All Seasons Self Storage

Dear Revdex.com: We are very sorry to hear [redacted] did not have a better experience with our servicesPlease know this is not the type of experience we would like for any of our 50,000+ customersWe are currently working with her on a resolution and should she have any questions, she can reach out to Ron L [redacted] at ###-###-####Best, Jessica

Dear Revdex.com, We have received the complaint for [redacted] , complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyAs a result we have made direct contact with the client and the client accepted the offer to receive a refund of $We have sent a settlement agreement to the client three times and he has not returned the agreementOnce the settlement agreement is signed and received, a refund will be sent the clientAt this time the account has been closed and website is downThank You, Shalisa C [redacted] Executive Office Web.com

Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly [redacted] paid $1,for six months of service through Yodle, and we confirmed that he did dispute these charges through his credit card company, however the dispute was lostAfter researching the account, it was confirmed that during the months of service, the client received very few perspective leads; while we are very sorry for this, unfortunately marketing does not guarantee leadsAs a customer service gesture, we are still willing to extend the originally offered refund of $1,000, which would refund four out of the six months [redacted] had active services with YodleThe two months that we did not include in our offer are for a non-refundable “ramp up,” building period in which services were implemented such as the creation of the site, marketing campaign, work on organic search engine rankings, and moreIn conclusion, we want the client and his business to succeedWe have already offered a courtesy refund of $1,000, which is still available to the client, should he choose to accept itWe apologize for any frustration and dissatisfaction the client received and want nothing but the best for him and his business in the future.Thank you,Ashley P***Executive OfficeWeb.com

Dear Revdex.com,We sincerely apologize for the experience [redacted] had We have closed the account in question in good standing and waived the $fee as a customer courtesy We thank [redacted] for her patronage and wish her the best in her future endeavors Thank you, Jonathan B [redacted] Executive Office, Yodle

Dear Revdex.com, We have diligently reviewed the client's claims and account informationAfter further discussion with the client, it was determined that a 50% refund will be issuedThe client has returned a signed agreement, noting his acceptance of our refund offerA refund in the amount of $has been issued to the client Best Regards, Executive SupportWeb.com

Dear Revdex.com,We have received the complaint for [redacted] , # [redacted] .Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyThe client was sold a package without a long term agreement, a month to month basisThe client did not read the terms and conditions signed which states the notice needed to cancel the accountThe payment for the second month was billed on 9/ [redacted] and the client emailed to cancel on 9/**We apologize for any frustration that may have occurred while the client was cancelling his accountAs a customer courtesy we have offered the client a refund of that month for $Once he has accepted the agreement we would be happy to process that refundWe want nothing but the best for him and his business in the future.Thank you,Ashley P***Executive OfficeWeb.com

Hello – We have been able to speak with [redacted] directly and resolve all pending issues mentioned in the prior statementWe’re glad we were able to come to a resolution and we wish [redacted] all the best for future success.Thank you,Angelica D [redacted]

Dear Revdex.com,We have received the complaint for [redacted] , # [redacted] .Please know that we take customer dissatisfaction very seriouslyWe have confirmed that the client did have a product with YodleYodle has spoken with the client on several occasions and provided a settlement agreement in the amount of $1,The specialist spoke with [redacted] on 5-**-after giving him the time he asked for to review the agreementThe client stated he was happy with the offer but his wife and partner needed to look it over as well and then he would respond.Yodle sincerely apologizes for any inconvenience this may have causedWe wish the client and his business all the best in the future.Thank you,Ashley P***Executive OfficeWeb.com

Dear Revdex.com,We're very sorry that Yodle wasn't a fit for [redacted] We have cancelled his account, and will look into any communication issues he had with our client services teamThank you, [redacted]

Dear Revdex.com:We spoke with [redacted] and have come to a mutual agreement and closed his accountWe are sorry he was disappointed in our service, and are glad that we found a resolutionThank you,Jessica M***

Dear Revdex.com:Thank you for bringing this issue to our attentionWe have been attempting to reach the customer and will continue to do so until we resolve this complaint

Dear Revdex.com: thank you for bringing this issue to our attentionWe have confirmed with [redacted] that his information has been added to Yodle's do not contact listWe are very sorry he did not have a good experience with our sales team and we wish him all the bestThank you again, JM

Dear Revdex.com,We appreciate you bringing this matter to our attentionWe've contacted the customer, refunded the $as requested, and have begun the website removalWe would appreciate you closing this matter as resolved.Regards,Michael B***Manager, MarketingWeb.com [redacted] * [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the immediate matter has been resolved Sincerely, [redacted]

Dear Revdex.com - Thank you for bringing this to our attentionWe are very sorry to hear that [redacted] had a poor experience with Yodle - that is not something we expect nor condone for any of our 55,000+ local business clients nationwideWe have been in touch with [redacted] regarding this issue and are thankful we were able to come to a resolutionWe would like to apologize once more to [redacted] for any billing misunderstandings and wish him the best in the future.Thank you, [redacted]

Dear Revdex.com: we are very disappointed to hear [redacted] did not have a better experience with our product and services, this is never the type of experience we would like for any of our 50,000+ customersWe have been in touch with [redacted] and we are glad we were able to reach a mutual agreement We wish him all the best in his future endeavorsThank you, Jessica

Dear Revdex.com: thank you for bringing this issue to our attentionWe have resolved the issue with [redacted] and closed his accountWe're sorry he was disappointed in our service, and are glad that we were able to find a resolutionBest, JM

Dear Revdex.com - Thank you for bringing this issue to our attentionWe have reached out to [redacted] and have offered to meet the terms she requested, however she has not accepted our offer at this timeWe are open to reaching a mutual agreement with [redacted] ***Thanks, **

Dear Revdex.com: Thank you for bringing this to our attentionWe spoke with [redacted] and we are glad we were able to reach a mutual agreement and close his accountWe are very disappointed he did not have a better experience with Yodle and we are very sorry to hear about his issues reaching us to cancel his accountWe take this feedback very seriously and have shared his feedback with the appropriate channels internallyWe wish him all the bestThank you again, **

Dear Revdex.com, We sincerely apologize for poor customer experience [redacted] received We have agreed to a refund amount of $for [redacted] and have received a signed settlement agreement Her account has been closed as well We thank her for her time with us and hope for the best with her future endeavorsThank you, Jonathan B [redacted] Executive Office Web.com