AllClear ID

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This has not been resolved as assumed by both you(Revdex.com) and All Clear ID Alert Network.   When we failed to send them what they requested, we heard from them no further and it is my understanding that I am not fully protected as such due to their request for a copy of a phone bill to prove who I am.   The confusion on their part is due to the fact that my husband originally lodged the complaint on my behalf and his name is different from mine.  Obviously, Clear ID wouldn’t know him or why he would be questioning their request.   Once again, I will repeat what took place.  One 10-16-14 “Scott” phoned me ([redacted]) to state that All Clear ID needed a copy of a bill (phone bill, utility, etc) to establish my residence.  I explained that all bills are in my husband’s name ([redacted]) and sending one wouldn’t prove who I am or that I own the home I am living in.He instructed me to mail the document to : [redacted]  [redacted].    He also mentioned that because we have a unlisted home phone numberhe would need proof that we are connected to this home phone number.  My husband and I both have issues with sending any sensitive personal information to thesepeople as they were only hired by Home Depot to monitor my credit history because of the recent breach of information of Home Depot customer accounts.When I inquired as to my credit being in jeopardy due to the omission of the document, he stated that I was protected.  My question was and still is, if that in fact is the case,why on earth do they need any further documentation??  [redacted]
Regards,[redacted]

We reached out to Mrs. [redacted] to get her family enrolled in to the service. Mrs. [redacted]'s family is enrolled and covered under the protection being offered through Anthem. This issue has been resolved with the consumer.[redacted]
**...

[redacted]
[redacted]

[redacted] account was set to automatically bill him on Jan 8.  He called that same day and spoke with an agent with regard to cancelling the service, at around 1:33PM.  The agent did this correctly, but, unfortunately the account had already been set to be charged later that day. ...

The account was then charged only hours later, at 5:33PM.  Shortly thereafter, the support portal finalized cancelling the account, at 6:05PM. On order to resolve the issue be have attempted to call [redacted] on three separate occasions, at the registered phone number on file.  On January 25, we called and left messages at 9:39AM and 3:24PM.  We also sent an email after the initial call. Additionally, we called again on January 26 at 4:50PM only to leave another message. At this time, [redacted] complaint can be closed and the refund has been processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am just miffed that it took a formal complaint for them to finally make this right. How many people out there are not covered adequately by this company, who got the deal from Anthem for identity theft insurance?? 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: your investigators have no done 1 thing to make this right or even try to help me to recover my funds. I have tried to return your calls and no body knows who has called me so my message has fell on death ears. it appears to me you have left me out to dry and refuse to even try to help me recover or do anything for me. your investigators have just given up and closed my case from what I understand. I am very disappointed with your company and have placed complaints on rip off report.  
Regards,
[redacted]

We are showing the email and physical addresses listed in the complaint as pertaining to a different individual who is enrolled in our services.  Additionally, no callback number is provided in this complaint.  We've had a Support Supervisor (Adam) reach out to Mr. [redacted]...

([redacted]) via email providing a direct phone line so that Mr. [redacted] call him to get this issue resolved.  Due to the conflicting information provided during enrollment, we will need Mr. [redacted] to call in before we can proceed.Thanks,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Complaint: 10534513
I am rejecting this response because:They did reach out to me, that is a true statement. My concerns have not currently been addressed, so that part of their statement is incorrect. I declined enrolling because I would like to obtain the Revdex.com's input as to how to proceed. Based upon my experience, this company is not very well managed. I'm afraid to proceed and not sure what to do. Again, I believe the employee should be terminated. There is absolutely no excuse to hang up on a customer trying to enroll in their service. Also, I should have been allowed to speak with a manager when I requested to do so. The company has not addressed this issue.
Regards,
[redacted]

Revdex.com:
Thank you for your involvement with this complaint. All Clear contacted me and resolved the issue to my satisfaction.  I again thank you for your help [redacted]

We reached out to Mr. [redacted] to assist with his fraud concerns. Mr. [redacted] is in our free Long-term Care service which does not come with the insurance. We provided information on how to file a complaint with the Consumer Financial Protection Bureau against this company. We've also provided the...

consumer with the direct number to our investigations team if he has any further questions. [redacted]e: [redacted]

We have reached out to Mr. [redacted] and assisted with his billing concern. He was sent an invoice for the following year, but payment was never taken. Mr. His account is cancelled. He stated he will follow up with his bank to make sure.

We have reached out to Mr. [redacted] and addressed his concerns. We are conducting a thorough investigation in to the agent he spoke with on 3/16/2015. We will provide the appropriate coaching and corrective action. We offered to enroll Mr. [redacted] who declined wanting to wait for The Revdex.com to...

advise him what to do next.[redacted]

A supervisor reached out to Noel to address concerns over the services being provided. This issue has been resolved. The information has been purged from the system and mail confirmation will be received in 7-10 days. [redacted] AllClear ID Support Readiness Coordinatore:...

[redacted]

I spoke with Mr. [redacted] today.  We've upgraded him to a plan that includes credit monitoring with all three credit bureaus.  This should catch any activity (Inquiries or New Account Postings) regardless of which bureau it initially posts with.  We also reviewed that the credit monitoring does not cover the existing accounts that may have been exposed by the initial security incident, and that the main value of the services provided lies in the Fraud Restoration services, access to the AllClear ID Licensed Investigation team, and the Fraud Insurance.  At the end of the call Mr. [redacted] expressed that he is still discontent with our services.  However, I do feel we've done everything within our abilities to address his concerns.Thanks,[redacted]

Hello,  We reached out to Mr. [redacted] via phone calls and emails to discuss his concerns about the services. To date, we have been unable to speak to him directly and have not received a call back. Mr. [redacted] is receiving the AllClear Pro service which includes identity theft...

monitoring, credit monitoring and an insurance policy. Once we speak to Mr. [redacted] and collect further details about the issues experienced, a licensed investigator will be able to assist with any fraud or identity protection concerns. Our investigation department can be reached directly by calling [redacted], Monday through Saturday from 8 a.m. to 8 p.m. (CST). Sincerely, [redacted] AllClear ID Support Readiness Coordinatore: [redacted], Austin, TX 78701

Complaint: [redacted]
I am rejecting this response because:In February, 2015 [redacted] suffered a data breach affecting millions of subscribers. My wife, [redacted] and I were impacted. Personal information including Social Security numbers, birthdays etc. was leaked. As a result, and after being contacted by the Attorneys general of several states, Anthem agreed to provide a credit monitoring service to all affected.  The service was with All Clear. We enrolled in February. For the months of March and April we received monthly e mail notifications from All Clear that there was no suspicious activity on our accounts. These e mails were received at the end of the respective months. However, beginning in May we both stopped receiving any monthly notifications. Despite numerous phone calls and e mails the problem remained unresolved. After I contacted your office in  June, both my wife and I received the notifications from All Clear regarding our accounts for the month of May. At that time I also received a phone call from an All Clear representative advising that the problem was resolved.However we have not received any such notification for the month of June. I again sent an e mail to customer support of All Clear and as in the past have received no response. That is why I contacted your office. Thank you for your assistance in this matter.[redacted] & [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Asked for Anthem to respond in writing and another AllClearPro rep called.  These people clearly are all about themselves not customer service. 
Regards,
[redacted]

Contacted [redacted] in regards to the credit monitoring alert he received.  His phone number does not accept "unsolicited calls" which is why we were not able to reach him originally.  We were able to speak with him in regards to the credit monitoring alert.  We added an...

additional phone number after advising him he would not receive telemarketing calls from AllClear ID and also waited with him on the line as he tested the log in process with the new phone number we added to his profile.  His login was successful and we were able to approve the alert on his account.  Mr. [redacted] concern was resolved.  [redacted]Call Center Operations Manager[redacted]AllClear ID

The alert was for Mrs. [redacted] husband [redacted]. We have since spoken with him and believe the issue has been resolved.To confirm, we have attempted to reach Mrs. [redacted] and have left her voice mail messages with a direct phone number to reach an agent. An email has also been sent providing a...

direct phone number to reach customer support should she have any additional questions.  Sincerely, [redacted]

We reached out to Mr. [redacted] to address his concerns about his subscription. We have verified his account is not being charged and he has his subscription paid for by the Department of Homeland Security for the next 18 months. We have also mailed a letter to Mr. [redacted] confirming he is...

getting the AllClear Pro service for no charge. [redacted] AllClear ID Customer Support Supervisor[redacted]