All Seasons Self Storage

Dear BBB: We are willing to work with [redacted] to reach a mutual agreement that would meet his desired settlement, however, we must speak with him over the phone to confirm his account and payment details. Federal Law prohibits us from discussing this information over email. If he could please reach out to Ron L [redacted] at ###-###-####, Ron can expedite this agreement. We truly wish him all the best and want to make sure this is processed as soon as possible. Thank you, JM.

Dear BBB: We have spoken with [redacted] ***, closed her account and have reached a mutual agreement. We are very sorry she did not have a better experience with our services and we wish her all the best in her future endeavors. Best, JM.

Dear Revdex.com, We have received the complaint for [redacted] Please know that we take customer dissatisfaction very seriouslyWe have confirmed that the client did have a package with usAfter researching the results the client received there was an agreement and signed refund for five months totaling $The account has been refundedThank you, Ashley P [redacted] Executive Office [redacted]

Dear Revdex.com: while we are very sorry to hear [redacted] did not have more success with Yodle’s services, we appreciate him bringing these issues to our attentionAs a result, [redacted] ’s account has been closed and we are taking the proper steps to ensure his advertsite is taken downIf he needs any further information or would like an update on the progress, he can reach [redacted] at ###-###-####

Dear BBB,Thank you for bringing this issue to our attention. We're sorry that [redacted] didn't have a good experience with Yodle, especially because so many of our clients in the insurance field do have success. This issue has been resolved and we wish [redacted] the best.Thank you.Angelica

Dear Revdex.com: Thank you for bringing this issue to our attentionWe're sorry that [redacted] didn't have a better experience with Yodle, this is never something we want for our customersWe are happy to report that we have reached out to [redacted] and have come to a mutual agreementBest, GB

Dear Revdex.com - We have resolved this issue with [redacted] We are disappointed to hear their business did not have a better experience with Yodle, and wish him the best of luckBest, JM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company (***) is trying to cheat me out of the money that I paid them...I was in contact with the company via email and spoke with Abel R***I let him know that I complained to the Revdex.com and to my credit card company He proceeded to give me stats on how high there rating is on Revdex.com I told him that he was incorrect and there were over complaints just like mine on Revdex.com When I was first contacted by this company I mentioned that I had never heard of [redacted] and wanted to look them up on Revdex.com that’s when I was given wrong information by the rep and I believed him in retrospect I should have done my homework and looked them up Surly, I would have found the over complaints saying STAY AWAY FROM *** The next day I got a call from Ronald L [redacted] ...he asked me not to go to my credit card company and to sign his documents by 4pm the same day (Why the rush to sign the document so soon?? because they had language in the document that states if I talk to my credit card company they will not pay me!!) I have explained the following ...I was over promised and over charged and since they lead me to believe that they would suppress my one negative review/comment on Google...they failed to do so ...this is what was promised and was not delivered I want a full refund of $for over promised work that was not delivered My credit card company asked me not to communicate with *** What [redacted] does to customers like myself is wrong and they need to stop!! Please provide me a full refund of what I paid your company (***) $Abel,I have already complained to the Revdex.com and to my bank I would like a full refund of $for services I did not receive I hired you (***) to get rid of one (1) bad review/comment I had from "report a landlord" and you did not do that Your salesperson over promised and over sold, they told me what I wanted to hear to get my business Once I agreed I didn't hear from anyone at your company I called a few weeks later to voice my concerns and was told it takes time I was very clear when I said I did not want to renew my contract again Your company is very unethical and over promised to do something that was not fulfilled Initially I was concerned to join your business because I have never heard of [redacted] and mentioned that I wanted to look them up on the Revdex.com and that's when the sales rep told me that [redacted] has a A+ rating on the Revdex.com and had raving customer reviews...I took the sales reps word for it and now I realize that I should have done my homework and looked them up I see on the Revdex.com there are over complaints and all about the same thing...over promised and over charging...this is a pattern for *** This is unethical to charge the customer and not deliver what they promised Over complaints and all about the same thing I am complaining about Your company is only out for the money and know nothing about customer service.I want a full refund of $3,for over promising on services you could not do I have already complained to the Revdex.com and to my bank I would like a full refund of $for services I did not receive I hired you to get rid of one (1) bad review I had from "report a landlord and you did not do that.Your sales person over-sold and told what I wanted to hear to get my business Once I agreed I did not hear from anyone at your company I called a few week later to voice my concerns and was told it takes time I was very clear when I said I did not want to renew when my contract was over Your company is unethical and promised to do something that it did not fulfill Initially, I was concerned because to join as a client as I have not heard about your company and mentioned the Revdex.com...your sales person told to that you have an A+ rating with the Revdex.com...I took this word for it but now I see I should have checked for myself Over complaints and all about the same thing I am complaining about Your company is only out for the money and know nothing about customer service.I want a full refund of $3,for over promising on services you could not do In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are fully aware inoffice the factsBeing pretentious, knowingly obstructing a refund through this pretentious demand of verbal communication If they were truly interested in being honest ando not stealing from small businessIf they get away with this with a mere 500,businesses they in essence would have hijacked small business America of nearly $150,000,Not bado for a criminal act hiding behind a facade of a more corrupt and sinister objective of stealing from those who probably ignore the fight for justice They certainly don't have any trouble using the credit card information to charge the card, but to credit the card for funds wrongly charged, these circumstances stand out so clearly and speak for themselvesThe operation is acting like a criminal enterprise through extortion and/or fraudCredit the card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear BBB: We were able to connect with [redacted] , close his account and reach a mutual agreement. We were very sorry to hear about this miscommunication and we are glad we were able to resolve the issue. Best, JM.

