Alejandrina Enterprises LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Unfortunately, the proposed monthly amount of $is not within reach of my monthly budget? I am able to pay $month with a proposed settlement of $
Regards,
?
?
?

Dear Ms*** We confirm that MoneyKey ??" MD, Inchas received your response dated April through the Revdex.com (Revdex.com) website As detailed in our initial response to you, dated January 29, 2016, we were happy to provide you with the proposed settlement for your loan, however, we require a response from you accepting the settlement arrangementMoneyKey is unable to make any changes to your Line of Credit without your authorization MoneyKey will honor the offered settlement of $In addition, we agree to subtract payments made to the Line of Credit after January 29, 2016, which total $623.77, leaving a remaining settlement amount is $this amount can be split into equal payments of $124.29, coinciding with your pay dates If you would like to accept this settlement arrangement, please contact my office directly to authorize this changeI am available directly at *** *** *** ** ** *** ** *** We look forward to hearing back from you Best regards, ? *** ***

Dear Ms***,? MoneyKey ??" MD, Inc(“MoneyKey”) has received your complaint dated August 29, 2017, through the Revdex.com (Revdex.com).? We are glad that we were able to respond to you directly and address each of your concerns as per our e-mail dated September 7, 2017.? Should
you have any further questions or concerns, please give us a call at *** *** *** ** *** ** ** ***? Best regards, ? MoneyKey

Dear Ms***,? MoneyKey ??" MD, Inc(“MoneyKey”) has received your complaint dated July 27, 2017, through the Revdex.com (Revdex.com).? We are glad that we were able to respond to you directly and address each of your concerns as per our e-mail dated August 2, 2017.? Should
you have any further questions or concerns, please give us a call a* *** *** *** or email us at ***
? Best regards,? MoneyKey

Dear Ms [redacted] We confirm that MoneyKey ??" OH, Inchas received your response dated April 1, through the Revdex.com (Revdex.com), and has resolved this matter with you directly.? Should you have any further questions or concerns, please do not hesitate to call my office directly at [redacted] ?

Dear Mr[redacted] We confirm that MoneyKey - MD, Inchas received your complaint dated February through the Revdex.com (Revdex.com), and has conducted an internal investigation regarding both your complaint and your account We take all complaints seriously and wanted to take the
opportunity to discuss your complaint with you Kindly note that MoneyKey ??" MD, Incis licensed to operate in the State of Maryland and that the Line of Credit Agreement signed by you is legal and complaint with both federal and Maryland State consumer lending laws For your convenience, we have provided the following: ·? ? ? ? ? ? ? ? A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) ·? ? ? ? ? ? ? ? A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions; (https://moneykey.com/online-line-of-credit-maryland.php) and ·? ? ? ? ? ? ? ? A copy of your electronically signed line of credit agreement has been sent to the e-mail address provided in your complaint After our internal investigation, we have determined that you obtained a line of credit and took a draw of $on February 5th, and took a second draw of $on February 18th, We reviewed your call with our team at the time that your Line of Credit was originated and confirm that the terms and conditions of your Line of Credit were clearly explained to youIn addition, the 2% principal pay down is clearly indicated in your Line of Credit Agreement and on the first page of each Periodic Statement that is issued to you prior to every payment due date Additional contributions may be made toward the principal balance at any time by contacting our offices directly, and we encourage you to contact us to do so.? However, if you are not fully satisfied with your Line of Credit, please contact our offices to discuss the options available to you to have your Line of Credit closed as paid in fullI am confident that we can reach an amicable resolution Should you have any questions, concerns or to discuss the options available to you, we are available directly at [redacted] Best regards, ? [redacted]

Good evening Mr***, ? My name is *** ***, Director for Payment Solutions at MoneyKeyYour Revdex.com complaint was escalated to my office and I wanted to address it with you personally I am sorry to hear that you are not satisfied with the Line of Credit that was funded on November
30, We take all customer complaints extremely seriously and want to ensure that you are completely satisfied with our products and services As detailed during the explanation to you of the Terms and Conditions of your Line of Credit, the minimum payment due consists of the interest, fees and a 2% principal paymentThis information is also detailed in your Periodic Statements which are issued to you days before your due dateIn order to make an additional contribution to your principal balance, you are required to contact our office and advise us to have your payment amount increased To date, you have made payments to your Line of CreditYour first payment was made on December 18, in the amount of $119.37, the second on December 31, in the amount of $and the third on January 15, in the amount of $96.13, for a total of $ As a courtesy and under no obligation to do so, I am happy to have your Line of Credit with MoneyKey closed for a final payment of $236.28, making the total repaid amount $ Should you have any additional questions or concerns or to make an arrangement to have this account closed as paid in full for the settlement amount of $236.28, please contact myself directly at *** ext *** or by email to *** Best regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Please give me till Tuesday of this October 2015, I will have my wife send our files of the money you loaned us and what we have paid so far, iam merely asking for assistance, in paying this down also due to the unfortunate circumstances in my buget and home at this time Thank you As I've previously explained, I've not heard a word fro money key until last month, in September 2015, were I was only threatened that, I was being sued? I? had already paid off my previous loan! That's how I got a new loan of $not 600! Iam out of state with work at this time the best way of communicating with me is thru email Iam happy to pay of my loan with No penaltys at $evey two weeks till this is paid off, due to my wife, having an accident this is the best I can do at this point! I do want to forfill my obligation and then never barrow from money key again ?
?

