fix their RV. She wants her money back.  She was offered to bring it to the dealership to be inspected and make needed repairs. She declined.  Albany RV is not going...

to issue a refund for the RV.  The customer purchased a used popup, the popup was prepped & demo'd to the customer as stated in the buyers agreement. Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Yes they sent a technician to look at the furnace. He removed it and I have not heard anything from them stating parts were ordered. This is a ongoing  problem with this business. They say they order parts and it takes a month for them to come look at the problem, another month for any parts to arrive, and months for them to bring the part. When you are dealing with a furnace and have no heat, this time lapse is totally unacceptable. All of my pipes are now frozen in the camper, if they crack Albany RV is stating they will not be responsible. This is wrong since I took out a additional parts warranty for this reason. Regards,
[redacted]

I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear.
Albany RV obviously doesn't keep great records because I was talking to Christina 5 times in 2014 and again in 2015. Albany RV is 3 hours away and I was told by the head of there service dept Paul I believe that I was to take my RV to [redacted] to get it repaired but then Albany RV refused to pay. They didn't tell me that and I waited 6 months to find out because they didn't even tell [redacted] they where not going to pay. My RV was up in there shop for more then 2 months and it came back more damage then it did going up. I wish they would do what they say they will or I will need to get my attorney involved. This RV has been broken from the very first time I got it and they still have not fixed it. I have done everything they asked and now there response is just drive up 3 hours and we will fix it. I have all the paperwork from there tech who was here and he wrote down everything that needed to be repaired by them, that was over 2 years ago. This is how the company does business and they are the ones who told me to go to this other dealer who Albany RV called up and made this appointment then they didn't pay. So this is unacceptable to me. I would like Albany RV to call me to get this matter straighten out my number is ###-###-#### but like every other time they will not call that's what they do. Thank you [redacted]