Alder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. At this point, unfortunately, the business has yet to successfully remove the hard credit inquiry from my credit report. I am unaware of how long it should take them, but the necessary paperwork to have the inquiry removed was submitted at least a week and a half ago. So I am still waiting on the business to do their part, but when the inquiry is removed I will be fully satisfied.It should be known that I will not trust the business from here on out, and they have lost a potential customer forever.
Sincerely,
[redacted]

January 24, 2018RE:  [redacted]  To the Revdex.com,  Thank you for contacting us. In accordance with Ms. [redacted] wishes the renewal has been cancelled and we have given her a month credit. Thank you for your assistance with this matter. Sincerely,  Brandt N[redacted] |...

Alder Compliance Manager

Mr. [redacted] and Alder are currently communicating through email and we appear to have arrived at an amicable agreement. Thank you for your assistance in this matter.

December 12, 2017RE:  [redacted] To the Revdex.com, Ms. [redacted]’s rate was lowered to $29.99 and her contract was not extended.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because: I sent in the reasons for rejecting in a previous email. Please help us we just want Alder to let us out of contract. 
Sincerely,
[redacted]

Alder has spoken with [redacted]'s son, [redacted], and we have come to a mutually agreed upon resolution to this complaint.

May 25, 2016 RE:          [redacted] To the Revdex.com,                 We have honored our part of the agreement, we are sorry if Ms. [redacted] feels otherwise. Unfortunately we are unable to cancel her agreement at this time. If there is any other way we may be of assistance to Ms. [redacted] please let us know. Sincerely, Brandt N[redacted] | Alder Compliance Manager

November 23, 2016RE:       [redacted]
 To the Revdex.com of Utah,             Ms. [redacted] contract has been cancelled and there is not a balance owed on the account. Please let us know if there is anything else we can do for...

her.  Sincerely, Brandt N[redacted] | Alder Compliance Manager

August 25, 2016   RE:          [redacted]   To the Revdex.com,                   We have no record of the incident Ms. [redacted] refers to in her...

complaint. She explained to us that she wanted to cancel because she wanted to sign up with another alarm company. Because she was outside of her right to cancel without penalty we were unable to release her on the terms she was seeking.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

I was...

contacted by a compliance manager and he was extremely helpful! I wish they would have directed me to him months ago. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

July 28, 2016   RE:          [redacted]   To the Revdex.com,                   Our records indicate we were never made aware that there was a problem...

with the cameras. We are happy to dispatch a technician to resolve the issue.                 With all due respect Mr. [redacted]’s statement that “All a burglar has to do is cut the power and kick the door in and unplug the alarm panel,” is not accurate. The technician will be happy to explain how the alarm system functions when he arrives to look at the cameras.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

November 4, 2016RE: [redacted]To the Revdex.com, I spoke with Mr. [redacted] today and informed him we would honor his wishes and release him from the contract. The account has been cancelled and Mr. [redacted] is no longer under obligation to fulfill the terms of our agreement. A member of our...

customer service team will contact him in the next day or two to schedule a time to retrieve the equipment. Thank you for your assistance in this matter. Sincerely,Brandt N[redacted] | Alder Compliance Manager

February 16, 2018RE:  [redacted] To the Revdex.com,Thank you for contacting us. Our records show that Ms. [redacted] has only scheduled one appointment rather than seven. Also, prior to the installation of the alarm system we explained that it is her responsibility to cancel with her...

previous provider. We apologize if this wasn’t clear.As a gesture of goodwill we have waived Ms. [redacted]’s past due balance of $145.05 and given her 3 months of service at no charge. Our customer service department will contact her shortly to schedule a technician to come to her home.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
ALDER and I have reached an agreeable outcome. Thank you for your assistance 
Sincerely,
[redacted]

February 25, 2016
RE:          [redacted]
To the Revdex.com,
                We would like to offer to reduce Ms. [redacted]’s
monthly rate from...

$[redacted] to $[redacted] as she mentioned having financial
difficulties. Please let us know if there is anything else we can do for her at
this time.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

September 2, 2016   RE:          [redacted]   To the Revdex.com,                   We apologize if there was a misunderstanding and as Mr. [redacted] has...

stated the cost is more than he can afford we would like to offer to reduce his monthly rate from $51.99 to $39.99. However, if Mr. [redacted] would still like to cancel we will honor his wishes.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

Will be more than happy to return once paid shipping label is recieved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

August 4, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. Attached is the phone call between Ms. [redacted] and a member of our customer service team which took place prior to the installation of the alarm system. Ms. [redacted] is specifically asked if...

she understands that Vivint is still in business and she responds “yes.” If Ms. [redacted] will send us her final bill from Vivint we will issue her a check to pay the remaining balance. Sincerely, Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because:As I stated previously, my mother is over 80 years old and is on a fixed income. She informed me that she was told by the company representative that they were merging with her previous service provider and her payments would ultimately be going to them. Shortly thereafter my mother learned that her previous service provider was not joining with them as she was erroneously told. Additionally, she found that she, several other elderly, and low income Black families were told the same information. This behavior is surely a scam perpetrated against a certain segment of a given community to lock them into a five year contract and make money. It is my understanding that her previous provider only required 12 - 24 months, it was their option. Although we were not familiar with this company in our area, we were able to conduct research through the internet, media sources, members of the law enforcement community, and Department of Defense legal offices to determine if this company has a pattern of behavior. it was evident, through even basic media that my mother is not the first elderly person to succumb to this activity. In addition, shortly after completing the paperwork with this company, whether it was someone within the company or persons unknown usurped her identity and began using it for illegal purposes. At 87 (I mistakenly stated 85 in the previous message), she is a member of the elderly community and in her particular area of Cleveland, it is well known that companies and individuals have targeted the elderly and low income personnel for illegal gain. We humbly request that this company cancel her service, withdraw any past due fees, collection actions, and remove her name from within the companies record systems. Therefore, since numerous persons have been part of this action, we also (if not mentioned before) plan to file a claim with the U.S. Bureau of Consumer Protection and the Ohio Attorney General's Office, Consumer Protection Section.   
Sincerely,
[redacted]