All My Sons Moving & Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is not that I do not want to follow you process but all you offered to send was a damage claim, that I have not received. I was saying how is a damage claim going to make any difference when your movers had me sign a damage waiver stating that you guys are not responsible for the damage because I refuses to pay an extra $50 for pads when I was later told by your corporate office pads should of been included in the original flat fee. And how is a damage claim going to do anything for me and my wife having to move stuff for the movers so they could meet there very short time frame we were stuck with because of YOUR scheduling problems. How is the damage claim going to do anything for the Being quoted one price then charged a higher price by the movers and told if we don't want to pay it they will just leave. How does a damage claim cover your mover talking on the phone for an hour while the customer moves themselves in an attempt to get the move done. How does the damage claim cover having to make multiple trips in personal vehicles and again moving ourselves because you guys didn't have time to fully move me when I was paying for the move. Your attempt to make this go away with $100 bribe is very unsatisfactory. If you want to drag this out and have me fill out a damage claim form then mail me one out and we can just drag this out longer. But don't try to blame it on me saying that I refuse to follow your process when to get any kind of service or response I had to put a claim in to the Revdex.com.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Contrary to what the business has told you they are not cooperating with the police. The report is under [redacted]...

[redacted] should they be interested. I would appreciate a response.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

I have never experienced such a disaster in my life. My wife and I were scheduled to move on a Friday morning. We needed to be out in a few hours in order to close on the sale of them. All My Sons called me the day before to confirm everything -- this was the second confirmation call I had received. I felt great about everything, then the next morning THEY NEVER SHOWED UP. I got a call five minutes after they were supposed to arrive and they said they weren't coming. Wasn't even much of an apology despite the fact I didn't raise my voice or anything.

We nearly had to push our closing date back and take on two mortgages at once because of this company, and from what I've heard after the experience, this is not the first (nor the last) time this will happen. Please, please avoid this company.

I've never written a bad review in my life in the understanding that everyone has a bad day, and I don't like to tarnish a brand's image based on one bad experience. However, this is the exception and the company nearly cost me thousands of dollars.

We first received information about the couch the day of the move. We explained that we would take care of it through the basic valuation coverage they selected ($.60/ lb/ item) . It was not until the following day that we learned about the refrigerator. On 21Dec16 we sent out our claims letter to...

begin the claims process. On 17Jan17 we received a call from [redacted] asking about the status of her claims. We told her we would look into it. It was found that the initial paperwork was never returned to us, preventing us from processing any claims. The paperwork was resent to [redacted] and [redacted] via email. Once turned in, we processed [redacted]’s claim and sent him the results via the same email address. Additionally, we sent out the letter explaining the claims results and check for the damages. [redacted] then continued to email us daily with the same email claiming he never received the results of the claim. In one instance he actually replied to the result letter, claiming he never received it. The results were as follows   “In reviewing our file, we note that the inventory preparation was waived.  The form “Information For Shippers” indicates a detailed inventory should be prepared which lists the condition of all items to be moved, but this can be waived. Due to your wavering of an inventory, we are unable to determine the condition of the Refrigerator at the time it was tendered to All My Sons at the time of pickup.  Also, you signed the release at delivery stating that all damaged items were reported at the time of delivery. The only no items listed on the original paperwork declaring damage was the love seat. We must respectfully deny liability for the claim of your Refrigerator.   We are sorry we could not allow a more favorable decision and trust you understand the limitations and restrictions imposed upon us in the settlement of a claim.  Any further request to review this claim must be submitted in writing. “ Additionally, a waiver was signed noting it was unadvisable to transfer refrigerators with ice makers during the winter, and that we do not guarantee the working condition of any electronics as we do not verify them prior to the move because they are to be disconnected before our men arrive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
I seen the response and he did not mention anything about the things that happened. Front door left off, not pluggin in the Freezer , Missing items (Drill and GPS garmin) also forgetting a whole load of items that were found the next day.  I understand that moving is not an easy job but for the 1st 2 hours the guys were working but after that they kept getting slower and slower like I said my husband had to  help to try and get them motivated. Which I don't think he should of cause thats why we hired movers.  Alos the lead man  letting us know that his guys were not getting paid after 8 hours and making sure he mentioned that they appreciate tips.  To me its not my business how and what the guys get paid and don't think it was professional to mention that to us.

To Whom it may concern:We received the complaint filed by [redacted] ID#[redacted]We have came to an agreement with the client regarding her complaint and the billhas been paid fm· in full by the client and her items were no auctioned. No furtherissues are known of and the Complaint has been...

resolved in full.Regards,John K**503-299-9000

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I have reviewed the latest response from All My Sons Moving.  While this message appears to be positive, my experience with this company since July 31, 2014 has been that words are often not backed by concrete, promised actions.  I am therefore loathe to respond to this email in the affirmative for fear that this will close the case before I have actually received a settlement check.  However, I also note on the Revdex.com portal that failure to submit a response within 10 days will cause the Revdex.com to assume my complaint has been resolved satisfactorily.  Can this email to you serve as notice of my contingent satisfaction - contingent upon actually receiving a check - or must I click on either the accept or reject business response button through the Revdex.com portal?
 
I appreciate your guidance about the best way to proceed.
 
