Alliance Business Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response is unacceptable to me! This company scammed me for months of charges of $22.86/moI wasn't even aware I was being charged for this because they facetiously put the fact this charge will rollover monthly in the fine print of their terms & conditions which they know nobody reads! There are many others who have complained of this practice on Revdex.com complaintsSo I am not aloneIn my opinion it is just a trick to cheat people who use their service.They refunded me months of charges for They try to get out of refunding the remaining months by saying they can't refund charges for I feel this is a lieIf they can refund the charges for why are they unable to refund the charges for 2016.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Hi There, Our Court Runner service allows our customers to obtain access to court files for criminal convictions in cases where the county in question does not make it's records publicly available digitally In many cases we physically send a researcher to the county court to request the
files However, some counties allow our researchers digital access to their records This is different than the standard criminal records that are included in a Person Report because the request still has to be made to the county courthouse, it is not data that is included in public records In this case, there were no available results, which we were able to determine quickly because of the digital access our researcher has with the court We are clear and upfront about what data will be returned by a Court Runner, criminal convictions that are dated within the last years This customer said he was aware of results that should have been returned, but when I asked for more details to review with our researcher whether or not the sort of information the customer was looking for would be returned, he did not respond to this If the customer has details on criminal convictions that occurred in the past seven years, I am happy to work with our researcher to see why those results were not returned. We are also clear that Court Runner requests are non-refundable In order to purchase a Court Runner the customer must check a box agreeing that they understand and accept that the charges are non-refundable Please let me know if you have any further questions.Kind regards,BeenVerified Customer Care***
***###-###-####

Hi there,I'm sorry to hear you had any difficulty with your account.  When you sign up with a subscription to run unlimited background reports, the subscription will let you know that they are auto-renewed, as are many magazine subscriptions, in order to maintain your continued access to the...

service.  We do state this in the terms of the subscription, that you are required to check in order to create the account.  I apologize for any misunderstanding.  We also let you know that you can contact us to cancel at any time, and will not be billed for your next billing cycle.  You can call us at ###-###-#### or at [redacted].  Please be assured your account has already been canceled and you will not be billed again.  It appears we have received a dispute for the subscription charges.  We are locked out of further transactions, so you would need to follow up with your bank regarding the resolution of the dispute and the return of funds to your account.If you have any additional questions, please feel free to contact BeenVerified Customer Care at ###-###-#### or at [redacted].  Kind regards,BeenVerified Customer Care

The customer created an account with BeenVerified on 10/**/2013, with a $19.62 monthly subscription.  She spoke with customer service on 7/**/2015 and the account was canceled as she requested.  As per her email we received yesterday evening, we have refunded the past year of charges,...

dating back to and including 7/**/2014, a total of $255.06.  She will not be billed again going forward.  I have also unsubscribed her email address so that she does not receive any further marketing emails from BeenVerified.We state on our sign-up page that our subscriptions are automatically renewed until the customer elects to cancel.  We did not hear from the customer until 7/**/2015, and this is why she continued to be billed for the service.  We include our toll-free customer service number in our transactions so that customers can call us when they receive a charge from BeenVerified, if they have any questions.  I sincerely apologize for any trouble the customer had with the account and am sorry to hear this was her experience with the service.  I have also emailed her directly regarding this matter, and we have sent email confirmation of the refunds processed. I hope we have resolved this matter for the customer.  Kind regards,BeenVerified Customer Care###-###-####[redacted]

Hi [redacted],I am very sorry to hear you feel this way. Please be assured that your account is now canceled and you will not be billed again.We have now processed a full refund of all charges you received. Two partial refunds were processed yesterday when you spoke with customer service. I have...

processed additional refunds today, to credit the full balance back to the card on file. You should see our refunds reflected within a few business days.  I also emailed you directly with additional information for your records.You signed up on 08/**/13 for a $19.86 monthly subscription. We do let you know on the sign-up page that our subscriptions are automatically renewing, and how to contact us to cancel if you no longer wish to continue with a paid subscription. Your account does not show a record of being cancelled prior to yesterday. We have not received any earlier emails from your email address, and your account has not been viewed by customer service until yesterday. It would be helpful to know what steps you took to try to cancel your account previously, so we can look into what happened with your request. Please note that we include our company name and toll-free number in our billing descriptor, so that you can contact us if you have any questions about receiving a charge from BeenVerified.I sincerely apologize for any confusion or inconvenience. If you have any additional concerns or questions, please contact [redacted].Kind regards, Carla BeenVerified Customer Care [redacted] ###-###-####

