Allianceone Receivables Management, Incorporated

Review: They have called my workplace to try and get me to talk to them. Their number is not blocked on my cell phone, so I don't know why they're not calling that. They want me to pay my bill in full, but it costs too much. I can only pay a little bit at a time, but that seems to not be working since they keep tacking on overage fees and interest charges.Desired Settlement: I want them to stop contacting me, or else contact me on my cell phone. They should not be contacting my employer.

Business

Response:

June 20, 2014

Re: [redacted]

ID #: [redacted]

Dear [redacted],

**. [redacted] recently submitted a

duplicate complaint to the [redacted]. We

responded to that complaint on June 20, 2014. I have attached that response. If I can be of further assistance, please do not hesitate to

contact me at ###-###-####.

Very Respectfully, [redacted]Compliance Officer\AllianceOne Receivables Management, Inc.

Review: I had a bill from the power company [redacted] that was tranferred to this company. The bill was around six hundred an some old dollars so I had spoke with agent that setup an autobill of fifty dollars every pay period. Then I receiced a letter stating I had thirty-two dollars left so I had called to see if the remainder balance could be waived as a courtesy and the agent was very nasty about the situation she was talking to me like I was her child and then I requested to speak with her manager and he got on the phone with an attitude as well, like I personally did something to him. Very Unprofessional and inconsiderate.Desired Settlement: I would like the remainder of the balance cleared.

Business

Response:

Review: After applying to get pre-approved for a home loan I was informed that I have a collection account from nar on my 3 credit reports, I ordered my 3 credit reports and in fact this account was on all 3. I have no knowledge of this nor have I been contacted by AllianceOne, according to federal law all debt must be disclosed to an individual before any negative accounts are allowed to be reported to the credit bureaus, since I am unable to get a pre-approval this action from AllianceOne is causing me personal anguish as well as causing defamation of my character in society. they should not be allowed to ruin someones life and dreams with out first notifying them of a debt.Desired Settlement: I want AllianceOne to produce validation of this alleged debt by means of the fair credit reporting act including what the money you say I owe is for,copies of any papers that show I agreed to pay what you say I owe, identify the original creditor, proof that your company owns the debt (proof showing you are legally entitled to collect this particular debt from me) this is basic contract law, payment history to include my payment history with the original creditor what the amount of the debt was when the creditor assigned the debt to your company and what fees/ interest has been added onto the debt and how you/they determined these fees a copy of the original signed contract, loan agreement or credit card application also deletion of this account wit all 3 credit reporting bureaus.

Business

Response:

May 6, 2013

Review: While in [redacted] several years ago, I rented a wheelchair for myself over the weekend. My granddaughter, [redacted], went and picked it up for me. When we went to use it, the feet part did not work and we were not able to use. When my granddaughter returned it, they said they would not charge. I contacted the credit card company and they removed the charge because the company did charge me. Then I received phone calls from a collection agency and when they looked down the history, they saw where there was not going to be a charge said the product was unusable. My daugher has contacted the collection agency and told them to correct the credit reports and to leave me alone, but it keeps showing up on my credit report and they have not responded to my daughter. By the way, I am 91 years old, and have paid my bills all my life. I certainly wouldn't walk away from $111 balance. I do want a letter of acknowledgement that they are removing this from my credit report.Desired Settlement: Letter stating removed from credit reports.

Business

Response:

Review: I was recently notified of a late payment going into collections with Alliance One for $116 in reference to [redacted] County traffic violations. I believe [redacted] County may have notified the debt collection agency too quickly or someone failed to cross talk with representatives from Alliance One to inform them that payments have been made. I believe that Alliance One could be scamming innocent people. I paid the $116 to Alliance One and on July 17, 2013 I received a receipt with a zero balance. I also initiated an investigation into their practices with the Consumer Complaint Agency and on July 26th they officially censured Alliance One with a negative designation.

Alliance One never contacted me with evidence of an outstanding bill or any kind of proof. I was notified through my credit monitoring program. After talking with representatives from Alliance One it is clear they have not been communicating with representatives from [redacted] County and are likely reopening closed cases to prey on people who are attempting to clean up their credit records. I also believe that [redacted] County Red Light is intentially mailing out red late tickets late so they can add a late fee and send tickets to Alliance One.

