Allianceone Receivables Management, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 29, 2014
Dear [redacted]:
I am writing in response to the concerns expressed to your office by [redacted] on August 25, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
[redacted] states in her complaint that she...

lost her job due to AllianceOne’s excessive calling to her place of employment. She stated that she sent 4 certified letters to AllianceOne ceasing them from contacting her at her place of employment and the cease was not honored.Please note that [redacted] filed another Revdex.com complaint on a different [redacted] account which we responded to on March 10, 2014.In our response we informed [redacted] that her account was returned to [redacted] for their handling and that we immediately ceased her numbers.
The account referenced in her complaint was placed on July 18, 2014 [redacted] referred account # [redacted] to AllianceOne with a balance of $599.55. Upon referral we began collection efforts on this new account. We did not at this time have a cease from [redacted] regarding the new account. Our agent made 5 dials to 5 separate numbers on July 18, 2014. Our agent was informed on July 18, 2014 that [redacted] was not allowed calls at her place of employment and that she had informed us of this previously. [redacted]’s account was returned to [redacted] on July 22, 2014.
AllianceOne has properly noted and handled both accounts that we have received from [redacted] for [redacted]. The activity that she describes that goes beyond what we have acknowledged did not originate with or involve AllianceOne. It is possible that either [redacted] or another creditor may have other business matters they are calling her about we have no control over those matters.
We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####
Very Respectfully,Carol E
Compliance Officer AllianceOne Receivables Management, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: there is no account number on my credit report. My social security number is[redacted] date of birth is [redacted]. I have called Alliance One and given them all of my information before and they stated that I did not have an account so thy could not help me. I put in a request through the credit bureau and they told me if there is no information then they should take the information that is incorrect down. 
Regards,
[redacted]

June 27, 2014
Dear **. [redacted]I am writing in response to the concerns expressed to your office by **. [redacted] on June 23, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.**. [redacted] states in her complaint that...

she was making monthly payments on her ticket. That she sent a postdated check that was returned. When the check for payment was returned **. [redacted] believed her account to be paid off. **. [redacted] states that she received no notices that the ticket was unpaid until her tax return was intercepted.AllianceOne was referred account #[redacted] client reference # [redacted] by [redacted] County Superior Court on August 14, 2013 with a balance of $469.00. At the time the ticket was referred to our office for collection, a notice was mailed to **. [redacted] on August 22, 2013 via first class mail to advise of the item with our office. In addition, two other notices were mailed to the consumer on October 17, 2013, and November 05, 2013 none of which were returned. We feel adequate effort was made to contact **. [redacted] on this matter and regret that we were not able to work out a suitable arrangement with her that would avoid this difficulty for her. Please be advised that, AllianceOne does not control funds intercepted by the FTB for the benefit of the Court in circu**tances where a consumer owes money to that Court.In addition, **. [redacted] contacted our office on April 9, 2014, and stated that she had been making payments on the ticket and that one of her checks had been returned to her uncashed. We received correspondence from **. [redacted] on May 6, 2014 to dispute the interception of her tax refund by the Franchise Tax Board (FTB). **. [redacted] stated in that correspondence that she mailed a postdated check for payment of her account and that it had been returned and was under the impression that the debt was paid. Attached is a copy of the notice the court mailed to the consumer advising of the post-dated check they were returning. On May 22, 2014 a copy of the letter that accompanied the returned check was sent to **. [redacted].A payment was made to AllianceOne by **. [redacted] was on May 23, 2014 for $199.00 which was made through our online payment portal and was applied to the ticket balance and the current balance remaining is $270.00. The FTB has not yet advised us of the amount of the intercepted funds. When they do we will apply the funds to the ticket in question and advise **. [redacted] of any remaining funds that can be returned.We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing **. [redacted]'s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,

March 21, 2014
normal"> 
Revdex.com
Attention: [redacted]
Online Response
 
Re: [redacted]
ID #: [redacted]
 
Dear **. [redacted]
 
