AllClear ID

Complaint: ***
I am rejecting this response because:I was given AllClear ID's services after my credit info was hacked from a home improvement storeWhen I signed up, they made me go through a tedious process of setting up alerts so I'd be notified by phone when fraud occurs.As I subsequently learned, though, it can take up to two months for these "alerts" to go out, despite the fact that free credit reporting agencies online can provide this information within hoursAnd when I complained, they admitted that their alerts are basically useless, and then said their insurance and investigation services can be very helpfulWhen you realize these are already covered by most major credit card companies, the inescapable conclusion is that this company doesn't actually offer any useful services.For this reason I believe that the home improvement store still needs to give me competent fraud alert notification, and I believe AllClear ID does not deserve endorsement by the Revdex.com
Regards,
*** ***

We had an investigator call back to speak with Mr ***A voice mail message was left 4/20/2015, 4/18/and 4/13/On 4/10/Mr *** spoke to one of our investigators who offered to enroll himAt the beginning of enrollment, the call was disconnectedOur investigator called back but
was only able to leave a voice mailThe direct line to our investigation department was left on the voice mailsWhen Mr *** calls back, we will be able to get him enrolled in the services being provided through Anthem.*** *** *** *** *** *** *** *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I am waiting for the actual letter to be sent via the UNITED STATES POST OFFICE SO FAR I HAVE NOT RECEIVED ANY LETTER STATING THAT ALL MY INFO HAS BEEN PURGED.THANK YOU
Regards,
*** ***

Complaint: ***
I am rejecting this response because:It took me five days to get back to AllClear ID because the employee who called hadn't figured out how to turn on his voicemailThe response given here isn't even close to the truth, and in particular doesn't make sense because my complaint is that a month after I got and started using a new credit card AllClear ID still hadn't contacted me.The employee had one defense: he said that AllClear ID only uses one credit reporting agency, Transunion, and somehow that means it can take up to TWO MONTHS for them to notify a client that a credit card has been issued in their nameThis is absolutely unacceptable, and inexplicable considering I went to the free online credit-check service, which also uses Transunion, and found my new credit card listed, including the balance owed on the previous day.Credit monitoring is useless when customers are notified of fraud after two monthsIf AllClear ID can't figure out a way to provide their services in a timely fashion, they should transfer my account to a company that canAnd if the Revdex.com has any credibility at all, they should certainly not endorse a company whose services are both expensive and useless
Regards,
*** ***

AllClear ID support reached out on 3/2/and again on 3/9/to offer assistance to Ms***. Voicemails were left. We will continue reaching out with the new contact information provided to offer an acceptable resolution for this consumer.Thanks,*** *** ***
of Customer Services***

We have reached out to Mr*** and addressed his concerns about his accountHis account is set up for the protection provided by AnthemHe has also been provided with a direct number to a customer support supervisor should he have any other issues*** *** *** ** *** ***
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Complaint: ***
I am rejecting this
response because: The issues in the complaint were discussed and the contact number was added to the AlClearID Web siteThe lack of alternative contact methods have not been addressed, although it was indicated they were under consideration
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

An investigator spoke to Mr*** regarding his fraud concerns and reviewed his credit report over the phoneHe has been provided with the direct phone number to the investigation teamOut investigation team is standing by should Mr*** have any more issues or questions. Sincerely, ***
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We reached out to Ms*** to provide the information requestedWe left voice mail messages providing a direct phone number for her to reach an AllClear ID agent to assist her in retrieving her alerts and cancelling her serviceAn email was also sent to the consumer with a direct phone number
to reach customer support to resolve her concernsSincerely, *** *** *** ** *** *** *** *** *** *** *** *** *** ** ***

We reached out to Mr*** to address his concernsWe reviewed his account and verified his protection is set upWe have provided Mr*** a direct number to management in case he has any future concerns*** *** *** ** *** *** ***e:
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Complaint: ***
I am rejecting this response because: there was no action taken. AllClear insists we chat about their poor service. They called twice in response to my last rejection of their response where I asked for Anthem to respond in writing. One call was at 7PM when I was at dinner with friends and they still want me to discuss their service. There service is poor and I do not want or expect anything from them. This company is not reputable enough for me to do business with. AND I DO NOT NEED TO DISCUSS IT WITH THEM. My complaint is AND always was for Anthem and the attorney general to know how inadequate Anthem's response to their data breach is. No one should have to deal with a company like AllClear
Regards,
*** ***

A supervisor reached out to Mr*** and addressed his concernsWe have added both customers to a list to be monitored to ensure they receive the monthly emails every month going forwardMr*** confirmed he and his wife have received the recent email we sent for AugustA direct phone number to a customer support supervisor has also been provided to Mr*** in case any further issues arise
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We spoke to Mr*** todayWe reviewed the services we provide but Mr*** was still unsatisfiedWhen new credit activity is detected, we send a phone call to the customer's registered phonenumber to review what was foundDue security purposes, all detailed information is exclusively
communicated by phoneAllClear ID does not post credit activity online*** *** *** *** ***e: *** *** *** *** *** *** ** ***

The notification letter contained valid links and a phone number to reach our support center.  We reached out to Mr. [redacted] to resolve his concerns and spoke to his wife. Mrs. [redacted] informed us Mr. [redacted] recently passed away. We left Mrs. [redacted] with our direct contact information in case she...

had any future concerns. We believe this issue has been resolved. Sincerely, [redacted] AllClear ID Customer Support SupervisorT: [redacted]

Complaint: [redacted]
I am rejecting this response because:
All 3 credit bureaus have stated that there was no activity associated with the minor's SSN.  My investigator at TransUnion has stated this is because the credit bureaus search different databases than the ChildScan report, and he did not even know which databases AllClear was using.  According to the AllClear website, they search databases including employment records, criminal records, and medical accounts, if the SSN was not found by the credit bureaus there is a possibility it is coming from one of these sources.  According to Juan Colindrez from AllClear, when the credit bureaus tell you there is no information found, that is code for they found everything, fixed everything, and then told you there was nothing.  According to "Juan" this will just go away on it's own, even though AllClear has essentially done nothing and the credit bureaus have actually found nothing in their databases.  This is insulting that AllClear expects me to believe this nonsense with NO ACTUAL FACTS.  SPECULATION DOES NOT EQUAL FACT.  I have no problem; however, accepting that this was a mixed or contaminated file, as long as there is REAL VERIFICATION, that someone from AllClear, or the credit bureau, or whomever, can verify with the business or agency that reported the usage of his SSN, that the business or agency has corrected this issue.  Until this happens this remains unresolved.
Regards,
[redacted]

We reached out to Transunion and they confirmed they have sent the Equifax and Experian letters to Ms. [redacted]. Transunion informed us Ms. [redacted] will receive them in 5 to 7 business days. Sincerely, [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: All Clear has told me that the matter was  referred to the IT Dept. several times in the past. If that did happen, then the problem was never fixed. Also I still have not heard about my credit protection for the month of July. My wife, [redacted] has not heard anything for June and July. As far as I am concerned, nothing has been fixed
Regards,
[redacted]