Alejandrina Enterprises LLC

Good afternoon Ms***,My name is [redacted] , Director of Payment Solutions at MoneyKeyYour Revdex.com complaint was escalated to my attention and I wanted to take an opportunity to discuss it with you personally.First and foremost, we take all customer complaints extremely seriously and want to ensure our customers are satisfied with both our products and servicesWe are currently conducting an internal investigation into the source of the reported issues.We have determined that there was an error with your statement issued on December 11th, 2015, which was communicated to you via emailYour payment made on December 10th, was shown as a delinquent payment, instead of being applied to your balance, which resulted in the increased balance shown on your periodic statementWe are working diligently to have this issue resolved as quickly as possible.As a courtesy, we would like to have your account balance frozen at $588.00, which is your initial balance of $minus your most recent payment of $We can have this split into payment of $147.00, coinciding with your next pay datesOnce these payments have been satisfied, we will have your Line of Credit closed as paid in full.If you would like to accept the proposed payment arrangement or should you want to discuss your account further, kindly contact my office directly at [redacted] *** or by replying to this email.Best regards, [redacted]

Dear Ms***, We confirm that MoneyKey – TX, Inc(“MoneyKey”) has received your complaint dated April 22, 2016, through the Revdex.com (Revdex.com)We take all complaints seriously and assure you that we have conducted a thorough internal investigation into your complaint and your account with MoneyKeyOur findings are provided belowUSEFUL INFORMATION MoneyKey – TX, Incis a registered Credit Access Business operating pursuant to Chapter of the Texas Finance Code and a Credit Services Organization registered with the Texas Office of Consumer Credit Commissioner, with all loans made by NCP Finance Limited Partnership, an unaffiliated third party lenderFor your convenience, we have attached the following: • A link to our State of Texas Credit Access Business license; and (https://moneykey.com/licenses/Texas-CAB-state-license.pdf) • A link to the State of Texas page on our website which clearly outlines the rates, terms and conditions; (https://moneykey.com/online-installment-loans-texas.php) A copy of your electronically signed Credit Services Agreement and Loan Agreement and Promissory Note (“Agreement”) will be sent to the e-mail address you have providedINVESTIGATION INTO YOUR ACCOUNT First and foremost, MoneyKey is sorry to hear that you are experiencing financial hardshipWe acknowledge and confirm your request not to contact you any furtherA review of your account with MoneyKey confirms that you obtained an Installment Loan for the amount of $on February 8, The complete payment schedule was provided to you and detailed in the Agreement that you signedThis payment schedule set out your minimum payments and their corresponding due dates with an option to pay a portion of the outstanding principal balance or pay the loan in full at any time without penaltyIn addition, we confirm that MoneyKey waived your fee payment of $that was due March 25, Kindly note that MoneyKey is under no obligation to waive fee payments and may do so on a once-off basis in certain circumstances, should it exercise its discretion to do so To this end, when you contacted us on April 20, 2016, requesting another waiver of your fee payment, we were not in a position to do so a second timeRESOLUTION MoneyKey is committed to treating consumers fairly and with respectIn this regard, and as this product did not fully meet your expectations, MoneyKey is prepared to close your account as paid in fullKINDLY NOTE THAT, in order to close your account, we require you to contact us to provide your agreement and consentMoneyKey is unable to make any changes to your account without your authorizationThank you for giving us the opportunity to address your concernsWe look forward to hearing from youWe can be reached at 866-252-extor via email at [email protected] regards, MoneyKey

Dear Ms [redacted] , MoneyKey has reviewed your complaint from the Revdex.com, received on February 18th, 2016, and I wanted to address it with you personally MoneyKey takes all consumer complaints very seriously and wants to ensure that each customer is satisfied with both our products and our services For your convenience, please find attached the following: ·? ? ? ? ? ? ? ? A link to our State of Maryland Installment Loan license (which permits our Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) ·? ? ? ? ? ? ? ? A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our Line of Credit product; (https://moneykey.com/online-line-of-credit-maryland.php) and ·? ? ? ? ? ? ? ? A copy of your electronically signed Line of Credit agreement We understand that you are not completely satisfied with your Line of Credit of $850.00, which was funded on December 8th, 2015, however, all the fees and interest charged on this account are in accordance with all applicable state and federal laws and regulations As a one-time courtesy to you and having no obligation to do so, MoneyKey is prepared to suspend the accrual of any further interest and fees and close your account for the current outstanding balance of $1,We can have the amount of $1,split into payments of $183.81, coinciding with your upcoming pay datesOnce these payments have cleared your account, MoneyKey agrees to have your Line of Credit closed as paid in full Should you have any questions, concerns or to accept the above noted resolution, please contact my office directly at [redacted] or by replying to this email Best regards, [redacted]

