All-Star Home Inspection Services, LLC

The customer was sent an Evaluation Letter and a pre-paid [redacted] shipping label to have the unit come our HQ for analysis by our EngineersUpon completion of the evaluation, we will follow up back with the customer with their findings and recommendationsThank you, Anthony B***Consumer Claims Dept

As per our database the customer called and confirmed on 5/5/that they have received the shipping label and the unit was shipped to our factory service center in McAllen, TXThank you, [redacted] ***Consumer Affairs Dept

Complaint: [redacted] I am rejecting this response because:I know that the microwave's shielding is inadequate because I know - it is a fact - that it is interfering with our bluetooth I refuse to submit my family to the radiation generated by this unit in the event that Panasonic decides that the radiation leakage falls under a threshhold that they deem acceptable In additionally, I need to replace this unit immediately so that we have a microwave to use Even if the unit was actually safe, we wouldn't have any microwave to use while it was being "tested." Regards, [redacted] ***

The customer no longer has the Bill of Sale This unit was manufactured in September of 2015, which makes the unit almost a full year out of warranty.We realize this does not satisfy the customer's complaint, however, this warranty represents a contract between our sales companies and our customers As such, we cannot alter the terms and/or conditions for any one customer without doing so for all of our customers, which we are obviously not in a position to do.At this time we must enforce the terms of the warranty Thank you for allowing us to comment regarding this matter

The customer was provided with Technical SupportIt was determined that the unit needed to be repairedThe customer is not satisfied that the unit needs to be shipped to our service center in McAllen, TXAs a courtesy a pre-paid shipping label was sent to the customer to ship the unit to McAllen, TXUPS tracking # [redacted]

Our position remains unchanged as the customer was exchanged and upgraded to our [redacted] model The unit we shipped to the customer was fully tested by our engineers and worked to factory specifications prior to being shipped out Thank you, [redacted] ***Consumer Affairs Dept

I am rejecting this response because:1) After 2 months, I am appalled at the customer service provided by Panasonic. 2) They want me to drive 80 miles and drop off this microwave wait a month or so then drive another 80 miles to go and pick it up.3) Even then they cover only the cost of the part; they will charge me for the labor of putting it in; they will not sell the part to me; even thoghI am a qualified engineer with more experience than the service personnel.4) The unit costs about 180$ ; the cost of shipping it one way is about $35... Even if they sell a new unit at a discounted price, at 50% discountnet cost to me is 0.5*180+ 2*35 = 160 dollars.. 6) After my experience nobody in their right mind will buy this direct from Panasonic. I would rather buy from [redacted] with a no questions asked 4 year warranty. I just want Panaaonic to provide a $150 coupon towards this purchase at [redacted] .7) Absent a speedy resolution, I am forwarding the entire message thread to the Texas Atorney Genral office.

Complaint: [redacted] I am rejecting this response because:I requested a full refund or other model television originally in April; I would have accepted the requested refund even in May However:>I have invested a great deal of hours attempting to communicate a resolve via mobile and live chat.>I have taken time from my schedule on five (5x) occasions to meet with technicians whom are late to every appointment; also didn't wear shoe covers for carpet.>I have paid $100+ in utilities each month for cable services unable to use in conjunction with my device.>Refund Requested on dates according to their notes (Though more exist): 07/11/16, 06/22/16, 05/20/16, 04/16/16.>Six (6) different case #'s initiated in which three (3x) were escalated; none of which received a response during the period of 04/16/- 07/25/16.>Now I must deal with another non-shoe cover wearing technician to move the TV out of my residence >TV Mount installed by Nortech is crooked Regards, [redacted]

*** ***
I am rejecting this response because: there have
beem no communication as to when and how I will be receiving back my phoneI contacted the panasonic again and I was told via email respond that I need again to contact the technical department and see if they are willing to wave the shipping fees.As of today 5/22/16, I have no way of knowing my phone been returned or not

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Regretfully, we must decline your request for refund of your telephonesThe warranty on your telephone is one-year parts and labor from DOPIn-warranty assistance requires that a bill of sale be presented when requesting assistanceTherefore, we recommend you ship any in-warranty telephone system
with a copy of its purchase receipt to the Panasonic factory below for replacement: PSTC (Panasonic) Exchange Center, *** *** *** *** *** * *** ***, McAllen, TX 78503 Thank you,Anthony ***Consumer Affairs Dept

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

A representative from our vent fan group will be contacting the customer to offer him a refund on the motor (part only per the warranty) due to his misunderstanding of the motor

The customer has been contacted and arrangements to have the unit sent back to our exchange center were made. The customer will be issued a refund

Our Senior Digital Camera Engineer has advised the customer that if she followed all the steps and performed a total reset and it did not resolve the issue, then the camera would have to go for service at her expenseThe warranty is for year parts and labor from the date of purchase with a valid bill of sale

Unfortunately, we cannot offer to cover the repair of an out of warranty unitPlease let me briefly comment on the current situation. During the lifespan of any electro-mechanical device, it is possible that it may require repairs or maintenance. Even though we are constantly striving
to keep these repairs to a minimum, occasionally, a problem such as yours does occur. It is for this reason that we stand behind and support our products with a manufacturer’s warranty that covers any internal manufacturing defects that may occur during a specified period of time. The warranty for the Panasonic Plasma Television is 1-year parts and labor. This limited warranty is valid from the date of purchase, and once the warranty has expired, any expenses incurred must be absorbed by the consumer. This warranty addresses service only. There are no contingencies for refund or exchangePlease be advised that Panasonic had no legal obligation to assist the customer once the original manufacturer’s warranty expires, especially in the absence of a Customer Care Plan. All of our products are sold with a specified limited warranty, which is, in essence, a contract between our Sales Companies and their consumersWe cannot alter them for any one consumer without doing the same for all of our consumersThank you for allowing us to comment regarding this matter

Complaint:
I am rejecting this response because: Apparently, *** sold a phone that wasn't even being MFG anymore. I am on disability and appreciate the offer. I have to choose between medications and food. Life is for the well and wealthy not the poor and screwed. I worked in a Department Store a few times on at PT basis. *** probably took an old phone back. I do appreciate the discount but I am on limited income and chronically ill. I cannot afford anyting new at any cost.Thanks for the offer

Complaint: ***
I am rejecting this response because:
The product is faulty No microwave out there is expected to only last one year after purchaseYes, I am certainly very disappointed with your response as Panasonic does not live up to its name as a reliable brand.
Regards,
*** ***

May 13, 2015The massage chair has been picked up and it is currently at the *** Terminal, waiting to be unloaded. Pilot will contact the customer to schedule the delivery. The return # is ***

I am rejecting this response because:The request is Not trying to return the products/system purchased for refundIt is requested for the price match between the time of the product received/DOA and the day the repair product was finally received (5+ wks!) This does not even include all the frustrations and endless time spent with multiple Panasonic customer service team associates involved, over the phone and via email
If it still can not be resolved, I will continue to pursue through other waysI think I should let my experience to be aware by other customersI can not believe it is what Panasonic's standard customer service process for replacing a DOA product