Hi [redacted],I located a listing that appears to correspond with your information. The main name on the report has a very different spelling, so this did not appear to be the listing you were referring to before, but I see that it has an address that corresponds with the address you provided. I apologize for any confusion or inconvenience.  Kindly disregard the voicemail I left today, but please feel free to call me directly if you have additional questions or concerns.This is a confirmation that BeenVerified has instructed our data partners not to return the requested record in future People Search results on BeenVerified.Your request will be reflected in our People Search results the next time our server refreshes. In most cases this will take 24 hours to take effect and then we encourage you to check for yourself. Once you have given our servers enough time to refresh, simply log onto BeenVerified.com and type your name into People Search. In some cases, you may need to "clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-out. We encourage you to check to make sure your record was removed and to contact us at [redacted] if you have any issues.At this time, we only provide an opt-out for our People Search service. Therefore, it is possible that your name might appear in search results for the other search services available through BeenVerified even after you opt out of People Search. Further, please be aware that we obtain and regularly update the BeenVerified People Search results with records from several different public and private databases. Although we and our data partners do our best to match these new records to the existing records in our database, there may be times when one of our data partners provides us with a new record about you that is different enough from your existing record – for example, containing different spellings, initials, combinations of information, and/or addresses – that we cannot match this new record to your existing record, and this new record may appear in our People Search results. In addition, in order to prevent fraud and protect the integrity of our opt-out process, we currently only permit you to remove one record from our People Search results through our online opt-out process. Accordingly, if you see a new record about you appear in our People Search results, please contact us at [redacted] and we will be happy to help you remove that record as well.For more information about our opt-out process, please see our Opt-Out FAQ.Respectfully,BeenVerified Privacy Support [redacted] ###-###-####

Hi [redacted], I sincerely apologize for any trouble you had with your BeenVerified account.  Please be assured that your account is canceled as you requested and we have processed a full refund of all charges you received, totaling $91.44.  This refund should be reflected on your...

statement within a few business days. This should not have been your experience when you contacted customer service on 6/**/2015.  I appreciate you bringing this call to our attention.  The call is being reviewed with the agent and his direct supervisor immediately, as part of our ongoing efforts to provide the best possible service to all of our customers. On 1/**/2015 you signed up for the $22.86 monthly subscription.  We do let you know on the sign up page that our subscriptions are automatically renewing until you elect to cancel.  Your account does not show a record of you speaking with customer service or emailing support until you called on 6/**.  Because your account was not canceled, this is why you were billed for a renewal, until we were unable to process the billing and the subscription was stopped on 5/**/2015.  I apologize for any confusion or inconvenience. If you believe you canceled the account earlier, please provide us with more information about the steps you took to cancel your account so we can look into what occurred with your attempt to cancel.  When you spoke with customer service on 6/** the agent should have been able to review this information with you in a more helpful, constructive manner and worked with you to resolve this for you.  Please rest assured the account is canceled and all charges have been refunded.  If you have any further questions or concerns, please don't hesitate to contact us at [redacted].Kind regards,BeenVerified Customer Care

Hi [redacted],Please be assured that your account was canceled and you were issued a refund of $91.44. The refund was processed immediately on our end, however please note that it may take a few days for the refund to be reflected on your bank statement.BeenVerified does not offer any single use...

options, all accounts are recurring subscriptions that continue until cancelled. We let you know this and you agreed to these terms during the signup process. We include our business name and toll free number in the billing descriptor of each charge so that it is easy to contact us with any billing questions or to cancel your account.We are unable to refund any bank fees, as we did not make those charges, and as such are unable to refund them. If you have any questions, please feel free to contact us.

