All Seasons Self Storage

Dear Revdex.com, We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond...

appropriately. As a result we have arranged to have our Finance department refund the client two months for $398.00 and we have closed the account. Thank You,          Shalisa C[redacted] Executive Office Web.com

Dear Revdex.com: Thank you for bringing this to our attention. In speaking with [redacted] about these issues we have come to a mutual agreement and we are waiting for his response. We’re sorry he was disappointed in our service, and we are glad that we’ve found a resolution. Thank you, [redacted].

Dear Revdex.com: Thank you for bringing this issue to our attention. We have contacted [redacted] and are glad we were able to reach a mutual agreement. Best, GB.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The company ([redacted]) is trying to cheat me out of the money that I paid them...I was in contact with the company via email and spoke with Abel R[redacted]. I let him know that I complained to the Revdex.com and to my credit card company.  He proceeded to give me stats on how high there rating is on Revdex.com.  I told him that he was incorrect and there were over 200 complaints just like mine on Revdex.com.  When I was first contacted by this company I mentioned that I had never heard of [redacted] and wanted to look them up on Revdex.com that’s when I was given wrong information by the rep and I believed him…in retrospect I should have done my homework and looked them up.  Surly, I would have found the over 200 complaints saying STAY AWAY FROM [redacted].   The next day I got a call from Ronald L[redacted]...he asked me not to go to my credit card company and to sign his documents by 4pm the same day.  (Why the rush to sign the document so soon?? because they had language in the document that states if I talk to my credit card company they will not pay me!!) I have explained the following ...I was over promised and over charged and since they lead me to believe that they would suppress my one negative review/comment on Google...they failed to do so ...this is what was promised and was not delivered.  I want a full refund of $3489.00 for over promised work that was not delivered.  My credit card company asked me not to communicate with [redacted].  What [redacted] does to customers like myself is wrong and they need to stop!!  Please provide me a full refund of what I paid your company ([redacted]) $3489.00 Abel,I have already complained to the Revdex.com and to my bank.  I would like a full refund of $3489.00 for services I did not receive.  I hired you ([redacted]) to get rid of one (1) bad review/comment I had from "report a landlord" and you did not do that.  Your salesperson over promised and over sold, they told me what I wanted to hear to get my business.  Once I agreed I didn't hear from anyone at your company.  I called a few weeks later to voice my concerns and was told it takes time.  I was very clear when I said I did not want to renew my contract again.  Your company is very unethical and over promised to do something that was not fulfilled.  Initially I was concerned to join your business because I have never heard of [redacted] and mentioned that I wanted to look them up on the Revdex.com and that's when the sales rep told me that [redacted] has a A+ rating on the Revdex.com and had raving customer reviews...I took the sales reps word for it and now I realize that I should have done my homework and looked them up.  I see on the Revdex.com there are over 200 complaints and all about the same thing...over promised and over charging...this is a pattern for [redacted].  This is unethical to charge the customer and not deliver what they promised.   Over 200 complaints and all about the same thing I am complaining about.  Your company is only out for the money and know nothing about customer service.I want a full refund of $3,487 for over promising on services you could not do.
I have already complained to the Revdex.com and to my bank.  I would like a full refund of $3489.00 for services I did not receive.  I hired you to get rid of one (1) bad review I had from "report a landlord and you did not do that.Your sales person over-sold and told what I wanted to hear to get my business.  Once I agreed I did not hear from anyone at your company.  I called a few week later to voice my concerns and was told it takes time.  I was very clear when I said I did not want to renew when my contract was over.  Your company is unethical and promised to do something that it did not fulfill.  Initially, I was concerned because to join as a client as I have not heard about your company and mentioned the Revdex.com...your sales person told to that you have an A+ rating with the Revdex.com...I took this word for it but now I see I should have checked for myself.  Over 200 complaints and all about the same thing I am complaining about.  Your company is only out for the money and know nothing about customer service.I want a full refund of $3,487 for over promising on services you could not do.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,We appreciate you bringing this matter to our attention. We have reached out to the customer directly, and provided info regarding the Google Maps changes. When the client cancelled service on 8/*/2016, the client changed the phone and website information on this page, causing the loss of...

