All Seasons Self Storage

Dear Revdex.com,We have received the complaint for *** ***, # ***.Please know that we take customer dissatisfaction very seriouslyWe do apologize that *** is unhappy with the service she receivedWe would like to discuss the matter with her along with the refund
amount she is asking for but have been unable to make contactWe have reached out by phone and email on 3-*, 3-* and 3-*-We cannot move forward with a resolution until we make contact with herOur direct phone number to reach us has been provided in the emails.We sincerely apologize for the unfortunate experience and look forward to speaking with ***.Thank you,Ashley P***Executive OfficeWeb.com

Dear Revdex.com,First, we'd like to sincerely apologize to *** *** for the confusing and inappropriate conversationWe have looked into this situation, and will be addressing this with the sales representative internallyWe have high standards for professionalism, and this type of behavior is
unacceptable.Thank you for bringing this to our attention.Best,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] point is - the listing WAS already in my nameThey hijacked it - changes were made months AFTER I cancelled account - only way for me to change it is to buy into ***'s service for a tune of dollars a month(I'm beginning to wonder if their isn't a common denominator in third party services/affiliates)Yodle and their third party SHOULD HAVE NEVER DONE ANYTHING TO ANY LISTING ESPECIALLY MONTHS AFTER CONTRACT WAS CANCELLEDThis is the second time an incident has happened AFTER the contract was cancelledTHeir rhetoric is non acceptable because it cost me time, energy and money to which I should not have to be expected to pay due to their incompetent negligence (assuming I am giving them the benefit of the doubt to a simple error on their part ...yeah right)Unscrupulous business practice designed to coerce other small business into buying their services and/or hold hostage their proprietary business informationWhat does this mean - Yodle screwed up and they should fix itThey are trying to pass the buck on responsibilityPersonally THEY SHOULD NEVER HAD ACCESS OR HIJACKED MY PLACE PAGE TO BEGIN WITH never mind MONTHS AFE+TER CONTRACT WAS TERMINATED which was before this place page hijack
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com, We have received the complaint for *** ***, complaint # *** Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond
appropriatelyAs a result we have made direct contact with the client and the client accepted the offer to receive a refund of $We have sent a settlement agreement to the client three times and he has not returned the agreementOnce the settlement agreement is signed and received, a refund will be sent the clientAt this time the account has been closed and website is downThank You, Shalisa C*** Executive Office Web.com

Dear Revdex.com: Thank you for bringing this to our attentionWe have reached out to *** *** and resolved this issueFurthermore, we confirmed his contact information and have placed his office on our do not call and do not email listWe'd also like to apologize to *** *** for any disruption this
could have caused and we are very sorry he did not have a more positive experience with our sales teamThank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com: Thank you for bringing this issue to our attentionWe have reached out to *** and are waiting on her to accept our offerWe hope to resolve this matter soonThanks, GB

Dear Revdex.com,We appreciate you bringing this to our attentionThe $charge was accidentally applied by an agent, and was voided the same day it was appliedWe have spoken to the client and advised as such, and respectfully request this issue be closed as resolved.Regards,Michael B***Manager,
Marketing*** *** *** *** * *** ** ***
***

We have received the complaint for*** ***, complaint # *** Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to understand these issues better and respond appropriatelyAs a result, we have
refunded the client $ Thank You, Shalisa C*** Executive Office Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com,Thank you for bringing this to our attention -- we're glad that we were able to resolve this with *** *** quicklyWe're sorry she didn't want to move forward with our online marketing program, but we wish her the best of luck with her business.Thank you,*** ***

Dear Revdex.com,We have resolved this issue with *** *** and closed his accountWe're very sorry that he didn't have a better experience with Yodle, and wish him the best of luckThank you, Angelica D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The solutions offered by Yodle have met some of our criteria requested for actions on their partAt this point in time, I have made the decision to accept the offers made by Yodle and move forward with our business
Sincerely,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** ***

Dear Revdex.com,We're very sorry for what *** *** experienced as a Yodle clientWe have looked into the conversations she had with our different sales teams to address any issuesWe've also closed and refunded her accountWe'd like to thank *** *** for her interest in Yodle, and wish her the
best of luck moving forwad.Thank you,*** ***

Dear Revdex.com,Thanks for bringing this matter to our attentionWe're resolving this by issuing replacement gift cards, and would appreciate you considering this matter closed as resolved.Michael B***Manager, MarketingWeb.com*** *** *** *** * *** ** ***
***

Dear Revdex.com - Thank you for bringing this to our attentionWe are very sorry to hear that *** *** had a poor experience with Yodle - that is not something we expect nor condone for any of our 55,000+ local business clients nationwideWe have been in touch with *** *** regarding this issue and
are thankful we were able to come to a resolutionWe would like to apologize once more to *** *** for any billing misunderstandings and wish him the best in the future.Thank you,*** ***

Dear Revdex.com,We have received the complaint for *** ***, complaint #***.We have reviewed the client's concerns and can confirm that as of 10/**/the account has been refunded $and closed as agreed upon with the clientWe hope this information has been
helpful.Thank you,Kellin H***Executive Office***

Dear Revdex.com, We have diligently reviewed the client's claims and account informationAfter further discussion with the client, it was determined that a 50% refund will be issuedThe client has returned a signed agreement, noting his acceptance of our refund offerA refund in the amount of
$has been issued to the client. Best Regards, Executive SupportWeb.com