AllClear ID

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never got either the email or the paper copies
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: All Clear has told me that the matter was  referred to the IT Dept. several times in the past. If that did happen, then the problem was never fixed. Also I still have not heard about my credit protection for the month of July. My wife, [redacted] has not heard anything for June and July. As far as I am concerned, nothing has been fixed
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for this update.  I was actually able to speak with a customer service representative with this company this morning and the issue has been resolved.  Would you please confirm receipt of this email and that the company has been informed that the issue was resolved.
 
Thank you.
Regards,
[redacted]

A supervisor reached out and resolved Mr. [redacted] concerns. We advised the agent he originally spoke to misinformed him on the process and coaching was provided accordingly. Mr. [redacted] has renewed in to a benefit program which has an end date of 01/01/2018 for all customers. As long as Mr. [redacted] is...

under a covered plan, he can continue to renew services year to year.  Sincerely, [redacted] AllClear ID Support Readiness Coordinator[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We called Ms. [redacted] back to resolve her concerns. She requested legal information about AllClear ID. We provided the online resource https://www.allclearid.com/legal/ and also sent PDF versions of this information to the consumer's email address. [redacted]
[redacted]

We reached out to Mr. [redacted] and addressed his concerns regarding the identity theft protection that The Home Depot has provided for their customers.  We explained how the AllClear Pro protection works and that our service does not monitor the usage of existing credit or debit cards. He is still concerned that The Home Depot is misleading their customers about this service.[redacted]

Complaint: [redacted]
I am rejecting this response because:
I still have not received any information on the fraudulent activity that was found by AllClear.  TransUnion was unable to find any fraudulent activity because they do not scan the same databases as the childscan and AllClear will not give me the information they found on their childscan.  I can't file a police report until I have this information.  We are talking about the identity theft of a 3 year old here.The response from AllClear stated that the TransUnion case manager contacted Equifax and Experian on my behalf to request the information they had in their systems; however, this is incorrect.  The case manager from TransUnion stated they would send me a form that I could have notarized and sent back to them, to give them authorization to contact Equifax and Experian, but I still have not received this form one week later.  He has not contacted the other agencies yet because he has not received notarized authorization from me.  I have received no information in the last four months since AllClear found fraudulent activity, this is completely unacceptable and remains unresolved until I have this information.
Regards,
[redacted]

We spoke to Mr. [redacted] and made the updates to his account. This has been resolved with the consumer.  Sincerely, [redacted] AllClear ID Customer Support SupervisorE: [redacted]

Complaint: [redacted]
I am rejecting this response because:My complaint against All Clear ID is NOT resolved.  Four months after the Anthem Computer Breach when my ID information was stolen and misused, All Clear STILL refuses to deal with me. It took me THREE MONTHS to get through to their Investigative Unit, and the man there gave me two phone numbers to reach him at, but after dozens of attempts without success in reaching him or his supervisor, and getting hung up on by snotty agents who denied he worked for their company, agents who refused to identify themselves or their supervisors, who refused to connect me to their supervisors, and who refused to identify the name of the secret city in which they were located, has led me to conclude that this company is an organized criminal enterprise that uses phishing techniques to seal the identifying information of innocent consumers. They definitely do not follow through with the services that Anthem claims they provide.  They definitely do not have anyone who will furnish their REAL name and REAL telephone number at which they can be contacted.  They have some kind of time out timer on their phone that disconnects callers after a certain time limit is reached.  They refuse to provide the name and address of their agent for service of process. And YOUR company claims that I failed to reply to your communications?  Not true.  If you write to me about this nefarious company, why would I fail or refuse to reply?  They are NOT a legitimate company which uses industry "best practices" to treat their customers (victims of fraudulent computer breaches) with respect or diplomacy. They take millions of dollars from their clients and then PRETEND to offer services to those clients but fail and refuse to provide those services.  I have made demand over a hundred times to this fraud operator to provide me with the services they claim to offer, which have already been paid for by Anthem, yet they refuse over and over. In the absence of any pretense by the Revdex.com of conducting an HONEST inquiry into the many unlawful techniques employed by this company to deceive the victims of computer breaches, I intend to bring criminal charges against them with my local law enforcement authorities.  I had hoped that the Revdex.com would at least pretend to be objective, but they have NOT been.  I have received NO satisfaction from All Clear ID -- only lies and empty promises.  When millions of dollars and millions of victims are involved, any reasonable and objective observer would expect better compliance with "best practices" and the law and contract they have with Anthem. I deserve better.  I intend to join with others similarly situated to file a class action lawsuit against Anthem and All Clear.  It is UNCONSIONABLE that All Clear has the gall to take money for providing services to me, yet fails and refuses to even speak to me when I call or connect me to the guy who lied to me about his secret phone number and location. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Per above-mentioned complaint, there has been successful resolution to this matter and this case can be closed, as...

