Alder

February 16, 2018RE:  [redacted] To the Revdex.com,Thank you for contacting us. Our records show that Ms. [redacted] has only scheduled one appointment rather than seven. Also, prior to the installation of the alarm system we explained that it is her responsibility to cancel with her...

previous provider. We apologize if this wasn’t clear.As a gesture of goodwill we have waived Ms. [redacted]’s past due balance of $145.05 and given her 3 months of service at no charge. Our customer service department will contact her shortly to schedule a technician to come to her home.Sincerely, Brandt N[redacted] | Alder Compliance Manager

July 28, 2016   RE:          [redacted]   To the Revdex.com,                   Our records indicate we were never made aware that there was a problem...

with the cameras. We are happy to dispatch a technician to resolve the issue.                 With all due respect Mr. [redacted]’s statement that “All a burglar has to do is cut the power and kick the door in and unplug the alarm panel,” is not accurate. The technician will be happy to explain how the alarm system functions when he arrives to look at the cameras.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

May 25, 2016 RE:          [redacted] To the Revdex.com,                 We have honored our part of the agreement, we are sorry if Ms. [redacted] feels otherwise. Unfortunately we are unable to cancel her agreement at this time. If there is any other way we may be of assistance to Ms. [redacted] please let us know. Sincerely, Brandt N[redacted] | Alder Compliance Manager

I was...

contacted by a compliance manager and he was extremely helpful! I wish they would have directed me to him months ago. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. [redacted] and Alder are currently communicating through email and we appear to have arrived at an amicable agreement. Thank you for your assistance in this matter.

Alder has spoken with [redacted]'s son, [redacted], and we have come to a mutually agreed upon resolution to this complaint.

August 25, 2016   RE:          [redacted]   To the Revdex.com,                   We have no record of the incident Ms. [redacted] refers to in her...

complaint. She explained to us that she wanted to cancel because she wanted to sign up with another alarm company. Because she was outside of her right to cancel without penalty we were unable to release her on the terms she was seeking.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because: I sent in the reasons for rejecting in a previous email. Please help us we just want Alder to let us out of contract. 
Sincerely,
[redacted]

November 23, 2016RE:       [redacted]
 To the Revdex.com of Utah,             Ms. [redacted] contract has been cancelled and there is not a balance owed on the account. Please let us know if there is anything else we can do for...

her.  Sincerely, Brandt N[redacted] | Alder Compliance Manager

December 12, 2017RE:  [redacted] To the Revdex.com, Ms. [redacted]’s rate was lowered to $29.99 and her contract was not extended.Sincerely, Brandt N[redacted] | Alder Compliance Manager

November 4, 2016RE: [redacted]To the Revdex.com, I spoke with Mr. [redacted] today and informed him we would honor his wishes and release him from the contract. The account has been cancelled and Mr. [redacted] is no longer under obligation to fulfill the terms of our agreement. A member of our...

customer service team will contact him in the next day or two to schedule a time to retrieve the equipment. Thank you for your assistance in this matter. Sincerely,Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. At this point, unfortunately, the business has yet to successfully remove the hard credit inquiry from my credit report. I am unaware of how long it should take them, but the necessary paperwork to have the inquiry removed was submitted at least a week and a half ago. So I am still waiting on the business to do their part, but when the inquiry is removed I will be fully satisfied.It should be known that I will not trust the business from here on out, and they have lost a potential customer forever.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 24, 2018RE:  [redacted]  To the Revdex.com,  Thank you for contacting us. In accordance with Ms. [redacted] wishes the renewal has been cancelled and we have given her a month credit. Thank you for your assistance with this matter. Sincerely,  Brandt N[redacted] |...

Alder Compliance Manager

February 25, 2016
RE:          [redacted]
To the Revdex.com,
                We would like to offer to reduce Ms. [redacted]’s
monthly rate from...

$[redacted] to $[redacted] as she mentioned having financial
difficulties. Please let us know if there is anything else we can do for her at
this time.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

To the Revdex.com,  Thank you for contacting us.  In a response to Ms. [redacted] We would like to get this situation handled promptly please have her provide her mother's account number or site address of where the alarm system is currently...

located. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
ALDER and I have reached an agreeable outcome. Thank you for your assistance 
Sincerely,
[redacted]

Tothe Revdex.com, Thank you for contacting us, In a response to Mr and Mrs. [redacted] alarm system our customer relations agent spoke with their daughter on4/20/2018 about the system having issues, we offered to help them over the phone before...

sending a technician out, they were not willing to work with us tofix the issue they were having, and they repeatedly demand for us to cancel the account. Unfortunately, at this time we are unable to cancel the account, but we would be more than happy to send a technician out with no charge to fix the equipment and do a full system check. Please have client call in to get a technician scheduled to fix equipment. Thank you

Complaint: [redacted]
I am rejecting this response because:Tim Q[redacted], Alder rep, is on voicemail actually stating that he  IN FACT had began cancellation process. We do not want faulty equipment that repeatedly malfunctions as stated. Alder rep needs to pick up their useless system ASAP. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]PS- Since my Uncle has sold his home and no longer has the phone number the business has on file. To schedule getting their equipment, they will have to contact my wife [redacted] who has power of attorney at ###-###-####. Also, all mail correspondance should go to [redacted].Thank you for your assistance.