Allianceone Receivables Management, Incorporated

Review: I lost my job due to the non stop calls from Alliance One. I finally job a job & Alliance one started calling me again. I have sent them 4 certified letters advising them NEVER to call me at my job again. When Kay called me again at my work, I advised her NEVER to call me again & she just kept on talking about the debt from over 5 years ago. When I told her I was turning her company in again for the 4th times, she stated that she has never called me... Which is a lieDesired Settlement: I want the amount that I owe them to be cleared or I am getting a lawyer for harassment at the job site.They continue to keep calling me.

Business

Response:

August 29, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on August 25, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in her complaint that she lost her job due to AllianceOne’s excessive calling to her place of employment. She stated that she sent 4 certified letters to AllianceOne ceasing them from contacting her at her place of employment and the cease was not honored.Please note that [redacted] filed another Revdex.com complaint on a different [redacted] account which we responded to on March 10, 2014.In our response we informed [redacted] that her account was returned to [redacted] for their handling and that we immediately ceased her numbers.The account referenced in her complaint was placed on July 18, 2014 [redacted] referred account # [redacted] to AllianceOne with a balance of $599.55. Upon referral we began collection efforts on this new account. We did not at this time have a cease from [redacted] regarding the new account. Our agent made 5 dials to 5 separate numbers on July 18, 2014. Our agent was informed on July 18, 2014 that [redacted] was not allowed calls at her place of employment and that she had informed us of this previously. [redacted]’s account was returned to [redacted] on July 22, 2014.AllianceOne has properly noted and handled both accounts that we have received from [redacted] for [redacted]. The activity that she describes that goes beyond what we have acknowledged did not originate with or involve AllianceOne. It is possible that either [redacted] or another creditor may have other business matters they are calling her about we have no control over those matters.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####Very Respectfully,Carol ECompliance Officer AllianceOne Receivables Management, Inc.

Review: I received numerous calls from family members stating that they had received a phone call from an Aaron Y[redacted], to discuss a "claim" and "allegations" against me. Phone number ###-###-####. When a family member told them they didn't know me, they were told "we will find her anyways". This man then contacted me at work. I told him I could not speak with him at work and not to contact me anymore. He refused to tell me the name of his company, said that he was working on behalf of [redacted]. I told him I did not know anything about what he was calling about and he needed to send me something in writing. He then called my work again, and spoke with my boss for an extended length of time about delivering papers to me at my place of employment. He again refused to explain the nature of the call, and refused to give his company name.Desired Settlement: I just received a statement from [redacted] that it's actually a collections account from [redacted], which was a mistake in billing on their part. I will file a separate complaint against [redacted] for continuing to bill me past my contract end date. I want [redacted] to Cease and Desist and to stop their illegal collection practices. The called my Ex-sister in law! I don't even have her phone number! I looked up the FCRA and they are violating it in the most outrageous manner.

Business

Response:

August 21, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on August 11, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in her complaint that her family members have received calls asking about her and that associates have contacted her place of employment. She states that even after she requested that she not be contacted at work that an associate contacted her boss. She states that the associate stated he was calling on behalf of [redacted] and that his name is Aaron Y[redacted].AllianceOne was referred account [redacted] by [redacted] on August 2, 2014 with a balance of $706.83. On August 4, 2014 a placement letter was mailed to [redacted] to let her know that the account had been placed for collections. The letter was not returned to us so we believe that [redacted] received it. AllianceOne has made only one attempt to reach [redacted] by telephone on August 8, 2014, an answering machine was detected and there was no message left.On August 11, 2014 [redacted] submitted her complaint to the Revdex.com Revdex.com. Our Office has not contacted any of [redacted] relatives nor have we spoken to [redacted]. In addition, we have no associate by the name of Aaron Y[redacted]. We believe that [redacted] has confused us with another collection agency. Unfortunately [redacted] had a bad experience with this other agency but we are not able to speak to that. We can however inform [redacted] that we have ceased all phone numbers on her account as of August 11, 2014 and marked her account as a dispute as is our policy.Please be advised that on August 19, 2014 we returned [redacted] account to [redacted] for their handling. If [redacted] has any additional questions or concerns she may want to contact [redacted] at ###-###-####.Please accept this letter as confirmation that on August 19, 2014 AllianceOne submitted a request to the credit bureaus to delete its tradeline from your credit reports. Our request was submitted electronically (via [redacted], confirmation # [redacted]) which should expedite the removal. AllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within three weeks.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’ issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,Carol ECompliance Officer AllianceOne Receivables Management, Inc

