All My Sons Moving & Storage

Thank you for your valuable feedback, please contact our customer care team for your resolution. ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]There should have been other movers available if the ones that were scheduled were running over (say what you mean when you tell a customer the movers will be there between 12-3) Also DO NOT LIE saying there will now be 4 movers when you know there will only be three and DO NOT LIE when you say you can not get a hold of the movers when knowing you can. Oh and DO NOT LIE when they are not done and CALLING a customer saying that the movers are on their way while the customer waits and HOUR AND A HALF OVER (do the math) then having the moving guy call the customer personally saying they are on their way and it should be another 20-30 minutes before they get there. This company should really look for another person to schedule accordingly. The company should not suggest they can pack up items for the customer knowing that that will take a day to three days and then scheduling over an appointment just to get the money and screw the customer. This is terrible management and very poor lack of knowing how to schedule accordingly. The response the guy gave was worthless and I can think of more than one way around the excuses this guy gives to make their word be their word.
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2014/05/28) */
Thank you for your feedback, please email us at [email protected] in order to work towards a resolution.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/29) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
They have directed me to email the company and haven't responded or answered anything at all.
Final Business Response /* (4000, 9, 2014/05/30) */
We are in communication with this customer internally via email.
Final Consumer Response /* (3000, 11, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are sending me something in the postal mail. I have not received it yet.

The police can contact us directly at ###-###-#### and we will be happy to help and answer any other questions they may have.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have submitted the claim for our damaged furniture to the outside company-awaiting response. I called the number provided in their Revdex.com reply-awaiting response. In fact, I have yet to be contacted by the All My Sons company since our move, despite numerous attempts to contact them. I find the way this company has dealt with this issue completely unprofessional and unacceptable. They have done nothing to resolve or remediate their blatant negligence and disregard during our move.
Regards,
Jessica Nelson

Thank you for your valuable feedback, we are very apologetic for any miscommunication that may have occured during your relocation with us, we always strive to be clear and consise with all communication during a relocation, the contract does state the valuation coverage is $0.60 per pound per...

article and your signature on the bill of lading demonstrates you accepted that coverage, however in an effort of resolution and to demonstrate care for our customers we increased the offer to $740.00. We hope you will accept this offer going above and beyond and we are able to resolve this situation,.

I have currently contacted corporate 3 times.  I finally got a contact name and sent a complaint to the contact person as of 12/16/15.  I have also filed a claim with [redacted] as of 12/16/15.Thank you,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I would like this to remain open until I receive the actual check, because I do not trust them at all.  I would like to note that I have emails from Beth D[redacted] Date Oct 4th, 2016 stating "It has not yet been sent.  I will follow up again with the Controller"I again sent her a status request on October 6th and it still was not sent out.  I advised at that time that if I did not hear back from them by the End of the week that I would have to contact the Revdex.com.She stated "thanks for your email.  I will alert upper management" (dated Oct 6th).  I did not file the report until Tuesday October 11th (5 days later), and still did not hear back from them at that time.So Please let them know that I can them ample opportunity, and someone at that company is not telling the truth. Thank you,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. P[redacted] did not have the option to view our goods nor did they have the authority to enter the trucks and offer any opinion on the condition of the contents.  So for you to push the blame to them because they did not contest the content's condition is both ridiculous and unprofessional.We hired [redacted] because All My Sons could not provide the services that we required in the time frame that we required.  It was only after we had contracted ** to pick up our goods that you offered any indication that your trucks could deliver our goods within a month.  And then, instead of the estimated $7000 to complete the move, your charges were $15,000.  We were forced to move forward with ** because your company could not uphold your agreement for the second portion of our move.The pictures that were submitted clearly show that the packing of the trucks was done carelessly and without any degree of care.  Motorbikes weighing 50-75 pounds were on top of the load.  Heavy lawn and garden equipment was on top of the load.  Heavy clear totes full of baseball cards were on top of the load.  Picture boxes were found laying flat on the bottom of the truck, with items placed on top of them!  These things were not a result of "shifting"....they were a result of careless packing.  Numerous pieces of furniture were missing feet.  Doors were broken off of cabinets.  And the feet and doors were found tucked in between cushions in complete other sections of the truck.  Yes, we PURCHASED $400 worth of additional padding with the verbal explanation from you that all of our furniture would have pads removed and replaced with padded paper.  When I inquired as to the effectiveness of the paper, you told me that it was a great product and it would protect our pieces well.  I believe that would have been true had the paper actually been used on ALL of our furniture.  When we opened the trucks, there were numerous pieces of furniture that were sitting on the floor of the truck with not a stitch of paper protecting them.  Each of those furniture pieces now has extensive damage.   If damage like this occurred because of the "shifting" in transportation, then please explain to me how doors and feet to furniture were tucked in between cushions and paper mysteriously unwrapped from furniture.  And please do not place blame on **.  They were never given access to the truck's interior and they cut the seals in front of my husband and I so that we had proof of such.As far as your responsibility, the contract stated that you were responsible for the care of our goods.  That included during the loading of the trucks.  Damages like those in the photos does not represent shifting.  It represents a shoddy packing and loading job.  Yes, we had some boxes that we packed ourselves, but any boxes marked FRAGILE would suffer, regardless of who packed it, when placed on the BOTTOM of a stack.  And 99.5% of our submitted damage claims were for furniture pieces, not the contents of boxes.  Poorly packed trucks and the damages that resulted from such ARE your responsibility. 
Regards,
[redacted]