I urge you to look into their actions and stop them from taking advantage of hard working Americans. I believe they are targeting people who have not received documented receipts from the Red Light office and have no paper trail. There could be a possibility that someone from the Red Light office is working with Alliance One and they could be receiving kick backs for helping them.Desired Settlement: I would like the negative or late payment of $116 to be removed from my credit report, I would like to see all of the receipts for tickets that I've asked for on countless occassions and I would like the $116 to be reimbursed.

Business

Response:

August 8, 2013

Review: This company :

ALLIANCEONE RECEIVABLES [redacted]

###-###-####

Has false charges on three of my credit files for an original debtor of "[redacted]" I never had an account with this company or the Allianceone receivables either. I believe someone has added these fake charges on me to make me pay a debt I do not owe. I tried contacting both above companies and got zero response.Desired Settlement: Remove the fake charges from all three of my credit files in 72 hours. Thanks

Business

Response:

November 10, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on November 6, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in his complaint that AllianceOne Receivables Management, Inc. is reporting a debt he does not owe to the Credit Reporting Agencies (CRA’s).AllianceOne was referred account #[redacted] by [redacted] on April 6, 2011 with a balance of 251.62 and a letter notifying him that the account had been in collection at that time.On October 2, 2014 [redacted] forwarded an e-mail disputing this debt stating that he has never had service with [redacted]. We marked his account as a dispute and requested validation from our client. Validation was mailed via US Postal Service mail on October 4, 2014 for [redacted]’s review. October 23, 2014 [redacted] submitted another dispute with [redacted] stating the account was not his.This account was closed and returned to our client on November 2, 2014. In addition [redacted] should be advised that on November 7, 2014 AllianceOne submitted a request to the credit bureaus to delete its tradeline from your credit reports. Our request was submitted electronically (via E-Oscar, confirmation # [redacted]) which should expedite the removal. AllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within three weeks.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,Carol ECompliance Officer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company has called my home phone five (5) times in the past week & many, many times more in the past year. Many of the calls come in & then hang up. I have told their representatives at least twice in the last few months that I am not the person they are looking for nor do I know the party the are trying to contact. Apparently it goes no further than that. I am very tired of the abuse of my privacy & want it to stop.Desired Settlement: stop contacting me

Business

Response:

May 5, 2014

Revdex.com

Attention: [redacted]

Online Response

Re: [redacted]

ID #: [redacted]

Dear **. [redacted]:

I am writing in response to the concerns expressed to your office by

**. [redacted] on May 2, 2014. I appreciate the opportunity to respond on behalf of

AllianceOne Receivables Management, Inc.

Our records indicate that during our efforts to contact our

consumer, your telephone number was provided as a good point of contact for our

customer. Please be advised that our

calls were not meant to be harassing as we were attempting to reach our

customer regarding a personal business matter.

Please be advised that our organization strives to adhere to

the rules and regulations that govern our industry, including those that

pertain to skip-tracing. It is never our

intent to harass anyone.

At this time, I can confirm that your telephone number

###-###-#### has been removed from our system and you should not be receiving

any further calls.

We strive to

provide a positive customer experience while resolving account concerns, and we

thank you for bringing **. [redacted]’s issues to our attention. Please

let me know if I can be of further assistance. I can be contacted at ###-###-####.

Very Respectfully,

Compliance Officer

AllianceOne Receivables Management, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have attempted many times to pay off my parking tickets that have been turned over to allianceone. The first time, when I called the day I got the notice I was told the pay-off number had gone up significantly from what was itemized in the statement. when I inquired what the additional charge was, I was told "This is what happens when you don't pay your bills" I asked to have a copy of the itemized charges sent to me so that I could understand what the charge was, they refused, I was asked to be transferred to a supervisor the person who picked up the phone proceed to yell "PAY YOUR BILLS" then hung up on me.