Dear Ms[redacted], MoneyKey ??" TX, Inc(“MoneyKey”) has received your complaint dated August 7, 2017, through the Revdex.com (Revdex.com)We are glad that we were able to respond to you directly and address each of your concerns as per our telephonic conversation dated August 15,
Should you have any further questions or concerns, please give us a call at [redacted] Best regards, MoneyKey ?

Dear Ms[redacted],
MoneyKey ??" TX, Inc(“MoneyKey”) has received your complaint dated October 31, 2016, through the Revdex.com (Revdex.com)
We are glad that we were able to settle this matter with you directly and address each of your concerns as per our telephonic discussion on November 7,
Should you have any further questions or concerns, please give us a call at [redacted]
Best regards,
MoneyKey
?
?
?

Dear Ms***, We confirm that MoneyKey ??" MD, Inc(“MoneyKey”) has received your complaint dated May 23, 2016, through the Revdex.com (Revdex.com)We take all complaints seriously and assure you that we have conducted a thorough internal investigation into both your complaint and your
account with MoneyKeyOur findings are provided belowUSEFUL INFORMATION Kindly note that the product that MoneyKey offers in Maryland is a Line of Credit and not a loanFor your convenience, we have provided the following: •? ? ? ? ? ? ? ? ? ? ? ? A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) •? ? ? ? ? ? ? ? ? ? ? ? A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our Line of Credit product; (https://moneykey.com/online-line-of-credit-maryland.php) A copy of your electronically signed Line of Credit agreement will be sent to your e-mail address providedINVESTIGATION INTO YOUR ACCOUNT A review of your account with MoneyKey confirmed that you obtained a Line of Credit and took a draw of $on March 25, As part of our investigation, we reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions of the Line of Credit were clearly explained to you and consequently agreed to by youThese terms and conditions included that ??" •? ? ? ? ? ? ? ? ? ? ? ? the minimum payment on your Line of Credit consists of interest, fees and a 2% contribution to the principal balance; and •? ? ? ? ? ? ? ? ? ? ? ? paying off the Line of Credit in full or making any contributions toward the principal balance can be done at any time and without penalty by contacting our offices directlyThis information is also reflected in your signed Line of Credit agreement and on the first page of each of your Periodic StatementsYour periodic statements are issued to you prior to every payment due dateKindly note that the balance on your Line of Credit has decreased and not increased, as stated in your complaintSince the minimum payment includes a 2% contribution towards the principal balance, the interest and fee charges decrease with every future payment, barring any additional draws or returned paymentsTo this end, we have attached a complete transaction history detailing the dates and amounts of each payment you have made to date RESOLUTION Since you are not fully satisfied with your Line of Credit product, as a one-time courtesy and as discussed with your Payment Solutions Advisor, MoneyKey has frozen the balance on your account as at your last periodic statement of May 11, 2016.? The outstanding balance on your account as at May 11, 2016, is $This means that ??" a.? ? ? ? ? ? ? ? ? ? ? any fees and interest that would otherwise have accrued on your account from May 11, 2016, until now are waived; and b.? ? ? ? ? ? ? ? ? ? ? the balance of $will be split into ten installments of $coinciding with your upcoming pay datesOnce these payments are received, your Line of Credit will be closed as paid in fullKINDLY NOTE THAT we require you to contact us with your method of payment prior to June 8, 2016, in order to effect the proposed settlement.? We can be reached at *** *** *** ** ** *** ** *** Thank you for giving us the opportunity to address your concernsWe look forward to hearing from youBest regards, MoneyKey

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]
?
?
?

