All My Sons Moving & Storage

I am the director of customer care, [redacted], I have approved your release and settlement. I am positive that you are a fair and reasonable person, I believe we can resolve with a hand shake in good faith and put this behind us. I will submit for your check to be processed in the amount of $320.00

The customer care team will be happy to process and respond to all customer claims and complaints, Mr. [redacted] has been given the claims forms to complete, once we receive them we will process accordingly.

Please call our customer care team at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business...

will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They only reiterated the issue. All My Sons left me stranded on moving day and left to pay $600 more than I was quoted while doing a big chunk of the work myself. It seems they take no responsibility for over booking themselves. How does a company of this size not have a plan for a "broken down truck?" I don't believe for a second that was the case. Never the less there was no urgency the day of to rectify the situation. I had to reach out to them multiple times while juggling two closings. Then when I ask to speak to the person responsible for the booking he is no longer available to help. 
 
Why will this not happen to people over and over again? Is there no accountability to honor your commitment? Or is sorry we ruined your day good enough? If so you run a poor business. 
 
I think compensation of some variety would be the respectable solution for my troubles. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] 
Regards,
[redacted] The amount you have offered for the one day of moving is fine, BUT, that does not cover any of the damaged furniture! So, how is the damaged furniture going to be settled??[redacted]

[redacted]Please address who loaded the consumer's furniture out of storage and into different carrier's truck and address your responsibility to load properly for transport. The invoice sent by the consumer shows [redacted] Van Lines billed for warehouse handling.  [redacted]Does the consumer have any insurance coverage on her items since she paid for full value coverage? Did the amount she paid provide coverage from old home until delivery to new home? Was the claim denied? Please include any documentation. [redacted]The consumer asked for a copy of the report from the furniture company -please address if this is information available to the consumer. Dear Patricia, The consumer’s furniture was loaded by All My Sons into three [redacted]s Trailers. [redacted] then sealed the shipments and delivered them to the consumer.  The consumer was charged for the handling based off the weight of the shipment as discussed. The shipment was then in the care of [redacted]. The shipper contracted [redacted] to transport the shipment. That is why we cannot be liable. We did not transport, nor did we unload the shipment. Had All My Sons contracted [redacted] or the company used to unload, then we could still be responsible. However, it was the consumer who contracted separate agencies. In doing so, the consumer removed our authority over the shipment and placed it with [redacted]. We cannot be responsible for a shipment we no longer have authority over. Finally, because [redacted] handled the interstate portion of the consumers move, All My Sons does not even have a bill of lading for the move to Minnesota. The shipper originally had full valuation on their shipment for the time period of loading, delivering to our warehouse, and while in our warehouse. For this the consumer was charged. The shipment ceased to have valuation once it was in the custody of [redacted]. We cannot provide valuation for another company. The consumer was not charged for valuation coverage for any time in which their shipment was not covered. The consumers claim was denied due to the [redacted]’s lack of discrepancy with our inventory and the condition of any item. In regard to the furniture company’s report, we will not offer that to be reviewed as we had to pay a substantial amount to have it written. Had we found that we were at fault, it would have been included in the claims process. However, because it has been decided that All My Sons is not responsible, the consumer will need to obtain their own report. Enclosed are copies of emails exchanged with the consumer: Shipment Notes for ID# [redacted] as of 3/7/2017 8:06:03 AM  [Claims]12/13/2016 12:59:00 PM Beth D[redacted] | reply From: Beth D[redacted] (AMS) [mailto:beth.d[redacted]]  Sent: Tuesday, December 13, 2016 12:59 PM To: [redacted]Subject: FW: All My Sons damagesMs. [redacted],The upper management team at All My Sons – Pittsburgh has re-examined the claim for loss/damage. The correctness of the inventory prepared at origin has not been overcome by any exceptions taken by [redacted] at the time the shipment was loaded onto the [redacted] trailer for transport to Minnesota. In other words, [redacted] did not find any new damage to the household goods at our warehouse. Also, we did not make arrangements with a company to deliver the goods when the trailer arrived Minnesota. The interstate portion was transported on [redacted]`s bill of lading, not ours. Therefore, any transit related damage would be the liability of [redacted].All My Sons - Pittsburgh stands by their original assessment of the claim and finds no liability on their part. All My Sons – Pittsburgh was not involved with coordinating the interstate transportation with [redacted] nor did they make delivery arrangements in Minnesota. Our liability ended when the shipment left the origin warehouse.Thank you, [Claims]11/15/2016 9:39:00 AM Beth D[redacted] | replyFrom: Beth D[redacted] (AMS) [[redacted]  Sent: Tuesday, November 15, 2016 9:38 AM Subject: Cargo ClaimMs. [redacted],I have reviewed the claim with our All My Sons manager. [redacted] is the company who moved your goods from PA to MN, not All My Sons. Therefore, the claim is being forwarded to [redacted] for processing and expedited handling. They may contact you if any additional information is required. Any settlement will be made directly from their office. We are confident that your claim will be promptly handled to a fair and just conclusion.If you need any further assistance, please do not hesitate to contact their office at ###-###-####.[redacted] Claims: Ms. [redacted]`s claim is attached for your review. Once this has been assigned to an adjuster, please contact me and I will forward the photos and inspection report to you. This shipment moved on an [redacted] interstate bill of lading. Thank you, [Claims]11/15/2016 8:56:00 AM Beth D[redacted] | reply Discussed shipment with Jacob. [redacted] did the local portion of packing & loading. Someone the customer knows works for [redacted], so [redacted] handled the interstate portion, not [redacted]. That is why there is no [redacted] BOL. Customer paid ** for the interstate move. The trailer was dropped at destination residence and unloaded by someone that ** chose.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]