I received another notice, went to the website to make the payment, the system errored out as I submitted the payment. I attempted again and was told that I could not make 2 payments in 24hr and to call. I called was told that I had only made a partial payment ( I have no real idea what I paid or did not pay online since I have no receipt, email or confirmation showing me the amount paid). I attempted to pay the remaining balance over the phone, I was told I would then be charged an additional $10 service fee for the second payment. I told them they need to waive the $10 fee, since I had just paid the fee moments ago when their system crashed and the showed that the fee had been paid. I explained I have already paid the feel and their system failed and I should not have to pay the fee. They said if I wanted to pay I needed to pay the fee a second time. I requested to be transferred to a supervisor. The supervisor confirmed that the system had failed, that only a partial payment had been received, that I had already paid the transaction fee but refused to waive the fee. I requested to speak to her supervisor - she told me no one was available and they wouldn't help me anyways. I continue to demand her supervisor, I had to ask multiple times for his name, she finally relented and said "Todd" I then had to ask again multiple times for his last name again she sighed said "fine... A[redacted]". She proceeded to rattle off his direct number at a rate that would not be possible to write down. I had to ask her to repeat it multiple times.

I would like to pay this bill and they are making it near impossible for me to clear this debt. Due to their system error I do not believe I should have to pay double service charges. Their system showed that only moments ago I made a payment and I paid the service charge. I would like proof of my payment. I never recieved a confirmation page, transaction number or a receipt. I was told they could not send me a receipt. I have no way of proving I made a payment.Desired Settlement: I want a receipt

I want to be able to pay the balance without the additional transaction fee

I want an apology for the rude treatment

Business

Response:

October 23, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on October 14, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in her complaint that she has attempted on several occasions to pay off her tickets, that she contacted AllianceOne and was given a payoff amount larger than the statement she received. She inquired why the amount had increased and states that the agent was unprofessional. When she went to the AllianceOne website to pay her account the system displayed an error and when she tried to pay over the phone she was informed that there would be an additional fee of $10.00. She believes due to the unprofessional behavior of the agent and the system issues she experienced that she should not be charged the $10.00 processing fee.AllianceOne was referred 4 accounts. Please refer to the table below:[redacted] attempted to pay her accounts on line via our on line payment portal. She intended to pay all accounts, but due to an error on the portal she was not sure if her payment was processed properly. She was informed that only one account had been paid through her recent transaction. [redacted] was unwilling to pay another processing fee. She was informed of free payment options available to her by our agent. Our agent informed her that they were not able to waive the processing fee, and [redacted] requested that she speak with a supervisor. She was transferred to a supervisor who also informed [redacted] that the processing fee could not be waived.Upon receipt of [redacted]’s complaint I requested that a supervisor reach out to her and waive the processing fee, and she paid the remaining open accounts.I understand the concerns expressed in [redacted]’s complaint. AllianceOne strives to maintain a positive image among the collection agency industry by training our associates to be professional and courteous at all times. In addition, our collection associates are trained to follow and adhere to FDCPA regulations and specific state laws. AllianceOne does not condone or tolerate any harassing actions by our associates. Upon review of the call it was determined that the first supervisor should have waived the processing fee since [redacted] had stated the site produced an error and she was not sure if her payment had been processed properly. We did not find that our agent was unprofessional at any time during the call. We have coached the agent and initial supervisor contact that in the future given the same situation we should waive the processing fee. Please allow me to assure you that this matter has been addressed with our agents.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,Carol ECompliance Officer

Review: In April 2013, I received a collection notice from Alliance One.

I promptly sent them a validation of debt and cease and desist all communication letter.

On 5/7/2013, I filed for Bankruptcy and Alliance One was listed in the Bankruptcy and provided notification.

On 5/14/2013, even though Alliance One has received a cease and desist AND I am protected by the bankruptcy automatic stay, Alliance One mailed a letter continuing collection efforts and telling me to call to resolve this matter.

On 6/10/2013, Alliance One again mailed another collection letter, even though they have been sent a cease and desist and I am still protected by the bankruptcy automatic stay.

These actions are a violation of the Fair Debt Collection Practices Act. Specifically, continuing collection when they are notified in writing to cease and desist.Desired Settlement: I would immediately like the company to cease and desist ALL collection activity.

In addition, pursuant to the Fair Debt Collection Practices Act, I would like a settlement of $1,000 cash for the violations of the Fair Debt Collection Practices Act by not honoring the cease and desist order.