I am writing in response to the concerns expressed to your office by **. [redacted] on March 12, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
 
**. [redacted] states in his complaint that he has made contact with AllianceOne via written as well as phone correspondence.  He states that the AllianceOne agent was not helpful, and that the agent stated that they intended to submit this charge to the Credit Reporting Agencies.  **. [redacted] states that he does not feel that he has enough evidence to prove that this debt belongs to him.  **. [redacted] states that he has proof that he was not a resident at the apartment at the time the charges were incurred.  **. [redacted] has disputed these charges not only with our client, but with AllianceOne as well.
 
AllianceOne was referred account #[redacted] from [redacted] of [redacted] on January 28, 2014.  It currently has a balance of $75.89.  AllianceOne received correspondence from **. [redacted] on February 8, 2014 disputing these charges.  He also sent a copy of his lease to prove that he did not live at the residence where services were being provided at the time the charges were incurred.  The account was marked as a dispute and telephone numbers ceased as is our process.  We additionally, requested verification of the debt from our client. 
 
[redacted] responded that they never received any calls from **. [redacted] requesting the disconnection of service at the time he vacated the apartment.  When [redacted] did receive notice he was no longer the tenant at the address they disconnected service to the residence effective August 22, 2013.  This is a valid debt owed by **. [redacted] and reflects the charges for service to that date they became aware he moved. 
 
We have reviewed the one call made to our office from **. [redacted] and have determined that our agent followed the professional guidelines set forth by AllianceOne. During that call **. [redacted] addressed the matter of credit reporting on the account, our employee was not sure if the matter had been reported. Upon review of our records AllianceOne has not reported this matter to any Credit Reporting Agencies.  
 
We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing **. [redacted] issues to our attention.  Please let me know if I can be of further assistance. I can be contacted at ###-###-####
 
Very Respectfully,
 
 
 
 
[redacted]
Compliance Officer
AllianceOne Receivables Management, Inc.

April 1, 2015Dear [redacted]:
I am writing in response to the concerns expressed to your office by [redacted] on March 29, 2015. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
It is unclear to me what [redacted] is requesting. His complaint appears to be verbiage that was copied from another source and is incomplete. We would be glad to respond to any specific concerns regarding this matter that he has. However, lacking more specific information we are not able to assist him at this time.
If [redacted] has any questions concerning his account, he may speak with [redacted] directly at ###-###-####.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’ issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.
Very Respectfully,
Carol E
Compliance Officer

April 1, 2015Dear [redacted]:
I am writing in response to the concerns expressed to your office by [redacted] on March 29, 2015. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
It is unclear to me what [redacted] is...

requesting. His complaint appears to be verbiage that was copied from another source and is incomplete. We would be glad to respond to any specific concerns regarding this matter that he has. However, lacking more specific information we are not able to assist him at this time.If [redacted] has any questions concerning his account, he may speak with [redacted] directly at ###-###-####.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’ issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.
Very Respectfully,
Carol E
Compliance Officer

Dear Ms. Butts, 
 
Attached is our response to Ms. [redacted]'s recent complaint. 
 
Regards, 
Carol E[redacted]
Compliance Officer
AllianceOne Receivables Management, Inc.
Office: ###-###-####
Toll Free: ###-###-####
E-mail: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 14, 2014
Dear **. [redacted]:I am writing in response to the concerns expressed to your office by **. [redacted] on July 9, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.**. [redacted] states in her complaint that her taxes were...

