Alliance Business Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], I have also left you a voicemail just now.  The account we located for you, registered to the email address you provided to the Revdex.com, has been canceled and all subscription charges have been refunded back to the card on file, totaling: $72.19, on 5/**/2015.  I have searched our transaction system and no other charges have been made to the your billing information by BeenVerified.  Based on your complaint, it sounds like you are receiving charges from Instant Checkmate.  If this is the case, please understand that we are not connected to or affiliated with Instant Checkmate in anyway.  This is a separate company and website, and is a competitor of ours.  If you are receiving charges from Instant Checkmate, you would need to contact them directly for assistance.  Any charges received from BeenVerified will include the BeenVerified.com and our toll-free customer service number, ###-###-####, in the billing description.  The account you created with BeenVerified is canceled and all charges have been refunded as of 5/**/2015.  If you have any additional questions or concerns regarding BeenVerified, please contact support at ###-###-#### or at [redacted]. Kind regards,BeenVerified Customer Care

Hi [redacted],  I'm sorry to hear there was any confusion on our sign up page.  You signed up for the $22.86 a month subscription to run unlimited background reports, and we do let you know on the sign up page that our subscriptions are automatically renewed until you elect cancel....

 Your account was canceled when you spoke with customer service on 7/*, however your account does not show that you requested a refund at that time.  As per your request, I have refunded your two renewal charges, totaling $45.72.  This refund was processed immediately on our end and should be reflected on your statement within a few business days.  Your account is canceled and you will not be billed going forward.   If you have any additional questions or concerns, please do not hesitate to contact BeenVerified Customer Care at ###-###-#### or at [redacted]. Kind regards,BeenVerified Support[redacted]###-###-####

Hi [redacted],I sincerely apologize for any inconvenience or misunderstanding.  If you were looking for a service for screening potential employees or employment applicants, BeenVerified is not the appropriate service for you.  I have cancelled your account and processed a full refund of...

your subscription purchase, $58.98.  As per our Terms of Service, BeenVerified may not be used for employment background checks.  Please note that we do state this on the sign-up page, and in our Terms of Service you must accept on sign-up.  We also state this at the top of the screen when you run a person report.  Regarding criminal results you were expecting to find, the Criminal Records section of the background report may include criminal records from county courts, department of corrections, Administration of the Courts, and other state legal agencies. While we put every effort into making our data as accurate as possible, we are dependent upon the criminal data made digitally available to us by the courts.  There are some counties that make more criminal data digitally available to us than others (some include cases that date farther back, some counties provide arrests while others may only provide felony convictions), and there are still some counties that do not yet make their criminal data digitally available to us. We are constantly working to expand and improve our database, to provide the most current, accurate information we can.We offer a registered sex offender search, which is by address.  You can search any address and click on the Locate Offenders Nearby to see registered offenders with registered addresses in a radius around the location you searched.  Please be assured that your account is canceled and closed and you will not be billed again.  I hope that we have resolved this for you, but if you have any further questions or concerns, please don't hesitate to reach out to customer care at ###-###-#### or [redacted] so we can provide additional assistance.Kind regards,[redacted]BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have talked to Been Verified Customer Service rep "Carla" who says they cannot find an account in my name or with that [redacted] #. However, I am still receiving charges to my [redacted] account. I have no idea how Been Verified would have gotten my name and card # as I have NOT opened an account with them.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I appreciate the response and will accept BUT first the refund has to be received by me.  The credit cardon which the charges were made was lost and cancelled and I have sent an email to them (below) aboutthis.  I anticipate they will request a method of refund, which is what I asked them to do.My email response is below sent today (July * 2115) Re: [BeenVerified] Refund Processed People [redacted] Today at 8:11 AM To [redacted]   This credit card was lost and canceled.  It was a debit card from my bank account. Do I need to provide the replacement card information or will you refund to my bank account.Which number do you need to do this?Thank you,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, I sincerely apologize for any trouble you had with your account or with contacting us.  We received your written letter on [redacted], requesting that your account be canceled as of [redacted], and your account was canceled and you were not billed again. I have also processed a refund of...