Business

Response:

July 1, 2013

Review: Im writing today because this company placed an account on my credit file that does not belong to me. I have lived in my home for 5 years and the utilities at our home has always been in my spouse name. I never authorize anyone to use my name, social or likeness to open an account with this company of any other company. I am a victim of identity theft, which authorities later discovered that a step sibling was responsible for opening accounts in my name. This account for [redacted] does not belong to me. I previously contact this company and gave them copies of my lease, court documents as well as police reports proving that this account is not mine. The company has ignored that documentation. As of today July 17, 2014 I have never had any accounts with [redacted]. This is not my accountDesired Settlement: Alliance one needs to remove this account from my credit file. This account does not belong to me

Business

Response:

July 21, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by **. [redacted] on July 17, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.**. [redacted] states in her complaint that she was a victim of identity theft and that this account is not hers. She states that she contacted AllianceOne and provided us with copies of her lease, court documents, and a police report as proof the account is not hers. She states that we ignored her documentation and continue to credit report.AllianceOne was referred account [redacted] by [redacted] on May 23, 2014 with a balance of $4996.33. A debt validation letter was mailed to **. [redacted] on May 27, 2014. On June 13, 2014 **. [redacted] contacted our office she stated that she never lived at the service address nor did she authorize service at that address and was disputing the account. Our agent provided **. [redacted] with our fax number so **. [redacted] could fax her documentation to us and marked the account as a dispute. To date, no documentation has been received from **. [redacted].AllianceOne has not credit reported this account and the account was returned to [redacted] on July 14,2014 for handling. If **. [redacted] has any additional questions or concerns regarding this account she may want to contact [redacted] directly at ###-###-####We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing **. [redacted]'s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,

Review: At the beginning of the year, I was waiting for my state tax return. It was intercepted by Alliance One for a balance they stated I owed from an unpaid ticket. The company sent me a copy of ticket from 2011 (through email) and I still question the validity of their collection efforts. My response as of July 9th was as follows:

Good morning,

This ticket, the fine and the suspension the DMV tried to enforce, were lifted. I have been to the court recently for separate matters and have not been made aware of any fees owed to them for this alleged ticket (and I had them check their system thoroughly).

Sending me a copy of a ticket does not provide proof that you are allowed by law to collect. I want my $177.43 refunded to me immediately and this debt to no longer attempted to be collected on, or, I want you to verify the validity of your collection efforts with documentation saying that you have the right to collect on behalf of the court/state.

If one of these does not happen, I will have no other option than to seek legal guidance. In the meantime, I have filed a formal complaint with the Revdex.com and have started collecting information from public foru** to prove your negligence.

Thank youDesired Settlement: I would like my $177.43 refunded to me, the company to cease all collection efforts and for this to be considered taken care of and case closed.

Business

Response:

July 14, 2014Dear **. [redacted]:I am writing in response to the concerns expressed to your office by **. [redacted] on July 9, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.**. [redacted] states in her complaint that her taxes were intercepted by the [redacted] ([redacted]) due to a ticket that was unpaid. **. [redacted] states that Alliance one forwarded a copy of the ticket yet she questions the validity of our collection efforts and that she was unsatisfied with our response to a previous complaint on the matter.AllianceOne was referred **. [redacted]'s account (#[redacted]) ticket (#[redacted]) by [redacted] Superior Court on September 8, 2011 for an insurance violation as well as passing on a double yellow with a balance of $849.00. The current balance on **. [redacted]'s account is $671.57 after a payment of $177.43 on March 26, 2014. **. [redacted] should be advised that the ticket serves as initial notice. **. [redacted] was sent three letters from our office the first being on September 13, 2011; subsequently she was sent two additional letters. **. [redacted] called our office on November 1, 2011 she wanted to keep her driver's license from being suspended and was informed by our agent that her account would need to be paid in full. **. [redacted] stated that she did not have the funds to pay off her ticket and stated that she would call back. On November 2, 2011 **. [redacted] went to the court house and stated that she mailed a letter along with a check to pay off her ticket, she was informed that the letter had been received and that the court mailed her a letter informing **. [redacted] that the balance was required by July 5, 2011 or she would be required to appear in court to establish payment arrangements. **. [redacted] did not appear as required by the court so the ticket was referred to AllianceOne for collections.**. [redacted] again asked if she could speak to the judge because she did not have the funds to pay off her ticket to avoid having a hold placed on her driver's license. She again was informed by our agent that she failed to appear before so the account was referred to our office and was now delinquent. **. [redacted] said that she would try to come up with the balance on her ticket by November 16, 2011. A payment was made and unfortunately on November 23, 2011 **. [redacted]'s check came back as insufficient funds.AllianceOne had no further contact from **. [redacted] until February 21, 2014 when she received a letter advising her of the tax interception. She stated that she went to court and paid in full her ticket on November 16, 2011, we informed her that her check had been returned as insufficient funds on November 22, 2011.While AllianceOne regrets having to take the step of intercepting **. [redacted]'s tax return, we had no other reliable option to effect satisfaction of the account on behalf of our client, [redacted] Superior Court. The [redacted] Superior Court account was assigned on September 8, 2011. We have had several contacts with **. [redacted] and she has had ample opportunity to pay off her ticket prior to that time her taxes were intercepted. **. [redacted] was given notice of the intent to intercept her taxes; in fact she called after receiving that notification.AllianceOne will not be refunding **. [redacted]'s $177.43 and we will continue to collect the remaining balance. Our contract to collect tickets for the Court is a matter of public record and **. [redacted] is encouraged to contact [redacted] Superior Court at ###-###-#### and they will confirm that they referred her ticket for collections to AllianceOne.We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing **. [redacted]'s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,