intercepted by the [redacted] ([redacted]) due to a ticket that was unpaid. **. [redacted] states that Alliance one forwarded a copy of the ticket yet she questions the validity of our collection efforts and that she was unsatisfied with our response to a previous complaint on the matter.AllianceOne was referred **. [redacted]'s account (#[redacted]) ticket (#[redacted]) by [redacted] Superior Court on September 8, 2011 for an insurance violation as well as passing on a double yellow with a balance of $849.00. The current balance on **. [redacted]'s account is $671.57 after a payment of $177.43 on March 26, 2014. **. [redacted] should be advised that the ticket serves as initial notice. **. [redacted] was sent three letters from our office the first being on September 13, 2011; subsequently she was sent two additional letters. **. [redacted] called our office on November 1, 2011 she wanted to keep her driver's license from being suspended and was informed by our agent that her account would need to be paid in full. **. [redacted] stated that she did not have the funds to pay off her ticket and stated that she would call back. On November 2, 2011 **. [redacted] went to the court house and stated that she mailed a letter along with a check to pay off her ticket, she was informed that the letter had been received and that the court mailed her a letter informing **. [redacted] that the balance was required by July 5, 2011 or she would be required to appear in court to establish payment arrangements. **. [redacted] did not appear as required by the court so the ticket was referred to AllianceOne for collections.**. [redacted] again asked if she could speak to the judge because she did not have the funds to pay off her ticket to avoid having a hold placed on her driver's license. She again was informed by our agent that she failed to appear before so the account was referred to our office and was now delinquent. **. [redacted] said that she would try to come up with the balance on her ticket by November 16, 2011. A payment was made and unfortunately on November 23, 2011 **. [redacted]'s check came back as insufficient funds.AllianceOne had no further contact from **. [redacted] until February 21, 2014 when she received a letter advising her of the tax interception. She stated that she went to court and paid in full her ticket on November 16, 2011, we informed her that her check had been returned as insufficient funds on November 22, 2011.While AllianceOne regrets having to take the step of intercepting **. [redacted]'s tax return, we had no other reliable option to effect satisfaction of the account on behalf of our client, [redacted] Superior Court. The [redacted] Superior Court account was assigned on September 8, 2011. We have had several contacts with **. [redacted] and she has had ample opportunity to pay off her ticket prior to that time her taxes were intercepted. **. [redacted] was given notice of the intent to intercept her taxes; in fact she called after receiving that notification.AllianceOne will not be refunding **. [redacted]'s $177.43 and we will continue to collect the remaining balance. Our contract to collect tickets for the Court is a matter of public record and **. [redacted] is encouraged to contact [redacted] Superior Court at ###-###-#### and they will confirm that they referred her ticket for collections to AllianceOne.We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing **. [redacted]'s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,

Review: I recieved my tearly free credit report and noticed this company on my credit files, I don't know anything about them. This has caused serious harm to my otherwise great credit. I want an explination and this false and negative information removed from my credit files. I will also file a complaint with the FTC and my state officials. This type of unethical treatment needs to be stopped!!Desired Settlement: Remove all information from my credit files.

Business

Response:

June 12,

2014

RevDex.com

Attention:

Online

Response

Re: [redacted]

ID #:

Dear **.

[redacted]:

I am writing

in response to the concerns expressed to your office by **. [redacted] on

June 11, 2014. I appreciate the opportunity to respond on behalf of AllianceOne

Receivables Management, Inc.

states in her complaint that we are reporting to the Credit Reporting Agencies

(CRA’s) on her credit report.

Unfortunately

we are unable to locate an account for [redacted] with information

provided. Please provide additional information such as: the full account

number, name of the original creditor, and type of account. Your social

security number, date of birth, and/or address would also help to identify

you. In addition, if [redacted] had a name change (i.e. marriage or

divorce) we would need that information as well in order to properly locate her

account. We request this additional

information to ensure that we are respecting our consumer’s privacy and aren’t

improperly disclosing to the wrong person.