completed.Yesterday, Wednesday, February 21st, 2018, my check [redacted] in the amount of $358.20 did post to my bank here in Centerville, Ohio. I again called my bank this morning and they did confirm check received and cleared, thus All Clear ID finished this transaction, per my request.Ms. [redacted], thank you so much for your assistance in this matter. I don't believe at this time that this matter would have been resolved successfully without you/Revdex.com - Austin, Texas! Thank you, again!Please proceed with closing Complaint ID: [redacted], as resolved.
Regards,
[redacted]

We reached out to [redacted] to address her concerns and have sent the customer the most recent monthly report. We will reach out to her again once the next monthly reports go out to ensure she is receiving them. [redacted] AllClear ID Customer Support Supervisore:...

[redacted]

Hello, We spoke to Ms [redacted] today and resolved her issues. Her account has been updated to the correct information and her PIN has been established. Sincerely, [redacted]e: [redacted]
[redacted]

We reached out to Ms. [redacted] and addressed her concerns regarding enrollment. She was able to enroll her family members prior to our call today. We provided a free month of service to all her family members for the time she spent.[redacted]
**...

[redacted]

Complaint: [redacted]
I am rejecting this response because: This service does NOT do the job Home Depot hired them to do. The response is more rhetoric, and untrue. Since Home Depot gave me this service, I have financed a car, NO RESPONSE from this company, I have had identity theft committed against me NO RESONSE. I have a fraud alert thanks to the Federal Trade Commission NO RESONSE. A prime example is last night, I got a new phone service provider, once again, NO RESPONSE from this entity. I am shocked the Revdex.com would give AllClear ID the rating they have given, when you can read consumer complaints which clearly show I'm not the only person going through this. 
Regards,
[redacted]

We have reached out to Mr. [redacted] and left voice mail messages about his concerns. Mr. [redacted] had the AllClear Plus service, which does have an insurance policy, through Sony Network Entertainment America Inc. from May 2011 to May 2012. When that complimentary service ended, the customer was moved in to the free Long-Term Care or Basic service which does not include an insurance policy. The service does include access to our investigators and assisted recovery services which he can access by calling in to our investigation line at ###-###-####.Adam Castilleja AllClear ID Customer Support Supervisore: [redacted]

On 3/4/2015, an AllClear ID Licensed Investigator ([redacted]) spoke with Mr. [redacted].  [redacted] reviewed the difference between existing account alerts and new account activity alerts, and offered assistance with any fraud Mr. [redacted] was experiencing.  Mr. [redacted] understood but did not wish to proceed...

further with the offered assistance.  As well, we had an Investigator follow-up with Mr. [redacted] today (3/12/2015) to check if he was in need of any further assistance around fraud or alerts, and left a direct extension for callback.Thanks,[redacted]  AllClear ID [redacted] of Customer Services[redacted]  [redacted]
[redacted]

This issue has been resolved. Mr. [redacted] has spoken to an investigator who has cleared up his concerns regarding his child.[redacted]
[redacted]
[redacted]

Our support supervisor [redacted] reached out to Mr. [redacted] and resolved his concerns. Mr. [redacted] was under the impression we were a different company he had dealings with. Jaime explained how he had our services and Mr. [redacted] thanked us for following up and decided not to cancel his...

account. Let me know if you have any additional questions or concerns. Thank you, [redacted]Support Readiness Manager