Dear Ms[redacted], MoneyKey ??" MD, Inc(“MoneyKey”) has received your complaint dated December 16, 2016, through the Revdex.com (Revdex.com)At MoneyKey, we are committed to consumer satisfaction and take all complaints seriouslyTo make sure that your concerns are fully addressed, we have
reviewed your complaint, investigated your account and provided a resolutionWe have also included links to our website, where information about our Line of Credit product in Maryland is also provided? MONEYKEY Please note that MoneyKey offers a Line of Credit in MarylandOur product complies with the requirements for open-end credit of Maryland Code Commercial Law Title Credit Regulations Subtitle Credit Grantor Revolving Credit ProvisionsBelow are the links to our ? State of Maryland Installment Loan License and the rates, terms and conditions of the Line of Credit State of Maryland Installment Loan license (which permits our Line of Credit product) ? https://moneykey.com/licenses/Maryland-state-license.pdf Rates, terms and conditions of the Line of Credit ? https://moneykey.com/online-line-of-credit-maryland.php ? YOUR ACCOUNT MoneyKey confirms that you obtained a Line of Credit with a credit limit of $and drew the full amount on November 22, 2016.? Please note that there have been no unsuccessful payments on your Line of Credit account We reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions were explained to youThese terms and conditions included that ??" •? ? ? ? ? ? ? ? ? the line of credit accrues interest charged at a rate of 0.06575% per day, calculated on the average daily principal balanceThe corresponding annual percentage rate (APR) is 24%;? ? •? ? ? ? ? ? ? ? ? the account will accrue a draw fee equal to 10% of the amount of the withdrawal, which is only applied after a draw is taken; ? •? ? ? ? ? ? ? ? ? bi-weekly paid customers will be charged a Minimum Account Charge of $for each $of their Average Daily Principal Balance as calculated at the close of each billing cycle; and ? •? ? ? ? ? ? ? ? ? included in each minimum payment is a 5% contribution toward reducing the principal outstanding? Please note our records do not indicate that you requested a paper copy of your documents? Since we are an online lender, our primary method of communication is electronicHowever, any documents are available in writing per your requestWe will be happy to provide you with a copy of your Line of Credit agreement to the mailing address that you have providedIf you’d like paper copies of your statements as well, please let us knowREPAYMENT ON YOUR LINE OF CREDIT Your MoneyKey Line of Credit provides you the flexibility to pay in full according to your feasibilityYou decide the length of time the balance remains outstanding for and you are able to pay off your Line of Credit at any time, without penaltyPlease note that the repayment of your Line of Credit does not consist of a payment scheduleYou are sent a periodic statement prior to your due date which details the minimum payment amountEach minimum payment consists of: 1)? ? ? ? ? The minimum charge, which is calculated at $on every $based on the average daily principal Balance; ? 2)? ? ? ? ? Interest, which is calculated at 24% per annum (0.06575% per day) based on the average daily principal balance; ? 3)? ? ? ? ? Draw Fees, which is only applied when a draw is made and is assessed at 10% of the withdrawal amount; and ? 4)? ? ? ? ? A 5% principal contribution, which is based on the average daily principal balance? These fees are detailed on your periodic statement, which includes the due date of your minimum payment MoneyKey encourages you to make additional payments over and above your minimum payment in order to reduce your principal balance owing which will then minimize your fees and interest chargesAs a result, your minimum payment will continue to decrease on each due date, given that you do not draw more funds? ? RESOLUTION ? MoneyKey is committed to treating consumers fairly and with respect and we understand that you are not completely satisfied with your Line of CreditWe thank you for your feedback as we are continuously working to improve our communication and apologize if you were not aware of how the repayment on your account worksAs a one-time courtesy, MoneyKey will freeze the balance on your account as at your first statement date of December 2, 2016, in the amount of $This means that ??" a.? ? ? ? ? ? ? ? any fees and interest that would otherwise have accrued on your account from December 2, 2016, until now, are waived; and b.? ? ? ? ? ? ? ? the outstanding balance of $will be split into four (4) installments of $163.37, coinciding with your upcoming pay dates Once these payments have been received by us, we will close your account as paid in fullPlease contact us in order to affect the proposed settlement.? We are unable to make these changes to your account without your authorizationYou can call us at [redacted] We look forward to hearing from youBest regards, MoneyKey ?

Good afternoon Ms[redacted],My name is [redacted], Director of Payment Solutions at MoneyKeyYour Revdex.com complaint was escalated to my attention and I wanted to take an opportunity to discuss it with you personally.First and foremost, we take all customer complaints extremely seriously and want to
ensure our customers are satisfied with both our products and servicesWe are currently conducting? an internal? investigation into the source of the reported issues.We have determined that? there was an error with your statement issued on December 11th, 2015, which was? communicated to you via email.? Your? payment made on December 10th, 2015? was shown as a delinquent payment, instead of being applied to your balance, which resulted in the increased balance shown? on your periodic statementWe are working diligently to have this issue resolved as quickly as possible.As a courtesy, we would like to have your account balance frozen at $588.00, which is your initial balance of $minus your most recent payment of $We can have this split into payment of $147.00, coinciding with your next pay datesOnce these payments have been satisfied, we will have your Line of Credit closed as paid in full.If you would like to accept the proposed payment arrangement or should you want to discuss your account further, kindly contact my office directly at? [redacted]? or by replying to this email.Best regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
?
?
?