We strive to

provide a positive customer experience while resolving account concerns, and we

thank you for bringing [redacted]’s issues to our attention. Please let me know if I can be of

further assistance. I can be contacted at ###-###-####

Very

Respectfully,

Compliance

Officer

AllianceOne

Receivables Management, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The only information on the credit report is:

Review: I asked them for an immediate delete of a collection, Alliance one representative stated it was against the law to remove an account this is a violation of the Fair Credit Reporting ActDesired Settlement: Immediate deletion from credit report

Business

Response:

February 28, 2014

Review: My husband has a payment agreement with this company, and we have paid on time for three years with for some reason they aren't taking any money out towards principle so we are still owing more than we should, which is odd. The main concern here is that they are violating FDCPA and harassing us for no reason. They accidentally pulled out two payments last month (we only agreed to once a month). Once my husband found this out he cancelled ONE of the payments. So we had still paid for last month and they refunded the other one that wasn't even supposed to have happened. Well we soon got a letter in the mail that said that they were threatening legal action and to garnish wages because the payment (the one that wasn't supposed to happen) bounced. Well yes, because we paid twice and they already had their payment. They also lied saying they had previously contacted us about this, which they haven't. Also when we called said that they NEVER received payment, which they have, which if I'm not mistaken is another peg on the FDCPA. We worked with our bank who also agreed it had been paid and they provided us with the proof we needed to send off to Alliance. Well two of their employees contradicted each other with one saying they are still going to get us with legal action regardless and the other saying if we have proof we can send it in. They are harassing and down right nasty when we never violated the agreement. My husband called his representative and she said she cannot reverse the legal action because they took the second accidental payment as a payment without our knowledge and since the second accidental payment didn't go through they are violating us. We only agreed to one payment a month, so why is she putting legal action on us when she is technically violating the agreement between us? We don't want to take them to court but we are frustrated and feeling cheated and lied to and taken advantage of when we know they are in the wrong. Please help.Desired Settlement: We want the legal action taken off of us because of the unfair practices of their company. They are outright lying to us and violating their own agreements with us.

We want receipts and statements of how much we pay and where it goes and the ridiculous interest rates.

We want to keep paying and be left alone by this company. Stop the harassment.

Business

Response:

Review: On 2-15-13 I recieved a call from this firm asking for $381 for unpaid court costs from [redacted], from 1999. 1st time I ever heard of this, no mail from collector or BSO in **. No warrant or driver license suspension, after 14 years, no proof I paid said debt. Common sense tells me if I didn't pay this back then, I certainly would have known about it after being arrested for non-payment.Desired Settlement: Cease and desist

Business

Response:

February 28, 2013

Revdex.com

Attention: [redacted]

Online response

Re:

Dear [redacted],

I am writing in

response to [redacted]’s concerns expressed to your office. Thank

you for the opportunity to respond on behalf of AllianceOne Receivables

Management, Inc.

AllianceOne was referred a court fine belonging to

[redacted] from our client The [redacted] County Clerk of Court, on September 10,

2012. The case number is [redacted],

issued January 27, 1999. Upon receipt of

this complaint our records were updated to reflect a dispute and a copy of the

court case summary will be mailed to the consumer for his review.

Once [redacted] has had the opportunity to review

the information, should he have further questions, he may contact our office at

[redacted].

Very Respectfully,

AllianceOne Receivables

Management, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I consider this response a statement and not a response. From what I understand, the respondant will sent me a copy of court proceedings and after 14 years, a fine due, again, from 1999. Without proof of payment, i'm at the mercy of inept bookeeping and have nothing to show from that far back. Common sense tells me I paid it, being a responsible citizen and trouble free, I would never have let this, so very important to my freedom, as in a warrant issued, go unpaid. I have filed a complaint with my atty. general of my state and the FTC. They also think I still live in **., I told [redacted] I had moved 11 years ago, so if they send mail to **, I obviously would not recieve it.

Regards,

Review: I have a credit card account with [redacted]. My payment is due on the 20th of the month. My June payment was late, so my account was charged a late fee, which is understandable. But I received a collection letter from AllianceOne Receivable Management, Inc stating that my account has been forwarded to their office for collection. First of all my account is current. That missed payment date and late charge has been made. This account has never been in default, so I expect this matter to be cleared up ASAP.Desired Settlement: I expect this matter to be cleared up between Alliance and [redacted]: and I expect a letter of apology and bill correction made to my account. If any further negative results are applied against, I will be taking further action against both companies involved.

