All Seasons Self Storage

Dear Revdex.com,We have received the complaint for [redacted] complaint #[redacted]We have reviewed the client's concerns and have reached out to him directly to assist in resolution. We can confirm that an agreed upon refund of $600 has been issued to assist in mitigating this...

issue. We apologize for any frustration or inconvenience this ordeal may have caused and wish nothing but the best for Mr. Longo's future endeavors.Thank you,[redacted]Executive OfficeYodle/Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,We appreciate you bringing this matter to your attention. We've contacted this customer, and cancelled his account. We have also provided a refund as requested.Please consider this matter closed as resolved.Regards,Michael B[redacted]Manager, MarketingWeb.com[redacted]...

[redacted]

Dear Revdex.com,We have reached out to [redacted] about this matter. As we have explained to [redacted] attempted to change the URL and phone number on his [redacted] listing on May [redacted], 2015, almost immediately after he canceled his account with us. Unfortunately this change was not...

accepted. At this point Yodle no longer has access to [redacted]’s [redacted] listing. He has to follow the instructions outlined in the attached images to change the listing himself. [redacted] needs to create a [redacted] email address if he doesn’t already have one in order to make this update. We want to assure [redacted] again that Yodle does not have anything to gain by his [redacted] listing remaining inaccurate, and that we are happy to help him as much as we can if he continues to have challenges with this matter.Best,[redacted]

Dear Revdex.com – thank you for bringing
this to our attention. We are currently speaking with [redacted] and we were
able to come to a mutual agreement. We are glad our representatives were able
to reach him to clarify his set-up issue. We have closed his account and we
wish him all the best in his...

future endeavors. Thank you, JM.

Dear Revdex.com - we're sorry that Yodle's marketing program isn't what [redacted] was looking for. We have contacted him to cancel his account, we just need to finalize the paperwork. We should be able to completely resolve this issue as soon as we have the paperwork back from [redacted].Thanks,[redacted]

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to understand these issues better and respond appropriately. As a result, we...

have made direct contact with the client and we have come to an agreement of refunding the client $598.00. However, after sending the client the settlement agreement three times, we have not been able to receive it back signed by the client. Once we receive the signed settlement agreement we will process the refund to the client.   Thank You,          Shalisa C[redacted] Executive Office Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I was given a full refund.  
Sincerely,
[redacted]

Dear Revdex.com - Thank you for bringing this to our attention. We're sorry that [redacted] felt there was a disconnect between what was said on the sales call and the service he received. We are happy to report that we have contacted [redacted] and reached a mutual agreement. Thanks, GB.

Dear Revdex.com: We were able to connect with [redacted], close his account and reach a mutual agreement. We were very sorry to hear about this miscommunication and we are glad we were able to resolve the issue. Best, JM.

Dear Revdex.com, We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly. The client has paid $1,543 for six months of service. After researching the...

account we did not have any notification of cancellation on file from the client but as a courtesy gesture to the client we would like to extend our refund to him again. We sincerely apologize, but marketing is not a guarantee. We would like to extend the courtesy refund of $1,000. This amount would refund the client four out of the six months. The two months that we did not  include in the refund is a non-refundable building period where a lot of services were implemented such as the building of the site, working on organic rankings and more. In conclusion, we want the client and his business to succeed. We have already offered a courtesy refund of $1,000, that offer is still on the table if the client would like to accept it. We apologize for any frustration and dissatisfaction the client received and want nothing but the best for him and his business in the future. Thank you, Ashley P[redacted] Executive Office Web.com

Dear Revdex.com: Thank you for bringing this issue to our attention. We
connected with [redacted] directly and was able to reach a mutual agreement.
We investigated this issue internally and are very sorry there was any type of confusion during his sales call and the
on-boarding process. His account has...

been closed and we wish him all the best. Thank
you again, Jessica M[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com: Thank you for bringing this to our attention. We spoke with [redacted] and we are glad we were able to reach a mutual agreement and close his account. We are very disappointed he did not have a better experience with Yodle and we are very sorry to hear about his issues reaching us to...

cancel his account. We take this feedback very seriously and have shared his feedback with the appropriate channels internally. We wish him all the best. Thank you again, **.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Yodle is claiming they have no record of my wishes to cancel the agreement and that I have not provided any documentation.  I am attaching the reply and acknowledgement of my email to request cancellation and that there team would be reaching out to me within 24 hours.  They did not follow up with their referenced call for several days. I am asking the Yodle  please return the money that was charged to my credit card.  Any expenses that yodle is claiming occurred after my written request to cancel our agreement.It was after review of Yodle's written contract, prior to commencement of the work, that I declined to accept its terms. To date I have never signed the written agreement.  During that conversation, "review of the written contract with Yodle" all work was suspended.  Prior to the next scheduled review of the the written contract I sent my written request via email to cancel all work.  The written response is binding as it was within the 10 days to cancel in full, mentioned in their written agreement.Please return the money charged to my Credit Card. Thank You
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com: We spoke with [redacted] directly and we were able to reach a mutual agreement. We are very sorry to hear our services did not meet his expectations, this is not the type of expereince we would like for any of our 50,000+ customers. We wish him all the best. Thank you, Jessica...

M[redacted].

Dear Revdex.com,We have received the complaint for [redacted], # [redacted].Please know that we take customer dissatisfaction very seriously. We have confirmed that the client did have a Pay Per Click Campaign. After researching during the Pay Per Click Campaign we found it did produce...

calls, they just were not sold. We have agreed to refund the client $987.00. The client did sign for the settlement received.We sincerely apologize for the unfortunate experience.Thank you,Ashley P[redacted]Executive OfficeWeb.com

Dear Revdex.com: Thank you for bringing this issue to our attention. We are happy to report that we have contacted [redacted] and have reached a mutual agreement. Best, GB.

Dear Revdex.com: while we are very sorry to hear [redacted] did not have more success with Yodle’s services, we appreciate him bringing these issues to our attention. As a result, [redacted]’s account has been closed and we are taking the proper steps to ensure his advertsite is taken down. If...

he needs any further information or would like an update on the progress, he can reach [redacted] at ###-###-####.

Dear Revdex.com: We are willing to work with [redacted] to reach a mutual agreement that would meet his desired settlement, however, we must speak with him over the phone to confirm his account and payment details. Federal Law prohibits us from discussing this information over email. If he could please reach out to Ron L[redacted] at ###-###-####, Ron can expedite this agreement. We truly wish him all the best and want to make sure this is processed as soon as possible. Thank you, JM.