the $22.86 renewal charge you received on 11/**/2015.  You should see our refund reflected within a few business days.All of our subscriptions are automatically renewing, and we let you know on the sign up page that the subscription will be renewed until you elect to cancel.  We have not received any emails from your email address, [redacted].  It would be helpful to know what phone number you dialed us from, so I could look into what occurred with your calls to customer service.  I am sorry for ny misunderstanding or inconvenience.  Your account is canceled and you will not be billed again, and we have refunded the renewal charge.  If you have any additional questions or concerns, please feel free to contact BeenVerified Customer Care at ###-###-#### or at [redacted].Kind regards,BeenVerified Customer Care

Hi there,We have not been able to locate an account that corresponds with the information provided.  I was unable to reach you at the phone number provided, and the voicemail box is full.  We have emailed you directly at the email address you provided.At your earliest convenience, please...

contact BeenVerified Customer Care at ###-###-#### or at [redacted].  Phone support is available between the hours of 8am and 9pm, Eastern Time Monday through Friday, or 12pm to 8pm Eastern Time Saturday and Sunday.We look forward to hearing from you so we can provide additional assistance as soon as possible.  Kind regards,BeenVerified Customer Care

Hi [redacted], I'm sorry to hear you had any trouble with your account.  I see that you signed up for a $22.86 monthly subscription to run unlimited background reports on 12/*/2015.  We let you know on the sign up page that all of our subscription packages automatically renew until you...

elect to cancel.  We also include our toll-free customer service number in our billing descriptor so if you have a question about receiving a charge from BeenVerified, you can contact us for assistance right away.  I see that you spoke with customer service on 7/*/2016 and we canceled your account and refunded your most recent charge.  You spoke with customer service on 7/*/2016, and we refunded an additional 5 months of charges, totaling $114.30.  I have just now processed an additional refund of $22.86, so that you have been refunded for all renewal charges you received, dating back to and including 1/*/2016.  Your account is canceled and you will not be billed again.If you have any additional questions or concerns, please feel free to contact us at ###-###-#### or at [redacted].Kind regards,BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], I'm sorry to hear you had any trouble with your account, or with contacting us.  Please note that based on your message, it sounds like you may have accidentally dialed ###-###-####.  BeenVerified's toll-free customer service number is ###-###-####.  I have learned from...

calling that 800 number myself that you hear a number of menu prompts with various sales pitches and offers, but it is not stated what company you have called.  We do not own this 800 number, and we are not affiliated with the number in anyway.  I am not sure what company that dials, but we are looking into any steps we can take to address this matter and avoid further confusion for customers.  Please be assured your BeenVerified account is now canceled and I have refunded the renewal charges you received for July and August.  You will not be billed again going forward.  We do state on our sign up page that all of our plans are automatically renewed until you elect to cancel, and we provide our contact information should you wish to contact us to cancel.  I apologize for any misunderstanding or inconvenience. If there is anything else we can do to assist you, please let us know.  Kind regards,BeenVerified Customer Care###-###-####[redacted]

Hi [redacted], I have also spoken with you and your wife on the phone just now, regarding this matter.  As we discussed, please be assured that your BeenVerified account was canceled and all charges were refunded on 5/**/2015.  This refund was processed immediately on our end, and should be...

reflected on your statement within a few business days.  The BeenVerified account is canceled and you will not be billed again. Any charges from BeenVerified will always appear with BeenVerified.com and our toll-free number ###-###-#### in the billing description.  If it says anything else next to the charge, then it is not a charge from BeenVerified.  Based on what you have said in your complaint, it sounds like you are receiving charges from other companies.  Our charges never appear under any other company name.  If you are receiving charges from other companies, you would need to contact them directly for assistance.I sincerely apologize for any difficulties you've experienced with your BeenVerified account.  The account is canceled and all charges have been refunded.  I hope we have resolved this matter for you.  If you have any further questions, please feel free to contact support at [redacted]. Best,BeenVerified Customer Care

