Alejandrina Enterprises LLC

Dear Ms***, MoneyKey – MD, Inc(“MoneyKey”) has received your complaint dated November 10, 2016, through the Revdex.com (Revdex.com) At MoneyKey, we are committed to consumer satisfaction and take all complaints seriously To make sure that your concerns are fully addressed, we have reviewed your complaint, investigated your account and provided a resolution For your convenience, we will send you a copy of your Line of Credit agreement to the e-mail address that you have provided We have also included links to our website, where information about our Line of Credit product in Maryland is also provided MONEYKEY Please note that MoneyKey offers a Line of Credit in Maryland State of Maryland Installment Loan license (which permits our Line of Credit product) https://moneykey.com/licenses/Maryland-state-license.pdf Rates, terms and conditions of the Line of Credit https://moneykey.com/online-line-of-credit-maryland.php YOUR ACCOUNT MoneyKey confirms that you obtained a Line of Credit with a credit limit of $and took a draw for $on October 3, 2016, and an additional draw for $on October 6, We reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions were clearly explained to you These terms and conditions included that – • the line of credit accrues interest charged at a rate of 0.06575% per day, calculated on the average daily principal balanceThe corresponding annual percentage rate (APR) is 24%; • the account will accrue a draw fee equal to 10% of the amount of the withdrawal, which is only applied after a draw is taken; • bi-weekly paid customers will be charged a Minimum Account Charge of $for each $of their Average Daily Principal Balance as calculated at the close of each billing cycle; and • included in each minimum payment is a 5% contribution toward reducing the principal outstanding RESOLUTION MoneyKey is committed to treating consumers fairly and with respect and we understand that you are not completely satisfied with your Line of Credit In consideration of your request, MoneyKey will freeze the principal balance on your account as at your last statement date of November 9, 2016, in the amount of $This means that– a any fees and interest that would otherwise have accrued on your account from November 9, 2016, until now, are waived; and b as you requested, the outstanding principal balance of $will be split into four (4) installments of $225.62, coinciding with your upcoming pay dates Once these payments have been received by us, we will close your account as paid in full Please contact us in order to affect the proposed settlement We are unable to make these changes to your account without your authorization You can call us at [redacted] We look forward to hearing from you Best regards, MoneyKey

Good evening Ms***,Thank you for taking the time to discuss your Line of Credit with me I am happy that we were able to come to an amicable arrangement for your Line of Credit with MoneyKey.As discussed, we will be processing payments of $via ACH, on January 25, 2016, February 10, and February 25, Once these payments have successfully cleared your account, MoneyKey agrees to have any remaining balance waived and close the Line of Credit as paid in full.Should you have any questions or concerns, please do not hesitate to contact myself directly at [redacted] .Best regards [redacted] Tell us why here

Dear Ms***, MoneyKey – MD, Inc(“MoneyKey”) has received your complaint dated August 29, 2017, through the Revdex.com (Revdex.com) We are glad that we were able to respond to you directly and address each of your concerns as per our e-mail dated September 7, Should you have any further questions or concerns, please give us a call at [redacted] Best regards, MoneyKey

Dear Ms [redacted] ,My name is [redacted] , Director of Payment Solutions with MoneyKeyYour Revdex.com complaint was escalated to my office and I wanted to take an opportunity to speak with you directlyWe ar e sorry to hear that you are unsatisfied with your loan and feel that you were misled when the loan was originatedWe take all customer complaints very seriously and are currently investigating this account to determine the source of confusionWe want to ensure that all loans are clearly explained and ensure the terms and conditions are fully understoodAs a courtesy, MoneyKey agrees to having all payments you made totalling $($on 9/4/2015, $on 9/18/and $on 10/2/2015) applied to the sum of your principal balance and your first finance fee totalling $($+ $116.98)MoneyKey will consider your loan paid in full for one final payment of $Once this payment clears, we will have your loan closed as paid in full and will release you of any and all liability for any remaining balanceTo accept this proposed resolution or to discuss this account further, kindly contact myself directly at [redacted] *** [redacted] ** [redacted] Best regards, [redacted]

MoneyKey ?" TX, Inc(“MoneyKey”) has received your complaint dated March 21, 2017, through the Revdex.com (Revdex.com)We are glad that we were able to settle this matter with you directly and address each of your concerns as per our telephonic discussion on March 27, Should you have any further questions or concerns, please give us a call at [redacted] Best regards, MoneyKey