Dear BBB: Thank you for bringing this issue to our attention. We have contacted [redacted] about these issues and we are glad we were able to reach a mutual agreement. Best, JM.

Dear Revdex.com, We have received the complaint for [redacted] , complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughlyThe client has paid $1,for six months of serviceAfter researching the account we did not have any notification of cancellation on file from the client but as a courtesy gesture to the client we would like to extend our refund to him againWe sincerely apologize, but marketing is not a guaranteeWe would like to extend the courtesy refund of $1,This amount would refund the client four out of the six monthsThe two months that we did not include in the refund is a non-refundable building period where a lot of services were implemented such as the building of the site, working on organic rankings and moreIn conclusion, we want the client and his business to succeedWe have already offered a courtesy refund of $1,000, that offer is still on the table if the client would like to accept itWe apologize for any frustration and dissatisfaction the client received and want nothing but the best for him and his business in the futureThank you, Ashley P [redacted] Executive Office Web.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have received a verbal response made by the business (MrRon a [redacted] ) in reference to complaint ID [redacted] , and find that his resolution is satisfactory to me and the matter has been resolved It turns out that Capitol One was the culprit and started the unauthorized charging when they added the "chip" to my card! Sincerely, [redacted]

Dear BBB: Thank you for bringing this issue to our attention. I'm disappointed to hear about [redacted] ***'s experience. However, I am happy to report that we have contacted [redacted] and have reached a mutual agreement. Best, GB.

Dear Revdex.com,We appreciate you bringing this matter to your attentionWe've contacted this customer, and cancelled his accountWe have also provided a refund as requested.Please consider this matter closed as resolved.Regards,Michael B***Manager, MarketingWeb.com [redacted] * [redacted]

Dear Revdex.com, We have received the complaint for [redacted] , complaint # [redacted] We apologize, for the client’s most recent experience with our companyPlease know that we take customer dissatisfaction very seriouslyAs a result we have arranged to have our Finance department refund the customer three of the seven months paidThank You, Shalisa C [redacted] Executive Office [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com,We have received the complaint for *** ***, complaint #***.We have reviewed the client's concerns and can confirm that a full refund in the amount of $has been released to the clientPlease note, it may take 5-business days for the funds to reflect
within the client's accountWe apologize for any frustration this issue may have caused and wish nothing but the best for *** ***.Thank you,Kellin H***Yodle, a Web.com Company

Dear Revdex.com: We are very sorry to hear about *** *** experience, this is certainly not the type of experience we want any of our 50,customers to haveAfter leaving a few voicemails, we have been unsuccessful at reaching him but we are hoping to be in touch with him soon so we can resolve this
matter*** *** can reach Ron L*** at ###-###-#### who will work with him directly on addressing his concerns, adding his information to our do not contact list and closing this issueThank you, *** ***