Review: The company failed to provide and explanation of charges through validation within 30 days. The company also did not respect the consumer right to receive this info. and wrongfully posted account to credit report.Desired Settlement: A letter stating they will remove account from credit report due to its wrongful and unfair behavior.

Business

Response:

August 7, 2014

Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on July 30, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in his complaint that AllianceOne failed to provide him with validation within 30 days and are wrongfully credit reporting his account.AllianceOne was referred account (#[redacted]) by [redacted] on May 27, 2014 with a balance of $1732.72. On May 27, 2014 we mailed a placement letter to [redacted] to inform him that his account was referred for collections. On June 5, 2014 AllianceOne received a certified letter from [redacted] to cease communication and provide verification of his debt. We immediately ceased his account and marked as a cease communication. On June 12, 2014 we received additional correspondence from [redacted] requesting validation of his debt. A request was sent to our client that day.All collection activity was ceased at that point. When we did not receive validation from our client in 30 days the account would normally have been closed and the consumer notified. However, a failure in our process resulted in the account not being marked as a dispute but as a cease communications. As a result our system did not trigger the systemic control to generate a letter informing the consumer of the results of our dispute investigation or notify the credit reporting agencies to delete the trade line.Please accept this letter as confirmation that on August 1, 2014 AllianceOne submitted a request to the credit bureaus to delete its tradeline from [redacted]’s credit reports. Our request was submitted electronically (via E-Oscar, confirmation # [redacted]) which should expedite the removal. AllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within three weeks.We have returned [redacted]’s account to [redacted] for their handling. If he has any additional questions or concerns he may want to contact [redacted] directly at ###-###-####.We strive to provide a positive customer experience and apologize to [redacted] for any difficulties this may have caused him. We appreciate this matter being brought to our attention so that we may address the internal deficiency with the employee involved. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,Carol E[redacted] Compliance Officer AllianceOne Receivables Management, Inc.

Review: In April I got a speeding citation (#[redacted]) and in July I received a letter to send a check to Alliance One. My case number with Alliance is [redacted]. I sent my check July 8 2013 they cashed my check on July 9 2013. My license was suspended and so I called Alliance One on September 24th 2013 and they sent the check on that day. They ended up holding my check for 2 months. So I thought that sense they told me they sent my check, I thought that there would be no balance and that my license would not be suspended anymore. So I called the court on 10/14/2013 and they told me that there was no check that was sent to them. And I was also told that the court does not work with Alliance One anymore and that they haven't worked with them for a year now. It is now a 75 dollar fee to re-instate my licenseDesired Settlement: I would love for them to send my check of $183.00 to the court so I can pay the fee to re-instate my license.

Business

Response:

October 30, 2013

Review: As authorized by my son, [redacted], I spoke with an employee of Alliance One regarding paying off a debt incurred by my son, and the lifting of a hold on his driver's license. I was told if $ 890.00 was paid on his account, he would be cleared to obtain his drivers license. After paying the fee, I followed up with the DMV and the court, after waiting for the info to be processed. I was then told a different story, that the entire balance would have to be paid in order for him to be able to obtain his license. I have dates and times and names of people I talked to. I feel this company used deceptive tactics and gave misinformation in order to get money from me. I was attempting to help my son, and was misled by this company.Desired Settlement: I want other people to be aware of this company's deceptive tactics.

Business

Response:

July 17, 2013