All My Sons Moving & Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted] The fact that they left my things in the basement of  the house and I live on the 2nd floor and had to move the things from the basement to the 2nd floor myself.  And I told the men that I did not have bed bugs and the others who help move the rest of my things did not see bed bugs.   I don't feel that they completed the job I pay them for.  I told them when I got the that the items went to the 2nd floor.  I just feel they didn't want to do the job because it was Christmas Eve and it was cold and rainy.   Just give me would I ask for 1/2 of my money back.  I am not happy. with their work.

We have addressed all concerns, which is why we offered you a settlement amount. I cannot give you a full refund, and you reject what I offer, lets meet in the middle and get this resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
We feel that the move should have been completed in around 8 hours.  That is how long a different moving company last year with a crew of 3 took to complete our move.   The reason this crew did not finish was due, as we stated earlier, to lack of strength and energy, maybe if they wouldn't have shown up hungover, which the driver admitted to,  making personal phone calls and taking multiple long cigarette breaks.  The whole reason we contacted the corporate office in the first place, was due to the lack of professionalism and disrespect that we received from the operations manager at the local branch.  We also submitted an email with pictures and detailed descriptions of damage to our property to both local and corporate offices.  
Regards,
[redacted]

Ms. [redacted], Your shipment was packed in the same manner as we would pack any other truck. The difference being, would we have been packing our own truck, we would have had the proper equipment to restrain the shipment as well as thicker quilt pads to protect the shipment. Being it was not our truck, we cannot stand to lose such expensive equipment. Without the proper strapping the shipment stands a great chance of shifting; hence your pictures. Many of the boxes in your pictures are not boxes we packed. Therefore, not only are we not able to verify their contents, but we are not able to verify that they were packed properly. (Equal weight distribution, fully packed, extra paper packing to fill empty spots to maintain integrity, etc.) When we packed your truck, we did so in a professional manner. As for the weight of items, many times that is irrelevant. You cite a 50- 75 lb. bike as being on top of your shipment; however a standard 4.5 cu ft. box can easily run 65 lbs. your shipment was roughly 30,000lbs. If every item over 50 lbs. were to be placed on the bottom, you would have had to use many more containers. It is not reasonable. Additionally, it is not unreasonable to stack items of 50 lbs. or more. As for the placement of the bike in the picture, we would not have placed it on top of your refrigerator. Unfortunately, without the proper equipment items do shift in transit. I deeply regret any issues you might have, but as we packed your shipment to the best of our ability, in a professional manner, consistent with a load of your nature, I cannot accept liability. Again, once we are no longer in care of your goods, we cannot hold ourselves responsible. Had we contract [redacted] to transport your goods, this would most likely be a different conversation. Very Respectfully Jacob P[redacted]

I see there is a lot of emotion regarding your move with us. Again, I apologize that we did not meet your expectations during your relocation with us. What is it that you want?

All My Sons...

offered to reimburse me 20%. I find it offensive that they think that would rectify the situation after what I went through, not only with regard to the main issue, the drivers smoking marijuana and then thinking it's okay to unload the truck, high. But then also what I went through with the driver who I observed throw at least 2 pieces of furniture around my house because he was angry.  I requested full reimbursement for my aggravation and the way I was blatantly disrespected.  I chose not to make this situation worse for All My Sons by not calling the police while All My Sons was driving while intoxicated.  I am again demanding full reimbursement.

We would like to offer the customer the total cost of the move to settle this claim.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
This company has NOT had multiple correspondence with me.  I have contacted [redacted] and sent them the same documentation that I have sent you.I would like to keep this this complaint open until it is officially resolved.
Regards,
[redacted]

Dear [redacted],Thank you for your voicemail. We provided moving services to our customer, the move cost was $817.50, we have offered $468.00. We are cannot offer an entire refund of the move when services were rendered. We are offering over half of the cost of the move, I think this is great middle ground and shows we are demonstrating customer service. I would like to extend my apologies that the customers’ expectations were not met during the relocation.Thanks and best regards,Ashley H[redacted]Customer Care Group---The settlement of for all claims/complaints.Thanks and best regards,Ashley H[redacted]Customer Care Group

Thank you for your feedback, I apologize that we did not meet your expectations on your move with us. Please contact our customer care team at ###-###-#### and we will process your damage claim with us. Thank you, we look forward to working towards a resolution together.

Initial Business Response /* (1000, 5, 2015/10/28) */
We do not offer quotes over the phone, we provide our hourly price, we will advise the customer of what the minimum charge is and then advise they are charged in 15 minute increments after the minimum. The move was performed, services...

were provided and the billing is correct. we apologize for any miscommunication.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am upset with the response, and will let people know what kind of businesses they run. I feel we were taken advantage of the situation. This was being done for my 90 year old Mother. Shame on the company!!!!!!!!!!!