Dear Ms [redacted] , MoneyKey has received your complaint from the Revdex.com, received on January 22th, and wanted to address it with you personallyMoneyKey takes all complaints extremely seriously and wants to ensure that each of our customers is satisfied with the products and services offered For your convenience, we have attached the following: · A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) · A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our line of credit product; (https://moneykey.com/online-line-of-credit-maryland.php) and · A copy of your electronically signed line of credit agreementWe understand that you are not completely satisfied with your Line of Credit of $900, which was funded on January 5, As a one-time courtesy to you and having no obligation to do so, MoneyKey is prepared to suspend the accrual of any further interest and fees and close your account for the current outstanding balance of $We can have the amount of $split into payments of $186.77, coinciding with your upcoming pay datesOnce these payments have cleared your account, MoneyKey agrees to have your Line of Credit closed as paid in fullAlternatively, MoneyKey will agree to close your account as paid in full if you are able to replay the full principal balance of $on or before February 15th, Should you require any further information or if you would like to take advantage of one of the proposed resolutions above, please contact our office at [redacted] Best regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.? ? Regards, ? ? ? ?

Good afternoon Ms [redacted] ,My name is [redacted] , Director of Payment Solutions at MoneyKeyYour Revdex.com complaint was escalated to my attention and I wanted to take an opportunity to discuss it with you personally.First and foremost, we take all customer complaints extremely seriously and want to ensure our customers are satisfied with both our products and services.We are sorry to hear that you are not satisfied with your MoneyKey Line of CreditAs a courtesy, we would like to have your account balance frozen at $394.72, which is your initial balance of $minus your payments totaling $We can have this split into payment of $125.28, coinciding with your next pay datesOnce these payments have been satisfied, we will have your Line of Credit closed as paid in full.If you would like to accept the proposed payment arrangement or should you want to discuss your account further, kindly contact my office directly at? [redacted] ***or by replying to this email.Best regards, [redacted]

Dear Ms [redacted] MoneyKey ?" MD, Inc(“MoneyKey”) has received your complaint dated May 30, 2017, through the Revdex.com (Revdex.com)We are glad that we were able to respond to you directly and address each of your concerns as per our e-mail dated June 2, Should you have any further questions or concerns, please give us a call at [redacted] Best regards, MoneyKey

Dear Mr [redacted] , MoneyKey – MO, Inc(“MoneyKey”) has received your complaint dated November 10, 2016, through the Revdex.com (Revdex.com)We are glad that we were able to settle this matter with you directly and address each of your concerns as per our telephonic discussion on November 14, Should you have any further questions or concerns, please give us a call at [redacted] Best regards, MoneyKey

Dear Ms [redacted] , We confirm that MoneyKey ?" MO, Inc(“MoneyKey”) has received your complaint dated April 25, 2016, through the Revdex.com (Revdex.com)We take all complaints seriously and assure you that we have conducted a thorough internal investigation into your complaint and your account with MoneyKeyOur findings are provided belowUSEFUL INFORMATION Kindly note that the product that MoneyKey offers in Missouri is a Line of Credit and not a LoanMoneyKey is fully licensed to offer a Line of Credit product in the State of MissouriFor your convenience, we have provided the following: •? ? ? ? ? ? ? ? ? ? ? ? a link to our State of Missouri Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Missouri-state-license.pdf); •? ? ? ? ? ? ? ? ? ? ? ? a link to the State of Missouri page on our website which clearly outlines the rates, terms and conditions; and (https://moneykey.com/online-line-of-credit-missouri.php) A copy of your electronically signed Line of Credit agreement will be sent to the e-mail address you’ve providedINVESTIGATION INTO YOUR ACCOUNT A review of your account with MoneyKey confirmed that you obtained a Line of Credit and took a draw of $975.00, rather than $900.00, on November 25, As part of our investigation, we reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions of the Line of Credit were clearly explained to you and that you agreed to these terms and conditions.? These terms and conditions included that: •? ? ? ? ? ? ? ? ? ? ? ? the minimum payment consists of only interest and fees accrued during the previous cycle; •? ? ? ? ? ? ? ? ? ? ? ? paying off the Line of Credit in full or making any contributions toward the principal balance can be done at any time and without penalty by contacting our offices directly This information is also reflected in your Line of Credit agreement and on the first page of each of your Periodic Statements, which are issued to you prior to every payment due dateSince your Line of Credit was opened on November 25, 2015, you have only made one successful payment towards your account in the amount of $which was paid on December 31, Since then, each of your payments have unfortunately been returned Due to our unsuccessful attempts to reach you after your loan defaulted, we were unable to resolve this matter with you directly.? For your convenience, we have included a complete accounting of your transaction history RESOLUTION Since you are not fully satisfied with your Line of Credit, as a one-time courtesy, MoneyKey is prepared to settle your account for a reduced amount.? This means that ?" a.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? MoneyKey will reduce your current balance of $2,to the settlement amount of $1,This settlement amount consists of your outstanding principal balance of $plus $688.82, being half of the accrued interest and fees currently totaling $1,377.67; and b.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? MoneyKey is offering the settlement amount to be split into six installments of $277.30, coinciding with your upcoming pay datesOnce these payments have been received by us, MoneyKey agrees to have your Line of Credit closed as paid in fullKINDLY NOTE THAT, in order to effect the proposed settlement, we require you to contact us to provide your agreement and consentMoneyKey is unable to make any changes to your Line of Credit without your authorizationWe can be reached at [redacted] Thank you for giving us the opportunity to address your concernsWe look forward to hearing from youBest regards, MoneyKey