Business

Response:

July 23, 2014Dear **. [redacted]:I am writing in response to the concerns expressed to your office by **. [redacted] on July 21, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.**. [redacted] states in her complaint that the payment on her [redacted] is due on the 20th of each month. She states that her June payment was late, and she was charged a fee, and that she received a letter from AllianceOne stating that her account was in collections. She states her account is now current and wants this matter closed.AllianceOne was referred account [redacted]by [redacted] on July 14, 2014 with a balance of $1896.00. At the time of placement **. [redacted]'s' account was 19 days past due. [redacted] frequently refers its valuable customers to AllianceOne to assist them in addressing any hardship they may be encountering or to provide a helpful reminder of an oversight on their account. A collection letter was mailed to **. [redacted], to fulfill a legal requirement, but at no time was her account in default. She is completely correct that her payment was only late and has since been received.We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing **. [redacted]'s issues to our attention. We apologize for any confusion our letter may have caused her. Please let me know if I can be of further assistance. I can be contacted at [redacted].Very Respectfully,

Review: I received a speeding ticket in March 2013. I was going to fight the violation, and with a busy life spaced out the ticket all together. I got a letter in the mail saying my license would be suspended on June 3rd, if I did not make the payment in full. My wife logged onto the website they provided, which was to alliance one, she entered the account number and made the payment. It said it was approved and the transaction was successful. My wife took a screenshot of the transaction for my records, and also a screenshot of my bank statement showing the payment was made on May 28th. On Saturday June 15th, I received a letter saying that I not only owed the ticket fine of $176.00 but also other fees and interest making the total over $600.00. I then looked to see if my license was valid since they sent us this letter, and sure enough, my license was suspended. I called AllianceOne first thing Monday morning and the lady gave me the run around, and finally said she had to check with their sister company; [redacted]. After a few minutes she comes back and says that they had in fact gotten the payment, but it had not been sent to the court. She told me I had to call the court, and said I might have to pay fees in order to reinstate my license, even though I made the payment before the due date. She said it was my problem to figure out and couldn't help and hung up on me. I then called the court, and they told me that they showed no payment and that I had to contact AllianceOne. I called back once again and explained the situation, and was told they would make sure to submit my paperwork to the court. It is now Wednesday June 19th and my license is still suspended. I drive for my job and I look forward to spending my lunch break trying to figure this out tomorrow. This is affecting my job, I have proof I paid before the deadline, and no one seems to be able to fix this for me.Desired Settlement: I would like for them to reinstate my license with no fees as soon as possible, and mark my file as paid in full.

Business

Response:

July 1, 2013

Review: I owe 3 past due traffic tickets. In June of 2014 I recieved a card in the mail from Alliance one telling me I needed to contact them within 30 days or my drivers license would be suspended. In July of 2014 I contaced Alliance one to set up paymnet arrangements to pay the tickets I owed. I agreed to pay 150.00 every two weeks until the tickets were paid in full. The employee agreed that the amount would be sufficient. I considered it a done deal. On August 3 I came in to work and had an email from payroll informing me my wages had been garnished and 75% of my check would go to AllianceOne. I looked up my paystub on the company website and saw that 402.00 had already been taken out of my pay. Because I was given no warnings, or any information that I would be short 400.00 I had no money to pay my weekly rent. I was forced to move out and am currently living in my car broke. After researching the history of Alliance one I found these people continue taking money well after traffic fines are paid and money that they take is no applied to traffic fines. I went to the Courthouse today to inquire if any money had been applied to my tickets and was told not one cent. Today I recieved a letter from myu work stating that 75% of my wages would be garnished until AllianceOne is paid. They have a judgement against me from the court issuing a blank check to this crooked company to take whatever they need for "costs". I called Alliance One and the rude, arrogant employee I spoke with thought it was humourous that there was not one thing I could do to stop them and also informed me "You owe more than the amount of the traffic ticket, and we will decide how much that is"Desired Settlement: I am 57 years old with a breathing problem from 40 years of tobacco use, and a heart condition. The job I have now is all I have . Nobody will hire me. In 8 months I will be vested in the company I work for. There is no doubt Alliance one intends to get garnishements for the other two traffic tickets I owe, and it will end my carreer. I have been forced to live in the heat in my car for the past 2 weeks. My manager at work has informed me this company does not tolerate wage garnishing. Alliance