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have sent notarized documentation and several photographs of the damage incurred during the move. I am awaiting a response from All My Sons (beyond acknowledgment of receipt, which I did receive). So, yes, at present time, I am not satisfied with the response from All My Sons. Thank you for your communication and follow up. Kind regards,[redacted]

We were scheduled to be moved 11 miles by six men and two trucks at $350/hr on 8/17/2016 and five arrived. A half hour was wasted by two of the leaders trying to use electronic billing and later had to use paper. Our old home had paint badly scratched moving out; but that was the least of our problems. We had a steel astrolabe broken; a antique steel Venetian lamp broken; a mattress punctured; a bed frame chipped; our bed frame abraded; a leg broken off an antique chest; a carved antique daybed chipped, dirty handprints of silk upholstery and handprints on mirrors and windows in our new house. My opinion is that they didn't know how to pack a load. The leaders finished and drove off without offering us an inspection of the empty trucks. We would have been far better served to have used [redacted] and done it ourself.

Initial Business Response /* (1000, 6, 2014/08/06) */
Thank you for allowing us to respond to the complaint raised by Ms. [redacted]. All My Sons Moving and Storage has a protocol in place to respond to issues that arise from the services we provide. Ms. [redacted] submitted a request for a claim...

package on 8/5/14 and it has been sent to her. We will review her claim and address specific issues stated only after we receive the completed package. Her requests have not been taken lightly. It is our intention to remedy her issues within the terms of the contract she signed and accepted.
Initial Consumer Rebuttal /* (3000, 8, 2014/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This Revdex.com case will not be closed until All My Sons has reviewed my claim and has acted accordingly. It took them almost 2 months to get me the correct phone number to make the complaint so at this point I do not trust the outcome. Also, the man that came out to fix my damaged walls at my new house, although he did a great job, he is the brother in law of [redacted] and he cannot fix the damages I have. I asked him about it when he came by to repair the walls. As far as a contract, I NEVER SIGNED ONE! I actually have my original estimate from [redacted] before he quit and no one ever followed through. I have it UN SIGNED. And even if I signed a contract, I would never sign something that said I assume all damages caused by All My Sons irresponsible and untrained staff would be my responsibility. On the day of the move, I had 4 men in my house and was told to sign the slip for the credit card charge. I had the manager of All My Sons, [redacted], on the phone at the time and I asked him if he would be taking care of the damages even though I am signing to have the movers be done. (I did not want to wait with these 4 men in my house while [redacted] was on his way) [redacted] told me he would take care of it and not to worry. He was on his way to see all the damage at my new house. He had already been to my old house to see all the damage.
Final Business Response /* (4000, 22, 2014/08/14) */
Thank you for that information, our claims department has 30-45 days to process a claim once received. Once processed you will receive correspondents from us.
Final Consumer Response /* (3000, 12, 2014/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sooner this company sends me the information to file a claim, the sooner they will have documentation. I have waited 2 months now to file a claim. I am STILL waiting. They have the address and my phone number so that they may send me the details on filing a claim.

This move took place on August 30, 2016, we have not heard anything from the customer since the move date. During the move we completed a quality assurance call and the shipper advised 8/30/2016 9:57:00 AM [redacted] QA All Good SPOKE WITH [redacted] AND CREW IS DOING GREATAlso, there is not a...

picture attached of said couch inside the new home. This move was over 5 months ago, it is difficult to go back and fact check a move that happened so long ago. Is there a reason the shipper waited so long to advise us of the move being unsatisfactory to them?

All My Sons Moving & Storage cannot be held responsible for a toilet running, even if a mover used the toilet there is no way to predict what happened in the 5 days before the shipper came back to the residence, anyone could have entered the residence during that time. AMS cannot be held...

responsible for a water bill at a residence. There would have been a preexisting condition with the toilet to cause it to run, which we would not be held responsible for any liability with this situation.

Per our corporate office, they are willing to turn over the check to the customer, however, he has been asked to remove negative comments from any social media. We believe this is fair upon customer's request. Anything else will need to be handled by our corporate office as they have been the direct...

contact with this customer.
 
 
Thanks,
 
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] WE SHOULD HAVE BEEN TOLD THE ISSUES INSTEAD OF COMING AFTER OUR BELONGINGS & KEEPING THEM OVERNIGHT!! WE HAD TO SLEEP ON THE FLOOR & HAD TO GO OUT TO GET FOOD BECAUSE WE HAD NOTHING TO COOK WITH! WE ARE STILL ASKING FOR REIMBURSEMENT OF MOVING SERVICES, OR AT LEAST 1 DAY OF THE SERVICES REIMBURSED OF OVER $400.[redacted]

Thank you for your valuable feedback, we are very sorry to hear you are reporting damages from your relocation with us, we see you contacted the Customer Care Team on 3/21/2017 and a claim/complaint form has been mailed to you. Please complete and return. You may also reach us at ###-###-####...

Mon-Fri 8am-6pm CST. If you have any questions or need any further assistance.

Initial Business Response /* (1000, 5, 2015/10/30) */
Please call our customer care team at [redacted], we will be happy to help you with your claim/complaint.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/09) */