Hi there,We have already removed this individuals data and sent her confirmation that this was done.This is a confirmation that BeenVerified has instructed our data partners not to return the requested record in future People Search results on BeenVerified.Your request will be reflected in our...

People Search results the next time our server refreshes. In most cases this will take 24 hours to take effect and then we encourage you to check for yourself. Once you have given our servers enough time to refresh, simply log onto [redacted] and type your name into People Search. In some cases, you may need to "clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-out. We encourage you to check to make sure your record was removed and to contact us at [redacted] if you have any issues.At this time, we only provide an opt-out for our People Search service. Therefore, it is possible that your name might appear in search results for the other search services available through BeenVerified even after you opt out of People Search. Further, please be aware that we obtain and regularly update the BeenVerified People Search results with records from several different public and private databases. Although we and our data partners do our best to match these new records to the existing records in our database, there may be times when one of our data partners provides us with a new record about you that is different enough from your existing record – for example, containing different spellings, initials, combinations of information, and/or addresses – that we cannot match this new record to your existing record, and this new record may appear in our People Search results. In addition, in order to prevent fraud and protect the integrity of our opt-out process, we currently only permit you to remove one record from our People Search results through our online opt-out process. Accordingly, if you see a new record about you appear in our People Search results, please contact us at [redacted] and we will be happy to help you remove that record as well.

Hi [redacted], I was able to locate the account linked to your card using the information you provided, and have issued an additional $160.02 refund on top of the $68.58 refund already issued for a total of $228.60.  This covers charges back through 11/**/2016. The refund was processed immediately on our end, however please note that it may take a few days for the refund to be reflected on your bank statement.If you have any further questions or need additional assistance, please let us know at [redacted] or ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi There,Our records show that this user's email '[redacted]' has been added to our unsubscribe list, and we have not sent out any emails to them for over 30 days.  Is there any other email address that may be receiving the emails, or being forwarded to this user's main email...

address?  If possible, can you forward an example of an email you've received from BeenVerified to [redacted]?With notifications in the form of pop-ups instead of emails you can use the following steps to disable these:If you are receiving pop up notifications from BeenVerified on your browser, you can click the gear icon in the notification window to change your settings and stop receiving these notifications.If you are receiving these messages on your mobile browser on your phone, please click the Chrome menu in the upper right corner, select Settings, then Site Settings, then Notifications.  You will see BeenVerified listed, click that and then you can select to Block (instead of Allow) notifications from BeenVerified.  If you have any additional questions, please feel free to contact us at [redacted] or ###-###-####.

Hi [redacted], I'm sorry to hear you had any trouble with your account.  I was able to locate the account you created with BeenVerified.  You signed up on 8/**/15 with a $22.86 monthly subscription.  As we state on the sign up up page, our subscriptions automatically renew until you...

elect to cancel.  This is why you received a $22.86 charge each month, because the account had not been canceled.  I see that you spoke with customer service on 5/**/2016 and your account was canceled as you requested.  It does not appear you requested a refund at that time.  However, I have gone ahead and refunded all renewal charges you received, dating back to and including 9/**/2015, totaling $205.74.  The refund was processed immediately on our end, and should be reflected on your statement within a few business days.  Your account is canceled and you will not be billed again.If you have any additional questions or concerns, please feel free to contact BeenVerified Customer Care at ###-###-#### or at [redacted].Kind Regards,BeenVerified Customer Care

Hi There,I reviewed this customer's account and see that he cancelled using our automated cancellation phone option.  This option does not provide an automatic refund, and I see no other requests for a refund in our system.  I have issued a full refund to this customer.  The...

refund was processed immediately on our end, however please note that it may take a few days for the refund to be reflected on your bank statement.The Criminal Records section of the background report may include criminal records from county courts, department of corrections, Administration of the Courts, and other state legal agencies. The types of offenses can include felonies, misdemeanors, and even traffic incidents in some cases. Positive or false matches in criminal searches may not provide confirmation of an individual's criminal background. It is important to use caution whenever reviewing this kind of information.While we put every effort into making our data as accurate as possible, we are dependent upon the criminal data made digitally available to us by the courts.  There are some counties that make more criminal data digitally available to us than others (some include cases that date farther back, some counties provide arrests while others may only provide felony convictions), and there are still some counties that do not yet make their criminal data digitally available to us.  We do offer a Court Runner option which will go to a County Court to request records that are not available to us digitally for an additional fee, but these are records that would not appear in our basic report in any case.  This is an optional additional service.Please let us know if you have any further questions at [redacted] or ###-###-####.