Review: This co has a collection on my credit report for a utility co in 2011.. . In 2011 I lived on a MILITARY POST as Active Duty military and did not have any utilities with anyone other than post. I do not owe them or [redacted] 199.00 . I will be contacting the FTC and Military Jag if this is not removed from my credit asap !Desired Settlement: I want this immediately removed from my credit report as I owe them NOTHING !!! At this point in time they are committing fraud !

Business

Response:

July 2, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by **. [redacted] on July 1, 2014.I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.**. [redacted] states in his complaint that at the time this bill was incurred he was living on base and did not have service with any company other than the service he was provided on base. **. [redacted] also states that he wants the AllianceOne tradeline deleted from his credit report.AllianceOne was referred account (#[redacted]) by [redacted] on November 30, 2011 with a balance of $228.78. On July 2, 2014 we returned the above mentioned account to our client. The address to which service was provided was not on a Military installation, so we believe we have been provided information for the wrong [redacted]. If **. [redacted] has questions with regard to this account he should contact [redacted] directly at ###-###-####.Please accept this letter as confirmation that on July 2, 2014 AllianceOne submitted a request to the credit bureaus to delete its tradeline from your credit reports. Our request was submitted electronically (via E-Oscar, confirmation # [redacted]) which should expedite the removal. AllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within three weeks.We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing **. [redacted]'s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,

Review: I have no idea what this is about, the only reason I noticed this is because I happen to be looking at my credit report today. I want this off of my credit report, as it could negatively impact my score.Desired Settlement: I want this off of my credit report, as it could negatively impact my score.

Business

Response:

[redacted]

[redacted],

PA [redacted]

Please send all correspondence to the

above address

Review: I have been working with my mortgage officer to try and refinance my home. During this process it was brought to my attention a few collections through Alliance One. I called alliance one on April 12, 2013 and spoke to [redacted]. As I spoke to [redacted] I found out what the collections were for and also that they did not have any of my updated information. They had my address that I had not lived in for years nor did they have my correct telephone number. I left that home address years ago due to my divorce. When I explained to him that I had not received any bill for the collections or any notification I asked if I paid them if they could be deleted from my credit report. He told me I would have to speak to a supervisor. He put a note in the system that someone was to call me back on or before April 15, 2013. I did not hear from anyone so on April 19, 2013 I called back and spoke to [redacted] I asked the same questions and concerns and again tried to speak to a supervisor. She indicated that they had a staff meeting and could not connect me with anyone but again would put a note in the system. Later in the afternoon on April 19, 2013 I called again and spoke to [redacted]. again explaining the situation. During this conversation she stated I would have to speak to a supervisor to delete the account but first I had to pay the account to speak to anyone. I paid the total balance owed of $376.00, which was three different collections. I was then patched through to a supervisor. While explaining the situation I was told “ it was illegal to delete my account according to the Fair Credit Reporting Act" The supervisor again stated it was against the law and she would not and could not delete the account. That statement in itself, is actually a violation of the Fair Credit Reporting Act. I explained that I tried to speak to a supervisor but was told I needed to pay prior to that. It seemed sensiable since it was so difficult trying to speak to a supervisor. I also throughly explained how I never received anything for any of the collections and that I had to give them my current address and telephone number. She just kept saying it was against the law and the Fair Credit Reporting Act. But like I stated prior that in itself is a violation of the Fair Credit Reporting Act.Desired Settlement: I would like the accounts deleted from my credit report.

