AllClear ID

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because: All Clear has told me that the matter was referred to the IT Deptseveral times in the pastIf that did happen, then the problem was never fixedAlso I still have not heard about my credit protection for the month of JulyMy wife, [redacted] has not heard anything for June and JulyAs far as I am concerned, nothing has been fixed Regards, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meApproximately weeks after filing my complaint with the Revdex.com I finally received a phone call with a representative that was able to correct the mistakes that the first representative made when setting up my accountI was then able to finish the process of activating my accountThank you to the Revdex.com for interveningI may never have received a call back otherwise Regards, [redacted]

We have addressed Mrs [redacted] concerns regarding our privacy policyWe do not sell, rent or provide our customers' information to any third party for their marketing purposesWe have mailed out a physical copy of our privacy policy to MrsHallberg and it can also be found on our website, allclearid.com/legal/privacy-policy [redacted] ***

Complaint: [redacted] I am rejecting this response because: your investigators have no done thing to make this right or even try to help me to recover my fundsi have tried to return your calls and no body knows who has called me so my message has fell on death earsit appears to me you have left me out to dry and refuse to even try to help me recover or do anything for meyour investigators have just given up and closed my case from what I understandI am very disappointed with your company and have placed complaints on rip off report Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This service does NOT do the job Home Depot hired them to doThe response is more rhetoric, and untrueSince Home Depot gave me this service, I have financed a car, NO RESPONSE from this company, I have had identity theft committed against me NO RESONSEI have a fraud alert thanks to the Federal Trade Commission NO RESONSEA prime example is last night, I got a new phone service provider, once again, NO RESPONSE from this entityI am shocked the Revdex.com would give AllClear ID the rating they have given, when you can read consumer complaints which clearly show I'm not the only person going through this Regards, [redacted] ***

Our support supervisor *** reached out to Mr [redacted] and resolved his concernsMr [redacted] was under the impression we were a different company he had dealings withJaime explained how he had our services and Mr [redacted] thanked us for following up and decided not to cancel his accountLet me know if you have any additional questions or concernsThank you, [redacted] Support Readiness Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We reached out to Mr [redacted] and addressed his concerns regarding the identity theft protection that The Home Depot has provided for their customers We explained how the AllClear Pro protection works and that our service does not monitor the usage of existing credit or debit cardsHe is still concerned that The Home Depot is misleading their customers about this service[redacted] [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Per above-mentioned complaint, there has been successful resolution to this matter and this case can be closed, as completed.Yesterday, Wednesday, February 21st, 2018, my check *** in the amount of $did post to my bank here in Centerville, OhioI again called my bank this morning and they did confirm check received and cleared, thus All Clear ID finished this transaction, per my request.Ms [redacted] , thank you so much for your assistance in this matterI don't believe at this time that this matter would have been resolved successfully without you/Revdex.com - Austin, Texas! Thank you, again!Please proceed with closing Complaint ID: [redacted] , as resolved Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I never got either the email or the paper copies Regards, [redacted]

Complaint: I am rejecting this response because:They did reach out to me, that is a true statementMy concerns have not currently been addressed, so that part of their statement is incorrectI declined enrolling because I would like to obtain the Revdex.com's input as to how to proceedBased upon my experience, this company is not very well managedI'm afraid to proceed and not sure what to doAgain, I believe the employee should be terminatedThere is absolutely no excuse to hang up on a customer trying to enroll in their serviceAlso, I should have been allowed to speak with a manager when I requested to do soThe company has not addressed this issue Regards, [redacted]

Hello, We reached out to Mr [redacted] via phone calls and emails to discuss his concerns about the servicesTo date, we have been unable to speak to him directly and have not received a call backMr [redacted] is receiving the AllClear Pro service which includes identity theft monitoring, credit monitoring and an insurance policyOnce we speak to Mr [redacted] and collect further details about the issues experienced, a licensed investigator will be able to assist with any fraud or identity protection concernsOur investigation department can be reached directly by calling [redacted] , Monday through Saturday from a.mto p.m(CST)Sincerely, [redacted] AllClear ID Support Readiness Coordinatore: [redacted] ***, Austin, TX

Complaint: [redacted] I am rejecting this response because: All Clear has told me that the matter was referred to the IT Deptseveral times in the pastIf that did happen, then the problem was never fixedAlso I still have not heard about my credit protection for the month of JulyMy wife, [redacted] has not heard anything for June and JulyAs far as I am concerned, nothing has been fixed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] Sent: Wednesday, June 03, 9:AM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint # [redacted] This is to let you know that my complaint has been resolvedI was contacted by the company shortly after Revdex.com got involvedYou were able to accomplish a resolutionThank you very much Regards, [redacted]

We have reached out to Mr [redacted] and addressed his concernsWe are conducting a thorough investigation in to the agent he spoke with on 3/16/We will provide the appropriate coaching and corrective actionWe offered to enroll Mr [redacted] who declined wanting to wait for The Revdex.com to advise him what to do next[redacted] [redacted] ***

Complaint: [redacted] I am rejecting this response because:According to this business, I cannot be afforded the credit monitoring service they were to provide due to lack of required documentation they requested.I have had prior experiences with hackers getting personal information and when the credit monitoring service was offered; they did so without requiringany further documentation by me Why is All Clear requiring anything additional? They have my SS#, address and certainly can phone me to see that I am the oneat the other end of the phone line in an effort to prove my identity Please do not get stuck on predetermined dates before considering a matter resolved This is NOT YET SOLVED to my satisfaction as [redacted] statedI am only covered for fraud protection and not credit monitoring There must be some other way to obtain credit monitoring service from them as instructed by Home Depot other than requiring additional personal paperwork from me This issue is getting frustrating knowing that I have been dealing with the problem since Sept and it Still hasn’t been resolved [redacted]

On 3/4/2015, an AllClear ID Licensed Investigator (***) spoke with Mr*** [redacted] reviewed the difference between existing account alerts and new account activity alerts, and offered assistance with any fraud Mr [redacted] was experiencing Mr [redacted] understood but did not wish to proceed further with the offered assistance As well, we had an Investigator follwith Mr [redacted] today (3/12/2015) to check if he was in need of any further assistance around fraud or alerts, and left a direct extension for callback.Thanks, [redacted] AllClear ID [redacted] of Customer Services [redacted] [redacted] ***

An AllClear ID agent followed up with MsRichards on 3/7, and all issues have been resolved.Thanks, [redacted] [redacted] of Customer Services [redacted] [redacted]

This has been resolved with the consumerWe have made the appropriate updates to Ms [redacted] account and extended her coverageAdam CastilleAllClear ID Customer Support Supervisore [redacted] ***

A supervisor reached out to Noel to address concerns over the services being providedThis issue has been resolvedThe information has been purged from the system and mail confirmation will be received in 7-days [redacted] AllClear ID Support Readiness Coordinatore: [redacted] ***