Alejandrina Enterprises LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Mr***, We have received your complaint via the Revdex.com and wanted to address your concerns with you personally. We have initiated an internal investigation and our findings are as follows: 1. Your loan of $was funded
on April 23rd Since then, you had renewed your loan twice by signing the attached loan agreements. 2. You subsequently defaulted on your loan payment dated June 5th in the amount of $516.88. 3. Since your loan defaulted, MoneyKey has made numerous attempts to contact you by both email and telephone to have this matter resolved amicably. 4. Due to our inability to connect with you directly, your file was assigned to 3rd party collections for recovery. 5. In addition, we have confirmed that the assigned balance to the 3rd party collections agency is indeed $566.88, which is composed of $principal, $finance fee, $NSF fee and $late fee. We understand that you are experiencing financial hardship and would be happy to assist you in coming to an affordable payment plan to suit your current financial needsPlease contact myself directly at *** *** *** or by email at *** to work out a payment arrangement in order to have this account closed as paid in full. Best regards, *** *** | Director, Payment Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I did speak with MoneyKey and they provided a solution that I was happy with
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoon Ms***,We have received your response to our reply on the Revdex.com websiteI would like to respond and offer a resolution due to the difficulties you have experienced with this Line of Credit.To explain this Line of Credit a bit further, with every payment that is made, there is a 2% principal payment includedEvery payment you have made has contributed to the reduction of your principal balanceAs detailed on your Periodic Statements, your current principal balance is $The reason you are not seeing an available credit on your Line of Credit is when your interest and fees are added to the outstanding principal balance, the sum is in excess of your available credit limitI have brought your concerns to our executive branch who will be looking at this more closely.To date, you have made $in payments to your Line of CreditAs a courtesy and under no obligation to do so, we are prepared to have your Line of Credit closed as paid in full as you are not completely satisfied with this productCustomer satisfaction is our number one concern and I will be personally investigating the circumstances around your interactions with MoneyKey to ensure that any errors with the way your account was handled to be corrected immediately.Should you have any additional questions or concerns, please contact myself directly as I will be personally handling your account going forwardIf you would like to accept the above noted resolution, kindly let me know and I will have your Line of Credit closed as paid in full immediatelyI am available at *** *** *** ** ** *** ** ***I look forward to hearing from you and having your concerns resolved.Best regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have attached the agreement the business and I reached for your records
Regards,

Dear Ms***,We are sorry to hear that you had an unpleasant experience with MoneyKeyWe pride ourselves on our worldclass customer service and are disapointed to learn that you didn't feel we provided our intended level of service.Our records indicate that you called in to our office to advise
that you were not going to be able to make your next paymentOur representative let you know that it was not a problem and we could stop the payment from being processed on 10/23/We then believe that he advised you that you are still responsible for the payment and as a courtesy, he could either double up her next payment or split the missed payment in two and process them on your next two due date if that was your preferenceOur notes indicate that you appreciated the help and would like a call back after your scheduled due date to ensure 1) the payment was not processed and 2) discuss how you will make up the missed payment.Our represenatative indicated that it was a pleasant conversation and that you was very grateful for the helpPlease kindly let us know if you need anything else or if we can be of service in any other way.Warm regards and thank you for being a customer

Good evening Mr***, My name is *** ***, Director for Payment Solutions at MoneyKeyYour Revdex.com complaint was escalated to my office and I wanted to address it with you personallyI am sorry to hear that you are not satisfied with the Line of Credit that was funded on November
30, We take all customer complaints extremely seriously and want to ensure that you are completely satisfied with our products and servicesAs detailed during the explanation to you of the Terms and Conditions of your Line of Credit, the minimum payment due consists of the interest, fees and a 2% principal paymentThis information is also detailed in your Periodic Statements which are issued to you days before your due dateIn order to make an additional contribution to your principal balance, you are required to contact our office and advise us to have your payment amount increasedTo date, you have made payments to your Line of CreditYour first payment was made on December 18, in the amount of $119.37, the second on December 31, in the amount of $and the third on January 15, in the amount of $96.13, for a total of $As a courtesy and under no obligation to do so, I am happy to have your Line of Credit with MoneyKey closed for a final payment of $236.28, making the total repaid amount $Should you have any additional questions or concerns or to make an arrangement to have this account closed as paid in full for the settlement amount of $236.28, please contact myself directly at *** ext *** or by email to *** Best regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for allowing me to voice my concerns and getting back to me this fastI will be calling 866-252-ext no later than 6pm EST to finalize your replying email. I appreciate the time and effort that you have put into rectifying the situation. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,

