All-Star Home Inspection Services, LLC

Complaint: [redacted] I am rejecting this response because: Yet more bait and switch and inaccuracies You can't place the blame on [redacted] for the product data you provided them!Check every other bath fan product you sell on the page you sent me Each model with the exception of the model in question clearly states the following information:Motor Type (AC/DC)AC or other products clearly state the followingthat the motor is ACNowhere on your product page for the product in question state that the motor is AC Additionally a quick google search of "Motor Type Condenser" will show you that there is no such thing as a type of motor called a Condenser This is a made up term that your company came up with to deceive customers It is extremely suspicious that every other product on your website clearly states if the motor is AC or DC, with the exception of the product/motor we are discussing Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: To Revdex.com, I am writing you all again because I was told by [redacted] from Panasonic that she was going to send me and tracking number to Fedex but she didn’t so I call her and she gave me and fail number she will not work with me in getting this issue resolve I have tried to work with her but we are not getting any where so can you all PLEASE HELP ME Regards, [redacted] To Revdex.com, I am writing you all again because I was told by Marie from Panasonic that she was going to send me and tracking number to Fedex but she didn’t so I call her and she gave me and fail number she will not work with me in getting this issue resolve I have tried to work with her but we are not getting any where so can you all PLEASE HELP ME.To Revdex.com, I am writing you all again because I was told by Marie from Panasonic that she was going to send me and tracking number to Fedex but she didn’t so I call her and she gave me and fail number she will not work with me in getting this issue resolve I have tried to work with her but we are not getting any where so can you all PLEASE HELP ME

I am rejecting this response because: Basically [redacted] you told me everything that I explained in my complaintI wrote in my complaint that the TV was out of warrantyAlso, I wrote in my complaint that the repair would cost more than the TV is worthIf the television I have did not last more than a year in a half, why would I buy another one from Panasonic? I saw no answers to why your product would fail after only a year and half of minimal useI refuse to spend another penny with PanasonicThis television I have was a lemon and I wish Panasonic would just admit to having manufacturing flaws just like any other company The only acceptable resolution should involve the words free or complimentarySince Panasonic is a large corporation, they should have refurbished televisions, replacement parts, and surplus products in their warehouses to offer

A copy of the firmware update will be mailed out to the customer today

I have left a voicemail for [redacted] on 11/23/and also emailed her advising she can locate a Panasonic Authorized service center using the link below:http://www.servicebench.com/templates/geo_americas/consumer_facing/panason...⇄ must have a proof of purchase showing a purchase date within one year for warranty repair She may also wish to have a box and label sent to her at no charge to have the unit repaired by our repair depot in MD called Microwave Specialties.She may call or email me back with her decisionThank you,Laurie T [redacted] Executive Representative [redacted]

The customers lost shipment claim was completed yesterday 2/22/The customer has been refunded in the amount of $

The warranty on your microwave is year parts and labor from date of purchaseThe warranty is for repair and not replacementA valid proof of purchase is required for serviceOnce the warranty has expired, the consumer is responsible for any expenses incurredHowever, as a 1-time gesture of consumer goodwill, we can arrange for service at no cost even though the manufacturer's warranty has expiredThe cst would be sent a shipping container w/ pre-paid label to send the unit to our repair facilityOnce the repair is complete, the unit will be shipped back to the customer at no costIf the unit is experiencing something unusual or something they cannot repair, then they will contact us and let us knowThank you,Anthony B***Consumer Claims Dept[redacted]

The customer called us initially stating that the unit was rusting from the inside out where the charging contacts are located, and not holding a charge We had the shaver only tested at our headquarters We used a new charger as the customer did not send the charger with the shaverThe unit charged and held the chargeThe "rusting" is soap sm build up from not cleaning the unit The unit was shipped back to the customer with the new chargerThe unit has a year warranty, that if at any time the customer feels the unit is not working as it should they can send it to our exchange centerThe customer was advised of this The charging issue was due to the unit not being properly maintained not from a defect of the unit

Complaint: [redacted] I am rejecting this response because: I could understand your response in regards to warranty IF this was the only time a customer had this issue When the customer has purchased (3) of the same model phone and had THE EXACT SAME PROBLEM with all of them then it becomes an issue of manufacturers defect A quick [redacted] search will also reveal that I am not the only consumer that has had this issue with this phone It had been extremely convenient for your company that the problems all arise just after the warranty periodSo I do NOT accept your response to my complaint as I feel it is unacceptable for a company to produce a product with defects and not own up to them I feel I have been ripped off as a consumer and your company deserves to be reported Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It DOESN'T work! Obviously they don't have a problem sending us products that don't work seeing as this one is the third one that doesn't work! I want my money back, I'd be happy to send this back to them if they'd refund my money and send me a shippinglabel Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: My issue with this company and my experience with them is not a result of not receiving the money in generalIt is against the cumbersome, inefficient return policy which withholds a customer money he/she is entitled to after returning a product for an inordinate and unreasonable amount of timeI initiated a return on December 16th and did not receive the money back until January 13thI'm hard pressed to find another company that would wait an entire month before returning a customer's money for a returnI think Panasonic should take a comprehensive look at its return policy and amend it to become more consumer friendly and reflect the realities of modern day consumer transactionPanasonic products are not cheap, it is difficult for the average consumer to do without $1,000+ for a month while Panasonic quibbles around processing a returnI would welcome a discussion with the company if they seek more inputBut as of now, I will never recommend anyone buy Panasonic televisionsI base this on the quality of the product, the deplorable return process, and horrible customer service [redacted]

The customer has been refunded for order [redacted] which was model # [redacted] in the amount of $ The other order, [redacted] for model # [redacted] our E-commerce department is following up with the warehouse to inquire if item has been receivedIf so, they will refund the customer, if not they will file a lost shipmentThank you, [redacted] ***Consumer Affairs Dept / [redacted] Style Definitions */

I spoke with Ms [redacted] and someone from our [redacted] division will be contacting her to provide a return label and return authorization to process a refund for her rice cooker

Good Morning,I spoke with [redacted] on 12/12/and requested photos which he sent to us at 3:p.m EST My office hours ended for the day at p.mEST and began again the next morning at a.m He was responded to at a.mon 12/13/with the engineer's analysis after I forwarded the photos upon my arrival Unfortunately we are not a hour operation.Nevertheless, based on the photos, the engineer determined the damage was likely due to an external heat source The phone is out of warranty and replacement of the adaptor at the cost of $would be at his expense (parts and accessories carry only a day warranty and the phone was manufactured in 2014) However, l responded to [redacted] that if he feels it was a product malfunction, the unit must be shipped to us and taken apart to determine if any component overheated inside [redacted] did not respond to my email It is completely that we refused to help him further and we have email documentation to support this.Therefore, I will go ahead and email [redacted] the prepaid [redacted] shipping label he did not acknowledge so the adaptor and telephone can be shipped to us and tested by the Product Safety & Compliance division to determine the cause of the issue Once the evaluation is complete, we will contact him.Thank you,Laurie T [redacted] Executive RepresentativeTel.: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] was advised on 12/that the refund will be processed once the unit is picked up from his home

Our service center has discussed repair with the customer and he agreed on the repair charge Our service center is currently working on repairing the unit for the customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I spoke with TV Center who advised me that the customer will be receiving an exchange

The customer was contacted on 4/22/15 by our regional support and advised of the resolution. A refund will be issued to the customer once the unit is in transit for return to Panasonic. The customer was also given a direct contact number to call back if need be.