Business

Response:

Review: AllianceOne has repeatedly posted negative entries on my credit history despite the fact that I have previously contested the entries successfully, and informed them that the person they seek is someone else with a like or similar name. AllianceOne removes the entries for a time, then after a few months, reposts them to my credit history.

Today, I found 4 erroneous entries from AllianceOne on my [redacted] credit history.Desired Settlement: I want AllianceOne to remove all entries they have posted to my credit history and to refrain from posting erroneous entries on my history in the future. I also request acknowledgment in writing of their willingness to comply with this request sent to my mailing address.

Business

Response:

Review: Calls multiple times per week for person with same last name but NEVER associated with MY phone number. Returned Call and person on the other end pretends she could not understand English or my demand to be removed from their contact list. This is a robot call with NO means to be automatically removed from their list. A quick Google search proves this to be a common complaint against this number and group. I informed them this number is listed on BOTH the Tennessee and Federal do not call lists and I DO NOT do business with them, nor will I ever do business with them.Desired Settlement: They are to stop calling MY number and remove it from all of their records with the understanding that ALL further calls constitute an agreement with me for MY services that are billable at my current customary rates and fees. To avoid any charges by Me they agree to CEASE and DESIST calling MY number immediately. All calls after midnight on 10/08/2013 are billable at my current customary rates and fees.

Business

Response:

October 17, 2013

Review: Alliance one had no right to place a derogatory report on my credit. They are claiming my car had passed a red light twice. I was not driving the vehicle at the time accused, and thus they have no right to scar my personal credit.Desired Settlement: I am willing to discuss a payment if due, however I demand that any derogatory info be removed from my credit report as I have never been served or addressed or have done any business with these people. I would like to know how they are privy to my ss # as well

Business

Response:

October 10, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on October 7, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in his complaint that he has an AllianceOne tradeline on his credit report. He also states that he was not driving the vehicle at the time of the violation thus AllianceOne should not be credit reporting.AllianceOne was referred two accounts # [redacted] ticket # [redacted] and account # [redacted] ticket #[redacted] by [redacted] County on October 2, 2013 and July 24, 2014 both with balances of $121.70. Both are for red light violations. Upon referral of both accounts placement letters were mailed via US Postal Service mail to [redacted] informing him that the accounts had been placed for collections. On March 3, 2014 [redacted] disputed account # [redacted] with the Credit Reporting Agencies (CRA's) his account was marked as a dispute and a response was mailed to him on June 2, 2014. Credit reporting of tickets is permissible under the Fair Credit Reporting Act and has been handled properly by AllianceCne in this matter.We have attached validation and a [redacted] County Court printout for [redacted]’s review. The validation is a copy of the letters initially sent to [redacted] by the court and includes pictures of the vehicle involved and details of [redacted]’s responsibility as vehicle owner including the following “When a red light offense is photographed, the registrant is mailed a Notice of Liability. The registrant is liable for a fine, currently $50.00, plus a Driver Responsibility Fee of $30. An imposition of liability shall not be deemed a conviction and shall not be made part of the operating record of the person upon whom such liability is imposed nor shall it be used for insurance purposes. Failure to pay the fine or request a hearing by the due date will be considered an admission of liability, and a default judgment may be entered against you and may result in an additional $25 penalty. THIS FINE IS NOT SUBJECT TO ANY DISCRETIONARY REDUCTIONS. The registrant can be held liable even if he/she was not the driver of the vehicle at the time of the violation.” [redacted] did not request a hearing and as such under New York Law is responsible for the amounts regardless of who was driving the vehicle.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at 1-866-367-6619.Very Respectfully,Carol ECompliance Officer

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have attached a letter I received for full payment where I was promised by operator at Alliance One that derogatory credit would be removed on both accounts. Please confirm acceptance. I never received those notices, and disputed the derogatory reports with credit bureaus. I paid in full as seen below just to settle this nonsense. Please confirm complete removal of negative credit report to proceed

Review: A representative by the name of Billy G[redacted] ( If this is the reps real name) called my place of employment and I made him aware to not call my employer again. He became very rude to me and started raising his voice to the point I had to hang up. My place of employment is nothing but open space and I didn't have any privacy while taking this business call. I was trying to get his information so I could have called him back when I got off of work but he only gave his name then proceeded to talk over me(that's when I hung up). Mr.G[redacted] did not know who he was speaking with when he called,I know this because I was the one who answered the phone. He was rude from the beginning and he did not directly ask for who he wanted to speak with. Thank goodness I am the one who answered the phone and not another worker. I feel like he violated my privacy rights by calling my job and he was very rude.

