Alder

Complaint: [redacted] I am rejecting this response because: No one has reached out to me or spoken to me whatsoeverI am not switching to a new company nor do I plan toI simply would like for alder to release me from my contract with them and cancel my services Sincerely, [redacted]

July 28, RE: [redacted] To the Revdex.com, Our records indicate we were never made aware that there was a problem with the camerasWe are happy to dispatch a technician to resolve the issue With all due respect Mr***’s statement that “All a burglar has to do is cut the power and kick the door in and unplug the alarm panel,” is not accurateThe technician will be happy to explain how the alarm system functions when he arrives to look at the cameras Sincerely, Brandt N [redacted] | Alder Compliance Manager

February 16, 2018RE: [redacted] To the Revdex.com,Thank you for contacting usOur records show that Ms [redacted] has only scheduled one appointment rather than sevenAlso, prior to the installation of the alarm system we explained that it is her responsibility to cancel with her previous providerWe apologize if this wasn’t clear.As a gesture of goodwill we have waived Ms***’s past due balance of $and given her months of service at no chargeOur customer service department will contact her shortly to schedule a technician to come to her home.Sincerely, Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because: Alarm Protection has not determined if they will grant my request of terminating my Mother's contract with no additional charges They are requesting her account information.Can you send this account number to them for me (#***)? Sincerely, Lucretia S***

November 22, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usWe are willing to consider Ms [redacted] ’s request but we would appreciate the opportunity to have a technician look at the alarm first to see what might be causing the problemWe can get someone out to Ms [redacted] ’s home relatively quick and at no cost to her if she will allow us to do so.Sincerely, Brandt N [redacted] | Alder Compliance Manager

January 30, 2017RE: ? ? ? [redacted] ? To the Revdex.com of Utah,? ? ? ? ? ? ? We spoke with Mr [redacted] and were able to work out a mutually beneficial solutionThank you for your assistance with this matterSincerely,? Brandt N [redacted] | Alder Compliance Manager

November 17, 2017RE: [redacted] To the Revdex.com, We have honored Ms [redacted] ’s wishesA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N [redacted] | Alder Compliance Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me All of this could have been avoided if the reps had followed thru months ago Hopefully, things will be better going forward Sincerely, [redacted]

? Complaint: [redacted] I am rejecting this response because:to whom it may concern,I reject this offer, the reason we canceled was that we can't afford the contract we are on a fixed income and can't renew the contract we told them this and we don't owe any money they are charging for a new contract which we did not renew they renewed it after we told them we were not renewing? we can't afford it that's why we went to the Revdex.com,they are trying to force us to take another contract which we can't afford,that is not right we have been trying to get out of the contract for over a yr.and they told us to sell the contract to someone else ,so I told them I would stay until the contract was over then I called and they said I had to call again in oct.then they said they needed to speak to my husband and then they told him that they were renewing themselves and I told them no and they did anyway I find that wrong ,I don't want the contract and they keep adding payments to a contract I did not ask for.,that's why I need your helpbecause I paid all thru oct.2017,when the contract was over.Alder terminated the service we do not have any sevice from them they are charging but they did terminate the service with us yes they offered a lesser service for a while but right now we can't afford it and because they want to force us I realy don't want it that's not right,my? no.is? if you need to speak to me,please feel free to call Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ALDER and I have reached an agreeable outcomeThank you for your assistance Sincerely, [redacted]

April 3, 2018RE: [redacted] To the Revdex.com, If Mr [redacted] would like to be released from the agreement we will honor his wishes on the condition that he return the $he was given to payoff his previous contract.Sincerely,Brandt.N? | Alder Compliance Manager

January 30, 2017RE: [redacted] To the Revdex.com of Utah, We spoke with Mr [redacted] and were able to work out a mutually beneficial solutionThank you for your assistance with this matterSincerely, Brandt N [redacted] | Alder Compliance Manager

July 20, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usWe did have an appointment scheduled with Ms [redacted] but due to unforeseen circumstances we needed to change it to the day before the original dateWe attempted to reach Ms [redacted] without success so a voicemail was leftOur technician showed up but no one was homeWe called the customer days later and she immediately said “stop calling” and hung upWe would have been more than happy to fix the system but we also wanted to honor Ms [redacted] ’s requestAs a sign of appreciation for being a loyal customer all these years we will waive the past due balance and cancel the agreement as requestedWe wish Ms [redacted] the best and it was a pleasure to serve her.Sincerely, Brandt N [redacted] | Alder Compliance Manager

October 12, 2017RE:? [redacted] ? To the Revdex.com,? I have attached our response to the original complaint which states that we canceled the renewal and he would only be bound to the terms of the original agreementThere is no mention of us canceling his original contract, only the renewalMr [redacted] was still responsible for canceling the agreement once the term was overAs a courtesy, I have canceled his accountIf Mr [redacted] has any questions he may call us but we ask that he speak to our representatives in a respectful manner.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

January 28, RE:? ? ? ? ? ? ? ? ? [redacted] To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Please refer to my original response on the Revdex.com website where I attached a copy of your contract for your review As stated before, we will agree to release you from the contract on condition you pay the past due balance Sincerely, Brandt N [redacted] | Alder Compliance Manager

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? They need to send me a letter stating the new rate on a month to month basis with no contract agreement and they will stop claiming I have a contract Sincerely, [redacted]

March 3, 2017RE: ? ? ? [redacted] ***? To the Revdex.com,? Thank you for bringing this matter to our attentionOur records indicate a final bill was already sent, however, I have instructed our Retention department to send anotherThank you for your assistance with this matter.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

April 6, RE:? ? ? ? ? ? ? ? ? [redacted] To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The agreement Ms [redacted] signed was in plain language and the terms were stated clearlyWe also went over each detail of the agreement with her over a recorded phone call and she confirmed she understood all the termsAdditionally, we sent Ms [redacted] a check for $ [redacted] on 1/21/ to pay her remaining balance with ADTIf Ms [redacted] would like to be released from the agreement she will need to return the $ [redacted] and pay 90% of her remaining balance Sincerely, Brandt N [redacted] | Alder Compliance Manager

? Complaint: [redacted] I am rejecting this response because: the length of the contract being months is just unduly long, regardless that I signed it and was asked if I had signed it, since I was never explained that ending the contract would require me to pay the remaining of the month contractAs for the two times the alarm has gone off in the middle of the night, it was about a month apart in both July and August but I did not write down the dates Sincerely, [redacted]

December 13, 2017RE: [redacted] *** To the Revdex.com, Attached is a copy of Ms***’ agreementThe paragraph directly above her signature discusses the cancellation policy.Sincerely, Brandt N [redacted] | Alder Compliance Manager