Alejandrina Enterprises LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for allowing me to voice my concerns and getting back to me this fastI will be calling 866-252-ext no later than 6pm EST to finalize your replying email. I appreciate the time and effort that you have put into rectifying the situation. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Clearly, having a balance of $on a $loan after paying you over $2,1oo almost times the amount I borrowed, does not resolve my complaintI would like my account to be considered as payment in full We understand that you have already spoken with one of our Payment Solution Advisors about your current outstanding balance of $and have been put on an interest-free payment plan for this amountShould you have an questions or concerns about your loan or your current payment plan, please do not hesitate to call my office directly at *** *** *** ** ** *** ** ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoon Ms***,My name is *** ***, Director for Payment Solutions at MoneyKeyYour complaint from the Revdex.com was escalated to my office and I wanted to take this opportunity to discuss it with you directly.Please be advised that we take all complaints extremely seriously and want
to ensure that all of our customers are happy with our products and services.I have reviewed all of the email correspondence between yourself and our Payment Solutions team. Notwithstanding the information gathered from my internal investigation, I can see that you are experiencing some financial difficulties and I would like to assist you with this loanYour current outstanding balance is $As a courtesy and under no obligation to do so, we have waived this balanceMoneyKey now considers your loan closed as paid in full and releases you of any and all liability for the remaining balance.We trust that this is a satisfactory resolutionShould you have any questions or concerns, please feel free to contact myself directly at *** *** *** or by replying to this email.Best regards,*** ***

Dear Ms***,My name is *** ***, Director of Payment Solutions with MoneyKeyYour Revdex.com complaint was escalated to my office and I wanted to take an opportunity to speak with you directly. We ar e sorry to hear that you are unsatisfied with your loan and feel that you were misled
when the loan was originatedWe take all customer complaints very seriously and are currently investigating this account to determine the source of confusionWe want to ensure that all loans are clearly explained and ensure the terms and conditions are fully understood. As a courtesy, MoneyKey agrees to having all payments you made totalling $($on 9/4/2015, $on 9/18/and $on 10/2/2015) applied to the sum of your principal balance and your first finance fee totalling $($+ $116.98)MoneyKey will consider your loan paid in full for one final payment of $Once this payment clears, we will have your loan closed as paid in full and will release you of any and all liability for any remaining balance. To accept this proposed resolution or to discuss this account further, kindly contact myself directly at *** *** *** ** ** *** ** ***. Best regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello,My name is *** ***My ID: ***After I contacted you about the money key complaint I had, money key had been increasing the loan amount and charging my account more than twiceI've tried contacting the president's number as listed in the agreement statement only to find it falseI wasn't able to reach him since I placed the complaintInstead I keep receiving statements with increased amountsthey've called my cell, work and home multiple times and have harassed my child on the phoneI will file a police report because this is getting terrifying!According to the agreement, from 12/11/i should only have $left to payI've paid $on 12/21, and now $so I SHOULD ONLY BE LEFT WITH $377.00But money key has increased it to $769.00!!!They're taking the money out of my checking account for their own purposes!I need help! Please respond back,thank you

Dear Ms***, We have received your Revdex.com complaint regarding your experience with MoneyKeyMoneyKey takes all consumer complaints very seriously and wants to ensure that each customer is satisfied with both our products and our servicesThis email serves as confirmation of the steps that MoneyKey
has taken to have your loan funded, as requestedAs discussed on the phone with you on February 12, 2016, MoneyKey agreed, as a one-time courtesy and having no obligation to do so, to have your Line of Credit opened and have the requested amount of $deposited into your account on Tuesday, February 16, Should you have any questions or concerns, or should you need any further assistance with your Line of Credit, please do not hesitate to contact myself directly at *** *** *** ** ** *** ** ***Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.What will be done so this does not happen again? As far as my accountI will accept the payments only if they apply a courtesy discount for having to go through the Revdex.com instead of them answering me directly when I asked for an explanation
Regards,

Dear MrWillis:We are sorry to hear and apologize for the negative experience that you had with MoneyKeyAs a company that is know for and prides itself on outstanding customer service, it was such an anomaly for the process and experience to go so wrong for you. Please accept our sincere
apologies and we hope to be able to serve you in the future. Happy Holidays!

