AllClear ID

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for this update I was actually able to speak with a customer service representative with this company this morning and the issue has been resolved Would you please confirm receipt of this email and that the company has been informed that the issue was resolved Thank you Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I still have not received any information on the fraudulent activity that was found by AllClear TransUnion was unable to find any fraudulent activity because they do not scan the same databases as the childscan and AllClear will not give me the information they found on their childscan I can't file a police report until I have this information We are talking about the identity theft of a year old here.The response from AllClear stated that the TransUnion case manager contacted Equifax and Experian on my behalf to request the information they had in their systems; however, this is incorrect The case manager from TransUnion stated they would send me a form that I could have notarized and sent back to them, to give them authorization to contact Equifax and Experian, but I still have not received this form one week later He has not contacted the other agencies yet because he has not received notarized authorization from me I have received no information in the last four months since AllClear found fraudulent activity, this is completely unacceptable and remains unresolved until I have this information Regards, [redacted]

The alert was for Mrs [redacted] husband [redacted] We have since spoken with him and believe the issue has been resolved.To confirm, we have attempted to reach Mrs [redacted] and have left her voice mail messages with a direct phone number to reach an agentAn email has also been sent providing a direct phone number to reach customer support should she have any additional questions Sincerely, [redacted] ***

[redacted] account was set to automatically bill him on Jan He called that same day and spoke with an agent with regard to cancelling the service, at around 1:33PM The agent did this correctly, but, unfortunately the account had already been set to be charged later that day The account was then charged only hours later, at 5:33PM Shortly thereafter, the support portal finalized cancelling the account, at 6:05PMOn order to resolve the issue be have attempted to call [redacted] on three separate occasions, at the registered phone number on file On January 25, we called and left messages at 9:39AM and 3:24PM We also sent an email after the initial callAdditionally, we called again on January at 4:50PM only to leave another messageAt this time, [redacted] complaint can be closed and the refund has been processed

Complaint: [redacted] I am rejecting this response because: you still refuse to provide any help to get my funds back due to id theftyou still refuse to help meyou offer a million dollar policy but yet you refuse to honor ithave fun with rip off reporti have reported your company to rip off report Regards, [redacted]

We are showing the email and physical addresses listed in the complaint as pertaining to a different individual who is enrolled in our services Additionally, no callback number is provided in this complaint We've had a Support Supervisor (Adam) reach out to Mr [redacted] ( [redacted] ) via email providing a direct phone line so that Mr [redacted] call him to get this issue resolved Due to the conflicting information provided during enrollment, we will need Mr [redacted] to call in before we can proceed.Thanks, [redacted]

Complaint: [redacted] I am rejecting this response because:In February, [redacted] suffered a data breach affecting millions of subscribersMy wife, [redacted] and I were impactedPersonal information including Social Security numbers, birthdays etcwas leakedAs a result, and after being contacted by the Attorneys general of several states, Anthem agreed to provide a credit monitoring service to all affected The service was with All ClearWe enrolled in FebruaryFor the months of March and April we received monthly e mail notifications from All Clear that there was no suspicious activity on our accountsThese e mails were received at the end of the respective monthsHowever, beginning in May we both stopped receiving any monthly notificationsDespite numerous phone calls and e mails the problem remained unresolvedAfter I contacted your office in June, both my wife and I received the notifications from All Clear regarding our accounts for the month of MayAt that time I also received a phone call from an All Clear representative advising that the problem was resolved.However we have not received any such notification for the month of JuneI again sent an e mail to customer support of All Clear and as in the past have received no responseThat is why I contacted your officeThank you for your assistance in this matter[redacted] & [redacted] Regards, [redacted]

We reached out to [redacted] and addressed his concerns regarding the activation set up and his online log in issues [redacted] has also been provided a direct phone number to a customer support supervisor should any other issues arise [redacted] AllClear ID Customer Support Supervisore: [redacted] ***