Hi There,What you have posted here are ads that are returned in a [redacted] search, that are based on whatever name you search. So if you search John S[redacted], it will say John S[redacted] found, find out phone numbers, addresses etc.  I do not see in the pictures you posted that we are including or showing any of your specific personal information, such as the actual addresses or phone numbers etc.   You are opted out of BeenVerified's people search results.  However we can only assist you with being opted out of BeenVerified.  If you are seeing your information on other websites, you would need to contact them directly for assistance with opting out of their search results.   If you have additional questions, please feel free to contact us directly at [email protected] regards,BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there, I apologize for any inconvenience or misunderstanding.  Please note that BeenVerified is not a consumer reporting agency, as defined in the Fair Credit Reporting Agency.  We do not provide credit scores or credit reports.  We do not provide dates of birth or social...

security numbers or drivers license information. Your BeenVerified account was closed because we received a dispute from your bank or credit card provider, for your purchase of a subscription.  The BeenVerified account was closed to prevent further billing, and for your protection.  Because your bank or credit card provider has already disputed the charges, we are unable to refund the transaction.  You would need to follow up with your financial institution regarding the resolution of the dispute and the return of any funds to your account.  If you have any additional questions, please feel free to contact BeenVerified Customer Care at ###-###-#### or at [redacted].Kind regards,BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.When a customer selects a one month plan, it should not auto renew without a option to opt out of renewals I find this method of requiring action or getting more than requested a shady business practice. 
Sincerely,
[redacted]

Hi [redacted], I sincerely apologize for any difficulty you had with your account.  Please be assured that your account is canceled and you have been refunded for all renewal charges you received for the monthly subscription, dating back to and including 6/**/2015, totaling $137.16.Please note...

that you signed up on 5/**/2015 for a  $22.86 monthly subscription.  We do not offer a free trial.  You were billed $22.86 upon sign up.  We let you know on the sign up page that you will be billed until you elect to cancel.  We do not show a record of you contacting us to cancel prior to December 2015, and this is why you were billed for the renewals.Your account is now canceled and you will not be billed again.If you have any additional questions or comments, please feel free to contact BeenVerified Customer Care at [redacted] or at [redacted]. Kind regards,BeenVerified Customer Care

Hi there, I was able to locate an account registered to the email address provided in your communication to the Revdex.com.  This account was created on 10/**/2015 with a $22.86 monthly subscription.  BeenVerified is a website that provides a searchable database of...

aggregated public records.  Customers sign up online providing a credit card or PayPal, to gain access to search names and locate a person's phone number, addresses, court records and more.  All searches are run by the customer. The account I located for you was billed for the $22.86 monthly subscription on 10/**/2015, 11/**/2015, 12/**/2015 and 1/**/2015.  This account was canceled and closed and all charges were refunded, as it appears we either detected suspicious activity or received an alert from your financial institution.  The account was canceled and closed for your protection.  I sincerely apologize for any confusion or inconvenience caused by this issue.  The account is canceled and closed so no further access or billing is possible.  The four charges have already been reversed.  If you have any additional questions, please contact BeenVerified's Customer Care at ###-###-#### or at [redacted].  Kind regards, BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You can not find an account because there is none. Return the payment! I work 3rd shift and will not make my day a mess of a company that is well know for doing this to people. I have no clue how you have receiived my card number that has now been cancelled, the payment has been returned to me for now through my credit card company as they fight the charge for me, but there is no way you are disrupting my life any further. You have not emailed me as I receive nearly 100 emails a day that require me to reply to, so with your record of stealing I feel it's safe to say you are lying on this as well. A web site poll with 1000"s, yes, 1000's of response voted those charges as fraudlent. A company does not receive a 89% score because of human error or customers forgetting.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I believe that as a respectable business you should send a bill each month so that the person who signed up knows that they were billed. I understand what you are saying, but it is in fine print and many people including me did not realize  this.  Any reputable business would be above board and send a monthly bill. I work with many online organizations but your business needs to be more above board and send monthly emails with the bill and opportunity to cancel at anytime.  Additionally, there should be a yearly bill as well.  I think your organization misleads those that use your product. Bad Business.    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]