Business

Response:

August 21, 2014I am writing in response to the concerns expressed to your office by [redacted] on August 8, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in her complaint that in June 2014 she was informed that some traffic tickets had been referred for collections and that she called two weeks later and established a payment arrangement on her accounts. On August 5, 2014 [redacted] states that she received an e-mail informing her that her wages were being garnished. [redacted] states that we agreed to a payment arrangement knowing that she was going to be garnished.AllianceOne was referred three accounts. Please refer to the table below:Account Number Ticket Number Referred By Balance at Referral Date Referred Interest Attorney/Court Current Balance[redacted] County District Court $209.44 June 24, 2014 $3.10 $212.54 [redacted] County District Court $716.38 June 24,2014 $10.60 $726.98 [redacted]Municipal Court $565.25 September 10, 2013 $53.15 $181.70 $800.10 [redacted] had multiple tickets from multiple courts referred to AllianceOne. Unfortunately, the one court provided a PO Box address for [redacted] and the other a street address. Because of this difference we were not aware the tickets were for same person and the tickets were not linked together on our collection system. The facts as she laid out are generally correct the exception being that AllianceOne did not know that she owed multiple courts and was nearing garnishment with one of them.We regret that [redacted]’s non-payment resulted in wage garnishment. We are willing to allow her to delay the start of her monthly payments on [redacted] County District Court until after her judgment is satisfied. However, as the garnishment is proper and the result of lengthy non-payment the Garnishment will remain in place.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’s issues to our attention. Please let me know if I can be of further assistance. I can be reached at ###-###-####.Very Respectfully,Carol ECompliance Officer AllianceOne Receivables Management, Inc.

Review: I contacted Alliance One around March 18,2014 when I was informed by my lender that there was a collection against my husband's credit and we were trying to refinance. They informed me what the debt was, but it was a payment that I made many months earlier. I located proof of payment and contacted Alliance One on March 20 and informed them that this payment was made, I spoke with [redacted] at extension [redacted] and she told me to fax in a copy of the cancelled check and after they verify they will send me a deletion letter. I faxed a copy of my cancelled check on March 20, 2014 and asked for them to fax a deletion letter to a number that was provided. I called back on 3/26/14 to verify that they received the fax and was told that they did not so I faxed again. I called back the next day on 3/27/14 and was again told that they did not receive the fax, I spoke with [redacted] who put me through to a "supervisor" [redacted] at extension [redacted] who said that they changed their processing of "false claims" and was then told that I had to mail it to a P.O. Box. I mailed it to the P.O. Box and of course, never received my letter of deletion. Meanwhile, I am unable to refinance my home because of a false negative credit that they are creating on my husband's credit. I call back on 4/8/14 and spoke with [redacted] who after I explained my story, told me that a supervisor will tell me that they didn't receive it and give me the run around. I asked her to pass me to a supervisor. I spoke with [redacted], he provided a phone number, ###-###-####. He was actually quite helpful and gave me the number of the [redacted] Police Dept, who they were trying to collect for, but the payment was made directly to them, and told me that they need to provide the information to Alliance One that the payment was made and once they receive that they will be able to provide a deletion letter. He then gave me his direct line and told me to call back after I did that. I did exactly that. I spoke with someone at the **PD who indeed verified that the payment was made and said that he would send the information over to Alliance One that would rectify this situation. I called [redacted] back and informed him who I spoke with and said he would get the process started. I provided my fax number and explained the severity of the situation. It is now 4/22/14 and I still don't have my deletion letter. I left a message for [redacted] on 4/17/14 but no call back. My credit is being negatively impacted without merit.Desired Settlement: A letter of deletion and reversal to credit reporting agencies