We have reached out to Mr [redacted] and left voice mail messages about his concernsMr [redacted] had the AllClear Plus service, which does have an insurance policy, through Sony Network Entertainment America Incfrom May to May When that complimentary service ended, the customer was moved in to the free Long-Term Care or Basic service which does not include an insurance policyThe service does include access to our investigators and assisted recovery services which he can access by calling in to our investigation line at ###-###-####.Adam CastilleAllClear ID Customer Support Supervisore: [redacted] ***

Hello, We spoke to Ms [redacted] today and resolved her issuesHer account has been updated to the correct information and her PIN has been establishedSincerely, [redacted] e: [redacted] ***

Contacted [redacted] in regards to the credit monitoring alert he received His phone number does not accept "unsolicited calls" which is why we were not able to reach him originally We were able to speak with him in regards to the credit monitoring alert We added an additional phone number after advising him he would not receive telemarketing calls from AllClear ID and also waited with him on the line as he tested the log in process with the new phone number we added to his profile His login was successful and we were able to approve the alert on his account Mr [redacted] concern was resolved [redacted] Call Center Operations Manager [redacted] AllClear ID

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me in part However, this is the second month in a row we have to BEG the company to forward reports Their CSD lies to people There is never a return call I ended up finding the CEO's email address and emailed him twice to finally have his senior CSD supv call me Then, miraculously he was able to forward the report via email THIS COMPANY IS BAD NEWS I will await a report for the month of June.Regards, [redacted]

We reached out to Mr [redacted] to assist with his fraud concernsMr [redacted] is in our free Long-term Care service which does not come with the insuranceWe provided information on how to file a complaint with the Consumer Financial Protection Bureau against this companyWe've also provided the consumer with the direct number to our investigations team if he has any further questions [redacted] e: [redacted] ***

I spoke with Mr [redacted] today We've upgraded him to a plan that includes credit monitoring with all three credit bureaus This should catch any activity (Inquiries or New Account Postings) regardless of which bureau it initially posts with We also reviewed that the credit monitoring does not cover the existing accounts that may have been exposed by the initial security incident, and that the main value of the services provided lies in the Fraud Restoration services, access to the AllClear ID Licensed Investigation team, and the Fraud Insurance At the end of the call Mr [redacted] expressed that he is still discontent with our services However, I do feel we've done everything within our abilities to address his concerns.Thanks, [redacted]

We have reached out to the customer and verified via email there will not be any additional attempts to contact this individual going forward. The customer, *** was enrolled due to the Home Depot security incident in September of Per legal agreement with Home Depot, this account
expired on 9/19/and no renewal will be doneAn email with my direct contact information has also been provided should any other issues ariseSincerely, *** *** AllClear ID Customer Support Supervisore: ***Congress AveSte300, Austin, TX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me; except that they never did answer my question on why I had to bring this up to the Revdex.com to get resolved.Just poor customer service to a minor issue to correct
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the form packet is prohibitively complex to successfully complete, and I've been told that only specific losses will be paidDue to them only reimbursing about $of my loss, I've decided not to pursue that very small portion of my lossesThey will not reimburse losses I personally pursued and solved, and so my extensive time losses (many many hours of effort) will be uncompensatedLost investment/interest, which I was told will be compensated will not be
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We reached out to Mrs*** to address her concernsShe requested more information on what was found regarding our Childscan resultsWe requested a Transunion manager reach out to her to answer any questions she had and provide any details they couldA Transunion case manager reached
out to address her issues and also contacted Equifax and Experian on her behalf to request the information they had in their systems*** *** *** ** *** *** ***
** ***
*** *** *** *** *** *** ** ***

We spoke with Mr*** and his wife on 11/7/and apologized for the long wait he experience to speak with an agent. We were unable to figure out why his email to our *** support group bounced, but we did explain that alerts will sometimes be delayed depending on
when the new account was posted to the credit bureau by the financial institution. Regardless, Ms*** did still choose to cancel her services with us and we obliged. Mr*** did not have services with us and therefore, no cancellation was needed in regards to him. I believe that AllClear ID has addressed and resolved this issue to the best of our ability
Thanks,
*** ***
Director of Customer Services
AllClear ID, formerly Debix