Hi there,We have refunded your earlier $96 subscription charge received in July of 2015.  The refund was processed immediately on our end and should be reflected on your statement within a few business days.  It appears the account was created for free through our app in 2014, and then...

reactivated with a 7 day trial in July 2015, which continues into the paid subscription package chosen, which was the $96 annual subscription.  You were billed at the end of the trial, and then billed for the annual renewal recently.  I apologize for any difficulty you experienced with the service.  We do provide our toll free number in our billing descriptor so that you can contact us right away if you have any questions regarding receiving a charge from BeenVerified. Please be assured your account is now canceled and you will not be billed again. Kind regards,BeenVerified Customer Care[redacted]

Hi [redacted],I have also emailed you and left you a voicemail.  Based on what you described, it sounds like you may have inadvertently dialed ###-###-####, which is similar to our support number, but is not associated with BeenVerified.  I have called this number myself, and you hear multiple...

advertisements and special offers, but it is never announced what company you have called.  I apologize for any confusion or inconvenience.  Please note that BeenVerified's customer support number is ###-###-####.  We announce right away that you have called BeenVerified and we do not have any special offers or advertisements played on our phone line.  I understand you would like to cancel your account.  I see that you have also emailed us at [redacted] regarding this request.  We responded to let you know that we need additional information in order to locate the account you want canceled.  There are no accounts under your name or email address provided.  We look forward to hearing from you so we can provide additional assistance.Kind regards,BeenVerified Support###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 If it is not to be used as a tool to hire somone, then why does your commercial indicate using for babysitters. That is hiring. As I indicated to them, the use was for verifying address. It was NOT used to determine if a tenant should be accepted. I feel I was terminated before I was able to explain myself. The signed agreement is counter to what the commercial says.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi There, I'm sorry you've had any trouble Opting Out your record.  We take people's privacy concerns seriously, and want to make sure that information for your name is not displayed if you do not want it visible. We have not received any messages from your email [redacted]...

requesting removal. We would like to quickly address your request.  Please use the link below to opt your name out of BeenVerified's people search results:[redacted]To get started, click the link and use the search to locate and select your record.  You will then receive an email asking you to click to verify your request. After you verify, we will send you an email confirming that the record you selected has been opted out and will instruct our data partners not to return the record in future People Search results. Further, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databases.  Although we and our data partners do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new record.  Accordingly, if you have previously opted out and see a new record about you appear in our people search results, please contact us with this opt-out request and we will remove this record as well.  For more detailed information about the opt-out process, please visit our Opt-Out FAQ: [redacted], or contact us at [redacted] or ###-###-#### with any questions or further assistance opting out.

Hi Raju,I see that you signed up for a $22.86 monthly subscription, and ran a number of reports.  I see that you recently spoke with customer service and requested the cancellation of your account, but did not request a refund.Did you have an issue with accurate information?  If so, I'm...

sorry to hear you had any trouble finding the information you needed in the reports you ran.  BeenVerified is an easy-to-access collection of public record information.  Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscription, warranty cards and utility bills.Sometimes the information they collect is not always 100% correct.  We are dependent upon the accuracy of public records and publicly available data.  We continously strive to update and expand our database to provide the most accurate information we can.  As a courtesy, I have refunded your $22.86 subscription charge.  The refund was processed immediately on our end and should be reflected on your statement within a few business days.  If you have any additional questions please feel free to contact BeenVerified Customer Care at ###-###-#### or at [email protected]. Kind regards,BeenVerified Customer Care

Revdex.com: Thank you for always, always having the consumer's back, especially in today's world where the little guy can often be trounced on. This is the second time you've come to my rescue, and it is much appreciated!Best, [redacted]  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]