Alliance Business Products

Hi ***, I apologize for any trouble you had with your account I was able to locate an account for you, created in December 2015, with a $monthly subscription We state on our sign up page that all of our subscription packages are automatically renewed until you elect to cancel, and that you may cancel by emailing or calling customer support It is not possible to cancel online through the website Your account does not show a record of being viewed by customer service previously, so your account was not canceled Please be assured that your account is now canceled and I have refunded the charges for April through September 2016, totaling $as you requested You will not be billed again.If you have any additional questions or concerns, please do not hesitate to contact us at ###-###-#### or at [redacted] Kind regards,CarlaBeenVerified Customer Care

Hi There,Our records show that this user's email ' [redacted] ' has been added to our unsubscribe list, and we have not sent out any emails to them for over days Is there any other email address that may be receiving the emails, or being forwarded to this user's main email address? If possible, can you forward an example of an email you've received from BeenVerified to [redacted] ?With notifications in the form of pop-ups instead of emails you can use the following steps to disable these:If you are receiving pop up notifications from BeenVerified on your browser, you can click the gear icon in the notification window to change your settings and stop receiving these notifications.If you are receiving these messages on your mobile browser on your phone, please click the Chrome menu in the upper right corner, select Settings, then Site Settings, then Notifications You will see BeenVerified listed, click that and then you can select to Block (instead of Allow) notifications from BeenVerified If you have any additional questions, please feel free to contact us at [redacted] or ###-###-####

Hi There,What you have posted here are ads that are returned in a [redacted] search, that are based on whatever name you searchSo if you search John S***, it will say John S [redacted] found, find out phone numbers, addresses etc I do not see in the pictures you posted that we are including or showing any of your specific personal information, such as the actual addresses or phone numbers etc You are opted out of BeenVerified's people search results However we can only assist you with being opted out of BeenVerified If you are seeing your information on other websites, you would need to contact them directly for assistance with opting out of their search results If you have additional questions, please feel free to contact us directly at [email protected] regards,BeenVerified Customer Care

We have already removed this individual's record as requested He has received confirmation that the record has been opted out, but that some cached versions of the page will remain visible until the cached versions update The record he is referring to has been removed from the live site, and there are no further records for his name left to be removed This is a confirmation that BeenVerified has instructed our data partners not to return the requested record in future People Search results on BeenVerified.Your request will be reflected in our People Search results the next time our server refreshesIn most cases this will take hours to take effect and then we encourage you to check for yourselfOnce you have given our servers enough time to refresh, simply log onto BeenVerified.com and type your name into People SearchIn some cases, you may need to "clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-outWe encourage you to check to make sure your record was removed and to contact us at [redacted] if you have any issues.At this time, we only provide an opt-out for our People Search serviceTherefore, it is possible that your name might appear in search results for the other search services available through BeenVerified even after you opt out of People SearchFurther, please be aware that we obtain and regularly update the BeenVerified People Search results with records from several different public and private databasesAlthough we and our data partners do our best to match these new records to the existing records in our database, there may be times when one of our data partners provides us with a new record about you that is different enough from your existing record – for example, containing different spellings, initials, combinations of information, and/or addresses – that we cannot match this new record to your existing record, and this new record may appear in our People Search resultsIn addition, in order to prevent fraud and protect the integrity of our opt-out process, we currently only permit you to remove one record from our People Search results through our online opt-out processAccordingly, if you see a new record about you appear in our People Search results, please contact us at [redacted] and we will be happy to help you remove that record as well.For more information about our opt-out process, please see our Opt-Out FAQ

Hi ***, I have also spoken with you and your wife on the phone just now, regarding this matter As we discussed, please be assured that your BeenVerified account was canceled and all charges were refunded on This refund was processed immediately on our end, and should be reflected on your statement within a few business days The BeenVerified account is canceled and you will not be billed againAny charges from BeenVerified will always appear with BeenVerified.com and our toll-free number ###-###-#### in the billing description If it says anything else next to the charge, then it is not a charge from BeenVerified Based on what you have said in your complaint, it sounds like you are receiving charges from other companies Our charges never appear under any other company name If you are receiving charges from other companies, you would need to contact them directly for assistance.I sincerely apologize for any difficulties you've experienced with your BeenVerified account The account is canceled and all charges have been refunded I hope we have resolved this matter for you If you have any further questions, please feel free to contact support at [redacted] Best,BeenVerified Customer Care