Dear Ms***,MoneyKey ?" MD, Inc(“MoneyKey”) has received your complaint dated July 19, 2016, through the Revdex.com (Revdex.com).At MoneyKey, we care about customer feedback and we take all complaints seriouslyTo make sure that your concerns are fully addressed, we have reviewed your complaint, investigated your account and provided a resolution for you.For your convenience, we will send you a copy of your Line of Credit agreement to the e-mail address that you have provided.? We have also included links to our website, where our privacy policy and information about our Line of Credit product in Maryland is also provided.? MONEYKEYKindly note that the product that MoneyKey offers in Maryland is a Line of Credit and not a loan, as stated in your complaint State of Maryland Installment Loan license (which permits a Line of Credit product) ? https://moneykey.com/licenses/Maryland-state-license.pdf Rates, terms and conditions of the Line of Credit ? https://moneykey.com/online-line-of-credit-maryland.php MoneyKey’s Privacy Policy https://moneykey.com/privacy-policy.php ? YOUR ACCOUNTWe acknowledge your revocation of ACH authorization and will not process any further payments through your bank account on file.We will also ensure that you are only contacted by mail or e-mail at the address you have provided, as requested.MoneyKey confirms that you obtained a Line of Credit and took a draw of $on January 14, 2016.We reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions were clearly explained to you.These terms and conditions included that ?"•? ? ? ? ? ? ? ? ? ? ? ? the minimum payment on your Line of Credit consists of interest, fees and a 2% contribution to the principal balance; and•? ? ? ? ? ? ? ? ? ? ? ? paying off the Line of Credit in full or making any contributions toward the principal balance can be done at any time by contacting our offices directly.This information is also reflected in your signed Line of Credit agreement and on the first page of each of your Periodic StatementsYour Periodic Statements are issued to you prior to every payment due date.RESOLUTION? MoneyKey is committed to treating consumers fairly and with respect and we understand that you are not completely happy with your Line of Credit.? To this end, and as a one-time courtesy, MoneyKey is prepared to ?"? a.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? freeze the balance on your account as at your last statement date of June 22, 2016, in the amount of $855.35;? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? b.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? waive the fees and interest of $from that balance, leaving the principal balance of $520.66;? c.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? waive any fees and interest that would otherwise have accrued on your account from June 22, 2016, until now.? The principal balance of $will then be split into four installments of $130.16, coinciding with your upcoming pay dates.? Once these payments have been received by us, we will close your account as paid in full.As you have revoked your ACH authorization, kindly provide us with an alternate method of payment to proceed with the proposed settlement arrangement.Should you have any further questions or concerns and to accept the proposed settlement and provide us with an alternate payment method, please give us a call at [redacted] We look forward to hearing from you.Best regards, MoneyKey

