Alder

November 22, 2017RE:? [redacted] ? To the Revdex.com, Thank you for contacting usMs [redacted] signed up with Alder on 4/29/and has never mentioned these allegations to us in all that timeWe have attempted to reach Ms [redacted] to discuss this matter but we have been unsuccessfulI left a message on her voice mail with my direct number and I would be happy to discuss this with her anytime that works for her.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

Customer: [redacted] Account Number:Tothe Revdex.com, Thank you for contacting usWe have reviewed Ms[redacted] 's account in order to better understand her complaintWe would like to address her issues by lowering her monthly rate and crediting her a month of service for any inconveniences in the pastWe have been unable to contact her through the phone and have sent an email in the hopes of reaching an amicable resolution

November 17, 2017RE: [redacted] To the Revdex.com, Ms [redacted] canceled within her three day right of rescission and she was never chargedWe apologize if the installation disrupted Ms [redacted] ’s eveningSincerely, Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because: like I said I was not home to sign anything I was at workIf you telling me that some one forged my name I need a copy of that agreement ASAPLike I said it’s going to be hard to prove I was at two places at the same timeYou should have no signature from me I need that agreement sent to me Sincerely, [redacted]

November 30, RE: [redacted] To the Revdex.com, We would like to offer Ms [redacted] two months of service at no charge and a reduced monthly monitoring rate of $ [redacted] to compensate her for any inconvenience she has experiencedWe would also like to offer to send a technician at no charge and at her earliest convenience to fix any issues the alarm system may be having Sincerely, Brandt N [redacted] | Alder Compliance Manager

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is? satisfactory to me Sincerely, [redacted]

? Complaint: [redacted] I am rejecting this response because:? I rejected the offer of below because I want to see if they come to repair it on the 1/2/before I accept it Sincerely, [redacted]

September 29, 2017RE: [redacted] To the Revdex.com, Thank you for contacting us and we apologize for the inconvenience Ms [redacted] has experiencedOur records indicate that her account was credited $for the system downtimeWe would also like to offer her an additional months of service at no charge and reduce her rate from $to $However, if she would still rather cancel our agreement we will honor her wishes.Sincerely, Brandt N [redacted] | Alder Compliance Manager

December 9, 2016RE: ? ? ? [redacted] ? To the Revdex.com of Utah,? ? ? ? ? ? ? Our records show that Mr [redacted] was credited months of free service but because a payment was returned on 10/14/the months covered September, October, and November rather than October, November, and December as he had anticipatedWe want Mr [redacted] to be happy with the service he receives from Alder and we feel that the months of free service and a camera at no charge demonstrates our commitment to meeting his needs.? ? Sincerely,? Brandt N [redacted] | Alder Compliance Manager

January 11, 2018RE: [redacted] To the Revdex.com,Thank you for contacting usWe have been in touch with Ms [redacted] and we were able to resolve her concerns.Sincerely, Brandt N [redacted] | Alder Compliance Manager

July 20, ? RE:? ? ? ? ? ? ? ? ? [redacted] ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The reason Mr [redacted] was charged twice in May, June, and will be charged twice again on July 27th is because his activation fee of $was split up between those three monthsSo in addition to his regular monthly bill of $an additional $was chargedHowever, due to the confusion, we still refunded Mr***’s moneyThe activation fee and monthly rate are both listed on the agreement, if Mr [redacted] has any questions regarding this I will be happy to speak with himMy number is ###-###-####? ? Sincerely, ? Brandt N [redacted] | Alder Compliance Manager

To theRevdex.com,? Thank you for contacting us.? I understand Mr [redacted] 's frustration and I would like to help? him,? the agreement that we have on file shows? 60-month? agreement and we have? listened to the audio survey that is done with our customers before they are installed to make sure they understand the terms and conditions of the agreement and Mr [redacted] understoodMr [redacted] says that he has a contract that shows 3/18/of expired date, we do request that? Mr [redacted] ? sends us a copy? in order to? go as far as cancellation.? ? Sincerely,

June 27, 2017RE: [redacted] To the Revdex.com, Thank you for bringing this to our attentionWe spoke with Ms [redacted] and came to an agreementThank you for your assistance with this matter.Sincerely, Brandt N [redacted] | Alder Compliance Manager

Mr [redacted] ? in reference to ? ID # [redacted] Claim against Alarm ProtectionI would like to drop claimI've found that it was a min address information put in their systemInstead of putting the church address into the system, they put my husband 's (who signed as guarantor) home addressSo instead of calling the church the monitoring company called my home and sent the police officer.? Sincerely? [redacted] ***?

August 14, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usMs [redacted] ’s account is in the process of being canceled and her money refundedIf Ms [redacted] has any questions in the meantime she may contact our Customer Service department Thank you.Sincerely, Brandt N [redacted] | Alder Compliance Manager

? Complaint: [redacted] I am rejecting this response because: I did not sign this exact documentI’m signed a form when they come to activate the system and to change the pass codesI was never informed it was a year contract, nor were we promoted the contract to read itThis is a form a plagiarism.? Sincerely, [redacted]

November 17, 2016RE: [redacted] To the Revdex.com of Utah, We spoke with Ms [redacted] and played back for her the phone call between her and our corporate office where the terms of the agreement were explained to her and she acknowledged that she understoodWe also discussed that the terms were written in the contract that she signedNevertheless, because Ms [redacted] no longer wished to have the alarm system in her home we agreed to release her from the contractSincerely,Brandt N [redacted] | Alder Compliance Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

June 29, 2017RE: [redacted] To the Revdex.com, Thank you for contacting usBecause the account belongs to Mr [redacted] we need to speak with him before altering our agreementThe phone number Mr [redacted] supplied us with requires an access code, which we don’t have, to ring throughWe also attempted to contact his daughter who filed the complaint but were unsuccessfulWe are happy to discuss Mr [redacted] ’s concerns and because we are unable to contact him, please have him contact me directly at 385-218-Sincerely, Brandt N [redacted] | Alder Compliance Manager

July 27, 2017RE: ? [redacted] ? To the Revdex.com,? Thank you for contacting usWe spoke with Ms [redacted] and agreed to release her from the contractThank you for your assistance.Sincerely,? Brandt N [redacted] | Alder Compliance Manager