Dear Mr [redacted] , ? We confirm that MoneyKey - MD, Inchas received your complaint dated March 17th, through the Revdex.com (Revdex.com), and has conducted an internal investigation regarding both your complaint and your account? We take all complaints seriously and wanted to take the opportunity to discuss your complaint with you ? Kindly note that MoneyKey ?" MD, Incis licensed to operate in the State of Maryland and that the Line of Credit Agreement signed by you is legal and complaint with both federal and Maryland State consumer lending laws ? For your convenience, we have provided the following: ·? ? ? ? ? ? ? ? A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) ·? ? ? ? ? ? ? ? A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our Line of Credit product; (https://moneykey.com/online-line-of-credit-maryland.php) and A copy of your electronically signed line of credit agreement will be sent to your e-mail address provided After our internal investigation, we have determined that you obtained a line of credit and took a draw of $on August 13th, and took a second draw of $on December 4th, ? At the time that your Line of Credit was originated, you agreed to the terms and conditions of the Line of Credit.? These terms and conditions included that the minimum payment consists of fees only and that additional contributions may be made toward the principal balance at any time by contacting our offices directly, and we encourage you to contact us to do soThis information is also reflected in your Line of Credit agreement and on the first page of each of your Periodic Statements, which is issued to you prior to every payment due date.? However, since you are not fully satisfied with your Line of Credit, MoneyKey ?" MD, Incis prepared, as a one-time courtesy and having no obligation to do so, to have your remaining principal balance of $split into four payments of $119.20, to be debited on your next pay dates Should you have any questions, concerns or to accept the proposed settlement, I am available directly at [redacted] Best regards, ? ?

Dear Ms [redacted] , MoneyKey – MO, Inc(“MoneyKey”) has received your complaint dated November 16, 2017, through the Revdex.com (Revdex.com)We are glad that we were able to respond to you directly and address each of your concerns as per our e-mail dated November 28, Should you have any further questions or concerns, please give us a call at [redacted] Best regards, MoneyKey

We are sorry to hear that you had a negative experienceUpon further investigation, we are pleased that there has been communication and your desired request of a payment plan is being metThe Payment Solutions team is awaiting communication from youAs such, your request should now be satisfied and we look forward to continuing to serve you and appreciate you as a customer

Dear Mr [redacted] , MoneyKey – MD, Inc(“MoneyKey”) has received your complaint dated November 15, 2017, through the Revdex.com (Revdex.com)We are glad that we were able to respond to you directly and address each of your concerns as per our e-mail dated November 27, Should you have any further questions or concerns, please give us a call at [redacted] Best regards, MoneyKey

Dear Ms [redacted] MoneyKey – MD, Inc(“MoneyKey”) has received your complaint dated May 30, 2017, through the Revdex.com (Revdex.com)We are glad that we were able to respond to you directly and address each of your concerns as per our e-mail dated June 2, Should you have any further questions or concerns, please give us a call at [redacted] Best regards, MoneyKey

Dear Ms [redacted] , MoneyKey has received your complaint from the Revdex.com, received on January 22th, and wanted to address it with you personally MoneyKey takes all complaints extremely seriously and wants to ensure that each of our customers is satisfied with the products and services offered For your convenience, we have attached the following: ·? ? ? ? ? ? ? ? A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) ·? ? ? ? ? ? ? ? A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our line of credit product; (https://moneykey.com/online-line-of-credit-maryland.php) and ·? ? ? ? ? ? ? ? A copy of your electronically signed line of credit agreement We understand that you are not completely satisfied with your Line of Credit of $900, which was funded on January 5, As a one-time courtesy to you and having no obligation to do so, MoneyKey is prepared to suspend the accrual of any further interest and fees and close your account for the current outstanding balance of $We can have the amount of $split into payments of $186.77, coinciding with your upcoming pay datesOnce these payments have cleared your account, MoneyKey agrees to have your Line of Credit closed as paid in full Alternatively, MoneyKey will agree to close your account as paid in full if you are able to replay the full principal balance of $on or before February 15th, Should you require any further information or if you would like to take advantage of one of the proposed resolutions above, please contact our office at [redacted] Best regards, [redacted]