Hello [redacted] ,Thank you for your suggestion regarding monthly invoices We appreciate any feedback that could help improve our user's experiences, and may implement something like this in the future For now, please rest assured that your account has been cancelled, you will not be billed again, and we have refunded you all charges for the past months Kind regards,BeenVerified Customer Care [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.When a customer selects a one month plan, it should not auto renew without a option to opt out of renewals I find this method of requiring action or getting more than requested a shady business practice Sincerely, [redacted]

Hi ***, I sincerely apologize for any trouble you had with your BeenVerified account Please be assured that your account is canceled as you requested and we have processed a full refund of all charges you received, totaling $ This refund should be reflected on your statement within a few business daysThis should not have been your experience when you contacted customer service on I appreciate you bringing this call to our attention The call is being reviewed with the agent and his direct supervisor immediately, as part of our ongoing efforts to provide the best possible service to all of our customersOn you signed up for the $monthly subscription We do let you know on the sign up page that our subscriptions are automatically renewing until you elect to cancel Your account does not show a record of you speaking with customer service or emailing support until you called on I apologize for any confusion or inconvenienceIf you believe you canceled the account earlier, please provide us with more information about the steps you took to cancel your account so we can look into what occurred with your attempt to cancel When you spoke with customer service on 6/ [redacted] the agent should have been able to review this information with you in a more helpful, constructive manner and worked with you to resolve this for you Please rest assured the account is canceled and all charges have been refunded If you have any further questions or concerns, please don't hesitate to contact us at [redacted] .Kind regards,BeenVerified Customer Care

Hi [redacted] ,I'm sorry to hear you had any trouble with our service It looks like you spoke with customer service recently on October [redacted] and we canceled your account and refunded all renewal charges you received, totaling$The refund was processed immediately on our end, but may have taken a few business days to be reflected on your statement.You signed up with BeenVerified on 4/*/with a $monthly subscription We do let you know on the sign up page that the subscription is automatically renewed until you elect to cancel, which is why you received renewal charges I apologize if there was any misunderstanding Please be assured your account is now canceled and all renewal charges have been refunded, so you were only charged your initial subscription purchase of $ You will not be billed again If you have any further questions or concerns, please feel free to contact BeenVerified Customer Care at [redacted] or at ###-###-####.Kind regards,BeenVerified Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You are lying as you 1) Have not called or left a message and 2) Have not emailed me as I have not recieved a email and yes I have checked my spam folderI am single amd would never use your bs service that you are using to commit fraud In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi ***, I'm sorry to hear there was any confusion on our sign up page You signed up for the $a month subscription to run unlimited background reports, and we do let you know on the sign up page that our subscriptions are automatically renewed until you elect cancel Your account was canceled when you spoke with customer service on 7/*, however your account does not show that you requested a refund at that time As per your request, I have refunded your two renewal charges, totaling $ This refund was processed immediately on our end and should be reflected on your statement within a few business days Your account is canceled and you will not be billed going forward If you have any additional questions or concerns, please do not hesitate to contact BeenVerified Customer Care at ###-###-#### or at [redacted] Kind regards,BeenVerified Support [redacted] ###-###-####

Hi [redacted] ,Please be assured that your account was canceled and you were issued a refund of $The refund was processed immediately on our end, however please note that it may take a few days for the refund to be reflected on your bank statement.BeenVerified does not offer any single use options, all accounts are recurring subscriptions that continue until cancelledWe let you know this and you agreed to these terms during the signup processWe include our business name and toll free number in the billing descriptor of each charge so that it is easy to contact us with any billing questions or to cancel your account.We are unable to refund any bank fees, as we did not make those charges, and as such are unable to refund themIf you have any questions, please feel free to contact us

Hi there,No subscription or signup is required in order to remove your information from BeenVerified We take your privacy concerns seriously, which is why we offer a self opt out tool to remove your record Please use the link below to opt your name out of BeenVerified's people search results: [redacted] To get started, click the link and use the search to locate and select your record You will then receive an email asking you to click to verify your requestAfter you verify, we will send you an email confirming that the record you selected has been opted out and will instruct our data partners not to return the record in future People Search resultsFurther, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databases Although we and our data partners do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new record Accordingly, if you have previously opted out and see a new record about you appear in our people search results, please contact us with this opt-out request and we will remove this record as well For more detailed information about the opt-out process, please visit our Opt-Out FAQ: [redacted] or reply to this email