Sincerely,
[redacted]

We do not want our customer to be unsatisfied with the relocation. We can add an aditional $100.00 for a total of $200.00 as a full and final settlement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I accept the $200 credit but we are still filing a claim for the damaged product in our household. 
Regards,
 
[redacted]

[
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2014/06/16) */
All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaint. It remains our goal to respond to all customer inquiries in both a timely and professional manner. Our customer can contact our...

claims department via email or telephone in order to file any claims. The email address is [email protected] phone [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response if from the main claims office. I just learned from this response that they have an e-mail address... I wish I would have known that. It might have saved me some time and headache trying to call them during my working hours.
I was finally able to contact a live claims person on Monday, 6/16/14. While I am currently waiting for their form in the mail, this avenue is only for claims against damage. It does not address the issue of my lost time and damage to my body for having to move the items they would not put on the truck.
It does not address the issue the said items are not listed on the signed contract nor on the NON-TRANSPORTABLE ITEMS listed on their website (http://www.allmysons.com/ams_packingguide.aspx). Why wouldn't they move the stuff?
It does not address the issue of the lack of customer service from my local location of All My Sons Moving. They said they would come fix the stuff they could fix. They said they would e-mail me a copy of my contract. After many attempts, I finally did receive a partial copy of the contract on Monday, 6/16, AFTER I threatened lawsuit. The first time he sent something to me, he sent a copy of the sample contract from their website.
It does not address the fact that I will have to get a contractor to custom make 3 legs for my dresser. The movers lost the broken pieces. That means I have to put the money up front, then maybe get reimbursed??
It's been nearly 3 weeks and these issues could have been dealt with by my local All My Sons location like they said they would.
I shouldn't have to wait so long!
Final Business Response /* (4000, 13, 2014/06/27) */
Yes please email your completed claims packet to [email protected]
Final Consumer Response /* (3000, 11, 2014/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have any trust in this company right now...
I'd like to get this resolved more quickly than it's been handled thus far. This coming Sunday will be 1 month since the date of my move. These issues should have been resolved by now.
After my complaint to the mover guys about breaking the legs on my dresser, THEY should have been the ones equipped with the knowledge to tell me who to call. That did not happen. It took over a week before someone finally gave me that information. UNPROFESSIONAL!
I receive the claims form on 6/21. Why couldn't it have been e-mailed to me? Again, I had to wait nearly a week to receive it via USPS. More wasted time.
So, I want to know if I can e-mail my response?? Sure would take less time. They want me to mail pics?? that means I have to go the the store, get all the pics developed, pay for them, buy an evelope to accomodate the fragile pics/claim form, etc. etc. etc. Do you get what i'm saying? While reviewing the form, I also read "do not throw away any items that you are submitting a claim for... leave items in container for possible inspection." TOO LATE!! no one told me to hang on to the item or even leave it in the box. I did take a picture of the item before I threw it, but that's all. I also read "provide copies of any agreements or paperwork you may have signed..." I would if they would e-mail my contract to me. Why didn't I get a copy on the day of the move? UNPROFESSIONAL! it also states, "your claim cannot be processed until your shpping charges have been paid in full. I WILL NOT RELEASE THE HOLD on the payment until ALL this gets resolved, no if's, and's or but's...

We contracted with All My Sons for a move for the third time in about 5 years because they were so impressive previously. We were not disappointed. The high standards and courteous staff from management to our movers, [redacted] and [redacted], went smoothly and stress free. The continued high quality of exceptionally trained and helpful movers and management continue to make All My Sons Movers our only choice for any moves across town or across the country.

Customer was quoted 1273.50 for the entire move. Customers total bill was 1386.45 this is broken down to labor 1130.50. Customer was billed for labor from 8:30am- 6:00pm, as you see, per customers statement the crew was there until 8:30pm. For 2.5 hours of extra work the customer was not billed for...

and all packing materials used on the job were discounted. I believe this is fair as  the customer was not charged $297.50 for the extra labor and materials used on the job.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The claim form they sent was for just the damage to the furniture. The movers Made me sign a wavier that they are not responsible for the damage during the move. So what good is the claim form going to do. Also I repaired most of the damages before they even sent the claim form because of the waiver. The lack of response to the multiple issues showed me they do not take any of it serious and do not care. As my original message stated the damage was the least of my concerns. The lack of professionalism, the lying about prices, and them making me move my own stuff is the root of the complaint. and they have showed no effort or even acknowledged that fact.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I did not receive any claim forms until after I contacted the claims department myself and requested the forms be sent.  But for through the supervision of this website, I have never been contacted by the All My Sons Company in any attempt to apologize or take responsibility for the company’s negligence, nor to rectify the disgraceful transaction.  I do not believe it is too much to ask to have someone from the All My Sons Company directly reach out to me after such an egregious moving experience.  This company needs to reevaluate the way it manages customer service—as the “service” we have witnessed has been nothing less than appalling.The claims forms have been sent. We await the verdict of the settlement. 
Regards,
[redacted]

All My Sons Moving has moved members of my family 3 times. All 3 moves have been extremely easy. The crew is timely and efficient and always willing to do whatever it takes to get the job done right. From setup to haul away they just get the job done right!! We will use them in the future and recommend them to everyone we know who is moving.

As a company we are not liable at all for this water damage, however we respect the courts and do not want to waste the courts time. A settlement agreement for $97.02 is going to be emailed to the customer for execution.

Initial Business Response /* (1000, 5, 2014/09/26) */
All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaint. It remains our goal to respond to all customer inquiries in both a timely and professional manner. We are going to research...

your move, please contact us at [email protected] in order to move forward regarding your feedback.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted the email address All My Sons requested and received NO REPLY, not even an acknowledgement. Please continue to pursue them on my behalf. I am attaching the email
Final Business Response /* (4000, 9, 2014/10/10) */
All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaint. It remains our goal to respond to all customer inquiries in both a timely and professional manner. I would like to first apologize that we did not meet our customers expectations. We can agree that the issue needs to be resolved. I would like to offer the customer a refund of $480.00.

You will speak with John, I am sorry I did not provide the name in my earlier corespondents, that was my mistake.