Dear Ms***, We confirm that MoneyKey ?" MD, Inc(“MoneyKey”) has received your complaint dated May 18, 2016, through the Revdex.com (Revdex.com)We take all complaints seriously and assure you that we have conducted a thorough internal investigation into both your complaint and your account with MoneyKeyOur findings are provided belowUSEFUL INFORMATION Kindly note that the product that MoneyKey offers in Maryland is a Line of Credit and not a cash loanFor your convenience, we have provided the following: •? ? ? ? ? ? ? ? ? ? ? ? A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) •? ? ? ? ? ? ? ? ? ? ? ? A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our Line of Credit product; (https://moneykey.com/online-line-of-credit-maryland.php) A copy of your electronically signed Line of Credit agreement will be sent to your e-mail address providedINVESTIGATION INTO YOUR ACCOUNT A review of your account with MoneyKey confirmed that you obtained a Line of Credit and took a draw of $on December 16, Kindly note that the amount advanced was $and not $as stated in your complaintAs part of our investigation, we reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions of the Line of Credit were clearly explained to you and consequently agreed to by youThese terms and conditions included that ?" •? ? ? ? ? ? ? ? ? ? ? ? the minimum payment on your Line of Credit consists of interest, fees and a 2% contribution to the principal balance; and •? ? ? ? ? ? ? ? ? ? ? ? paying off the Line of Credit in full or making any contributions toward the principal balance can be done at any time and without penalty by contacting our offices directlyThis information is also reflected in your signed Line of Credit agreement and on the first page of each of your Periodic StatementsYour periodic statements are issued to you prior to every payment due dateKindly note that the minimum payments on your Line of Credit have decreased and not increased, as stated in your complaintSince the minimum payment includes a 2% contribution towards the principal balance, the interest and fee charges decrease with every future payment, barring any additional draws or returned paymentsTo this end, we have attached a complete transaction history detailing the dates and amounts of each payment you have made to date RESOLUTION Since you are not fully satisfied with your Line of Credit product and as a one-time courtesy, MoneyKey will freeze the balance on your account as at your last periodic statement of May 6, The outstanding balance on your account as at May 6, 2016, is $1,This means that ?" a.? ? ? ? ? ? ? ? ? ? ? any fees and interest that would otherwise have accrued on your account from May 6, 2016, until now are waived; and b.? ? ? ? ? ? ? ? ? ? ? the balance of $1,will be split into six installments of $coinciding with your upcoming pay datesOnce these payments are received, your Line of Credit will be closed as paid in fullKINDLY NOTE THAT we require you to contact us in order to effect the proposed settlement.? We are unable to make any changes to your Line of Credit without your authorizationWe can be reached at [redacted] Thank you for giving us the opportunity to address your concernsWe look forward to hearing from youBest regards, MoneyKey

Dear Ms [redacted] , We confirm that MoneyKey ?" MD, Inc(“MoneyKey”) has received your complaint dated May 23, 2016, through the Revdex.com (Revdex.com)We take all complaints seriously and assure you that we have conducted a thorough internal investigation into both your complaint and your account with MoneyKeyOur findings are provided belowUSEFUL INFORMATION Kindly note that the product that MoneyKey offers in Maryland is a Line of Credit and not a loanFor your convenience, we have provided the following: •? ? ? ? ? ? ? ? ? ? ? ? A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) •? ? ? ? ? ? ? ? ? ? ? ? A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our Line of Credit product; (https://moneykey.com/online-line-of-credit-maryland.php) A copy of your electronically signed Line of Credit agreement will be sent to your e-mail address providedINVESTIGATION INTO YOUR ACCOUNT A review of your account with MoneyKey confirmed that you obtained a Line of Credit and took a draw of $on March 25, As part of our investigation, we reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions of the Line of Credit were clearly explained to you and consequently agreed to by youThese terms and conditions included that ?" •? ? ? ? ? ? ? ? ? ? ? ? the minimum payment on your Line of Credit consists of interest, fees and a 2% contribution to the principal balance; and •? ? ? ? ? ? ? ? ? ? ? ? paying off the Line of Credit in full or making any contributions toward the principal balance can be done at any time and without penalty by contacting our offices directlyThis information is also reflected in your signed Line of Credit agreement and on the first page of each of your Periodic StatementsYour periodic statements are issued to you prior to every payment due dateKindly note that the balance on your Line of Credit has decreased and not increased, as stated in your complaintSince the minimum payment includes a 2% contribution towards the principal balance, the interest and fee charges decrease with every future payment, barring any additional draws or returned paymentsTo this end, we have attached a complete transaction history detailing the dates and amounts of each payment you have made to date RESOLUTION Since you are not fully satisfied with your Line of Credit product, as a one-time courtesy and as discussed with your Payment Solutions Advisor, MoneyKey has frozen the balance on your account as at your last periodic statement of May 11, 2016.? The outstanding balance on your account as at May 11, 2016, is $This means that ?" a.? ? ? ? ? ? ? ? ? ? ? any fees and interest that would otherwise have accrued on your account from May 11, 2016, until now are waived; and b.? ? ? ? ? ? ? ? ? ? ? the balance of $will be split into ten installments of $coinciding with your upcoming pay datesOnce these payments are received, your Line of Credit will be closed as paid in fullKINDLY NOTE THAT we require you to contact us with your method of payment prior to June 8, 2016, in order to effect the proposed settlement.? We can be reached at [redacted] Thank you for giving us the opportunity to address your concernsWe look forward to hearing from youBest regards, MoneyKey

Dear Ms***, MoneyKey ?" TX, Inc(“MoneyKey”) has received your complaint dated December 5, 2016, through the Revdex.com (Revdex.com)We are glad that we were able to settle this matter with you directly and address each of your concerns as per our telephonic discussion on December 14, Should you have any further questions or concerns, please give us a call at [redacted] Best regards, MoneyKey ?

