AllClear ID

An AllClear ID agent followed up with Ms. Richards on 3/7, and all issues have been resolved.Thanks,[redacted]  [redacted] of Customer Services[redacted].[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I understand the issue with the telephone anti-solicitation system.  When called by AllClear for their 2 step validation, their automatic dialing software had a problem.  I get calls from other auto-dialers (political and sales calls) and they seem to get through.  I finally AllClear my cell number and that worked.    I still feel that there was a customer service problem, as they indicated that they had tried to contact me.  However, there was no record on my caller ID that they had tried. It seems that I could not get a timely response regarding this issue before I filed a Revdex.com complaint.  After the complaint was filed, it seemed that they contacted me very quickly.  They figured out how to work through the anti-solicitation system and seemed to bend over backwards to help.
Regards,
[redacted]

We contacted Mr. [redacted] regarding his concerns but he stated he did not wish to speak to us by phone.  Per his request we will follow up with a paper letter.  We have also escalated his concerns to Anthem per his request.[redacted]e:...

[redacted]

This has been resolved with the consumer. We have made the appropriate updates to Ms. [redacted] account and extended her coverage. Adam Castilleja AllClear ID Customer Support Supervisore[redacted]

Complaint: [redacted]
I am rejecting this response because: you still refuse to provide any help to get my funds back due to id theft. you still refuse  to help me. you offer a 1 million dollar policy but yet you refuse to honor it. have fun with rip off report. I have reported your company to rip off report. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me in part.  However, this is the second month in a row we have to BEG the company to forward reports.  Their CSD lies to people.  There is never a return call.   I ended up finding the CEO's email address and emailed him twice to finally have his senior CSD supv call me.  Then, miraculously he was able to forward the report via email.  THIS COMPANY IS BAD NEWS.  I will await a report for the month of June.Regards, [redacted]

We reached out to [redacted] and addressed his concerns regarding the activation set up and his online log in issues. [redacted] has also been provided a direct phone number to a customer support supervisor should any other issues arise. [redacted] AllClear ID Customer Support Supervisore:...

[redacted]

Complaint: [redacted]
I am rejecting this response because: I appreciate the updated information that you had the agency working for you send me paperwork, but until I actually receive the paperwork and it is actually processed, my children's information is not corrected and the case is not resolved.  Once that happens, then we can proceed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have addressed Mrs. [redacted] concerns regarding our privacy policy. We do not sell, rent or provide our customers' information to any third party for their marketing purposes. We have mailed out a physical copy of our privacy policy to Mrs. Hallberg and it can also be found on our website,...

allclearid.com/legal/privacy-policy. [redacted]
[redacted]
[redacted]

We have reached out to Mr. [redacted] to address his concerns and he stated he is not interested in being contacted by AllClear ID. We have since removed Mr. [redacted]'s payment card information from AllClear ID's database and cancelled the service. Mr. [redacted]'s concerns regarding payment card...

information and the renewal notification email have been escalated to the appropriate departments. If there are any future concerns, we have provided direct contact information for a customer support supervisor at AllClear ID. [redacted]
[redacted]
[redacted]

This has been resolved with the consumer. We reached out to Mr. [redacted] and reviewed the services he is receiving as well as how to log in to his online profile to review his personal information. [redacted]
[redacted]
[redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] Sent: Wednesday, June 03, 2015 9:22 AM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding...

Complaint #[redacted]   This is to let you know that my complaint has been resolved. I was contacted by the company shortly after Revdex.com got involved. You were able to accomplish a resolution. Thank you very much.
Regards,
[redacted]

In regards to Ms. [redacted]'s concerns, we have resolved the issue regarding the multiple calls she was receiving on her account. Ms. [redacted] spoke to customer support on 2/10/18 and reviewed the alert we were reaching out about. She will not receive another call in regards to this issue. A...

support supervisor made multiple attempts to reach out to Ms. [redacted] to address this complaint and any other concerns she has but has been unsuccessful in reaching her.  If there are any additional concerns or questions, please call our support number at [redacted] or email support at [redacted].  Sincerely, [redacted]Support Readiness Manager

Complaint: [redacted]I am rejecting this response because: I didfinally receive a call from the company, so their lack of response to mymultiple attempts to contact, so that part of the issue was resolved to theextent that they finally did contact me.  They are however stillproblematic and are mis-representing the nature and content of the call. First, although I am personally not paying for the ID theft protectionservice, it is not free as Anthem/Empire (my health insurance provider) washacked and the All Clear service was paid for by Anthem.  Second, inaddition to the poor customer service response they are not providing anadequate service.  AllClear still missedother enquiries to my credit that were detected by another ID theft protectionservice that I subscribe to and only look at one credit reporting agency.  Furthermore, their policies and practices areinadequate to detect potential fraud or credit fraud etc in reasonable time(i.e before substantial damage has been done) .  Their response to thiscomplaint was that they insure me against such problems and would investigatethem should they occur.  I pointed out that I never received anyinformation regarding the nature and limitations of the service, regardingdetection , insurance or investigation, so I don't have any real idea of howand to what extent I would be insured and what their service actually providesand what the limitations are - and explicitly asked for such information to besent to me, which it was not.  In summary,I raised several issues in the phone call about profound defects in the servicewhich were not addressed at all and continue to be problematic
Regards,
[redacted]

I spoke with Mr. [redacted] today and all of his issues have been addressed.  As well, he has my direct line in case he has further issues with support.
Thanks,
[redacted]
[redacted] of Customer Services
AllClear ID, formerly [redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Approximately 3 weeks after filing my complaint with the Revdex.com I finally received a phone call with a representative that was able to correct the mistakes that the first representative made when setting up my account. I was then able to finish the process of activating my account. Thank you to the Revdex.com for intervening. I may never have received a call back otherwise.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:According to this business, I cannot be afforded the credit monitoring service they were to provide due to lack of required documentation they requested.I have had prior experiences with hackers getting personal information and when the credit monitoring service was offered; they did so without requiringany further documentation by me.   Why is All Clear requiring anything additional?  They have my SS#, address and certainly can phone me to see that I am the oneat the other end of the phone line in an effort to prove my identity.    Please do not get stuck on predetermined dates before considering a matter resolved.   This is NOT YET SOLVED to my satisfaction as [redacted] statedI am only covered for fraud protection and not credit monitoring.   There must be some other way to obtain credit monitoring service from them as instructed by Home Depot other than requiring additional personal paperwork from me.  This issue is getting frustrating knowing that I have been dealing with the problem since Sept 2014 and it Still hasn’t been resolved. [redacted]

We called Mr. [redacted] back and reviewed the process and why the documents are needed to proceed and discover what the activity on the scan is. We advised the documents are required by the credit bureaus before any records can be released. After explaining the reason for the documents, Mr....

[redacted] understood, but is still very uneasy about sending them in and decided not to send them. We advised he can still call us if he changes his mind and that even after his services expire we will still be able to assist with this case since it happened during the coverage period. Thanks, [redacted] AllClear ID Support Readiness Coordinatore: [redacted]

This issue has been resolved.  We spoke to Ms. [redacted] and clarified the services being provided to her at no cost by Anthem.  She also now has a direct phone number to a customer support supervisor in case she has any future concerns. [redacted]...

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