Dear Ms[redacted], MoneyKey ??" VA, Inchas received your complaint dated February through the Revdex.com (Revdex.com), and has conducted an internal investigation regarding both your complaint and your account We take all complaints seriously and wanted to take the opportunity to
discuss your complaint with you After our internal investigation, we determined that you obtained a line of credit on May 4th, 2015.? On June 2nd, 2015, you advised us that our records did not correctly reflect the dates on which you receive your incomeIn order to correct the issue, we asked you for validation of the dates on which you receive your income, either by way of a bank verification or by providing us with a copy of your bank statement, which you failed to do We made multiple attempts to resolve your query, all of which were unsuccessful as you indicated that you were unwilling to repay this line of credit.? Your line of credit account subsequently defaulted on July 1st, 2015.? The account, on which MoneyKey ??" VA, Incwaived all outstanding fees and interest, and which consequently comprised only your outstanding principal balance, was then assigned to a third party collections agency We contacted the third-party collections agency currently handling your account and established that the agency, rather than MoneyKey ??"VA, Inc., made the telephone call referred to in your complaintWe also understand that you have agreed to a payment arrangement with this agency Should you need any further assistance with the resolution of this matter, kindly contact our office directly at [redacted] Best regards, [redacted]

Dear Mr[redacted], ? MoneyKey ??" OH(“MoneyKey”) has received your review dated September 26, 2017, through the Revdex.com (Revdex.com)At MoneyKey, we are committed to consumer satisfaction and take all complaints seriouslyOur records indicate that your information was used to obtain a
loan in the amount of $on June 27, A scheduled payment on July 15, in the amount of $was not processed, resulting in default of the loanFrom July 19, onwards, we made multiple attempts to contact the phone number and e-mail address on file in order to resolve the outstanding balanceThese attempts were unsuccessfulAs a result, the debt was subsequently sold to Debt Management Partners, LLC, on November 11, If you did not apply for the aforementioned loan, we require that you contact your local police department to complete a report for Identity Theft and have the completed police report sent to us at [email protected] will provide a copy of that report to Debt Management Partners, LLCIn the meantime, we have made Debt Management Partners, LLC aware of your concerns to ensure no collections activity takes place on the account in questionShould you have any questions or require any additional information, please do not hesitate to contact Debt Management Partners, LLC at [redacted] ?

Dear Mr[redacted], MoneyKey ??" TX, Inc(“MoneyKey”) has received your complaint dated December 19, 2016, through the Revdex.com (Revdex.com)MoneyKey takes all claims of fraudulent activity very seriously and would like to assist you in having this account resolved and closedTo begin this
process, MoneyKey requires an Identity Theft Report to be filed with your local police stationOnce a copy of the police report has been received, along with the contact information for the filing police officer, MoneyKey will have this account closed due to fraud and have any derogatory marks related to this account (if any) removed from your Consumer Credit ReportAt that point, MoneyKey will provide all the information provided during the application process to the local police department, in order to assist with their investigationPlease be advised that this same police report can be provided to any other creditors who may be pursuing a fraudulent debt opened by the same partiesWe would be happy to discuss this account with you further and address any additional concerns you may havePlease contact our office directly at [redacted] to discuss this matter furtherBest regards, MoneyKey ?

Dear Mr[redacted], MoneyKey ??" MD, Inc(“MoneyKey”) has received your complaint dated October 20, 2016, through the Revdex.com (Revdex.com)We are glad that we were able to settle this matter with you directly and address each of your concerns as per our telephonic discussion on October 21,
Should you have any further questions or concerns, please give us a call at [redacted] Best regards, MoneyKey

Dear Mr[redacted],? As stated in our previous response, we are more than happy to assist you with a payment plan for your loanYour current outstanding balance is $566.88, which includes the $principal, $finance fee, a $late fee and a $NSF feeAs a courtesy and under no obligation to do so, we will reduce your balance to the principal balance of $and are willing to accept eight (8) bi-weekly payments of $to have your closed as paid in fullHere is the proposed payment schedule:? Date AmountPayment 10/23/$50Payment 11/06/$50Payment 11/20/$50Payment 12/04/$50Payment 12/18/$50Payment 12/31/$50Payment 01/15/$50Payment 01/29/$50With your authorization, we can have these payments debited from your back account on fileShould no action be taken on your part to have this account resolved amicably, our collection efforts will continue.? To accept this proposed payment plan or to discuss the details of this account further, kindly reach out to me directly by telephone at? [redacted] ? [redacted]? ? Best regards,[redacted] Director, Payment Solutions?