Business

Response:

May 1, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on April 22, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] stated in her complaint that this debt was paid in full and that she has submitted proof to that affect. She also stated that on several occasions she called to find out why the account was still showing as unpaid with the Credit Reporting Agencies CRAS). Additionally, [redacted] was told that AllianceOne would delete their tradeline and provide a letter of deletion. [redacted] states that this is negatively impacting her ability to refinance her home and would like the tradeline deletion letter she was promised.Allianceone was referred ticket ([redacted]) by [redacted] Police Commission on September 25, 2013 with a balance of 321.16. It currently has a balance of 62.16. We show a payment in the amount of 259.00 on September 30, 2013. We reached out to our client [redacted] Police Commission and they noted that [redacted]s check was dated September 20, 2013. Her check was not received and posted until September 30, 2013, and her account in the meantime was referred to Allianceone on September 25, 2013.[redacted] has been informed on several occasions by both the [redacted] Police Commission and AllainceCne that due to her late payment she still owed $62.16 on her ticket. Please be advised at this time as a gesture of good will we are waiving the remaining balance of $62.16.Please accept this letter as confirmation that on April 30, 2014 Allianceone submitted a request to the credit bureaus to delete its tradeline from your credit reports. Our request was submitted electronically (via E-Oscar, confirmation [redacted]) which should expedite the removal. AllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it, but typically an item is deleted within three weeks.We strive to provide a positive customer experience while resolving ticket issues, and we thank you for bringing [redacted]s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:This response is to the incorrect person. You provided a response in regards to [redacted], that is not who I am and this is not in response to my complaint that I filed on April 22, 2014

Regards,

Review: I was contacted by AllianceOne on October 19, 2012 over their attempted collection of a debt that did not belong to me. The debt in question is from a [redacted] credit card which belonged to my father (of a similar name). This card was closed by [redacted] after my father filed for bankruptcy, and in an attempt to collect the debt, AllianceOne illegally claimed the debt was mine. Both myself and my father contacted AllianceOne with proof of this debt being my father's and not mine, and have provided them with the evidence of the debt being filled under his bankruptcy. To this day, AllianceOne will not remove this debt from my credit reports, and I have been declined for credit as a result.Desired Settlement: I would like this issue to be resolved and have this illegally placed debt removed from my name. AllianceOne has no right to attempt to collect this debt from me, and has disrupted my life over the past year and a half due to my inability to seek credit. I have always been a person of good credit, and I am aware of the recent lawsuits that have been filed over credit disparagement. At this time, I am looking to only have this removed from my credit history, but I will take legal action against AllianceOne if required.

Business

Response:

February 27, 2014

Review: I have made a 450 dollars. down payment and pay 100 a month towards my account ...doesn't seem like anything is applying to the principal..they add more interest every month on top of 1000 something dollars of interest that they have already charged me...I've paid atleast 1800 within almost a year but my balance increases instead of decreasing...I work so hard and I would hate to continue to have them take my money and not using it towards my debt..they always charge me 10dollars when I use my debit card to make a payment ..I do not understand why they steal from people

..I have notice other angencies don't do what they do....can someone please help me ...I just wanted to clear my debt and not them stealing my money........is there a way that my account can be moved to an honest agency and I would like for all that money they've charged me to clear off my debt..I do not owe that much and their interest and hidden fees are way more than what I owe...please help me..Desired Settlement: I would like for that money they took to apply to the principal and waived the monthly interest because they have already charged me a large amount.also the extra fees for just wanting to pay off all my debt...and receipts that they've never sent out for all my payments ...if they cannot meet my needs I would like my accounts to go to nco bureau because they don't steal from people and are honest and good to their customers ......

Business

Response:

April 16, 2013