Alder

Complaint: [redacted] I am rejecting this response because: I am fine with you coming to check the system but it needs to be around my schedule which usually leaves open Sunday evenings so if you can have a tech come out Sunday evening and look at the system I would be more than happy to have you come into my home and look at the systemYou should have notes on my account showing the fire alarm that called the fire department and was told that he was taking a showerI am no longer comfortable and confident that this alarm system will do what it was intended for when it sends out alarms every time we use the back showerI should not have to be required to use a specific shower in my own home because your system does not work properlyAlso with a system that sends out alarms how will I know if it's a real alarm if I am not at home? This is why I do not have confidence in your system anymoreThe best time to reach me at the phone number listed on my account is between 7:a.mand 8:a.mEST thank you Sincerely, [redacted]

I have sent them the cancellation fee that they requested to them from vivint so I will be disputing the charges with my bank because they did not fulfill their end of the contract I have pictures emails and call logs to prove it thanks! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Thank you for contacting usWe have reviewed Ms [redacted] account and at this point will not be releasing her from the agreementIt is our understanding that she has been having problems with her system and needs it to be servicedTo compensate for her system not working, we would be happy to offer a technician free of charge, credit her account free months ofservice, and waive her past due balanceto make up for the time that her system was not functioning properlyIt would also be very helpful to establish contact with Ms*** to fix her systemShe is welcome to call in to the service center where we will beable to promptly assist her Sincerely, DanielC | Alder Compliance Specialist

Complaint: [redacted] I am rejecting this response because:Tim Q***, Alder rep, is on voicemail actually stating that he IN FACT had began cancellation processWe do not want faulty equipment that repeatedly malfunctions as statedAlder rep needs to pick up their useless system ASAP Sincerely, [redacted] ***

To the Revdex.com,Thank you for contacting us, we have spoken with [redacted] at the number ###-###-####and agreed that we would refund the double billing from safe guard securityWe will needa bank statement showing the processed and settled payment and will release [redacted] from the agreement with alder with no penaltyWe will also be sending a shipping label, sothey could send back our equipment

Ms [redacted] has been released from the agreement and her money has been refundedAgain, we will not be covering her bank fee, we cancelled her account when she requested us to and therefore it was unnecessary to put a stop payment on the automatic draftsPlease take this as our final response to this matter

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me upon actual receipt of the funds in my account Sincerely, [redacted] ***

August 22, RE: [redacted] To the Revdex.com, I have taken the liberty of crediting Ms [redacted] a month of service at no charge as she had mentioned she thought the company was going to pay the first month for herRegarding the second issue: please respond with how many years Ms [redacted] thought the agreement would be for and we will see what we can do to accommodate her Sincerely, Brandt N [redacted] | Alder Compliance Manager

? Complaint: [redacted] I am rejecting this response because:Alder has failed to provide proof that our credit card information has been permanently removed from their automated billing system Sincerely, [redacted]

June 16, 2017 RE: [redacted] *** To the RevDex.com, We released Mr. [redacted] as a courtesy and we will not use his financial information for any reason in the future. Also, the ability to remove an alarm system doesn’t mean we are able to reestablish communication with his previous provider. Lastly, if Mr [redacted] doesn’t allow us to retrieve our equipment we will be forced to charge him for it. Sincerely, Brandt N [redacted] | Alder Compliance Manager

June 12, RE: [redacted] To the Revdex.com, Thank you for contacting usWe spoke with Mr [redacted] and he informed us that he did not file the complaint even though it is in his name and written as though he were the authorUntil we know who is making these claims and why they are interfering in an agreement between Mr [redacted] and our company we cannot respond to the allegations Sincerely, Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because: Alder continues to give me the runaroundI have yet to speak to anyone that knows about my accountI am very disappointed,but will give the company until Janto resolve this issueThereafyer, I will seek legal assistance Sincerely, [redacted]

November 3, 2017RE: [redacted] To the Revdex.com, We have explained to Ms [redacted] that the cause of her camera issues is the speed of her internet serviceThe reason she wasn’t called when her alarm was triggered is because she always disarmed the system within secondsThis timeframe is allotted to prevent the dispatching of authorities everytime someone returns home after having armed the systemAs Ms [redacted] feels the cost is too high we have taken the liberty of reducing her monthly rate from $to $54.00.Sincerely, Brandt N [redacted] | Alder Compliance Manager

October 27, 2017RE:? [redacted] ? To the Revdex.com,? Thank you for contacting usOur scheduling department will contact Ms [redacted] and schedule a time to install the system in her new homeWe will waive the fee and she will not need to renew her contractWe have also given her months of service at no charge to compensate for the months she has paid since she moved.Sincerely,? Brandt N [redacted] | Alder Compliance Manager

January 25, 2018RE: [redacted] To the Revdex.com, Thank you for contacting usIf indeed this problem was caused by the installation of the thermostat we sincerely apologizeAs a gesture of goodwill we have refunded Ms [redacted] last payment of $84.52.Sincerely, Brandt N [redacted] | Alder Compliance Manager

Complaint: [redacted] I am rejecting this response because: I sent in the reasons for rejecting in a previous emailPlease help us we just want Alder to let us out of contract Sincerely, [redacted] ***

June 23, RE: [redacted] *** To the Revdex.com, Thank you for contacting usIt is our understanding that Mr [redacted] spoke with his representative and reached an agreementAlso, as a sign of goodwill, we have reduced Mr [redacted] monthly rate to $ Please let us know if we can do anything else for Mr*** Sincerely, Brandt N [redacted] | Alder Compliance Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, please cancel my contract thank you [redacted]

Complaint: [redacted] I am rejecting this response because: the sales representative lied to me telling me there was no contract? He must have switched the paper work that I signed? I saw him cross out the term? Very dishonest company? The police department of ashburn sent a warning out on this company and also in americus? Too bad they did not run them before I met these crooks? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Mrs [redacted] want this contract to be cancelled because she was not told how many years and that there was a contract and was told could cancell as long cancell as long as it was before day which is what mrs [redacted] didand was told it would be a month so the representative lied about everything because they are charging a month this representative of this company falsely gave information on purpose to get a sale which to me is unlawful Sincerely, [redacted]