Dear Ms [redacted] ,? MoneyKey ?" OH, Inc(“MoneyKey”) has received your complaint dated February 2, 2017, through the Revdex.com (Revdex.com)At MoneyKey, we are committed to consumer satisfaction and take all complaints seriouslyTo make sure that your concerns are fully addressed, we have reviewed your complaint and investigated your account thoroughlyWe acknowledge your revocation of ACH authorization and will not process any further payments through your bank account on fileAs per your request, going forward, we will only contact you via US postal mail or emailFor your convenience, we will send a copy of your Credit Services and Loan Agreement to the e-mail address that you have providedMONEYKEY ?" SINGLE-PAY LOAN Further to your complaint, to clarify, MoneyKey is not a direct lender in OhioMoneyKey is licensed as an Ohio Credit Services Organization (License Certificate NoCS.900134.000) pursuant to the Ohio Credit Services Organization Act.? NCP Finance Ohio, LLC is the third-party lender that provided you with your Single-Pay loan of $on October 5, 2016, and the loan is compliant with all applicable law.? As a Credit Services Organization, MoneyKey arranged the loan and is responsible for the ongoing servicing of the loanMoneyKey and NCP Finance Ohio, LLC are not affiliatesFor your reference, we have included links to our website, where information about our Single-Pay loan in Ohio is also provided State of Ohio Credit Services Organization license [redacted] Rates, terms and conditions of loan [redacted] ? The terms of the Single-Pay loan were explained to you on entering the agreement, please find below a summary of key terms: ·? ? ? ? ? ? ? ? new customers are charged a fee of $for every $of principal outstanding along with the third-party Lender Interest of 24.9% per year; ·? ? ? ? ? ? ? ? the loan is payable in full on your due date (unless you chose to refinance); and ·? ? ? ? ? ? ? ? paying off the loan in full or making any additional contributions toward the outstanding principal balance can be done at any time and with no additional cost by contacting our office directly.? YOUR ACCOUNT MoneyKey confirms that to date, you have made payments towards the principal in the amount of $This reduced the outstanding principal balance from $to $For further reference, we will send a transaction history which itemizes each transaction on your loan with us, to the e-mail address that you have providedPROPOSED RESOLUTION MoneyKey is committed to treating consumers fairly and with respect and we understand that you are not completely satisfied with your loanAs a one-time courtesy, MoneyKey is prepared to freeze the principal balance on your account as at your last due date of January 31, 2017, in the amount of $This means that ?" a.? ? ? ? ? ? ? ? any fees and interest that would otherwise have accrued on your account from January 31, 2017, until now, are waived; and b.? ? ? ? ? ? ? ? the outstanding principal balance of $will be split into three (3) installments of $150.00, coinciding with your upcoming pay dates Once these payments have been received by us, we will close your account as paid in fullAt this time, we would require you to contact our office at [redacted] to accept this offer and to provide us with an alternate payment method as we are unable to make these changes without proper authorizationBest regards, MoneyKey ?

Dear Mr [redacted] , We confirm that MoneyKey – OH, Inchas received your complaint dated March through the Revdex.com (Revdex.com), and has conducted an internal investigation regarding both your complaint and your accountWe take all complaints seriously and wanted to take the opportunity to discuss your complaint with youKindly note that the Credit Services Agreement and Promissory Note signed by you are legal and compliant with both federal and Ohio State consumer lending lawsAfter our internal investigation, we determined that we provided you with credit services and assisted you in obtaining a loan from NCP Finance Ohio, LLC in the principal amount of $We have also determined that the debit in question, in the amount of $73.05, was in fact processed by us as scheduled on February 26, Any delay in processing this payment through your bank account was therefore not as a result of any action or failure by MoneyKeyIf you would like our further assistance with this matter, we would be happy to contact your bank on your behalf to establish the source of the delay Kindly note, however, that your balance of $remains outstanding and due in full We encourage you to contact our offices and one of our helpful Payment Solutions Advisors will be happy to assist you in coming to an amicable arrangement for the repayment of your outstanding balanceWe are available at [redacted] Best regards,

Dear Mr [redacted] , We confirm that MoneyKey ?" OH, Inchas received your complaint dated March through the Revdex.com (Revdex.com), and has conducted an internal investigation regarding both your complaint and your account We take all complaints seriously and wanted to take the opportunity to discuss your complaint with you Kindly note that the Credit Services Agreement and Promissory Note signed by you are legal and compliant with both federal and Ohio State consumer lending laws After our internal investigation, we determined that we provided you with credit services and assisted you in obtaining a loan from NCP Finance Ohio, LLC in the principal amount of $ We have also determined that the debit in question, in the amount of $73.05, was in fact processed by us as scheduled on February 26, Any delay in processing this payment through your bank account was therefore not as a result of any action or failure by MoneyKey If you would like our further assistance with this matter, we would be happy to contact your bank on your behalf to establish the source of the delay.? Kindly note, however, that your balance of $remains outstanding and due in full.? We encourage you to contact our offices and one of our helpful Payment Solutions Advisors will be happy to assist you in coming to an amicable arrangement for the repayment of your outstanding balanceWe are available at [redacted] Best regards, ?

