All-Star Home Inspection Services, LLC

We are currently researching the claim and we will respond back to the customer with a resolutionThank you, Anthony ***Consumer Affairs Dept

We have researched this complaint and found the following: On 11-9-2015, rear operation buttons do not work properly- corrosion on rear operation unit- set as abused- excessive dust on sensor- cleaned sensor- still spots appear on pictures- dust under glass- can not be cleaned off- needs mount box $and rear operation $Plus labor, S&H and any taxes- approxan hour to repair-email customer.I am also attaching the pictures taken and saved to the service job that display the reported corrosion that was found on this unit.The customer was duly notified of the findings Since we have no way to know what happened with the unit while in customer’s possession, all we can do is report what was found at the time the unit was presented for serviceUnfortunately, due to what was found this claim is denied and the warranty is voidedWe cannot be of further assistance to the customerRepair would be at his expense Regards,

I am rejecting this response because: I am not going to pay an additional charge of $and will try to recoup charges from Amazon, please return broken DVD player!

Our Factory Service Center has contacted the customer to set up an Advanced Replacement for his telephone systemThank you,Anthony ***Consumer Claims Dept

The technician mistakenly interpreted the unit being “looked at” as service having been attempted on this unit.Our repair facility will have the unit reprocessed and repaired at no cost to the customer, knowing now that the unit was not tampered with but merely reviewed by others that the customer consulted with We are sorry for the miscommunication

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided all additional repairs or replacement is completed at no further cost

I contacted [redacted] via E-mail, and will be refunding him the shipping cost to have the shaver repaired, once he sends it to me The check will be mailed in 7-business days from date of processUnfortunately we cannot provide an additional warranty Service information is available on our website and in the Operational Instructions for the shaver

We researched this complaint There are no notes on the receiving of this unit to indicate that our service center received a power cord or remote with the unit The unit was returned back to the customer as it was received, as this is not a US modelWe cannot be of further assistance

Dear Mr [redacted] : This will serve to acknowledge and respond to your claim filed with the Revdex.com regarding your Panasonic LCD TV, model TC-L42ETThe warranty on your Panasonic LCD TV is one year parts and labor from date of purchaseOnce the warranty has expired, the consumer is responsible for any expenses incurredHowever, as one-time accommodation to you, we would like to offer you a refund check in the amount of $to use as a credit towards the purchase of a replacement productWe have mailed you a general release form, which you can sign and maintain a copy for your recordsPlease forward the original to my attention at the address, email, or fax number listed belowUpon our receipt, we will issue a refund of $to your attention at the address abovePlease allow to weeks for receipt of the check Sincerely, [redacted] Consumer Affairs Representative [redacted]

Mr [redacted] has been contacted by Panasonic McAllen service centerArrangements have been made to have the correct telephone, model KX- [redacted] shippedA shipping label has been provided to the customer so he can shipped back the incorrect model he hasTracking [redacted] (2nd day air)

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: I paid for these before Panasonic shipped them to me It is only right that they treat me equally and pay the paltry $for each pair, if they want them back I have no confidence that once I were to send them I would ever again hear back from Panasonic regarding this issueI have emailed them photos of the earbud with the missing part, and I cannot print their shipping label Panasonic would need to send me a label through the US mail in order for me to use it.Regards, [redacted] ***

Emailed the customer an Evaluation Letter and a pre-paid UPS label to have the unit come to our HQ for an analysis by our Product Safety EngineersUpon completion of their analysis, we will follow up with the customer with their resultsThank you, [redacted] ***Consumer Affairs Dept

Good Morning,Thank you for contacting us regarding the Panasonic Digital Camera model DMC-GF1. The warranty on the camera is... one year parts and labor. This camera was manufactured in 2009, making it more than six years old. It has surpassed our part retention policies along with applicable state laws. The consumer's decision to place a non-recommended third party battery into his camera which subsequently caused its failure, would not be the fault of Panasonic, nor would we accept liability for such action. At this time; regretfully, we are unable to comply with the customer's request for repair or replacement at no charge. We apologize for any inconvenience this matter may have caused. Thank you,Laurie T [redacted] Executive Representative( [redacted]

We followed up with the factory who advised the warranty on the DVD player is 1-year parts and days labor from date of purchase as stated on the warranty page of the owner's manual The labor warranty was expired so the customer was charged for the labor

The customer was provided with two service options The unit can be sent with a copy of the Bill of Sale to our exchange center first and then a replacement will be shipped back to the customer, or the customer can provide a credit card that a hold is put on it for the cost of the telephone Then a replacement will be sent to the customer first After the customer receives the advanced exchange the customer would uses the box and shipping label that is sent to send back the non working unit If this process is done within days of the customer receiving the advanced replacement the credit card is not chargedThe customer is not satisfied with either optionRegretfully, there are no other service options These are the terms of the warranty

Complaint: [redacted] I am rejecting this response because: Speedtest showing 6.17mbps hub and router have been reset no help will u be compensating me for all the extra work I've been performing on this unit if I add all the time I've been troubleshooting with you its way past hours since I first called in December before I submitted my inquiry with the Revdex.com U guys had given up on helping me and just blamed it on my cell coverage that was also according to what your engineers suggested Regards, [redacted]

We will send the customer a pre-paid UPS label to send the unit with all accessories in original packaging along with a copy of his receipt to us and once the unit arrives we will send the customer a refund checkThank you,Anthony ***Consumer Affairs Dept[redacted]

Our digital camera engineer contacted the customer via email to provide some information regarding her issue The “Red” and “Green” dots appear to indicate that the customer’s camera was or was not able to focus correctlyThis is not a malfunction He then provided several inhibitors that may affect her ability to be able to focus, all of which are explained in the owner’s manual He also provided his contact information should she require further assistance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because: yes he told me I could go to the Website, but also told me that he could advise me to what was wrong and could direct me to where I could get the parts I neededAll he did was have me turn on the TV; when I did, and it did not come on, he say I needed a tech to come out, I had asked him about times if he was going to rip me off and just tell to call a Service CenterI had ALREADY gone to there Support website and got NO reliefI have a $TV that I can NOT get REPAIREDThis is If they were not going to sell me parts, and I needed a TECH regardless, THAN WAY DID THEY CHARGE ME IN THE FIRST PLACE, They could have stated that policy during the Call, BEFORE charging a Customer; that has bought TWO of there high end TV (50" plasma & 65" plasma), and now refuse to back up their Product, without trying to rip off a consumerTHIS IS WRONG, WRONG, WRONGif they don't want to support a product; they should not have sold it!!!!!!! Regards, [redacted]