Dear Ms [redacted] ,? MoneyKey ?" MD, Inc(“MoneyKey”) has received your complaint dated July 27, 2017, through the Revdex.com (Revdex.com).? We are glad that we were able to respond to you directly and address each of your concerns as per our e-mail dated August 2, 2017.? Should you have any further questions or concerns, please give us a call a [redacted] or email us at [redacted] ? Best regards,? MoneyKey

Dear Ms [redacted] , MoneyKey – TX, Inc(“MoneyKey”) has received your complaint dated August 7, 2017, through the Revdex.com (Revdex.com)We are glad that we were able to respond to you directly and address each of your concerns as per our telephonic conversation dated August 15, Should you have any further questions or concerns, please give us a call at [redacted] Best regards, MoneyKey

Dear Ms [redacted] We confirm that MoneyKey ?" MD, Inchas received your response dated April through the Revdex.com (Revdex.com) website As detailed in our initial response to you, dated January 29, 2016, we were happy to provide you with the proposed settlement for your loan, however, we require a response from you accepting the settlement arrangementMoneyKey is unable to make any changes to your Line of Credit without your authorization MoneyKey will honor the offered settlement of $In addition, we agree to subtract payments made to the Line of Credit after January 29, 2016, which total $623.77, leaving a remaining settlement amount is $this amount can be split into equal payments of $124.29, coinciding with your pay dates If you would like to accept this settlement arrangement, please contact my office directly to authorize this changeI am available directly at [redacted] We look forward to hearing back from you Best regards, ? [redacted]

Dear Mr***, We have received your complaint via the Revdex.com and wanted to address your concerns with you personally We have initiated an internal investigation and our findings are as follows: Your loan of $was funded on April 23rd Since then, you had renewed your loan twice by signing the attached loan agreements You subsequently defaulted on your loan payment dated June 5th in the amount of $ Since your loan defaulted, MoneyKey has made numerous attempts to contact you by both email and telephone to have this matter resolved amicably Due to our inability to connect with you directly, your file was assigned to 3rd party collections for recovery In addition, we have confirmed that the assigned balance to the 3rd party collections agency is indeed $566.88, which is composed of $principal, $finance fee, $NSF fee and $late feeWe understand that you are experiencing financial hardship and would be happy to assist you in coming to an affordable payment plan to suit your current financial needsPlease contact myself directly at [redacted] *** or by email at [redacted] to work out a payment arrangement in order to have this account closed as paid in full Best regards, [redacted] | Director, Payment Solutions

Dear Mr [redacted] , MoneyKey – MD, Inc(“MoneyKey”) has received your complaint dated August 23, 2016, through the Revdex.com (Revdex.com)At MoneyKey, we are committed to consumer satisfaction and take all complaints seriouslyTo make sure that your concerns are fully addressed, we have reviewed your complaint and provided an explanationFor your convenience, we will send you a copy of your Line of Credit agreement to the e-mail address that you have provided We have also included links to our website, where our privacy policy and information about our Line of Credit product in Maryland is also provided MONEYKEY Please note that MoneyKey offers a Line of Credit product in Maryland and not a loan, as stated in your complaintState of Maryland Installment Loan license (which permits a Line of Credit product) https://moneykey.com/licenses/Maryland-state-license.pdf Rates, terms and conditions of the Line of Credit https://moneykey.com/online-line-of-credit-maryland.php MoneyKey’s Privacy Policy https://moneykey.com/privacy-policy.php YOUR ACCOUNT MoneyKey confirms that you obtained a Line of Credit and took a draw of $on August 19, The information gathered during the origination of your Line of Credit is solely used for the purpose of approving your application and legal obligationsWe confirm that all your personal information provided by you is confidential, secure and is used strictly for business purposes For more information about MoneyKey’s privacy policy, please follow the link provided above In addition, MoneyKey’s Customer Care phone number is [redacted] and is 100% operationalAny difficulties attempting to reach our office at this number would be a result of a network or service provider issue and not that of MoneyKey For your reference, our Customer Care hours of operation are the following: · Monday - Friday: 8:am - 9:pm EST · Saturday: 9:am - 7:pm EST · Sunday: 11:am - 7:pm EST MoneyKey is a state-licensed lender; we assure you that any information you, or any consumer, provides us is used for legitimate business purposesShould you have any further questions or require any further information, please give us a call at [redacted] Best regards, MoneyKey

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ? ? ?