We are sorry to hear that you had a negative experienceUpon further investigation, we are pleased that there has been communication and your desired request of a payment plan is being metThe Payment Solutions team is awaiting communication from youAs such, your request should now be satisfied
and we look forward to continuing to serve you and appreciate you as a customer

Good afternoon Ms***,We have received your response to our reply on the Revdex.com websiteI would like to respond and offer a resolution due to the difficulties you have experienced with this Line of Credit.To explain this Line of Credit a bit further, with every payment that is made, there is a 2% principal payment includedEvery payment you have made has contributed to the reduction of your principal balanceAs detailed on your Periodic Statements, your current principal balance is $The reason you are not seeing an available credit on your Line of Credit is when your interest and fees are added to the outstanding principal balance, the sum is in excess of your available credit limitI have brought your concerns to our executive branch who will be looking at this more closely.To date, you have made $in payments to your Line of CreditAs a courtesy and under no obligation to do so, we are prepared to have your Line of Credit closed as paid in full as you are not completely satisfied with this productCustomer satisfaction is our number one concern and I will be personally investigating the circumstances around your interactions with MoneyKey to ensure that any errors with the way your account was handled to be corrected immediately.Should you have any additional questions or concerns, please contact myself directly as I will be personally handling your account going forwardIf you would like to accept the above noted resolution, kindly let me know and I will have your Line of Credit closed as paid in full immediatelyI am available at *** *** *** ** ** *** ** ***I look forward to hearing from you and having your concerns resolved.Best regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:Hello, I submitted a complaint via the Revdex.com site on 01/21/16, id# *** against this Business and I received a reply from them stating that as a one time courtesy to me, they would suspend all accrual interest and fees and close my account for the outstanding balance of $They said that they would split the above amount up into payments of $coinciding with my upcoming pay datesThey said once my payments has cleared my account that they agreed to have my line of credit closed as paid in fullI received this response from them on 02/03/This has not happenedI have my bank statements showing that they have been taking different amounts from my account and I am still being charged interest and feesCan someone please contact me about this ThanksI have copies of my statements if I need to present themTranslate Desired Outcome:I need this correctedSo far they have taken $ from my account, which means I only owe $more if my balance was $1120.94, nothing more , nothing lessThe statement they sent me on 03/25/says my balance is $Clearly im still being charged interest/feesplease HELP!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Good evening Ms***,Thank you for taking the time to discuss your Line of Credit with me. I am happy that we were able to come to an amicable arrangement for your Line of Credit with MoneyKey.As discussed, we will be processing payments of $via ACH, on January 25, 2016, February 10, and February 25, Once these payments have successfully cleared your account, MoneyKey agrees to have any remaining balance waived and close the Line of Credit as paid in full.Should you have any questions or concerns, please do not hesitate to contact myself directly at *** *** *** ** ** *** ** ***.Best regards*** ***Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12699182, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The email sent to me had no resolution, they basically stated since I paid the amount the matter is closedI understand that I had to pay the loan off but their customer service had me under the assumption that if I pay it off earlier, I would pay lessTo pay over $for a $dollar loan is extortionEspecially when I was trying to pay it off earlier than October.
Regards,
*** *** ***

Good afternoon Ms***,My name is *** ***, Director of Payment Solutions at MoneyKeyYour Revdex.com complaint was escalated to my attention and I wanted to take an opportunity to discuss it with you personally.First and foremost, we take all customer complaints extremely seriously and want
to ensure our customers are satisfied with both our products and services.We are sorry to hear that you are not satisfied with your MoneyKey Line of CreditAs a courtesy, we would like to have your account balance frozen at $394.72, which is your initial balance of $minus your payments totaling $We can have this split into payment of $125.28, coinciding with your next pay datesOnce these payments have been satisfied, we will have your Line of Credit closed as paid in full.If you would like to accept the proposed payment arrangement or should you want to discuss your account further, kindly contact my office directly at *** *** ***or by replying to this email.Best regards,*** ***

Dear Ms***, We have received your Revdex.com complaint regarding your experience with MoneyKeyMoneyKey takes all consumer complaints very seriously and wants to ensure that each customer is satisfied with both our products and our servicesThis email serves as confirmation of the steps that MoneyKey
has taken to have your loan funded, as requested As discussed on the phone with you on February 12, 2016, MoneyKey agreed, as a one-time courtesy and having no obligation to do so, to have your Line of Credit opened and have the requested amount of $deposited into your account on Tuesday, February 16, Should you have any questions or concerns, or should you need any further assistance with your Line of Credit, please do not hesitate to contact myself directly at *** *** *** ** ** *** ** *** Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me.
Regards,
*** ***