Alder

July 25, 2016   RE:          [redacted]   To the Revdex.com,                   We apologize for the inconvenience but an accusation of forgery is not something we can accept on word alone, it needs to be verified.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

March 9, 2018RE:  [redacted] To the Revdex.com,Thank you for contacting us. We appreciate Ms. [redacted]’s recommendations and we will take them into consideration. As a sign of gratitude for being a loyal customer for five years we have submitted a refund to her bank for the...

payment mentioned in her letter as well as the December and November payments from the previous year. Please let us know if she needs anything else.Sincerely, Brandt N[redacted] | Alder Compliance Manager

At this time, we have an appointment set with a technician to come to your home and ensure that every piece of equipment is working and will be in top shape before he leaves.While we do understand that this service has not yet taken place, due to the Revdex.com standards, we must reply before the service has occurred. Please let us know if, after the service has taken place, we can be of any further assistance.

December 1, 2017RE:  [redacted] To the Revdex.com,We spoke with Mr. [redacted] and agreed to his request.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am sending you the account # and my mother's name [redacted]Account # [redacted]
Sincerely,
[redacted]

March 15, 2018RE:  [redacted] To the Revdex.com,Thank you for contacting us. Mr. [redacted]’s refund was submitted to his bank on March 7th. Please let us know if we can do anything else for him.Sincerely, Brandt N[redacted] | Alder Compliance Manager

November 22, 2016RE: [redacted]To the Revdex.com of Utah,We spoke with Ms. [redacted] on 11/21/16 and she expressed frustration for having to pay a service fee in order for a technician to be dispatched. In order to be accommodating we agreed to send her a technician at no charge. Thank...

you for your assistance in this matter. Sincerely, Brandt N[redacted] | Alder Compliance Manager

May 19, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. We have spoken with Ms. [redacted] and arrived at a resolution. Thank you for your assistance.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

November 17, 2015
RE:          [redacted]      
To the Revdex.com,
                I have instructed our customer...

service to ship out a
yard sign immediately and the technician will explain again how to use the
system while he is there. Please let us know if there is anything else [redacted] needs.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

The invoice went out prior to our cancelling the contract, please disregard it. We have not lied to Ms. [redacted] or been unfair with her, rather, we have only sought to provide her the best service possible, even releasing her from the contract despite the time and resources we have already devoted to her. We prefer that this complaint be closed due to our complying with all of Ms. [redacted]'s demands. If Ms. [redacted] has further issues she can contact me directly at 385-218-2747. Thank you for your assistance.

Complaint: [redacted]
I am rejecting this response because: like I said I was not home to sign anything I was at work. If you telling me that some one forged my name I need a copy of that agreement ASAP. Like I said it’s going to be hard to prove I was at two places at the same time. You should have no signature from me.  I need that agreement sent to me.
Sincerely,
[redacted]

May 4, 2017RE:   [redacted] To the Revdex.com,  This account was set up on 12/12/2014. Before we installed the alarm system we spoke with Mr. [redacted] on the phone. We asked if he understood that Alder was not affiliated with [redacted] and he responded "yes." (see attached...

recording)  Mr. [redacted] was recently approached by a representative from Evo, a dealer for [redacted]. This individual had Mr. [redacted] sign a second home security contract. This has occurred with several of our customers. They are then encouraged to file a Revdex.com complaint so that Alder will cancel their contract. Many individuals have reported this to be the case. We will not allow this practice to continue. Mr. [redacted] is welcome to have Evo pay the remaining balance of his contract. We will not cancel the agreement under any other circumstances.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because:Alder never sent me any final bill. I put a stop payment to alder and they changed their tax/business number to pull from my account still without my permission. 
Sincerely,
[redacted]

Revdex.com:I received a call from Alder today. I would like all communication with this company to cease as well.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I rejected the offer of below because I want to see if they come to repair it on the 1/2/2017 before I accept it
Sincerely,
[redacted]

July 21, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. Attached is the phone call mentioned in Ms. [redacted] complaint as well as the electronic contract that she signed on the representative’s tablet. I have reduced her monthly rate to $39.99 as she...

mentioned she was paying $41.00 before and was told her payments with Alder would be less. If Ms. [redacted] needs anything else please let us know.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because: I want the contract cancelled. 
Sincerely,
[redacted]

June 7, 2017 RE:   [redacted] To the Revdex.com,  Thank you for contacting us. The account has been canceled as requested. However, we are unable to install [redacted]’s system for technical and liability reasons. Lastly, our records indicate Mr. Jones has not allowed us...

to retrieve our equipment and we are therefore unable to issue his refund. Once the equipment is received we will process the refund.  Sincerely,  Brandt N[redacted] | Alder Compliance Manager

June 12, 2015
 
Re:         Larry [redacted]
 
To Revdex.com,
 
 
                Thank you for
bringing this matter to our attention....

Mr. [redacted] is correct, he did go through
the proper channels to cancel his account and it was cancelled immediately upon
request.
                The amount agreed
to on the contract is $[redacted] which is the amount taken out of his account.
There was also $4.58 taken for taxes as stated in the agreement dependent upon
the state of residence.
                The reason Mr.
[redacted]’s refund isn’t immediately inserted into his account is due to the
processing procedures of the bank and is something we do not have any influence
over.
 
               
Respectfully,
 
Brandt [redacted]
 
Compliance Manager