AllHDD.com

Customer's package was sent via our [redacted] , and a batch of packages shipping on November 24th seems to have been lost. Customer's received tracking numbers and packages were shipped, but the packages did not arrive. We reached out to the customer... yesterday and replaced the order (free of charge) and are sending the order via [redacted] in hopes the customer receives early next week. We apologize for the confusion in the order, but realize the boxes in this international shipment must have been lost. Thank you, [redacted] Customer Service

Revdex.com: At this time, I have not been contacted by AllHDD.com regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Evotech Solutions, Incregarding complaint ID [redacted] Please help me with these people every-time I call I get an answering machine Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Kenneth Diaz

Hello, We apologize that the customer's account was not cancelled during the first contact However, we do show the account was cancelled and refunded for the months charged for the 2nd term on October 10th We believe this issue has been resolved Sincerely, WWE [redacted] [redacted]

Revdex.com: At this time, I have not been contacted by AllHDD.com Corp regarding complaint ID [redacted] This is from my last correspondance with you Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the wwe and it is satisfactory. I will not engage in business with them in the future as my experience has been negative. Sincerely, Patrick Sedlacek

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to
me.
The WWE called me on the phone and has made an offer that I acceptedI also made a few suggestions about their appealing customer service and how they handle situations similar to mineHopefully they listened and will improve
Sincerely,
Michael Schoer

WWE is reaching out to fan directly to resolve/understand the situation. thank you

We have refunded the customer the $9.99. The customer cancelled the network on the same day that the charge was processed. We apologize that the network customer service was not helpful in resolving this situation immediately.Sincerely,WWE Network Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10030607, and find that this resolution is satisfactory to me
Sincerely,
Humberto Gonzalez

WWE Network has thousands of hours of programming including the WWE Pay-per-views The Royal Rumble PPV was broadcast on Monday, January 25th due to severe winter weather in Connecticut WWE Raw was scheduled for the ** *** ** *** and the CT governor shut down all CT roads, the
decision was made to cancel the WWE Monday Night Raw Live event and reschedule for a later date As the time slot is expected to be filled on the USA Network, the decision was made to show the PPV from the prior evening We apologize if the fan was not happy with this decision Again, WWE Network has thousands of hours of content in addition to the monthly PPV'sSincerely,
WWE Network

We apologize that the customer only received one of the plaques they orderedThere are no more plaques available at our US warehouse, but I was able to find one in our UK warehouse. We will send a plaque via FedEx to the customer next week (UK warehouse is closed today and for the
weekend). As it is shipping from the UK, it may take 7-days for the customer to receive. The plaque will be sent free of charge to the customer. I apologize that the supervisor was not more empathetic to our customer's issue
Sincerely, WWE Shop Customer Service

I was able to locate the transactions, and apologize I was not able to see yesterday. The time of the transaction was not when expected. I have voided transactions for $a piece in our payment processing system. You should see these transactions drop off your statement within hours.
Please let me know if you require any further information and I sincerely apologize for any inconvenience this has caused you
Sincerely,
*** Customer Service

I will accept the offer of a free t-shirt
*** *** *** *** *** Authentic T-Shirt
2x mens t shirt
*** ***
*** * *** *** *** *
*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10033668, and find that this resolution is satisfactory to me
Sincerely,
Kevin Shaw

When fans take advantage of the free month, an account must be set up with a valid credit card. In order to confirm the validity of the card, a temporary authorization is charged to the card. The authorization does fall off in 3-days depending upon the bank. The funds are
never removed from the account, but are put on hold. We apologize for any inconvenience that this caused you. Unfortunately, once an authorization is put on a card, it is difficult to remove (and generally by the time we are able to get it removed, it falls off the account naturally). I can't do anything for the network as no charge ever processed, but if you would send me a t-shirt style/size that you would like, I can send it to you free of charge from WWEShop for your troubles. Sincerely,WWE Network Customer Service

WWE will contact customer directly to resolve their billing issue. We apologize for any inconvenience caused. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
What was not stated by AllHDD is that days had passed after I had informed them of their shipping error which was more than ample time to send the correct equipment indicated on the invoice sheet and their product websiteThis is the proceedure as stated by AllHDD's Return PolicyYes, an RMA was issued at my request which was the only way to compell AllHDD to respond In their response, they advised me to place another order to replacement the incorrectly shipped equipment however, this is not part of the AllHDD Return Policy in where the fault of incorrectly shipped equipment rest on their shouldersIn good consceious and with past experience to go by, I could not trustingly pay more money to ALLHDD in the hopes the right equipment would be sent and I would get an exchange or refund for the incorrect items
Furthermore, ALLHDD stated that they had initiated a FULL REFUND return request and againthere was no condition of an RMA needing to be in place for this actionWhen I asked the question as to the reasoning for a deviation from their own Return Policy in that they requested me to place another order vice an immediate exchange I was meat again with slience until ALHDD responded after your inquries
For a company to present themselves as multi-faceted with many offices and varied responsiblities judging from my expreience may need to recheck their customer service stance and review their internal policies and it is for these reasons I reject the ambigious response from ALLHDD. Attachment outlines conversation exchange with ALLHDD
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

you know you say the wwe network is free for november *** you tryed to charge me for november