Dear Ms***, MoneyKey has received your complaint from the Revdex.com, received on January 22th, and wanted to address it with you personally MoneyKey takes all complaints extremely seriously and wants to ensure that each of our customers is satisfied with the products and services offered
For your convenience, we have attached the following: ·? ? ? ? ? ? ? ? A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) ·? ? ? ? ? ? ? ? A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our line of credit product; (https://moneykey.com/online-line-of-credit-maryland.php) and ·? ? ? ? ? ? ? ? A copy of your electronically signed line of credit agreement We understand that you are not completely satisfied with your Line of Credit of $900, which was funded on January 5, As a one-time courtesy to you and having no obligation to do so, MoneyKey is prepared to suspend the accrual of any further interest and fees and close your account for the current outstanding balance of $We can have the amount of $split into payments of $186.77, coinciding with your upcoming pay datesOnce these payments have cleared your account, MoneyKey agrees to have your Line of Credit closed as paid in full Alternatively, MoneyKey will agree to close your account as paid in full if you are able to replay the full principal balance of $on or before February 15th, Should you require any further information or if you would like to take advantage of one of the proposed resolutions above, please contact our office at *** *** *** ** ** *** ** *** Best regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
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Dear Ms* ***,MoneyKey ??" TX, Inc(“MoneyKey”) has received your complaint dated October 24th, 2017, through the Revdex.com (Revdex.com).We are glad that we were able to resolve this matter with you directly and address your concerns as per our e-mail response dated November 3rd,
Should you have any further questions or concerns, please give us a call at *** *** *** ** *** ** ** ***Best regards, MoneyKey? ? ?

Dear Mr***, We confirm that MoneyKey ??" MD, Inc(“MoneyKey”) has received your complaint dated April 19, 2016, through the Revdex.com (Revdex.com)We take all complaints seriously and assure you that we have conducted a thorough internal investigation into your complaint and your
account with MoneyKeyOur findings are provided belowUSEFUL INFORMATION For your convenience, we have provided the following: A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our Line of Credit product; (https://moneykey.com/online-line-of-credit-maryland.php) A copy of your electronically signed Line of Credit agreement will be sent to your e-mail address providedINVESTIGATION INTO YOUR ACCOUNT A review of your account with MoneyKey confirmed that you obtained a Line of Credit and took a draw of $on October 26, As part of our investigation, we reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions of the Line of Credit were clearly explained to you and that you agreed to these terms and conditions.? These terms and conditions included that ??" the minimum payment consists of interest, fees and a 2% contribution to the principal balance; andadditional contributions may be made toward the principal balance at any time by contacting our offices directly This information is also reflected in your Line of Credit agreement and on the first page of each of your Periodic Statements, which are issued to you prior to every payment due date RESOLUTION We confirm that on April 18, 2016, our team agreed to settle your account by ??" 1.? ? ? freezing your balance as at April 15, 2016; 2.? ? ? waiving all interest and fees accrued after April 15, As we received the remaining payment on the reduced amount due, your account is now considered closed as paid in fullMoneyKey is committed to treating customers fairly and with respect and, to this end, while we are sorry to hear that you were not satisfied with our product, we are glad that we were able to assist you with settling your accountThank you for giving us the opportunity to address your concerns Should you have any further questions, please do not hesitate to contact our offices directly at *** *** *** ** ** *** ** *** Best regards, MoneyKey

Dear Mr***, ? We confirm that MoneyKey - MD, Inchas received your complaint dated March 17th, through the Revdex.com (Revdex.com), and has conducted an internal investigation regarding both your complaint and your account? We take all complaints seriously and wanted to
take the opportunity to discuss your complaint with you ? Kindly note that MoneyKey ??" MD, Incis licensed to operate in the State of Maryland and that the Line of Credit Agreement signed by you is legal and complaint with both federal and Maryland State consumer lending laws ? For your convenience, we have provided the following: ·? ? ? ? ? ? ? ? A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) ·? ? ? ? ? ? ? ? A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our Line of Credit product; (https://moneykey.com/online-line-of-credit-maryland.php) and A copy of your electronically signed line of credit agreement will be sent to your e-mail address provided After our internal investigation, we have determined that you obtained a line of credit and took a draw of $on August 13th, and took a second draw of $on December 4th, ? At the time that your Line of Credit was originated, you agreed to the terms and conditions of the Line of Credit.? These terms and conditions included that the minimum payment consists of fees only and that additional contributions may be made toward the principal balance at any time by contacting our offices directly, and we encourage you to contact us to do soThis information is also reflected in your Line of Credit agreement and on the first page of each of your Periodic Statements, which is issued to you prior to every payment due date.? However, since you are not fully satisfied with your Line of Credit, MoneyKey ??" MD, Incis prepared, as a one-time courtesy and having no obligation to do so, to have your remaining principal balance of $split into four payments of $119.20, to be debited on your next pay dates Should you have any questions, concerns or to accept the proposed settlement, I am available directly at *** *** *** ** *** *** ** *** Best regards, ? ?

Dear Ms***, MoneyKey ??" TX, Inc(“MoneyKey”) has received your complaint dated December 5, 2016, through the Revdex.com (Revdex.com)We are glad that we were able to settle this matter with you directly and address each of your concerns as per our telephonic discussion on December 14,
Should you have any further questions or concerns, please give us a call at *** *** *** ** *** ** ** *** Best regards, MoneyKey ?