Hi there, I'm sorry to hear you had any trouble with your BeenVerified account This account was created on with a $monthly subscription We do let you know on the sign up page that our subscription packages automatically renew until you elect to cancel, and we let you know how to contact us with a cancellation requestYour account does not show a record of being canceled previously, or being viewed by customer service, until you spoke with customer service on We have not received any previous emails from the email address on the account This is why you continued to receive renewal charges Please note that we include our toll-free number in our billing descriptor, so that you can easily contact us if you have any questions about receiving a charge from BeenVerified Please be assured that your account was canceled when you spoke with customer service on and you will not be billed again going forward I have also processed a refund of the charges you received for 2016, dating back to and including January 2016, totaling $ If you have any additional questions or concerns, please do not hesitate to contact us at [redacted] or at ###-###-####Kind regards,BeenVerified Customer Care

Hi [redacted] ,I sincerely apologize for any inconvenience or misunderstanding If you were looking for a service for screening potential employees or employment applicants, BeenVerified is not the appropriate service for you I have cancelled your account and processed a full refund of your subscription purchase, $ As per our Terms of Service, BeenVerified may not be used for employment background checks Please note that we do state this on the sipage, and in our Terms of Service you must accept on sign-up We also state this at the top of the screen when you run a person report Regarding criminal results you were expecting to find, the Criminal Records section of the background report may include criminal records from county courts, department of corrections, Administration of the Courts, and other state legal agenciesWhile we put every effort into making our data as accurate as possible, we are dependent upon the criminal data made digitally available to us by the courts There are some counties that make more criminal data digitally available to us than others (some include cases that date farther back, some counties provide arrests while others may only provide felony convictions), and there are still some counties that do not yet make their criminal data digitally available to usWe are constantly working to expand and improve our database, to provide the most current, accurate information we can.We offer a registered sex offender search, which is by address You can search any address and click on the Locate Offenders Nearby to see registered offenders with registered addresses in a radius around the location you searched Please be assured that your account is canceled and closed and you will not be billed again I hope that we have resolved this for you, but if you have any further questions or concerns, please don't hesitate to reach out to customer care at ###-###-#### or [redacted] so we can provide additional assistance.Kind regards,***BeenVerified Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi there,I'm sorry to hear you ran into any inaccurate information in your reports BeenVerified is an easy-to-access collection of public record informationPublic records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills We are unable to provide a specific source for the information in a given record.As you just experienced, sometimes the information they collect is not always 100% correctHowever, we can only work with the information provided to us within public dataBecause we do not create the information, we cannot edit the informationCorrections occur through ongoing, systematic database updates.So while we cannot edit your information to make corrections, please also know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly canIf you want to remove your record entirely, we can absolutely assist you with that In order to do so, please give us a call at ###-###-#### or email us at [redacted] and we will help you with opting out the record.If you have any additional questions, please feel free to contact us

Hi there, I have also left you a voicemail just nowIf you have concerns regarding information that you have seen appearing with your name on BeenVerified, to address your concerns we can remove your name from our people search results at your request You can do this yourself using our online opt out process, at [redacted] Otherwise, please contact us at [redacted] with your opt out request and we will assist you as soon as possible, and email you confirmation when you have been removedAny information that has been made available to us about a criminal or traffic record will appear with the result, in the full report If you do not have a BeenVerified account, you would not be able to view the full report If you have any additional questions or concerns, please contact customer support at [redacted] or at ###-###-####

Hi there,I'm sorry to hear you ran into any inaccurate information in your reports BeenVerified is an easy-to-access collection of public record informationPublic records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.As you just experienced, sometimes the information they collect is not always 100% correctHowever, we can only work with the information provided to us within public dataWe continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly canPlease be assured that your account was canceled and you were issued a refund of $ The refund was processed immediately on our end, however please note that it may take a few days for the refund to be reflected on your bank statement.If you have any questions, please feel free to contact us

Hi ***, I have left a voicemail at the number you provided, regarding your complaint I will also send you an email with our contact information I was unable to locate an account under your name or email address, or that corresponded with the amount you were billed We would need some additional information to locate the account you are being billed for, so we can make sure the account is canceled and look into the refund you have requestedI'm sorry to hear you had any trouble with your BeenVerified accountWe do state on our sipage that all of our packages are auto renewing, so you are billed for a renewal until you contact us to cancel We provide our contact information in various areas of our website, and also include our toll-free number in our billing descriptor Please contact us at your earliest convenience so we may work with you to locate the account and provide additional assistance You can reach customer service at ###-###-#### or at [redacted] We look forward to hearing from you so we can resolve this for you as soon as possibleKind regards,BeenVerified Customer Care