Alder

August 2, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. We have released the [redacted]’s from the contract and issued a refund for June’s payment. Thank you for your assistance.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because I specifically asked for my personal information to be removed from their records, and I cannot get their confirmation this will be done. As I did not provide this information, or give permission for them to seek more through a credit check, their is no reason for them to have it.
Sincerely,
[redacted]

December 1, 2017RE:  [redacted] To the Revdex.com,We spoke with Mr. [redacted] and agreed to his request.Sincerely, Brandt N[redacted] | Alder Compliance Manager

December 7, 2017RE:  [redacted] To the Revdex.com, Ms. [redacted] signed up with Alder in May of 2015 and has made 3 monthly payments since then, totalling one half of the $300 she is requesting. Additionally, our records show that Ms. [redacted] was billed $49.99 once each month...

rather than twice, as suggested in her complaint. Ms. [redacted] has used our services and equipment far longer than what she has paid for and we will not issue a refund at this time.Sincerely, Brandt N[redacted] | Alder Compliance Manager

October 20, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. As Ms. [redacted] requested to cancel within the 3-day right of rescission I have canceled her account. A member of our customer service team will contact her shortly to schedule a time to...

retrieve the equipment.Sincerely, Brandt N[redacted] | Alder Compliance Manager

June 28, 2016   RE:          [redacted]   To the Revdex.com,                   Our records indicate a technician resolved the issues with the camera....

Please advise if additional service is needed.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

June 7, 2017 RE:   [redacted] To the Revdex.com,  Thank you for contacting us. The account has been canceled as requested. However, we are unable to install [redacted]’s system for technical and liability reasons. Lastly, our records indicate Mr. Jones has not allowed us...

to retrieve our equipment and we are therefore unable to issue his refund. Once the equipment is received we will process the refund.  Sincerely,  Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because:Alder never sent me any final bill. I put a stop payment to alder and they changed their tax/business number to pull from my account still without my permission. 
Sincerely,
[redacted]

December 22, 2017RE:  [redacted] To the Revdex.com, Thank you for contacting us. We are so sorry for your loss and hope things are going well for you. The account has been cancelled and I have refunded your payment of $1309.09. Please let us know if we can help in any...

way.Sincerely, Brandt N[redacted] | Alder Compliance Manager

November 17, 2015
RE:          [redacted]      
To the Revdex.com,
                I have instructed our customer...

service to ship out a
yard sign immediately and the technician will explain again how to use the
system while he is there. Please let us know if there is anything else [redacted] needs.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

Complaint: [redacted]
I am rejecting this response because: like I said I was not home to sign anything I was at work. If you telling me that some one forged my name I need a copy of that agreement ASAP. Like I said it’s going to be hard to prove I was at two places at the same time. You should have no signature from me.  I need that agreement sent to me.
Sincerely,
[redacted]

May 4, 2017RE:   [redacted] To the Revdex.com,  This account was set up on 12/12/2014. Before we installed the alarm system we spoke with Mr. [redacted] on the phone. We asked if he understood that Alder was not affiliated with [redacted] and he responded "yes." (see attached...

recording)  Mr. [redacted] was recently approached by a representative from Evo, a dealer for [redacted]. This individual had Mr. [redacted] sign a second home security contract. This has occurred with several of our customers. They are then encouraged to file a Revdex.com complaint so that Alder will cancel their contract. Many individuals have reported this to be the case. We will not allow this practice to continue. Mr. [redacted] is welcome to have Evo pay the remaining balance of his contract. We will not cancel the agreement under any other circumstances.Sincerely, Brandt N[redacted] | Alder Compliance Manager

May 19, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. We have spoken with Ms. [redacted] and arrived at a resolution. Thank you for your assistance.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:I received a call from Alder today. I would like all communication with this company to cease as well.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I want the contract cancelled. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this  resolution is satisfactory to me.
Sincerely,
[redacted]

July 21, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. Attached is the phone call mentioned in Ms. [redacted] complaint as well as the electronic contract that she signed on the representative’s tablet. I have reduced her monthly rate to $39.99 as she...

mentioned she was paying $41.00 before and was told her payments with Alder would be less. If Ms. [redacted] needs anything else please let us know.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because: I rejected the offer of below because I want to see if they come to repair it on the 1/2/2017 before I accept it
Sincerely,
[redacted]

January 17, 2017RE:       [redacted] To the Revdex.com,             Thank you for bringing this matter to our attention. Typically we require a bill from the customer’s previous provider showing the remaining balance in order to send...

a check and because we never received a document of this kind from Mr. [redacted] his check was not sent. However, in order to accommodate Mr. [redacted] I have instructed our billing to department to send the $150 check requested in the complaint and I have given the [redacted]’s 3 months of service at no charge as a sign of good faith. Sincerely, Brandt N[redacted] | Alder Compliance Manager