My apologies if the claim forms have not arrived at your residents, they were mailed to [redacted]. We can also, email or fax the claims forms, I will have a customer care specialist call you to help you with the process.

Please call Shane [redacted], the gentleman that you spoke to before, he is the Director of Safety and he is in charge of your claim. Thank you.

Good afternoon, during the booking process we ask a series of questions to determine the size of the move, typically a 26 ft truck will hold 2200 sq feet home worth of house hold goods. We are sorry to hear the scope of the move was larger than what we communicated during the booking process, the...

customer does have a responsibility as they are the ones who provide us the information to make sure we have all tools necessary to complete the move for them, with that being said, we never want a customer to be left unsatisfied, I can offer 20% of the cost of the move which is $308.00

This person moved with a branch in Indianapolis. Please close this complaint as it is the wrong company and Cincinnati did not perform the move.  Please advise the customer to file the complaint with the correct location.

Initial Business Response /* (1000, 5, 2015/06/09) */
The customer has received two refunds one on 4/27/15 for the amount of $27.23 and one on 5/6/15 for the amount of $50.00
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
I am very displeased with this "so called claims payment".
My reasons are very simple. First it took forever to get anything done, being shuffled from one person to the next.
The .60 per pound is not how I will be charged to get my table fixed. But without even having someone that works with wood look at it, your company seems to deem this acceptable.
I will at least hope that you will not take two months to process this payment, as it took this long to get anything done to get this far!
Once I fill out this form and send it back to get this "so called claim" payment, I will be posting on Facebook, you will see my posting because I will tag you in it, my displeasure of having done business with this company.
I will also submit a complaint through the Revdex.com.
This is the icing on the cake of the horrible service we have had to endure with our moving experience.
First your mover tells me my table was already damaged when they moved it, just to find the piece in the truck!! Unacceptable!!
If anyone asks me who moved me, Oh I will tell them All My Sons, but will add that if you want better service do not use them. [redacted] will be your best bet!
They did not respond about the broken table issue

Initial Business Response /* (1000, 5, 2014/06/19) */
I would first like to thank you for the opportunity to respond to your feedback. Please accept my apology for not meeting your expectations. Please email us at [email protected] so we can move forward with your feedback....

Thank you
Initial Consumer Rebuttal /* (3000, 7, 2014/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All my sons moving company should respond to my questions and request on this platform NOT in their company's private email so no one can see what they really respond and do. If they can not be transparent it shows their insincerity.
This is the most unprofessional company I have ever worked.
Still waiting their response and refund of money that they charged WITHOUT my authorization.
Final Business Response /* (4000, 9, 2014/06/24) */
All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaint. It remains our goal to respond to all customer inquiries in both a timely and professional manner. I would first like to apologize that we did not meet your expectations. Will you please email me directly at [email protected]

Thank you for this valuable information. We will be reviewing the crew. We apologize we did not meet the expectations regarding your moving experience with us.

We apologize for the delay, we will email the settlement agreement today. As it appears it did not get to you via the mail.

I understand your preference, however 20% is the maximum.

Thank you for your feedback, a customer care representative will be in touch with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
For 5 days I was without proper medications. I suffered through no sleep and severe pain. AllMySons should refund due to pain and suffering. I filed a police report and they are investigating. The company will no longer answer my calls. $35 refund is an insult. I am ready to pursue other legal options. 
Regards,
[redacted]

Thank you very much for this valuable information, this has been seen by the Reginal Vice President and we will address the issue with lack of communication and professionalism. We are very sorry for this situation as we never want to cancel on a customer. We hope you will accept our sincerest...

apologies and know that internal action will be taken to correct this issue. Thank you - All My Sons Management Team.