Hello Ms [redacted] , MoneyKey ?" MD, Inc (“MoneyKey”) has received your review dates September 5, 2017, through the Revdex.com (Revdex.com)? We are glad that we were able to resolve this matter with you directly and address your concerns as per our e-mail response dated September 11, 2017.? Should you have any further questions or concerns, please give us a call at [redacted] ? Best regards,? MoneyKey

Good afternoon Ms [redacted] ,We have received your response to our reply on the Revdex.com websiteI would like to respond and offer a resolution due to the difficulties you have experienced with this Line of Credit.To explain this Line of Credit a bit further, with every payment that is made, there is a 2% principal payment includedEvery payment you have made has contributed to the reduction of your principal balanceAs detailed on your Periodic Statements, your current principal balance is $The reason you are not seeing ? an available credit on your Line of Credit is when your interest and fees are added to the outstanding principal balance, the sum is in excess of your available credit limitI have brought your concerns to our executive branch who will be looking at this more closely.To date, you have made $in payments to your Line of CreditAs a courtesy and under no obligation to do so, we are prepared to have your Line of Credit closed as paid in full as you are not completely satisfied with this productCustomer satisfaction is our number one concern and I will be personally investigating the circumstances around your interactions with MoneyKey to ensure that any errors with the way your account was handled to be corrected immediately.Should you have any additional questions or concerns, please contact myself directly as I will be personally handling your account going forwardIf you would like to accept the above noted resolution, kindly let me know and I will have your Line of Credit closed as paid in full immediatelyI am available at [redacted] ***? [redacted] **? [redacted] I look forward to hearing from you and having your concerns resolved.Best regards, [redacted]

Dear Ms [redacted] , ? We confirm that MoneyKey ?" OH, Inchas received your complaint dated March, 11, 2016, through the Revdex.com (Revdex.com), and has conducted an internal investigation regarding both your complaint and your account ? We take all complaints seriously and wanted to take the opportunity to discuss your complaint with you ? Kindly note that the Credit Services Agreement and Promissory Note signed by you are legal and compliant with both federal and Ohio State consumer lending laws ? After our internal investigation, we determined that we provided you with credit services and assisted you in obtaining a loan from NCP Finance Ohio, LLC in the principal amount of $on October 9th, ? Please be advised that we made multiple attempts to contact you regarding your outstanding loanDue to our inability to reach you directly from the time your loan defaulted on October 22nd, 2015, your debt was sold to Plaza Services on February 4th, Any attempts to contact you after this date were made by Plaza Services or one of their associates, not MoneyKey ?" OH, IncWe encourage you to contact Plaza Services to discuss your account with them directlyPlaza Services are available at [redacted] ? Should you need any further assistance with the resolution of this matter, kindly contact our office directly at [redacted] ? ? Best regards, ? ?

Good evening Mr [redacted] , ? My name is [redacted] , Director for Payment Solutions at MoneyKeyYour Revdex.com complaint was escalated to my office and I wanted to address it with you personally I am sorry to hear that you are not satisfied with the Line of Credit that was funded on November 30, We take all customer complaints extremely seriously and want to ensure that you are completely satisfied with our products and services As detailed during the explanation to you of the Terms and Conditions of your Line of Credit, the minimum payment due consists of the interest, fees and a 2% principal paymentThis information is also detailed in your Periodic Statements which are issued to you days before your due dateIn order to make an additional contribution to your principal balance, you are required to contact our office and advise us to have your payment amount increased To date, you have made payments to your Line of CreditYour first payment was made on December 18, in the amount of $119.37, the second on December 31, in the amount of $and the third on January 15, in the amount of $96.13, for a total of $ As a courtesy and under no obligation to do so, I am happy to have your Line of Credit with MoneyKey closed for a final payment of $236.28, making the total repaid amount $ Should you have any additional questions or concerns or to make an arrangement to have this account closed as paid in full for the settlement amount of $236.28, please contact myself directly at [redacted] ext [redacted] or by email to [redacted] Best regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, ? ? ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Please give me till Tuesday of this October 2015, I will have my wife send our files of the money you loaned us and what we have paid so far, iam merely asking for assistance, in paying this down also due to the unfortunate circumstances in my buget and home at this time Thank you As I've previously explained, I've not heard a word fro money key until last month, in September 2015, were I was only threatened that, I was being sued? I? had already paid off my previous loan! That's how I got a new loan of $not 600! Iam out of state with work at this time the best way of communicating with me is thru email Iam happy to pay of my loan with No penaltys at $evey two weeks till this is paid off, due to my wife, having an accident this is the best I can do at this point! I do want to forfill my obligation and then never barrow from money key again ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]