Alder

Complaint: [redacted]
I am rejecting this response because: Alder continues to give me the runaround. I have yet to speak to anyone that knows about my account. I am very disappointed,but will give the company until Jan15 2018 to resolve this issue. Thereafyer, I will seek legal assistance.
Sincerely,
[redacted]

September 2, 2016   RE:          [redacted]   To the Revdex.com,                   We apologize if there was a misunderstanding and as Mr. [redacted] has...

stated the cost is more than he can afford we would like to offer to reduce his monthly rate from $51.99 to $39.99. However, if Mr. [redacted] would still like to cancel we will honor his wishes.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

February 12, 2016
RE:          [redacted]
To the Revdex.com,
                As a sign of good faith we will release Ms. [redacted]
from the...

agreement. A member of our customer service team will contact her
shortly to schedule a time to retrieve the equipment.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

Complaint: [redacted]
I am rejecting this response because:As I stated previously, my mother is over 80 years old and is on a fixed income. She informed me that she was told by the company representative that they were merging with her previous service provider and her payments would ultimately be going to them. Shortly thereafter my mother learned that her previous service provider was not joining with them as she was erroneously told. Additionally, she found that she, several other elderly, and low income Black families were told the same information. This behavior is surely a scam perpetrated against a certain segment of a given community to lock them into a five year contract and make money. It is my understanding that her previous provider only required 12 - 24 months, it was their option. Although we were not familiar with this company in our area, we were able to conduct research through the internet, media sources, members of the law enforcement community, and Department of Defense legal offices to determine if this company has a pattern of behavior. it was evident, through even basic media that my mother is not the first elderly person to succumb to this activity. In addition, shortly after completing the paperwork with this company, whether it was someone within the company or persons unknown usurped her identity and began using it for illegal purposes. At 87 (I mistakenly stated 85 in the previous message), she is a member of the elderly community and in her particular area of Cleveland, it is well known that companies and individuals have targeted the elderly and low income personnel for illegal gain. We humbly request that this company cancel her service, withdraw any past due fees, collection actions, and remove her name from within the companies record systems. Therefore, since numerous persons have been part of this action, we also (if not mentioned before) plan to file a claim with the U.S. Bureau of Consumer Protection and the Ohio Attorney General's Office, Consumer Protection Section.   
Sincerely,
[redacted]

Will be more than happy to return once paid shipping label is recieved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

August 4, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. Attached is the phone call between Ms. [redacted] and a member of our customer service team which took place prior to the installation of the alarm system. Ms. [redacted] is specifically asked if...

she understands that Vivint is still in business and she responds “yes.” If Ms. [redacted] will send us her final bill from Vivint we will issue her a check to pay the remaining balance. Sincerely, Brandt N[redacted] | Alder Compliance Manager

March 15, 2018RE:  [redacted] To the Revdex.com,Thank you for contacting us. Mr. [redacted]’s refund was submitted to his bank on March 7th. Please let us know if we can do anything else for him.Sincerely, Brandt N[redacted] | Alder Compliance Manager

November 22, 2016RE: [redacted]To the Revdex.com of Utah,We spoke with Ms. [redacted] on 11/21/16 and she expressed frustration for having to pay a service fee in order for a technician to be dispatched. In order to be accommodating we agreed to send her a technician at no charge. Thank...

you for your assistance in this matter. Sincerely, Brandt N[redacted] | Alder Compliance Manager

March 9, 2018RE:  [redacted] To the Revdex.com,Thank you for contacting us. We appreciate Ms. [redacted]’s recommendations and we will take them into consideration. As a sign of gratitude for being a loyal customer for five years we have submitted a refund to her bank for the...

payment mentioned in her letter as well as the December and November payments from the previous year. Please let us know if she needs anything else.Sincerely, Brandt N[redacted] | Alder Compliance Manager

July 25, 2016   RE:          [redacted]   To the Revdex.com,                   We apologize for the inconvenience but an accusation of forgery is not something we can accept on word alone, it needs to be verified.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because:Again, at my request, my daughter ([redacted]) is handling this situation for me as I am 96 years old and very hard of hearing (especially on the phone) -- following is our response: I, [redacted], RECEIVED A CALL from Brandt N[redacted] on 6/29/17 -- I returned that call on Sat 7/1/17 leaving a message with our requests and MY PHONE NUMBER.  Knowing that was a Saturday, and since I had not heard from Mr. N[redacted], I called a 2nd time on WEDS, 7/5/17 and left a message WITH MY PHONE NUMBER for a return call.  He had my phone number when he called ME on 6/29 and I've left it for him twice since then.   In my opinion, his actions are nothing but stall tactics to make the Revdex.com think Alder is making an effort to resolve this issue.  In addition to the two phone calls I have made to him, we FAXED (on 6/21/17) and MAILED a letter to Alder clearly stating our request and requesting a response via mail or email (as provided in letter).  We have also filed complaints with the Revdex.com, the Missouri Attorney General and Discover card.  And, YES, you may give him my phone number(s) you have on file if he still cannot figure out how to contact me.
Sincerely,
[redacted] (by [redacted] - daughter)

October 30, 2017RE:  [redacted] To the Revdex.com,  Thank you for bringing this to our attention. The account has been closed and a member of our customer service...

team will contact Ms. [redacted] shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am sending you the account # and my mother's name [redacted]Account # [redacted]
Sincerely,
[redacted]

At this time, we have an appointment set with a technician to come to your home and ensure that every piece of equipment is working and will be in top shape before he leaves.While we do understand that this service has not yet taken place, due to the Revdex.com standards, we must reply before the service has occurred. Please let us know if, after the service has taken place, we can be of any further assistance.

Complaint: [redacted]
I am rejecting this response because: Mrs. [redacted] want this contract to be cancelled because she was not told how many years and that there was a contract and was told could cancell as long cancell as long as it was before 30 day which is what mrs. [redacted] didand was told it would be 29.99 a month so the representative lied about everything because they are charging 47.99 a month this representative of this company falsely gave information on purpose to get a sale which to me is unlawful. 
Sincerely,
[redacted]

February 25, 2016
RE:          [redacted]
To the Revdex.com,
                We have spoken to the customer and addressed all the
concerns...

listed to our mutual satisfaction.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

November 3, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. We have honored Mr. [redacted]’s wishes. A member of our customer service team will contact him shortly to schedule a time to retrieve our equipment.Sincerely, Brandt N[redacted] | Alder...

Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have sent them the cancellation fee that they requested to them from vivint so I will be disputing the charges with my bank because they did not fulfill their end of the contract I have pictures emails and call logs to prove it thanks!
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

August 18, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. Mr. [redacted]’s agreement was signed on 5/26/16. At that time we spoke with him on the phone and explained that we are not affiliated with ADT in any way (see attached recording.) Due to that...

conversation and the time that has expired since the event occurred, we are unable to cancel the contract.Sincerely, Brandt N[redacted] | Alder Compliance Manager