This phone call has interrupted my work and put me behind.Desired Settlement: To only reach me by mail. Do not contact me at my job ###-###-#### or ###-###-####. I do not have a problem with communicating and to avoid any rudeness and stress I would rather do it via mail or even email [redacted].

Thanks for your help with this matter!

Business

Response:

September 18, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on September 10, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in her complaint that when contacted by an AllianceOne agent she was treated rudely and that the agent continually spoke over her.AllianceOne strives to maintain a positive image among the collection agency industry by training our associates to be professional and courteous at all times. In addition, our collection associates are trained to follow and adhere to FDCPA regulations and specific state laws. AllianceOne does not condone or tolerate any harassing actions by our associates. We are currently investigating [redacted] complaint of rude and unprofessional behavior from our associate and in the event we are able to validate her concerns, disciplinary action up to and including termination is taken. Please allow me to assure you that this matter is being addressed.On behalf of AllianceOne Receivables Management, Inc., I would like to apologize for the negative experience [redacted] had with our associate.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted] issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,Carol ECompliance Officer

Review: This company calls me an average of once every three hours for a person that I do not know. I have maintained the same phone number for 14 years and it has not changed, and I do not know the person they keep asking for. I keep telling them this and they refuse to stop calling. When I ask to speak to a manager they hang up on me. I finally put a trace on my phone and called them to get the company name and phone number and spoke to someone. They said if I would just let them talk to whoever this person is, they would stop calling. I have filed complaints with the FCC and the do not call registry and they still keep calling for a non-existent person. When I confronted them about bad practices as a collection agency, they denied being a collection agency. When I told them I have the phone report telling me who they are, they said the report is wrong.

This is my phone, and I pay for it. I do not want it littered with calls from some collection company to a person that I have no idea about.Desired Settlement: I want them to stop calling me. They refuse to acknowledge who they are when they do call, and only say it is a matter between them and the person they are trying to reach. I am tired of telling them the same thing over and over again.

Business

Response:

June 7, 2013

Revdex.com

Attention: [redacted]

Online Response

Re: ID# [redacted]

[redacted]

Dear **. [redacted]:

I am writing in response to **. [redacted]’s concerns expressed to

your office. Thank you for the

opportunity to respond on behalf of AllianceOne Receivables Management, Inc.

Our records indicate that during our skip-tracing efforts,

**. [redacted]’s telephone number was provided as a good point of contact for our

customer. Please be advised that our

calls were not meant to be harassing as we were attempting to reach our

customer regarding a personal matter.

Our organization strives to adhere to the rules and

regulations that govern our industry, including those that pertain to

skip-tracing. It is never our intent to

harass anyone. An internal investigation

is ongoing regarding **. [redacted]’s experience with our representatives.

At this time, I can confirm that **. [redacted]’s telephone number

has been added to our internal Do Not Call List. He will not receive any further calls.

On behalf of AllianceOne Receivables Management, Inc., I

would like to apologize for the inconvenience this matter may have caused. If I can be of further assistance, please

feel free to contact me at [redacted].

Sincerely,

Compliance Supervisor

AllianceOne Receivables Management, Inc.

v

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: This company never contacted me regarding this collection. I was under the impression that a collection company was required to contact you and you were allowed 30 days to respond to a collection before it started report on your credit report. I was never given this opportunity as I was never contacted by this collection company. I have disputed this collection and it has been removed off my reports but this company continues to report and I have yet to be contacted.Desired Settlement: I'd like this company to stop reporting to the credit companies as they never contacted me regarding this collection giving me the chance to respond. This is negatively affecting my credit scores. I've disputed this collection and it was removed yet this company continues to report and has never contacted me.

Business

Response: