AllClear ID

We reached out to Mr*** to address his concerns regarding the ChildScan processHe requested someone from Transunion reach out to him to explain what he can expect out of the investigationWe have escalated his request to have a manager from Transunion reach out to Mr***Transunion has
informed us they have reached out to the customer a few times and have left voice mail messages with a call back phone number, but have not received a call back from Mr***.*** *** *** ** *** *** ***
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We called *** *** on 9/and cancelled his coverage with AllClear IDAn email was sent to Mr*** on 9/confirming his request was received and was submitted to be purged This issue has been resolved and the information has been removed from the AllClear ID
system. Sincerely, *** *** AllClear ID Support Readiness Coordinatore: ***@allclearid.com*** *** *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt should still be noted that I should have received a response in a more reasonable time frameI had been told hours and it took a month, plus a complaint to Revdex.comAn apology from the representative who responded her might have been nice
Regards,
*** ***

We had a member of management reach out to the customer and personally assist him with the concerns he hadThe customer had an issue regarding his pin # not being recognized. We spoke with the customer and reviewed credit monitoring alert with himWe confirmed that this is
legitimateHe also stated that he tried to log into his account online, but it wasn't accepting his PIN #We reset the PIN for himHe then mentioned an issue with the phone line when he initially tried to call usHe stated that he was placed on hold in a customer support queue, but the call disconnect before he was able to speak with an agentWe let him know that there must of been an error with the line, and that I'd look into the issueWe advised the customer to just call us directly if he has any further problems getting in touch with an agent, and confirmed that he has the supervisors contact informationCustomer was satisfied, no further assistance needed at this time

The results that were returned indicated the information found was from a mixed or contaminated file, meaning the activity was erroneously linked to the child's information. In these cases, the information that was found cannot be released due to the account or personal information belonging to someone else and not a result of fraudOur process, from here, is to engage the other credit reporting agencies to confirm they have no file contamination on record and, if so, that it cleared up An AllClear ID Supervisor called Ms*** back to advise what was found with the ChildScan that was completed on her childWe explained the results to her and while the customer understood, did not accept the answer we provided as factual Best Regards, *** ***

We've reached out spoken with Mr***. We reviewed his services and explained that Credit Monitoring reports new activity on an individuals credit file and would not report transactions on already established accounts. All concerns have been addressed.Thanks,*** ***
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Complaint: ***
I am rejecting this response because: This entity claims to assist the consumer clearing up the Identity Theft, and as to date, I have been doing this myself with the assistance of the card company and the business where the theft was committedThis company is a sham
Regards,
*** ***

We have escalated Mr*** concerns to our IT departmentMrs***'s monthly email was not on the list of sent emailsWe are looking to get a detailed answer as to why it wasn'tWe have confirmed Mrs*** has been added to the subscribed list and will be sent the emails going forwardAccording to the outbound email log, Mr*** was sent the emails for May and June and it appears from our end they have been openedWe will engage Mr*** further to see what happened to these emails to make sure he does receive themWe have provided both customers three free months of service due to this inconvenience and will continue to investigate the matter*** *** *** ** *** *** ***
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Ms*** spoke to an AllClear ID investigator regarding her concernsHer credit monitoring is active and she has opened up a fraud case with an investigator regarding her fraud concernsThis issue has been resolved with the consumer*** *** AllClear ID Customer Support Supervisore:
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Complaint: ***
I am rejecting this response because:
It does not address all items in the complaint I have had to investigate on my own issues behind my other cases Nor have they resolved my complaint regarding their engagement process
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I never said I was satisfiedI will not be satisfied until the problem is resolvedI am still waiting for them to send me paperwork and help me fix th problems with the other two credit agencies as they promisedBased on past experience with them, I can't trust they will follow through based on only their wordThey don't have a strong history of follow throughI am concerned that if you close the case, they won't follow throughAs you can see from the notes I sent before, they never followed through until you got involvedPlease don't close the case yet!!
Regards,
*** ***

We attempted to contact Mr*** on 4/11/and 4/12/via the phone number provided and left voice mails for a return phone call We were not able to successfully speak to him, therefore an email was sent to him on 4/12/to further assist him with his concern He replied, "I am
not available to any of my phones for the past couple of daysI have no concerns about the services being provided through your services, *** ***" No further action or assistance is needed *** ***Customer Service Operations Manager***@allclearid.com

Mr*** has requested a letter from Anthem directlyWe have escalated his concerns up to Anthem to provide a written responseSincerely, *** *** *** ** *** *** ***e: *** *** *** *** *** *** ** ***

I have spoken with *** ***, and all support issues around her and her husband have been addressed. She also has my direct line and email address if she encounters any further issues around AllClear ID support
Thanks,
*** ***
*** ** Customer Services
AllClear
ID, formerly Debix

Mr***,We'd love to be able to have to chance to assist you with this issue, and clarify any concerns you have around establishing services with us. Please give me a call directly (***) and I'll be happy to assist.Thanks,*** *** of Customer ServicesAllClear ID, formerly Debix*** *** * *** *** ***

Complaint: ***
I am rejecting this response because: Accepting the response indicates the issue is resolvedIt is notAs stated in the complaint, I will consider the issue resolved after a year has passed and I have experienced no issues with the company's technologyI am simply repeating what was stated in the original complaint
Regards,
*** ***

Mrs*** spoke to an AllClear ID Investigator regarding her concernsHer husband and child are enrolled and we verified the account information is accurateThe ChildScan service has been performed for her sonThis has been resolved with the consumer Sincerely, *** ***
AllClear ID Customer Support SupervisorE: *** *** *** *** *** *** ** ***

A supervisor reached out to Mr*** on 9/8/to address his concerns and left a voice mail messageA request for the insurance claim packet to be resent via mail and email was also completedOn 9/9/16, we followed up with Mr*** who confirmed that he indeed had received the insurance
packet by email that morning Mr*** has decided not to continue with the insurance filing at this time as the majority of loss was for potential investmentsWe consider this issue resolved at this time with the expectation set that if Mr*** wants to move forward with the insurance claim, he need only fill out and return the insurance claim form and/or call AllClear ID directly for additional assistance

Complaint: ***
I am rejecting this response because:They claim I have not responded which is untrue I have responded to calls (the only ones, which came last wed and friday...after I filed Also, This was not the entirety of the complaint.
Regards,
*** ***