Alder

Complaint: [redacted]
I am rejecting this response because:Tim Q[redacted], Alder rep, is on voicemail actually stating that he  IN FACT had began cancellation process. We do not want faulty equipment that repeatedly malfunctions as stated. Alder rep needs to pick up their useless system ASAP. 
Sincerely,
[redacted]

Tothe Revdex.com, Thank you for contacting us, In a response to Mr and Mrs. [redacted] alarm system our customer relations agent spoke with their daughter on4/20/2018 about the system having issues, we offered to help them over the phone before...

sending a technician out, they were not willing to work with us tofix the issue they were having, and they repeatedly demand for us to cancel the account. Unfortunately, at this time we are unable to cancel the account, but we would be more than happy to send a technician out with no charge to fix the equipment and do a full system check. Please have client call in to get a technician scheduled to fix equipment. Thank you

Complaint: [redacted]
I am rejecting this response because: Alder continues to give me the runaround. I have yet to speak to anyone that knows about my account. I am very disappointed,but will give the company until Jan15 2018 to resolve this issue. Thereafyer, I will seek legal assistance.
Sincerely,
[redacted]

February 12, 2016
RE:          [redacted]
To the Revdex.com,
                As a sign of good faith we will release Ms. [redacted]
from the...

agreement. A member of our customer service team will contact her
shortly to schedule a time to retrieve the equipment.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

To the Revdex.com,  Thank you for contacting us.  In a response to Ms. [redacted] We would like to get this situation handled promptly please have her provide her mother's account number or site address of where the alarm system is currently...

located. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]PS- Since my Uncle has sold his home and no longer has the phone number the business has on file. To schedule getting their equipment, they will have to contact my wife [redacted] who has power of attorney at ###-###-####. Also, all mail correspondance should go to [redacted].Thank you for your assistance.

October 20, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. As Ms. [redacted] requested to cancel within the 3-day right of rescission I have canceled her account. A member of our customer service team will contact her shortly to schedule a time to...

retrieve the equipment.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

October 30, 2017RE:  [redacted] To the Revdex.com,  Thank you for bringing this to our attention. The account has been closed and a member of our customer service...

team will contact Ms. [redacted] shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N[redacted] | Alder Compliance Manager

August 18, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. Mr. [redacted]’s agreement was signed on 5/26/16. At that time we spoke with him on the phone and explained that we are not affiliated with ADT in any way (see attached recording.) Due to that...

conversation and the time that has expired since the event occurred, we are unable to cancel the contract.Sincerely, Brandt N[redacted] | Alder Compliance Manager

June 28, 2016   RE:          [redacted]   To the Revdex.com,                   Our records indicate a technician resolved the issues with the camera....

Please advise if additional service is needed.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

August 2, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. We have released the [redacted]’s from the contract and issued a refund for June’s payment. Thank you for your assistance.Sincerely, Brandt N[redacted] | Alder Compliance Manager

December 7, 2017RE:  [redacted] To the Revdex.com, Ms. [redacted] signed up with Alder in May of 2015 and has made 3 monthly payments since then, totalling one half of the $300 she is requesting. Additionally, our records show that Ms. [redacted] was billed $49.99 once each month...

rather than twice, as suggested in her complaint. Ms. [redacted] has used our services and equipment far longer than what she has paid for and we will not issue a refund at this time.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because:Again, at my request, my daughter ([redacted]) is handling this situation for me as I am 96 years old and very hard of hearing (especially on the phone) -- following is our response: I, [redacted], RECEIVED A CALL from Brandt N[redacted] on 6/29/17 -- I returned that call on Sat 7/1/17 leaving a message with our requests and MY PHONE NUMBER.  Knowing that was a Saturday, and since I had not heard from Mr. N[redacted], I called a 2nd time on WEDS, 7/5/17 and left a message WITH MY PHONE NUMBER for a return call.  He had my phone number when he called ME on 6/29 and I've left it for him twice since then.   In my opinion, his actions are nothing but stall tactics to make the Revdex.com think Alder is making an effort to resolve this issue.  In addition to the two phone calls I have made to him, we FAXED (on 6/21/17) and MAILED a letter to Alder clearly stating our request and requesting a response via mail or email (as provided in letter).  We have also filed complaints with the Revdex.com, the Missouri Attorney General and Discover card.  And, YES, you may give him my phone number(s) you have on file if he still cannot figure out how to contact me.
Sincerely,
[redacted] (by [redacted] - daughter)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have sent them the cancellation fee that they requested to them from vivint so I will be disputing the charges with my bank because they did not fulfill their end of the contract I have pictures emails and call logs to prove it thanks!
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because I specifically asked for my personal information to be removed from their records, and I cannot get their confirmation this will be done. As I did not provide this information, or give permission for them to seek more through a credit check, their is no reason for them to have it.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Mrs. [redacted] want this contract to be cancelled because she was not told how many years and that there was a contract and was told could cancell as long cancell as long as it was before 30 day which is what mrs. [redacted] didand was told it would be 29.99 a month so the representative lied about everything because they are charging 47.99 a month this representative of this company falsely gave information on purpose to get a sale which to me is unlawful. 
Sincerely,
[redacted]

February 25, 2016
RE:          [redacted]
To the Revdex.com,
                We have spoken to the customer and addressed all the
concerns...

listed to our mutual satisfaction.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

November 3, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. We have honored Mr. [redacted]’s wishes. A member of our customer service team will contact him shortly to schedule a time to retrieve our equipment.Sincerely, Brandt N[redacted] | Alder...

Compliance Manager