ranking. Our login for this page no longer functions, and is fully controlled by the client.We respectfully request that you consider this matter closed as resolved.Regards,Michael B[redacted]Manager, MarketingWeb.com[redacted] [redacted]

Dear Revdex.com: We are very disappointed to read about Ellie's experience. We're committed to delivering the best possible results for our customers,and we're sorry that this wasn't her experience. After leaving a few voice mails and emails, we have been unsuccessful at reaching Ellie but we are hoping to...

be in touch with her this week. We have every intention of resolving this matter. She can reach Ron L[redacted] or Trevor B** at ###-###-#### who will work with her directly on these issues. Thank you, Jessica M[redacted].

Dear Revdex.com,   [redacted] has reviewed this client's complaint and has reached out to the client to address these concerns. [redacted] has approved a refund in the amount of $1374.00, which the client has agreed to. The client has agreed to consider this a final refund and this matter closed, as per a...

Refund Release Agreement signed and returned to [redacted] by client. In consideration of our actions taken to bring this matter to resolution, we respectfully request the Revdex.com consider this matter closed.   Best regards, Executive Support Office Yodle/[redacted]

Dear Revdex.com: Thank you for bringing this issue to our attention. I'm disappointed to hear about [redacted]'s experience. However, I am happy to report that we have contacted [redacted] and have reached a mutual agreement. Best, GB.

Dear Revdex.com,Thank you for bringing this issue to our attention. We're sorry that [redacted] didn't have a good experience with Yodle, especially because so many of our clients in the insurance field do have success. This issue has been resolved and we wish [redacted] the best.Thank you.Angelica

Dear Revdex.com: We are very dissapointed to hear Dana did not have a better experience with our sales and customer service team. We truely pride ourselves on delivering a stellar experience for our customers and we are very sorry she did not have this same experience. We have been unsuccessful at reaching...

her to discuss these issues further. If she could reach out to [redacted] at ###-###-####, he will be able to work with her directly on addressing these concerns and finding a mutual agreement. Thank you, Jessica.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: We have agreed to the above statements but I have not been refunded yet. 
  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com: Thank you for bringing this issue to our attention. We're sorry that [redacted] didn't have a better experience with Yodle, this is never something we want for our customers. We are happy to report that we have reached out to [redacted] and have come to a mutual agreement. Best, GB.

Dear Revdex.com - We have resolved this issue with [redacted]. We are disappointed to hear their business did not have a better experience with Yodle, and wish him the best of luck. Best, JM.

Dear Revdex.com: First, we would like to apologize to [redacted] for the poor experience he had with a representative from our sales team. We have added his contact information, along with his wifes, to our do not contact list. We have also looked into this situation, and have addressed this with the...

representative internally. We have high standards for professionalism, and this type of behavior is unacceptable. Thank you for bringing this to our attention. Best, [redacted].

Dear Revdex.com,We appreciate you bringing this matter to our attention.  We've contacted this customer, and provided a $897.00 refund as a customer service gesture. Please consider this matter closed as resolved.Regards,Michael B[redacted]Manager, Marketing[redacted]...

[redacted]

Dear Revdex.com - We are sorry to hear that [redacted] didn't find success with Yodle. Thank you for bringing this issue to our attention and we are glad to report that we have reached a mutual agreement with [redacted]. Thanks, GB.

Dear Revdex.com:  Thank you for bringing this issue to our attention. We are sorry to hear that [redacted] didn't have a better experience with us. We are happy to report that we have contacted [redacted] and have reached a mutual agreement. Thanks, GB.

Dear Revdex.com: Thank you for bringing this issue to our attention. We are disappointed that [redacted] didn't have a better experience with [redacted]. We are happy to report that we have reached a mutual agreement with [redacted]. Thanks, GB.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com: Thank you for bringing this issue to our attention. We are happy to report that we have contacted [redacted] and have reached a mutual agreement.