When you originally booked your move, as you stated you were given an hourly rate. At that time, they have little information regarding the full move. They have what is needed to let you know how many men your move will require and the rate for those men. When we call a few days before your move, we gather the necessary information to let you know how many hours the men will take. It is made very clear throughout all aspects of the moving process that we move off an hourly rate, that we have a minimum, and that any additional time is prorated to 15 minute intervals. This is the process you experienced as does every other customer. As for the claims form, when it is received by the claims department it will be processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

Please have customer send over invoice via email as we have had some office turnover and are trying to clean up everything. Sorry for the delay as we will get this handled immediately.Thanks,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Miss [redacted] was referred to our claims department. While in negotiations with claims, and before a resolution had been reached, she had the damage repaired and was asking All My Sons to pay for repairs. However due to the review the claim was denied for the following reason, "In your email...

below you stated that you signed off on paperwork about damage to the floor and a glass shelf. The paper that has this information on it is a pre-existing damage form.  In other words, what you signed signals to me that the floor was a pre-existing condition.   On the delivery paperwork, that you initialed, there is a section for origin and delivery addresses that specifically ask,  " residence and outside have been inspected and no damage has occurred to doors, walls, floors, carpet,  ceilings, driveway or walkways, or lawn area.  All property damage noticed after loading must be reported to AMS within 48 hours. You initialed both as no damage at origin or destination. As stated in my denial letter, no mention of property damage was reported until the claim form came in a month after delivery."Sincerely,Jacob P[redacted], Operations ManagerAll My Sons Pittsburgh

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was obviously rushed through this paperwork.  The movers would not begin until I signed all paperwork. I mentioned the damage several times before we left the first location.  At the second location, they were in a hurry to leave, as one mover's girlfriend had twins and I felt bad keeping them.  The only document I was told to sign was the preexisting condition form, which didn't make sense to me, but I was assured it was the correct form.  After all, how would broken glass be a "pre-existing condition".  This company is fighting over a small amount of money and creating a very bad name for themselves.  They have shown themselves to be very unprofessional. 
Regards,
[redacted]

Thank you, we understand you would like $200.00, however the move was only $449.00, we have extended a settlement offer of $109.00 which is a very reasonable and fair amount. We hope you will accept the amount of $109.00

Our moving experience with AllMySons was awesome! Our crew, [redacted], [redacted] and [redacted], were so respectful. They offered help even if it wasn't part of the deal we were paying for. Shook our hands and introduced themselves and shook our hands when the job was done. Awesome crew!! Ask for this crew and you will get more than your money's worth!

We are doing an internal investigation and will be speaking with, coaching and mentoring the local office. We will also process your claim.

We conducted a move for Mr. [redacted] on 27Jul16. During the move I had spoken to Tom to check on the progress of the move. It was a standard quality assurance call made at 10:50 AM. During that time he had made no mention of the guys moving slowly. As for the damages and missing item, Thomas is still...

working with our claims department to settle matters. He elected to have basic valuation at $.60/lb./item. He will be reimbursed as such, as found necessary, once the claims process has been completed. There has been no intentional delay in processing Thomas’s claims, however, the claimsprocess is not an instantaneous evolution and does require time. It is important to note that at the time the complaint was made, Thomas had already been working with our claims department. Below is a copy of the notes from the quality assurance call made during the move. Additionally, I have attached the photos sent to myself by Thomas.  o    7/27/2016 10:50:00 AM o    [redacted], Jacob o    QA o    All Good QACM- Spoke with Tom. said they were moving along. making progress.