Alder

September 11, 2017RE: [redacted] and [redacted] To the Revdex.com, Thank you for contacting usMr [redacted] originally signed with us on 2/20/and he renewed his agreement on 6/17/Our concern with this complaint is that it is being filed more than a year after the renewal took placeWe are also confused with the allegation that we acquired the renewal by masquerading as ***Why would we pretend to be another company to someone who already had done business with us for the previous four years and how would we know the customer had an [redacted] alarm at another address? We will release the [redacted] ’s as a courtesy but we reject each of their claimsSincerely, Brandt N [redacted] | Alder Compliance Manager

April 2, 2018RE: [redacted] ***To the Revdex.com, We have issued Ms [redacted] a free month of service and our scheduling department will contact her shortly to schedule a time to move the system to her sister’s homeThank you for your assistance with this matter.Sincerely, Brandt.N ? | Alder Compliance Manager

August 1, ? RE:? ? ? ? ? ? ? ? ? [redacted] ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Mr [redacted] ’s request for the cameras to be removed and the reduction to his monthly rate was already granted on 7/25/Please let us know if there is anything else we can do for Mr [redacted] ? ? Sincerely, ? Brandt N [redacted] | Alder Compliance Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks to you your help my mom's money has been refunded and this matter has finally been resolvedThank you so much for your assistance~ [redacted] Sincerely, [redacted]

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

May 19, 2017RE: ? [redacted] ? To the Revdex.com,? Thank you for contacting usWe have spoken with Ms [redacted] and arrived at a resolutionThank you for your assistance.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because: As reasons ? stated before, and we have? ? shipped? and returned? the equipment you installed in my home(white square box)if, there's any other piece of equipmentplease identify it and ? we will return that also Sincerely, [redacted] ***

? Complaint: [redacted] I am rejecting this response because: It does not tell me if the lowering of the monthly rate is for the balance of the original ? contract that expires in June of 2020? or does it extend it for another months.? I want it in writing that if I? accept the lowering the rate from to a month? DOES NOT EXTEND THE CONTRACT.? ? ? Lowering the rate was not fully discussed with Dillon.? Another customer rep did say they could probably lower the rate for another month contractNO WAY.? For the balance of the June contract only which would be fulfilled in June of Sincerely, [redacted]

November 22, 2016RE: [redacted] To the Revdex.com of Utah,We spoke with Ms [redacted] on 11/21/and she expressed frustration for having to pay a service fee in order for a technician to be dispatchedIn order to be accommodating we agreed to send her a technician at no chargeThank you for your assistance in this matterSincerely, Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because:I have documentation that shows I gave them more then the required day notice time to cancel the service (in Writing).They did however refund the august payment they drafted, but sent me a form to fill out to finalize the cancellation but said I still oweplus dollars to completed itI signed the document but stated on said document that I did not owe the money and the account must be closed Sincerely, [redacted] ***

November 22, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usWe attempted to contact Mr [redacted] to discuss why he felt he was mislead back in February of but we were unable to reach himPlease have him contact me at 385-218-to discuss.Sincerely, Brandt N [redacted] | Alder Compliance Manager

July 19, 2017RE: [redacted] *** To the Revdex.com, Ms [redacted] was sent the attached contract which she signed and returnedWe are unsure of how we could have “swindled” her into signing an agreement that arrived in the mail and which she could study for as long as she wishedIt doesn’t seem fair to use the system for nearly years and, after the home was auctioned, claim she was lied toAdditionally, Ms [redacted] called us in May asking for a lower rate and we agreed to $a month, a rate that is far below the standardAs a gesture of goodwill we will allow Ms***’s agreement to expire on the original expiration date of 4/9/18, rather than 9/2/20, but we will not be able to end the contract before that.Sincerely, Brandt N [redacted] | Alder Compliance Manager

February 22, 2017RE: [redacted] *** To the Revdex.com of Utah, Thank you for bringing this matter to our attentionBelow are the allegations made by Mr [redacted] as well as our response to them.Allegation 1: “I was told that if the alarm goes off, that I would receive a call to check on the status of the alarmIf I set it off or if I have a breakinThat never happened when I set the alarm off.”Response: Mr [redacted] called us on 8/24/asking why he hadn’t received a call and we explained that because the alarm was disarmed within seconds a call was never madeThe system allows the individual seconds to disarm it to differentiate between someone returning home and an actual intruder.Allegation 2: “The customer service people will not help with fixing the problem, they pass you back and forth.”Response: The notes on Mr***’s account show that we have tried troubleshooting with him over the phone to fix the problems to avoid charging him the cost of dispatching a technicianThe notes from 2/6/state that Mr [redacted] informed us that he didn’t believe the door sensor was placed correctly and after we were unable to resolve it over the phone the representative stated that he was sending a technician at no charge to fix the problem.In addition to the dispatch of the technician we will credit Mr***’s account months of service at no charge as a gesture of goodwillThank you for your assistance with this matter.Sincerely, Brandt N [redacted] | Alder Compliance Manager

March 15, 2018RE: [redacted] To the Revdex.com,Thank you for contacting usMr***’s refund was submitted to his bank on March 7thPlease let us know if we can do anything else for him.Sincerely, Brandt N [redacted] | Alder Compliance Manager

May 25, RE: [redacted] To the Revdex.com, We have honored our part of the agreement, we are sorry if Ms [redacted] feels otherwiseUnfortunately we are unable to cancel her agreement at this timeIf there is any other way we may be of assistance to Ms [redacted] please let us knowSincerely, Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because: Again, this complaint is for Valerie Buffington which was incorrectly spelled as Valrie T Sparkman account number [redacted] This is a? senior who is unable to handle businessAs stated in the complaint,the issues happened to herThe complaint was documented and written by myselfDetailed information was given including the account numberAs of date, it continues to get re-directed to me,? daughter and writer Sincerely, [redacted]

To? the Revdex.com,? Thank you for contacting us? Ms [redacted] , we just forwarded this information to the area manager that is in Washington, we apologize for the experience you have had with our sales representative, we would like to assure you that this will not happen again Thank you for bringing that to our attention

Complaint: [redacted] I am rejecting this response because: I no longer want the service I have stressed that many timesHowever I called multiple times to cancel after the first time they would not let meThe service has not worked since last year they have not tried to come out or write to see if the service was working properlyI told them one time before and the representative told me Sincerely, [redacted] ***

November 17, 2017RE: [redacted] *** To the Revdex.com, Thank you for contacting usMr [redacted] ’s account was already canceled and we will not attempt to contact him again.Sincerely, Brandt N [redacted] | Alder Compliance Manager

December 28, RE:? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Ms [redacted] ’s account has been cancelled and our records indicate her refund is being processed and once approved will immediately be shipped out to ther Sincerely, Brandt N [redacted] | Alder Compliance Manager